Customer support is second to none. They respond super quickly and their responses are very helpful, not like the generic nonsense you get as the first response from other hosting companies just so they can claim short response time. Every person on the support team I have had the pleasure to deal with so far has been brilliant and I cannot complain. Massive thanks to Sam T, Jake E, Rob, Peter H, Joshua S, Louie R, James S, Morgan C, Callum B, Cory S, Arron H, Robyn H, Nathan N for helping me sort out my issues migrating everything from another hosting company. I highly recommend 20i. I trust them with all of my clients websites, 72 in total.

The support has been great. Not only timely but friendly and knowledgable. The AI bot could learn a thing or two from the real support people! Pricing has become a big factor these days and I have moved from a dedicated server elsewhere to shared server with 20i. The savings are considerable, even when I added Timeline Pro backup. I also saved money by using their WHMCS licence, although I haven't yet configured WHMCS with their own module to automate some tasks.

I have had to consult their technical support specialists many times including domain and site transfer from other service providers. They have always been cost competitive and their customer service has been both responsive and knowledgeable. I am now only using the basic shared hosting service but that is ideal for my needs. The security and availability have also been excellent. (I am a retired computer consultant and not easily impressed!)