Search results for InFrame

Dial Afrika is a B2B software-as-a-service (SaaS) company that is revolutionizing the way businesses in Africa support their customers. At Dial Afrika, we understand that effective communication with customers is key to business success. Therefore, we have developed a powerful omnichannel customer service tool that enables businesses to communicate with their customers across multiple channels, including social media, messaging apps, email, and SMS.

Jet Interactive's Business Phone System is a comprehensive, cloud-based communication solution designed to meet the diverse needs of Australian businesses. Leveraging Australia's largest 100% cloud network, it offers scalable and flexible telephony services suitable for organizations ranging from small enterprises to large corporations. The system ensures high-definition call quality with minimal latency, thanks to its Australian-based infrastructure. Key Features and Functionality: - Scalability: Accommodates businesses of all sizes, supporting anywhere from 4 to 10,000 phone users. - Multi-Device Support: Each extension can connect up to three devices simultaneously, including mobile phones, desktops, and desk phones, allowing users to handle calls on the most convenient device. - Free Internal Calls: Enables unlimited free calls between Jet Inbound Numbers, Business Phones, and Jet Mobiles, reducing internal communication costs. - Call Management Features: Includes call transfer, call waiting, interactive voice response , ring groups, unified messaging, and call queues to streamline call handling and improve customer service. - Softphone Application: The Jet Soft Phone app allows users to make and receive calls on various devices, ensuring mobility and flexibility. - Advanced Call Routing: Features like geographic and postcode routing direct calls based on caller location, enhancing customer experience. - Comprehensive Reporting: Provides detailed insights into call flow behavior, agent availability, and call analytics, aiding in performance monitoring and decision-making. - Number Management: Simplifies the management of various business numbers, including local, mobile, 1300, 1800, and 0800 numbers, all within a single platform. - Professional Services: Offers expert assistance to set up and optimize the phone system according to specific business requirements. Primary Value and Solutions Provided: Jet Interactive's Business Phone System addresses the critical need for reliable, scalable, and feature-rich communication solutions in the modern business environment. By integrating advanced telephony features with a user-friendly interface, it enhances operational efficiency, supports remote work capabilities, and ensures seamless communication across multiple devices and locations. The system's flexibility allows businesses to adapt to changing needs without significant infrastructure changes, while its comprehensive reporting tools provide valuable insights for strategic decision-making. Ultimately, Jet Interactive empowers businesses to deliver superior customer service and maintain a competitive edge in their respective industries.

Better Customer Experiences, Better Operations with VContactCenter for Support and Service The contact center can make or break customer relationships – you need to optimize each interaction to earn your customer’s business. Throw in tight margins, turnover, and the challenges of keeping all customers’ data segmented, and it’s clear that the right contact center CRM is crucial. VContactCenter includes all of the features you need to automate and strengthen your service interactions, deliver seamless consistent support based on proven business processes, and run an efficient operation. With VContactCenter, you can grow and change to meet new business challenges and opportunities. This contact center CRM is available for all environments – on-premise, via private cloud, or SaaS/public cloud.

Nural Service is an automated customer service CRM software you can rely on. Optimize your after-sale features with an eagle’s eye view of your service operations on our dashboard. This helps you drive an efficient mechanism for Customer Relationship Management. And that’s just the tip of the iceberg.

CallFlow is an enterprise toll-free number provider and call forwarding portal built for businesses that can't afford to miss a call. Route inbound calls intelligently across buyers and campaigns, monitor live traffic in real time, and bill per-second with a built-in wallet system. Features include IVR, spam shield, live call transfer, campaign management, and multi-user access. No telecom headaches — just calls that work.

Cisco Compute Hyperconverged with Nutanix is an integrated solution that combines Cisco’s UCS server hardware with the Nutanix Cloud Platform software. This offering creates a hyperconverged infrastructure (HCI) environment by abstracting compute, storage, and networking resources into a unified, software-defined stack. The system is designed to allow IT administrators to manage their virtualized workloads, storage resources, and server infrastructure through a single management interface. By deploying this solution, organizations can consolidate their data center operations, as it reduces the complexity typically associated with managing separate hardware and software layers. It is primarily used by enterprise IT teams to support virtual desktop infrastructure, database applications, and general-purpose virtualization, providing a scalable platform that aims to streamline infrastructure deployment and ongoing operational maintenance.

CallXcel is an AI-powered voice automation platform that helps businesses automate inbound and outbound calls, qualify leads, book appointments, route conversations, and manage customer interactions 24/7. The platform combines human-like AI voice agents, intelligent call routing, CRM integrations, multilingual support, and real-time appointment scheduling to help organizations capture more leads, reduce missed opportunities, and scale customer communication efficiently. Designed for sales, customer support, and operations teams, CallXcel integrates with popular CRM and business tools, enabling businesses to automate repetitive call workflows while ensuring seamless handoffs to human agents when needed. With support for multiple languages, real-time lead qualification, appointment booking, and analytics, CallXcel helps organizations improve response times, increase conversions, and deliver a better customer experience at scale.

Oscker is an operational advisory firm delivering on-site diagnostics and implementation for trades businesses and owner-operated companies across North America. The flagship service is the Operational Blueprint — a 40–50 page written diagnostic report produced after an intensive on-site assessment. It documents revenue leakage, operational gaps, owner dependency, and a prioritized implementation roadmap. After the Blueprint, Oscker builds what the diagnostic calls for: workflows, automations, CRMs, websites, and AI agent deployments. Three service tiers. Field Service and Trades. Business Operations. $500K–$50M revenue range. No lock-in. Vendor-agnostic.

Key 2 IP provides Hosted PBX, Hosted Call Center, SIP Trunking and other cloud based communications solutions to businesses of all sizes.

Six Degrees Group provides infrastructure, hosting and unified communication services to the businesses.

Parlance is an auto attendant software that uses natural language processing to enable spoken navigation of a voicemail network. Parlance Operator Assistant helps your operators to handle a high volume of calls & provide a greater level of service for callers.

Xpress Suite Telecom is the premier Web-based application that delivers your telecom bills electronically that enables customers to process their telecom bills faster while saving on their annual telecom spend. Xpress Suite Telecom consolidates the bills from all your vendor accounts into one place, and presents them in a familiar, easy-to-use format.

DADI is a API-first development stack for products of all sizes and scale.

We provide complete suite of digital products tailored to the client needs.

Immedion Cloud is a management tool to deploy and manage virtual servers with on-demand resource elasticity.

UnitedLayer is a private cloud network with a secure environment with instances and workloads fully dedicated to the business.

Key Systems, Inc.'s GFMS Cloud Services offer customers a virtual IT department providing easy, safe access to applications, resources and services - a turn-key solution that keeps data secure and costs low.

Pronexus VBVoice, Interactive Voice Response (IVR) enables fast development of feature-rich inbound and outbound IVR solutions that cut costs, improve customer service and streamline internal processes. The GUI-based VBVoice toolkit is complemented by powerful programming capabilities.

VXPulse is a network monitoring software used to monitor and manage the infrastructure responsible for your VoIP quality.