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Birdeye

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3,594 reviews
  • 1 profiles
  • 19 categories
Average star rating
4.7
#1 in 27 categories
Grid® leader
Serving customers since
2012
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Birdeye

3,594 reviews

Birdeye is the #1 agentic marketing platform for multi-location brands, trusted by over 200,000 businesses to deliver measurable growth with AI. With Birdeye, brands harness the power of intelligent agents to run marketing, automate engagement, and drive business outcomes at scale. Built specifically for the complexity of multi-location organizations, Birdeye empowers brands to enhance their online reputation, engage customers across social, search, and web, and gain real-time insights into consumer behavior and competitor activity. The result: more leads and foot traffic, reduced costs, and accelerated revenue growth. At the core of Birdeye is its Agentic Platform, which powers a growing suite of specialized AI agents designed to function like always-on teammates. These agents manage reviews, engage leads, respond to customers, streamline social media, run surveys, maintain listings, send reminders, provide insights, and coordinate across locations. By collaborating seamlessly, they form a scalable digital workforce—always learning, always on-brand, and always driving outcomes. Birdeye stands apart with its agentic AI platform that brands can customize using Birdeye’s unique outcome-framework. Businesses can configure agents with specific triggers that deliver measurable tasks and results for each location, while maintaining the authentic voice of the brand across every interaction. With location-aware AI and a fully integrated platform that brings together reputation, messaging, social, surveys, listings, insights, and more, Birdeye eliminates the need for fragmented point solutions. For multi-location and franchise brands in industries such as healthcare, retail, financial services, real estate, restaurants, and beyond, Birdeye delivers scalability without sacrificing precision. By uniting automation with actionable insights, Birdeye enables organizations to boost visibility, increase customer engagement, and grow revenue—faster and more efficiently. With Birdeye, businesses don’t just adopt AI—they gain an agentic workforce dedicated to delivering real business outcomes. Birdeye: Always On. Always On-Brand. Always Driving Outcomes.

Profile Name

Star Rating

3131
396
41
6
20

Birdeye Reviews

Review Filters
Profile Name
Star Rating
3131
396
41
6
20
Verified User in Marketing and Advertising
AM
Verified User in Marketing and Advertising
12/04/2025
Validated Reviewer
Verified Current User
Review source: Organic

Outstanding Service and Innovative Features Drive Sales Growth

The customer service and account management for our agency are on point. We also have a great product now and many features. They are constantly innovating with new AI features. Our sales are much better than with our old software and the product is improving every month.
Verified User in Marketing and Advertising
UM
Verified User in Marketing and Advertising
12/04/2025
Validated Reviewer
Review source: Organic

Essential Tool for Effortless Reputation Management and Customer Engagement

Birdeye has been an incredibly valuable tool for our business. It simplifies reputation management, helps us monitor customer feedback across platforms, and makes generating new reviews effortless. The automated text and email requests save time, and the dashboard gives us a clear, real-time view of our online presence. Birdeye has helped us improve customer satisfaction, strengthen our brand, and drive more leads. Highly recommended.
Addie P.
AP
Addie P.
12/04/2025
Validated Reviewer
Verified Current User
Review source: Organic

User-Friendly Platform with Smart Automation Features

This platform is user-friendly and offers convenient automation for sending review requests, along with an AI-powered response feature.

About

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HQ Location:
Palo Alto, CA

Social

@BirdEye_

What is Birdeye?

Birdeye is the #1 agentic marketing platform for multi-location brands, trusted by over 200,000 businesses to deliver measurable growth with AI. With Birdeye, brands harness the power of intelligent agents to run marketing, automate engagement, and drive business outcomes at scale. Built specifically for the complexity of multi-location organizations, Birdeye empowers brands to enhance their online reputation, engage customers across social, search, and web, and gain real-time insights into consumer behavior and competitor activity. The result: more leads and foot traffic, reduced costs, and accelerated revenue growth. At the core of Birdeye is its Agentic Platform, which powers a growing suite of specialized AI agents designed to function like always-on teammates. These agents manage reviews, engage leads, respond to customers, streamline social media, run surveys, maintain listings, send reminders, provide insights, and coordinate across locations. By collaborating seamlessly, they form a scalable digital workforce—always learning, always on-brand, and always driving outcomes. Birdeye stands apart with its agentic AI platform that brands can customize using Birdeye’s unique outcome-framework. Businesses can configure agents with specific triggers that deliver measurable tasks and results for each location, while maintaining the authentic voice of the brand across every interaction. With location-aware AI and a fully integrated platform that brings together reputation, messaging, social, surveys, listings, insights, and more, Birdeye eliminates the need for fragmented point solutions. For multi-location and franchise brands in industries such as healthcare, retail, financial services, real estate, restaurants, and beyond, Birdeye delivers scalability without sacrificing precision. By uniting automation with actionable insights, Birdeye enables organizations to boost visibility, increase customer engagement, and grow revenue—faster and more efficiently. With Birdeye, businesses don’t just adopt AI—they gain an agentic workforce dedicated to delivering real business outcomes. Birdeye: Always On. Always On-Brand. Always Driving Outcomes.

Details

Year Founded
2012