Products

Contact Center Services (CCS) is a technology consulting firm dedicated to enhancing customer experience (CX) by integrating advanced technology with business processes. Specializing in platforms like Genesys, Cisco, and Five9, CCS offers tailored solutions that help organizations attract, retain, and better serve their customers. Their expertise spans CX optimization, digital transformation, cloud migration, and AI integration, ensuring businesses can effectively manage and evolve their custome

Iwatsu Electric Co., Ltd. offers comprehensive cloud-based solutions designed to optimize contact center operations. Leveraging decades of experience, Iwatsu provides tailored systems that enhance communication efficiency and customer engagement. Key Features and Functionality: - All-in-One Platforms: Iwatsu's solutions, including "Blue Luna Cloud," "Genesys Cloud CX," and "AVAYA," integrate essential contact center functionalities into a unified platform, facilitating seamless operations. -

Deliberate GmbH specializes in delivering advanced customer service solutions by integrating Genesys Cloud Contact Center technologies. With over a decade of experience, Deliberate offers a comprehensive suite of services, including consulting, system integration, and proprietary software applications, all designed to enhance customer experience and streamline service operations. Their cloud-native approach ensures scalability, agility, and continuous availability, enabling businesses to adapt s

Electroline Data Communications Inc. (EDCi is a provider of innovative IT and communication solutions, dedicated to enhancing business operations through advanced technology. With over 45 years of experience, EDCi specializes in delivering tailored services that align with clients' unique goals, ensuring scalability, efficiency, and reliability. Key Features and Functionality: - Healthcare Contact Center Solutions: EDCi offers specialized services for healthcare contact centers, including EHRC

Paxyl Solutions, established in 2003, specializes in delivering comprehensive multimedia contact center solutions. Their mission is to assist organizations in efficiently managing customer interactions and enhancing agent productivity, leading to increased profitability and customer loyalty. By leveraging cutting-edge technologies, professional services, and global partnerships, Paxyl empowers businesses to maximize customer lifetime value. Key Features and Functionality: - Contact Center Sol

Interaxa S.A. is a leading Latin American integrator of customer service platforms, specializing in developing customized digital solutions that enable companies to manage diverse customer journeys effectively. By leveraging advanced technologies, Interaxa enhances customer interactions, fostering more empathetic and engaging experiences. Key Features and Functionality: - Omnichannel Intelligent Autonomous Service: Interaxa's platform supports text and natural language processing, providing i

Melissa Data Directory Info for PureConnect is a specialized integration designed to enhance the Genesys PureConnect platform by providing comprehensive, accurate, and up-to-date consumer data. This solution leverages Melissa's extensive datasets to enrich customer profiles, enabling organizations to deliver more personalized and efficient customer experiences. Key Features and Functionality: - Comprehensive Consumer Data: Access to over 247 million U.S. household records with more than 300 da

NOISE FIREWALL™ is a software solution for call centers. It blocks the ambient noise of the call center and prevents customers from overhearing it.

QR Code Maker is a professional QR code generator for businesses, offering 16 dynamic QR code types including Website, vCard, PDF, Social Media, Events, and more. Built as a transparent, fair alternative to competitors with predatory pricing practices, QR Code Maker offers TRUE monthly billing (no forced annual contracts), clear trial countdowns with email warnings, and codes that gracefully redirect on downgrade instead of breaking. Features include real-time scan analytics, custom branding, bu

RIGHT SOLUTIONS, operating under the legal name PT Ragam Inovasi Generasi Handal Teknologi, is a consulting firm specializing in Infor Consulting Services. The company offers expertise in implementing and optimizing Infor's enterprise solutions, including CloudSuite Industrial (SyteLine and HxGN EAM. Key Features and Functionality: - Infor Consulting Services: Provides comprehensive consulting for Infor's suite of enterprise solutions. - CloudSuite Industrial (SyteLine: Expertise in deploying

Aria Solutions is a Calgary-based company specializing in contact center and customer engagement services. Founded in 1997, the company offers system integration, agent technology, omnichannel capabilities, CRM, workforce management , and operational analytics, primarily utilizing Genesys customer experience technologies. Aria Solutions has developed custom contact center solutions across various industries, enhancing customer interactions and operational efficiency. Key Features and Functiona

Sii is a leading technology consulting and digital transformation company, offering comprehensive Salesforce solutions to enhance customer engagement and streamline business processes. With a team of over 8,000 specialists, Sii provides end-to-end services, including consulting, analysis, implementation, change management, support, and training. As a certified Salesforce Partner, Sii delivers intelligent, multi-channel solutions tailored to various industries, ensuring clients achieve their digi

Clickzilla digital marketing agency, established in 2021 by the seasoned marketer Lee Coates, is dedicated to offering bespoke digital marketing solutions that cater to the unique needs of businesses regardless of their size or industry. Situated in Newcastle Upon Tyne, Clickzilla extends its comprehensive suite of services across the UK. The agency's core offerings encompass search engine optimisation (SEO), link building, content marketing and creation, pay per click (PPC) advertising, social

Nexon Asia Pacific is a premier digital consulting and managed services provider in Australia, specializing in delivering comprehensive end-to-end solutions across cloud, digital, network, and security domains. As an Elite ServiceNow partner, Nexon offers expertise in designing, implementing, and supporting ServiceNow solutions tailored to various industries, including higher education, financial services, and utilities. Key Features and Functionality: - Enterprise Service Management : Nexon

M-Talk is an advanced chat system optimized for contact center operations, enabling seamless integration of web, LINE, and proprietary app inquiries into a unified management platform. By connecting with Genesys Cloud, M-Talk facilitates a cohesive support experience by integrating sophisticated chat capabilities with telephony services. This integration allows for efficient agent status management and consolidated reporting, providing a comprehensive overview of all communication channels. Ke

Stratafy is an AI-native strategy platform that eliminates the gap between strategic intent and execution. Most organizations run strategy in documents, slides, and annual plans that can't interface with how work actually gets done. Stratafy replaces that with a living, structured workspace where strategy is consumable by both your team and your AI agents — continuously, not quarterly. Strategy is built through conversation, not data entry. An AI agent helps you structure your mission, vision, v

Whispa is an AI-powered assistant designed to enhance customer support within the financial services sector. By integrating seamlessly with existing tools, Whispa provides real-time compliance guardrails, live guidance, and instant coaching during customer interactions. This lightweight solution ensures that every call remains effective and compliant without the need for complex integrations or prolonged implementation periods. Key Features and Functionality: - Live Compliance Guardrails: Offe

Nexus System Resources Co., Ltd., established in 1999 and headquartered in Bangkok, Thailand, is a leading enterprise business solutions consulting firm specializing in SAP applications. The company offers comprehensive services, including business consulting, solution architecture design, project management, implementation, solution enhancements, and support and maintenance. With a focus on industries such as manufacturing, transportation, and technology, Nexus System Resources has a proven tra

The Nexus Suite Payroll Verification Module allows comparisons between SAP systems (regardless of their version), and also between non-SAP and SAP systems. Everything from result comparison to difference analysis is catered for, with an unprecedented reporting capability.

Report on all forms of employee data in minutes with unprecedented levels of data interrogation and accessing data combinations that wouldn't be available via other reporting mechanisms.