20i take all the complexity out of hosting, email, and more. Their support is hands down the best I’ve ever received from any hosting provider.

20i stands out as key provider for my business for one main reason: proper, human support. It’s not outsourced or robotic, it’s fast, intelligent, and genuinely helpful. Every time I’ve raised an issue or asked a question, I’ve had someone who knows what they’re talking about reply quickly and always with the solution. The UI is clean and logical and it feels like it was built by people who actually use it. No digging through nonsense to find DNS or backups, it’s all where it should be. They’re based in the UK, which makes a huge difference to me. Speeds are great, and I’m not stuck in a different timezone if I need help. As for tools: staging, backups, reseller stuff, it’s all there and works really well. If you're a designer, dev, or agency who values your time and sanity, 20i is worth it for the support alone.

Customer support is second to none. They respond super quickly and their responses are very helpful, not like the generic nonsense you get as the first response from other hosting companies just so they can claim short response time. Every person on the support team I have had the pleasure to deal with so far has been brilliant and I cannot complain. Massive thanks to Sam T, Jake E, Rob, Peter H, Joshua S, Louie R, James S, Morgan C, Callum B, Cory S, Arron H, Robyn H, Nathan N for helping me sort out my issues migrating everything from another hosting company. I highly recommend 20i. I trust them with all of my clients websites, 72 in total.