I think the ethos of what I love about Bento is that, as a product designer, the tool allows me to directly influence our product experience without compromising design quality or requiring dev resources. Whether it's the adoption of a large feature, a quick announcement, or even a band-aid solution for a confusing area of the product (until our devs can get to it) -- bento makes it very easy to design, launch, and measure in-app guides and contextual solutions that customers can interact with immediately.

Bento gives me the autonomy to publish educational resources in our platform at the moment of need for users, instead of trying to get an engineering resource assigned to each small project that comes up. We have saved a ton of time and internal resources because of Bento. It's been great to work collaboratively with other teams on new tooltips or guides that would benefit our customers; everyone is really excited to have this strategy at their disposal! I have previous experience using digital adoption tools like WalkMe and I was pleasantly surprised at how much easier it is to build in Bento. My team and I do not have extensive coding backgrounds, and Bento has made it very easy to select elements and stay out of the source code, something I struggled with in previous tools. All of that said, I think my absolute favorite part about Bento is my CSM, Meera! Having a CS background myself, I think sometimes my standards are a bit high, but Meera surpasses them every time. She is very quick to respond, answers all of my questions, and provides guidance and education so I can become an expert with Bento. I feel like she's an extension of our team, which has been absolutely wonderful.

Easy to use, super responsive support team, game-changer for an organization with historically manual implementation processes. Allowed us to increase efficiencies across our internal teams & delights our customers.