Search results for Probono Australia

Ajust is an Australian platform dedicated to streamlining the complaint resolution process between consumers and businesses. By leveraging artificial intelligence, Ajust enables users to articulate their grievances effectively and ensures these complaints are promptly directed to the appropriate business channels. This approach significantly reduces the time and effort traditionally associated with resolving consumer issues. Key Features and Functionality: - AI-Powered Complaint Drafting: Users provide details of their issue, and Ajust's AI crafts a clear and professional complaint to be sent to the business. - Direct Submission to Businesses: Complaints are instantly delivered to the relevant department within the business, ensuring timely attention. - Guided Resolution Process: Ajust assists users through each step, from drafting the complaint to exploring further actions if the initial response is unsatisfactory. - Broad Business Coverage: The platform supports complaints against a wide range of Australian businesses, including major banks, telecommunications providers, energy companies, airlines, and retailers. Primary Value and User Solutions: Ajust addresses the common frustrations consumers face when dealing with business complaints, such as prolonged wait times and unclear communication channels. By automating and simplifying the complaint process, Ajust empowers users to have their voices heard efficiently, leading to faster resolutions and improved customer satisfaction. The platform's independence from the businesses it lists ensures unbiased support, prioritizing consumer interests throughout the resolution journey.

Prodocom is an Australian business messaging platform that supports SMS, MMS, email, voice and fax communication from a single system. The company was founded in Sydney in 1997 and serves businesses and government organisations. The platform includes a Campaign Board for building campaigns and multi-step funnels. Users can send one-off messages or create automated journeys that trigger messages based on customer actions and switch between channels. Features include two-way SMS, voice broadcasts, email campaigns, fax workflows, scheduling, secure document delivery and campaign reporting. Contacts can be managed in Prodocom's built-in CRM, which provides automated campaign updates, or synced from an external system. Prodocom integrates with over 200 CRMs and business applications, including Salesforce, HubSpot, Microsoft Dynamics 365, Zoho, Pipedrive, Xero, MYOB, HotDoc and Healthengine. Deliverability tools are included. List Checker identifies invalid, risky, inactive and duplicate contacts in a list before sending. HTML Checker reviews email templates for issues that may affect display or inbox placement. Data is stored onshore in Australia, on Prodocom's own infrastructure in NEXTDC's Sydney data centre. The platform is IBM-audited and independently penetration-tested, and Prodocom is registered with AFCA. Support is provided by an in-house team based in Sydney, available 24/7, and covers campaign creation, technical setup and integrations. Customers can manage campaigns themselves or have the support team build them. Common use cases include appointment reminders, patient communication, delivery updates, public notices, statements, member communication and marketing campaigns. White-label options are available for agencies and software providers. All platform tools are included at no additional cost. Pricing is based on messages successfully delivered, with no lock-in contracts or upfront credit purchases. A free first send is available for new users.