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ActiveOps

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25 reviews
  • 2 profiles
  • 3 categories
Average star rating
4.5
Serving customers since
2005
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ActiveOps ControliQ

13 reviews

ControliQ is the ultimate decision intelligence solution for service operations in Banking, Insurance, Healthcare, and BPOs. By blending cutting-edge AI with human intelligence, ControliQ delivers real-time predictive and prescriptive insights that transform your operations. Imagine a world where your teams can uncover hidden capacity and harness it with precision. With ControliQ, that world becomes a reality. This powerful software helps your organization make smarter, faster decisions—empowering your teams to stay in control, even in the face of unpredictability. Whether you're balancing workloads, forecasting demand, or optimizing performance, ControliQ gives you the clarity and confidence to act with purpose.

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ActiveOps WorkiQ

12 reviews

WorkiQ shines a light on the effort your team puts in every day, giving you real-time, actionable insights into performance and well-being across your service operations in Banking, Insurance, Healthcare, and BPOs. Imagine a workplace where every contribution is seen, every effort recognized, and every moment optimized. WorkiQ turns this vision into reality by revealing how your teams allocate time, unlocking deeper insights into utilization and application use. With real-time data at your fingertips, you can ensure teams focus on the tasks that matter most and are empowered to unplug at the end of the day. Whether you're optimizing utilization, comparing how time is spent across teams, or identifying inefficiencies, WorkiQ gives you the clarity and confidence to drive meaningful change.

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ActiveOps Reviews

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Star Rating
17
7
1
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Verified User in Airlines/Aviation
IA
Verified User in Airlines/Aviation
08/24/2021
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review

Workware- Active Operations Management

I am using this application for almost 4 years now. By far this is the best application which we use to track our day today work that we have done. Be it a core activity where we actually spent time in processing or be it a non core activity like a break or the time we spent in learning and development sessions. This application gives you a very clear picture of how your day was spent. How much productive you were , where you are lacking and where exactly you have spent your time. i.e. in which activity etc. We can also check our and the entire teams weekly as well the monthly data to see the teams and individual performance which we later on use for analysis.There is a very unique feature which this application has which is "Notes" Where exactly you can mention anything specific that you wanted to highlight. Like if you are in a Learning and development session then you can select it as Non core activity and mention the sessions name or if you spent more than required time on a particular activity you can mention in the notes why you took so long, this is getting recorded so even if after a month someone asks you the reason, you need not to remember it as it's available

About

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HQ Location:
Reading, GB

Social

@ActiveOps_Group

What is ActiveOps?

ActiveOps is a service provider of management process automation software designed to enhance operational efficiency and workforce productivity in service operations. With a focus on digital transformation, their solutions enable organizations to optimize resource management, improve decision-making, and increase operational agility. By leveraging a suite of cloud-based tools and advanced analytics, ActiveOps helps businesses manage complex operations more effectively, fostering a culture of continuous improvement. Their services cater to sectors such as banking, insurance, healthcare, and government.

Details

Year Founded
2005
Ownership
AOM (LON)
Website
activeops.com