ActiveOps Platform

23 reviews

ActiveOps is the capacity and effort layer for large-scale operations in regulated industries, including banking, insurance, healthcare payers and BPOs. Operations now run on three kinds of capacity: people, automation and AI agents. ActiveOps shows where human effort actually goes, task by task, and what it produces, giving operations leaders the context and control to: • Choose wisely: decide which resource should do which work from where effort concentrates. • Release potential: catch freed capacity, aggregate it onto one FTE measure and direct it before it is absorbed by BAU. • Protect impact: prove benefits after implementation and identify erosion before it shows up in service. ActiveOps provides real-time visibility of effort, capacity, skills and performance across the operation. It helps target automation where effort concentrates, track benefits in FTE and cost, and show AI usage and spend alongside human effort against the same work. Used by 100+ enterprise customers across more than 40 countries, ActiveOps works alongside existing workflow, case management, process mining and HR systems, giving context and control across human teams, automated bots, generative AI and AI agents. Founded in 2005, ActiveOps is headquartered in Reading, UK, with operations across USA, Canada, EMEIA and APAC. More than 100 enterprises in regulated industries worldwide already run their operations to an ActiveOps standard.