# ActiveOps ControliQ Reviews **Vendor:** ActiveOps **Category:** [Workforce Management Software](https://www.g2.com/categories/workforce-management) **Average Rating:** 4.7/5.0 **Total Reviews:** 13 ## About ActiveOps ControliQ The Ultimate Decision Intelligence Platform for Service Operations. ControliQ is designed to empower organizations in Banking, Insurance, Healthcare, and BPOs with real-time decision-making that drives transformation. By integrating AI and human intelligence, ControliQ delivers predictive and prescriptive insights that align your operations with your business goals. Through ControliQ’s single application, managers gain real-time visibility into workforce data, enabling seamless optimization of human and digital resources. With its advanced decision intelligence capabilities, you can: - Predict future demand, identify automation opportunities, and optimize workloads across teams, departments, and bots. - Use prescriptive insights to simplify complex decision-making, allowing you to plan and allocate resources more effectively. - Transform your operations by quantifying work and capacity, reducing bottlenecks, and improving overall business agility. - Improve employee wellbeing by enabling smarter, more efficient workflows that reduce stress and promote balance. Whether you’re seeking to digitalize processes or simplify operations, ControliQ provides the insights you need to stay ahead of the curve while keeping your workforce engaged and empowered. ## ActiveOps ControliQ Reviews ### 1. Provide more actionable recommendations **Rating:** 4.5/5.0 stars **Reviewed by:** Raaed M. | Agile Coach, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** June 26, 2024 **What do you like best about ActiveOps ControliQ?** I can immediately assess my team’s efficiency using various statistics, ranging from the completion of tasks to the time each agent spends on a call. **What do you dislike about ActiveOps ControliQ?** It informs me of the occurrences but lacks detailed information of how issues can be solved. Sometimes, it is up to me alone to evaluate the data and look for resolutions of the issues. **What problems is ActiveOps ControliQ solving and how is that benefiting you?** ControliQ has positively contributed to my understanding of how to manage my workforce better. Real-time performance metrics have proven immensely helpful in the process of measuring productivity. ### 2. Managing Workforce Easily With Workware+ **Rating:** 4.5/5.0 stars **Reviewed by:** Alice W. | Senior Manager , Consulting, Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2024 **What do you like best about ActiveOps ControliQ?** The product provides effective solutions for workforce management processes. Easy creation of duty rosters and labour planning. Use of biometrics and finger print recognition for access. This ensures effectiveness in employees attendance tracking. The software automates payment processes and integrates with human resource management systems. Workware+ enhances efficiency in daily operations and effectiveness in employees management. Administration of the software is easy. Pocket friendliness and 24/7 customer support services access. **What do you dislike about ActiveOps ControliQ?** The product free version is very basic. It has very limited features. The software also requires updates more often. **What problems is ActiveOps ControliQ solving and how is that benefiting you?** Introduction of this platform in our organisation has automated almost everything it has reduced time wastage during staffing and enhanced collaboration of employees towards fulfilment of organisation’s objectives. ### 3. Workware+ best SaaS tool for Workflow Management & Business Operations. **Rating:** 4.0/5.0 stars **Reviewed by:** Mayank K. | AVOC, Enterprise (> 1000 emp.) **Reviewed Date:** January 08, 2024 **What do you like best about ActiveOps ControliQ?** Workware+ provides service both on Windows & Mac OS for Workflow Management & Business Operations for the customers. It is easy to use and customisable dashboards lets customer to use it for their daily operations. Its robust customer support helps to maintain the Workflow. **What do you dislike about ActiveOps ControliQ?** Integration with other business tools sometimes make the Workware+ a little less reliable. It's User Interface can further be imporved and can be more intuitive. **What problems is ActiveOps ControliQ solving and how is that benefiting you?** It helps to automate multiple business processes which helps to reduce the overall operation cost of the business by reducing time of several processes. It has made data visualization easy and helps in making quick data-driven decisions. ### 4. Effective Management of Workforce For Better Productivity **Rating:** 4.5/5.0 stars **Reviewed by:** Restrep O. | Senior Marketing Manager , Hospital & Health Care, Mid-Market (51-1000 emp.) **Reviewed Date:** January 16, 2024 **What do you like best about ActiveOps ControliQ?** When it comes to boosting productivity, Workware+ offers best features by ensuring we better manage of workforce. It combines great tools such as WorkiQ and ControliQ to ensure effective delivery and management of the team. With this solution, we can eaisly know what is best working and what needs improvements Using thi solution is easy too **What do you dislike about ActiveOps ControliQ?** Workware+ is the real deal in boosting productivity and no major flaws. **What problems is ActiveOps ControliQ solving and how is that benefiting you?** It is an amazing workforce management software for growing businesses ### 5. Empowering Business with Seamless Solutions **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Networking | Mid-Market (51-1000 emp.) **Reviewed Date:** January 05, 2024 **What do you like best about ActiveOps ControliQ?** Workwear+ impressses with its intuitive interface and robust features, offering seamless project management, collaboration tools, and efficient time tracking. Users appreciate the responsive customer support and integration capabilities, making Workwear+ a reliable choice for businesses aiming to boost productivity and streamline workflows. **What do you dislike about ActiveOps ControliQ?** Nothing. I cannot think of any bad comments on this software. **What problems is ActiveOps ControliQ solving and how is that benefiting you?** The platform's adaptability to different project methodologies, along with the customisable options, adds versatility. ### 6. Best tool to manage employee **Rating:** 5.0/5.0 stars **Reviewed by:** Chandan T. | Software Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 27, 2022 **What do you like best about ActiveOps ControliQ?** This tools is very very useful for the managers to forsee the time and effort required for a project along with the managing employees effectively by checking the stats. **What do you dislike about ActiveOps ControliQ?** It's quite complex as it's still in evolving phase, slowly the Active ops will fix and make it easy for users **What problems is ActiveOps ControliQ solving and how is that benefiting you?** -> project planning ->check the statistics of the employees on how effective they are utilising time -> capacity planning ### 7. Best workforce management and culture transformation tool **Rating:** 5.0/5.0 stars **Reviewed by:** Aravind I. | President & CEO, Enterprise (> 1000 emp.) **Reviewed Date:** March 07, 2022 **What do you like best about ActiveOps ControliQ?** Workware and active ops process enables front line ops managers visibility into daily work demand and capacity to effectively manage the work and the teams in a data-driven purposeful manner. In my 20+ years of managing operations, I have not come across such a comprehensive tool and system that enables the development of your operations managers and creates a collaborative open culture. We saw productivity and employee engagement improvements with in 3 months and we broke even with in 6! There are very view investments that can deliver results that quickly. **What do you dislike about ActiveOps ControliQ?** The system itself worked well for each of the organization where we implemented it in my career. However, there has to be sufficient management buy-in and support to enable the training and cultural transformation necessary for this to be successful. It takes time and effort to bring about this change. **Recommendations to others considering ActiveOps ControliQ:** Invest the time and effort to get buy in from middle and upper management.. go thro' the training that the Active Ops team provides. The cultural benefits will be long-lasting if you implement it the right way out of the gate. **What problems is ActiveOps ControliQ solving and how is that benefiting you?** Convert your operations team into data driven, purposeful and engaged teams that are well cross trained and collaborative. ### 8. Used in Finance and Accounting to distribute tasks evenly **Rating:** 4.0/5.0 stars **Reviewed by:** Gergely L. | Senior Manager, CDBO, Mid-Market (51-1000 emp.) **Reviewed Date:** March 01, 2022 **What do you like best about ActiveOps ControliQ?** Helpful for productivity tracking and better reallocation of work. You can easily spot if one team is overburdened, but the other has utilization headroom. It can be automatic if the APIs support it, but it also has a full manual mode. **What do you dislike about ActiveOps ControliQ?** It's primarily useful for transactional processes and if these tasks take roughly the same amount of time. E.g., if investigating an issue can take anywhere between 5 minutes to 3 days, you'll have a hard time setting up the system for an "investigation" task. It cannot be applied to all teams, like when they do complex, non-standard tasks. **What problems is ActiveOps ControliQ solving and how is that benefiting you?** Gave people managers a tool to measure productivity and provide feedback to the team members. We were glad to see that people managers became more engaged in the process, were quicker to spot irregularities, and could reassign tasks from an overburdened employee to another. Reduced the number of overtimes and drove customer satisfaction. ### 9. One of the best Capacity Management tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** August 18, 2022 **What do you like best about ActiveOps ControliQ?** Capacity planning, Weekly Planning, Forecasting methodology, loaning and borrowing staff, real time analysis, Dashboards **What do you dislike about ActiveOps ControliQ?** System Integration, Manual Inputs, Parameters for team comparison, Scoring methodology in rigour indicators **What problems is ActiveOps ControliQ solving and how is that benefiting you?** Capacity Planning, Volume forecasting, Tracking of individual work , volumes and MI ### 10. Workware- Active Operations Management **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Enterprise (> 1000 emp.) **Reviewed Date:** August 24, 2021 **What do you like best about ActiveOps ControliQ?** I am using this application for almost 4 years now. By far this is the best application which we use to track our day today work that we have done. Be it a core activity where we actually spent time in processing or be it a non core activity like a break or the time we spent in learning and development sessions. This application gives you a very clear picture of how your day was spent. How much productive you were , where you are lacking and where exactly you have spent your time. i.e. in which activity etc. We can also check our and the entire teams weekly as well the monthly data to see the teams and individual performance which we later on use for analysis.There is a very unique feature which this application has which is "Notes" Where exactly you can mention anything specific that you wanted to highlight. Like if you are in a Learning and development session then you can select it as Non core activity and mention the sessions name or if you spent more than required time on a particular activity you can mention in the notes why you took so long, this is getting recorded so even if after a month someone asks you the reason, you need not to remember it as it's available **What do you dislike about ActiveOps ControliQ?** Well, again it's a very reliable application with literally no flows as far as I have used it. There is a very unique feature which this application has which is "Notes" Where exactly you can mention anything specific that you wanted to highlight. Like if you are in a Learning and development session then you can select it as Non core activity and mention the sessions name or if you spent more than required time on a particular activity you can mention in the notes why you took so long, this is getting recorded so even if after a month someone asks you the reason, you need not to remember it as it's available there however sadly this feature is not available for all the activities that we track hence in some cases the collegues are clueless when we ask them certain things for analysis for their productivity and utilisation etc. Also the report generation takes a little longer than the expected time sometimes. **Recommendations to others considering ActiveOps ControliQ:** I have mentioned almost everything that we do with this application. It's one of the best to track the data for the team and many industries are using Workware only for their business. It's one application which gives you a clear and accurate data without any flaws so Go for it". **What problems is ActiveOps ControliQ solving and how is that benefiting you?** This is our day to day use application. All the team members are using workware to track their activity for the working hours. Basis on workware system only we generate their daily weekly and monthly dats, basis on which there performance gets calculated. These reports also helps us to derive how much staff do we need to complete a certain project in hand. From this data we also determine how much time should be assigned to a particular activity for completion. i.e. Standard time setting. As all the team members are tagging all the activities which they do in their working hours on daily basis. ### 11. ActiveOps Review **Rating:** 5.0/5.0 stars **Reviewed by:** Chris M. | Senior Business Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** February 07, 2022 **What do you like best about ActiveOps ControliQ?** The software doesn't give users issues and has been reliable for me consistently. Patrick from ActiveOps is super helpful and insightful and answers any and all questions. **What do you dislike about ActiveOps ControliQ?** N/A, the program and support I get from the program are excellent. **What problems is ActiveOps ControliQ solving and how is that benefiting you?** Productivity and utilization of employees and capacity management solutions. ### 12. Former Senior Operations & Technology Executive **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** February 23, 2022 **What do you like best about ActiveOps ControliQ?** Works well as an Ops Excellence program accelerator. Easy to implement. Culturally reinforcing environments of high engagement, high performance and continuous improvement. **What do you dislike about ActiveOps ControliQ?** Needed more desktop/activity measuring capabilities which have since been built/acquired as complementary to the capabilities I had implemented. **What problems is ActiveOps ControliQ solving and how is that benefiting you?** Performance improvement, high capacity utilization, talent redeployment, cost savings and efficiency. ### 13. Workware rewview **Rating:** 5.0/5.0 stars **Reviewed by:** Keith P. | Benefits Advisor, Enterprise (> 1000 emp.) **Reviewed Date:** October 13, 2021 **What do you like best about ActiveOps ControliQ?** It tracks your time. Great for productivity! **What do you dislike about ActiveOps ControliQ?** Nothing. I found nothing undesirable about it. **What problems is ActiveOps ControliQ solving and how is that benefiting you?** As stated, productivity time usage. Help ensure sticking to personal goals & time allocations. I have set for myself. ## ActiveOps ControliQ Discussions - [What is Workware+ used for?](https://www.g2.com/discussions/what-is-workware-used-for) - [View ActiveOps ControliQ pricing details and edition comparison](https://www.g2.com/products/activeops-controliq/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-14+10%3A26%3A33+-0500&secure%5Bsession_id%5D=b0d83a14-8a85-4649-b1d2-1475e2eadbd3&secure%5Btoken%5D=e94eac1a63121e31dc206ece2eb559a7a9027adbde4a4ffaa2871dc02a340760&format=llm_user) ## ActiveOps ControliQ Features **Platform** - Integration APIs - Internationalization - User, Role, and Access Management - Performance - Reporting - Dashboards **Workforce Management Platform Features** - Labor Forecasting - Time & Attendance Tracking - Skills Management - Workforce Analytics ## Top ActiveOps ControliQ Alternatives - [Rippling](https://www.g2.com/products/rippling/reviews) - 4.8/5.0 (11,046 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,492 reviews) - [Paycom](https://www.g2.com/products/paycom/reviews) - 4.5/5.0 (4,273 reviews)