The chat feature really is great. Unlike most chat features that take you in circles with AI, they will connect you to a live agent if they can't provide a solution with the automated prompts.
I've had a great experience with RUN Powered by ADP, especially enjoying the feature where I can chat with a rep anytime, unlike Paychex. It's easy to use, which I find really convenient. The setup was also easy. I like having everything in one place, and the support chat is awesome once you get to an agent.
What I like best about ADP TotalSource is the convenience of having payroll, benefits, HR support, and compliance resources all managed through one platform. It makes it easier to handle day-to-day HR needs while also providing reliable support when questions or issues come up.
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