Products

Walker Optimized CX® is a comprehensive approach designed to transform customer experiences by integrating multiple tools and resources. This methodology emphasizes proactive strategies to prompt action and drive significant business impact. Key Features and Functionality: - Discover: Identify business objectives and success measures, determine focus areas, define relevant data and metrics, and establish relationships with key stakeholders. - Validate: Confirm and prioritize customer

Case Manager is an accounts receivable and debt collection management solutions. The product helps you manage a large groups of contact centre agents in order to execute accounts receivable workflow processes. The system allows you to customize data, user interface, functionality, web view actions, workflow processes and much more. Case Manager gives you flexibility yet provides an easy to use agent interface. The system is tried and tested in environments dealing with hundreds of thousands

Data Center Hosting Services offered by AAITPRO go beyond providing customers with technologically advanced facilities to store and process business-related data. Additionally, we help you improve system and application efficiency with the help of our highly-trained staff.

Gone are the days when companies used to hold all customer care activities in-house. In today’s day and age, companies have started outsourcing because they can efficiently cut back on costs since an in-house setup needs time, space, and staff. c2o has earned its place as the best outsourcing business solution provider in the UK. We provide world-class inbound (exclusively handle calls initiated by the customer), outbound services (call centre representatives to make calls to customers or sales

We’re passionate about solving contact center challenges — whether it’s helping spearhead a new initiative, being a catalyst for change, introducing new technologies or processes, planning for or leading implementation, transferring knowledge, or adding expertise and bandwidth to client project teams.

Chayora is developing a series of hyperscale, licensed data centre campuses in key locations across China

Verizon Unified Customer Experience (CX), built on Ciscos Hosted Collaboration Solution (HCS) provides organizations with a hosted cloud omnichannel contact center platform that helps them focus on enhancing customer experiences. It also helps improve agent productivity and enables them to seamlessly interact with customers via voice, email, chat, social and mobile.

Helps you easily transport large data sets, files and apps between data centers and other facilities. Uses secure, private connections with high scalability and dedicated capacity to support your most data-intensive apps—like financial transactions, medical imaging and R&D information.

Product Description: GRAYPATH® is an advanced, award-winning expeditionary communications solution designed to provide robust, reliable, and secure global communication. Utilizing patented IP Spread Spectrum technology, GRAYPATH randomizes and distributes message packets across multiple transport paths and encrypted channels via the cloud. This approach optimizes throughput by continuously sensing and adjusting message flow based on channel availability and bandwidth capacity, ensuring smooth c

Gauge your contact center agents performance in real-time with NovelVox Contact Center Wallboards. Monitor and motivate agents with intuitive display of KPIs and relevant data for a guided move. Enable the supervisor or team lead to control performance and take immediate actions on data breach. From individual agent status to seat plan at glance, the gamified wallboards from NovelVox have everything that improves FCR and reduces AHT. Supervisors can monitor the number of calls dropped, rout

Aria Solutions’ SWIFT Routing is a pre-built enterprise agent skills-based routing solution. This solution includes basic-to-complex features that are enabled as needed through configuration.

Leverage 175-megawatt critical load UPS capacity, over three million square feet of existing data center space and hundreds of industry-certified Flexential employees to support your long-term IT infrastructure requirements. Flexential’s wholesale data center model is designed to capably enable both your current and future technology requirements by providing access to crucial connections to hundreds of carriers in hotels and international markets via the fastest and newest subsea cables as well

EdgeConneX builds and operates highly proximate, high-powered, purpose-built data centers tailored to the optimal size, power, and location requirements for any deployments, anywhere in the world.

Sabey Data Centers continues to serve the world’s most exciting enterprises and institutions with customized data center solutions that are efficient, reliable and quick to market.

Data Center Solutions from CyrusOne offer industry-specific experience delivering best-in-class security, compliance, flexibility, and scale. Whether it's financial services, government, retail or healthcare, CyrusOne Data Solutions cover a breadth of industry sectors and offerings to best meet your business needs.

Global Switch is the world's highest credit rated data centre provider, with investment grade ratings from Fitch, Moody's and Standard and Poor's.

cc-Modeler Professional call center software simplifies staffing, scheduling and optimizing service in your call center - no matter whether it is large or small.

XorceView Dashboard combines the critical data & immediate access to summary data and drill down options to gain more detailed information

Castel Maestro empowers contact centers with the ability to align operations with the requirements of TCPA and state and local calling restrictions.

HorizonIQ high-density Colocation is your destination for a high-performing, more secure and interconnected data center solution. Our strategically located, concurrently maintainable colocation facilities allow you to seamlessly power and scale your infrastructure.