Castel Speech Analytics offers transcription speech analytics that documents customer conversations, enhancing the post-call review process for your contact center.Our intuitive post-call review capability yields clear and understandable insights into customer interactions
Talvala Surveillance is a compliance monitoring product, it combines an advanced speech-to-text transcription engine with alerts generation for a revolutionary 2-in-1 surveillance speech analytics solution.
Omnitraq extracts critical business insights through our award-winning and patented technology from call center calls, web media, video, audio, and text data. By delivering these insights at low cost, with speed, and at scale, Omnitraq can provide both SMB and Enterprise clients with a suite of affordable and high impact BI tools.
VSLogger Unlimited extends the call recording engine with recording search and monitoring features. Included and optionally used Adutante server provides user management and Quality Control features. Adutante also provides a centralized connection point to one or multiple VSLogger recorders.
Converz Analytics is a technology company that uses artificial intelligence to improve customer experiences. Our software analyzes and assesses customer conversations on any channel and helps employees to take the next step in their personal development.
Truly listen, accurately understand and efficiently respond to your customers with our NLU technology. Having the right Natural Language Understanding (NLU) – is the difference of your customer staying on the call or hanging up. Whether you get that call retention or not. If your solution is not understanding what the customer is saying, then ultimately the accuracy rate will be low, and the response to the customer will not make sense. So why would they want to use this type of self-service, if
Effortlessly monitor 100% of your team's calls and provide instant feedback that genuinely improves performance in any language with Oxus.AI speech analytics.
OpenText™ Explore is a discovery solution that allows business and call center professionals to view cross-channel interactions collectively for a comprehensive picture of customer behaviors and relationships.
CallChecker - a service that can improve the quality of an existing call center without hiring additional staff. CallChecker analyzes audio recordings of telephone conversations, chats, and emails, then provides transcription and analysis of the conversation, and calculates the scoring value of the quality of the conversation. The quality score calculating both for a specific conversation and for the manager.
The Al Powered InteliConvo® Speech Analytics & Automation platform now enables businesses to process and analyze 100% of the recorded customer conversations. This analysis gives them a never before deeper understanding about the Customers buying patterns, buying intents, sentiments, willingness to pay, feedback about the product and the brand image.
"Ressolve is a conversational analytics platform based on artificial intelligence (AI), focused on gathering, analyzing, and extracting valuable information from spoken or written interactions between a brand and its audience. The main goal is to enhance the touchpoints or service of companies to make decisions in order to improve the customer experience (CX). Rescuing the true voice of the customer.
Qorden AI is a company that specializes in advanced multilingual speech analytics, primarily catering to the needs of contact centers. Their technology facilitates better quality assurance processes and enhances customer interactions by providing deep insights into spoken communications. Qorden AI employs state-of-the-art algorithms to perform tasks like automatic call transcriptions, semantic analysis, and real-time feedback to improve agent performance and customer satisfaction. Their platform
🎧 Podscribe.IO makes your podcast experience smarter with AI and ML tech. Busy professionals, researchers, and tech enthusiasts can quickly read summaries, notes, and transcripts without listening to entire episodes. Features include quick info recall, summaries, interactive chat, mindmaps, discovery tools, a community knowledge base, and a searchable repository. Flexible subscriptions available. Enhance your podcast learning efficiently! 🌟
Adauris empowers content creators to transform existing blog posts and articles into captivating audio experiences. Reach new audiences and extend your content's reach by publishing on platforms like Youtube and Spotify. Automate workflows, leverage AI-powered script drafts, and choose from premium voices to create high-quality audio. Gain valuable insights with analytics and join Google, Stanford, and over 200 satisfied customers.
A complete AI enabled speech analytics that integrates offers your contact center dynamic voice bots, real time agent assistance, automated after call work and 100% call quality audit automation.