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Prodocom

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Serving customers since
1997
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Prodocom

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Prodocom is an Australian business messaging platform that supports SMS, MMS, email, voice and fax communication from a single system. The company was founded in Sydney in 1997 and serves businesses and government organisations. The platform includes a Campaign Board for building campaigns and multi-step funnels. Users can send one-off messages or create automated journeys that trigger messages based on customer actions and switch between channels. Features include two-way SMS, voice broadcasts, email campaigns, fax workflows, scheduling, secure document delivery and campaign reporting. Contacts can be managed in Prodocom's built-in CRM, which provides automated campaign updates, or synced from an external system. Prodocom integrates with over 200 CRMs and business applications, including Salesforce, HubSpot, Microsoft Dynamics 365, Zoho, Pipedrive, Xero, MYOB, HotDoc and Healthengine. Deliverability tools are included. List Checker identifies invalid, risky, inactive and duplicate contacts in a list before sending. HTML Checker reviews email templates for issues that may affect display or inbox placement. Data is stored onshore in Australia, on Prodocom's own infrastructure in NEXTDC's Sydney data centre. The platform is IBM-audited and independently penetration-tested, and Prodocom is registered with AFCA. Support is provided by an in-house team based in Sydney, available 24/7, and covers campaign creation, technical setup and integrations. Customers can manage campaigns themselves or have the support team build them. Common use cases include appointment reminders, patient communication, delivery updates, public notices, statements, member communication and marketing campaigns. White-label options are available for agencies and software providers. All platform tools are included at no additional cost. Pricing is based on messages successfully delivered, with no lock-in contracts or upfront credit purchases. A free first send is available for new users.

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HQ Location:
North Ryde, AU

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What is Prodocom?

For 29+ years, our Sydney-based team has helped Australian businesses get important messages where they need to go. Prodocom brings your data, campaigns and communication channels together in one place, so you can spend less time wrestling with systems and more time reaching people. Connect your existing CRM or manage your contacts directly within the Prodocom platform. Organise your data, create contact groups and keep track of the messages your customers have received. Need to send something? Build a quick one-off campaign or create a fully automated journey across email, SMS, fax, MMS and voice. You can schedule messages, respond to customer actions and choose the right channel at every step. We also help solve a problem many platforms overlook: a message can be sent without ever being properly received. Before your email goes out, use our HTML Checker to spot issues that could affect how it displays or where it lands. Check your contact list to identify invalid or risky addresses and give your campaign the best possible chance of reaching the inbox. You can manage everything yourself, work alongside our team or leave the campaign setup to us. Our Sydney-based support team is available 24/7 to help with integrations, campaign builds, deliverability, reporting and the fiddly bits that tend to slow everything down. No lock-in contracts. No need to buy credits upfront. No extra charge for standard platform tools and reporting. You only pay for the messages we successfully deliver. From a simple reminder to a complex automated campaign, Prodocom helps Australian businesses manage it, build it, check it and send it. The right channel for the right message.

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Year Founded
1997
Website
prodocom.com.au