Products

Voci collaborates with trusted partners and providers whose quality products and services implement our AI-driven solutions. The integration of our innovative technology with their expertise meets the unique needs of customers and opens doors to more opportunities for both parties.

Now you can add the ability to change the status of a user on inbound and outbound calls with the Change Status Handler from Avtex. Choose different status messages for non-ACD calls. When a user receives a call, their status will change to what is configured, and change back once the call completes. The status is set when the user makes or receives a call and is reset when they disconnect the call. Configure users for automatic status changes through Role or Workgroup membership.

The System Report Handler for PureConnect is a specialized tool designed to enhance the reporting capabilities within the Customer Interaction Center (CIC environment. It automates the execution of reporting tasks by integrating seamlessly with the CIC reporting system, thereby streamlining the generation and management of reports. Key Features and Functionality: - Automated Report Execution: Utilizes handler steps to invoke the I3RunCrReport executable within the CIC environment, passing nece

With the Holiday Message Changer from Avtex, you now have the ability to have these message changes happen automatically. Schedule all of your holiday schedules and play a special greeting for each one without having to change Interaction Attendant each ti

This customization to PureConnect can be used to request transcription of voicemails in real time, to add to the body of the email when the voicemail is delivered.

Social Data Router (SDR) allows your contact center agents to engage with customers across different Social Media platforms through a single router. Facebook, Instagram, LinkedIn, YouTube and Twitter are all supported by SDR.

Interaction Voicemail Player is a standalone desktop application designed to streamline voicemail management across various email platforms, including Microsoft Outlook, Gmail, IBM Notes, and Novell GroupWise. It delivers voicemail messages as .wav file attachments, allowing users to access and manage their voicemails directly from their email clients or through the Customer Interaction Center client interface. Key Features and Functionality: - Unified Interface: Provides a consistent user ex

By combining the best of both worlds, Avtex InteractionSync for PureCloud uses the features of PureCloud to handle queuing, routing, measuring and reporting and synchronizes key data to Dynamics 365 to ensure consistent tracking of your customer's journey and produce the greatest customer experiences.

Lynn is an integration environment to provide Pure Cloud omnichannel. It’s designed to manage interactions with the ability to implement AI-based self-service, visual IVR, with historical data analysis. All in a single platform managed in the Cloud.

SQL Access & Out of the box dashboards for PureCloud. CXVizz stores the data on a hosted or on premise database, and comes with out of the box dashboards for PowerBI, Tableau and Grafana.

Syndeo g-Connect is an AI-powered communication platform which makes it easy for businesses to engage with customers via the messaging apps they already use on a daily basis.

If you need to ensure business integrity of your configuration design, resolve challenging business issues relating to poor change control, as well as ensuring your intellectual property is always retained in your business, then our solution can help.

Your outbound calls are bonafide, helpful, even expected, but 8/10 times they still get ignored. Decades of nuisance callers have damage voice channel's trust. Our proprietary solution will help customers establish that your calls are not spam calls.

We offer a la carte professional voice talent services; choose what you want from our list of services and don't pay those unnecessary or hidden fees again. We are absolutely flexible with your needs and timelines. We work with a sense of urgency.

Agent Assist Express is an easy to use and setup solution that leverages AI and workflows to make every agent more efficient through intelligent guidance. Agent Assist Express can be setup in 72 hours, costs a fraction of similar solutions and is integrated with Google’s CCAI offering a seamless upgrade.

Founded in 2013, SecureCo is on a mission to make enterprise communication secure and easy. We are the ‘no-code’ communication platform bringing empathy to the forefront of customer experiences. SecureCo believes in a world where everyone feels valued by the companies they deal with. Today, consumers want empathy when interacting with brands, and we are enabling this for over 20,000 contact centre agents and business professionals through our Intelligent Voice Platform (IVP). Every month, Sec

Routing manager allows business users to drive their routing logic in real time without touching architect scripts or having to go through the typical development and rollout cycle.

The Conversation Hub is the world’s first Conversation Quality Support Platform

Botter Chatbot Framework consists of many components designed to enrich and complement Pure Cloud with a state of the art UI/X with one of the latest cognitive Chatbot flow builder technologies in the market with an accurate Arabic NLP engine supporting more than 20+ languages.

Returning.AI is an AI-powered community platform that helps you grow, manage, and understand your community.