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ActiveOps

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25 reviews
  • 2 profiles
  • 3 categories
Average star rating
4.5
Serving customers since
2005
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ActiveOps ControliQ

13 reviews

ControliQ is the ultimate decision intelligence solution for service operations in Banking, Insurance, Healthcare, and BPOs. By blending cutting-edge AI with human intelligence, ControliQ delivers real-time predictive and prescriptive insights that transform your operations. Imagine a world where your teams can uncover hidden capacity and harness it with precision. With ControliQ, that world becomes a reality. This powerful software helps your organization make smarter, faster decisions—empowering your teams to stay in control, even in the face of unpredictability. Whether you're balancing workloads, forecasting demand, or optimizing performance, ControliQ gives you the clarity and confidence to act with purpose.

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ActiveOps WorkiQ

12 reviews

WorkiQ shines a light on the effort your team puts in every day, giving you real-time, actionable insights into performance and well-being across your service operations in Banking, Insurance, Healthcare, and BPOs. Imagine a workplace where every contribution is seen, every effort recognized, and every moment optimized. WorkiQ turns this vision into reality by revealing how your teams allocate time, unlocking deeper insights into utilization and application use. With real-time data at your fingertips, you can ensure teams focus on the tasks that matter most and are empowered to unplug at the end of the day. Whether you're optimizing utilization, comparing how time is spent across teams, or identifying inefficiencies, WorkiQ gives you the clarity and confidence to drive meaningful change.

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7
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ActiveOps Reviews

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Star Rating
17
7
1
0
0
Verified User in Banking
CB
Verified User in Banking
08/18/2022
Validated Reviewer
Review source: G2 invite
Incentivized Review

One of the best Capacity Management tool

Capacity planning, Weekly Planning, Forecasting methodology, loaning and borrowing staff, real time analysis, Dashboards
Aravind I.
AI
Aravind I.
President & CEO at Guardinex
03/07/2022
Validated Reviewer
Review source: Organic

Best workforce management and culture transformation tool

Workware and active ops process enables front line ops managers visibility into daily work demand and capacity to effectively manage the work and the teams in a data-driven purposeful manner. In my 20+ years of managing operations, I have not come across such a comprehensive tool and system that enables the development of your operations managers and creates a collaborative open culture. We saw productivity and employee engagement improvements with in 3 months and we broke even with in 6! There are very view investments that can deliver results that quickly.
Gergely L.
GL
Gergely L.
Senior Manager, Digital Business Operations
03/01/2022
Validated Reviewer
Review source: Organic

Used in Finance and Accounting to distribute tasks evenly

Helpful for productivity tracking and better reallocation of work. You can easily spot if one team is overburdened, but the other has utilization headroom. It can be automatic if the APIs support it, but it also has a full manual mode.

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HQ Location:
Reading, GB

Social

@ActiveOps_Group

What is ActiveOps?

ActiveOps is a service provider of management process automation software designed to enhance operational efficiency and workforce productivity in service operations. With a focus on digital transformation, their solutions enable organizations to optimize resource management, improve decision-making, and increase operational agility. By leveraging a suite of cloud-based tools and advanced analytics, ActiveOps helps businesses manage complex operations more effectively, fostering a culture of continuous improvement. Their services cater to sectors such as banking, insurance, healthcare, and government.

Details

Year Founded
2005
Ownership
AOM (LON)
Website
activeops.com