Products

Consolidate event data on the Now Platform for evaluation and action. Streamline your response to telecommunications network issues with machine learning and advanced analytics.

Empire Telecom is a tier-three partner with every enterprise cloud phone (UCaaS), and contact center (CCaaS) provider on the market, with no prefrontal to one over the other let us pair you with what’s best for your business.

ShieldRisk AI is an artificial intelligence-powered unified platform for vendor risk management, vendor audit, and due diligence. ShieldRisk provides a streamlined vendor evaluation and risk management for the existing and approaching third-party vendors. The AI-powered enables the analysis of auditing and advisory functions, involving time savings, faster data analysis, increased levels of accuracy, more in-depth insight into business processes, and enhanced service capabilities.

DCCM empowers your business to take control of the contact center to manage your customer and agent experience. Your contact center is your first line of contact for any number of enterprise events, from planned marketing promotion to unplanned weather/market/social events. You want to equip/empower your contact operations with tools to handle these events. DCCM puts the controls in the hands of people responsible for managing customer experience and agent staffing. DCCM, with its powerful fe

Omnie is disrupting the customer service industry by introducing an innovative, industry-leading CRM platform. Followed by carefully conducted due diligence and discovery, Omnie customizes each platform to meet all business requirements, while remaining user friendly and design focused. The Omnie platform supports voice, SMS, email, contact form, live chat and social media. For web communications, Omnie offers both live chat and automated customer support via its proprietary software, Omniebot.

Make The Right Call has established its reputation within the Call Centre industry as the “Customer Service Game Changer” and leader in Customer Experience with ongoing innovation, Data Security Awareness, and enhanced Standard Operating Procedures to meet an ever-changing customer behavior in the new norm business environment.

MSXCYBER is an Information Security Management System (ISMS), which is a set of policies and procedures implemented by organisations to manage information risks such as cyber attacks or data theft.

NeXorce reporting software provides real-time call center reporting, taking real-time data collection and delivery to a new level.

Easily find and manage your external collaborators on one platform.

Sip2dial offers best call center software for any business to win more customers and deliver better customer service at lower cost. The beautifully crafted user interface of our call center software allows you to manage calls, emails and digital channels with a single click.

Spade is a cloud based Quality Monitoring tool to measure the Quality of voice and non-voice interactions between your customer and Front Line Staff at your contact centers

NovelVox is the leading contact center solutions provider in the world. We are committed to providing customized contact center solutions through our market-leading unified communication products

AgentHub is a contact center technology solution that uses next-best-action guidance and automation to help agents confidently provide quick and accurate resolution to customer inquiries, simplifying the agent’s job and reducing the guesswork and stress of handling customer calls. The result is specific and measurable improvements in your KPIs in just 90 days.

Meet Happitu, where you create exceptional customer interactions that inspire agents, empower management, and inform executives who need to make data-driven business decisions.

The Phone System For Every Team. Sales teams, service teams, management, or teams that do a bit of everything. RocketPhone is the perfect solution. Coach and guide reps in real-time with in-call prompts and action automation.

VICIhost is a comprehensive, enterprise-class, open-source contact center solution designed to manage inbound, outbound, and blended communications. It integrates predictive dialing capabilities and supports multiple channels, including phone calls, emails, and website chats, all accessible through a unified agent interface. This flexibility allows agents to operate from virtually any internet-connected location, enhancing operational efficiency and scalability. Key Features and Functionality:

Atlas BPO is a full-service business process outsourcing company that offers a wide range of services to businesses of all sizes. We have a team of customer support specialists, dedicated dispatchers, and call center agents who are available 24/7 to answer your calls and queries. We also offer a wide range of marketing and advertising services, including search engine optimisation, social media marketing, and email marketing. Contact us today to learn more about our services and how we can

Give your Customers the Human Touch 24/7 Virtual doesn't mean bot - extend your customer team with vetted agents covering all languages, geos and tasks - at a fraction of market price.

Callflow Cloud PBX is an advanced cloud-based IP-PBX solution with over 50 modules such as call recordings, extended IVR capabilities, advanced call manager, tags and comments, detailed statistics, real time monitoring module, CRM and ERP custom integrations etc. Why Callflow Cloud PBX: • Works on Multiple Devices: WebRTC (desktop), IP Phones, Mobile App. • Enterprise Security – servers in the EU and USA. ISO/IEC 27001. • Built-in Modules for Comprehensive Solutions: Callflow Cloud PBX platform

CommView is available as a user-hosted and managed application in both server (CommView Multi User) and workstation (CommView Single User) based configuration bundles. The reporting benefits of CommView are also available as a cloud-based service called CommView Web.