Products

Audition is an AI-powered voice simulation platform built for contact centres. It runs realistic, scored phone call simulations for recruitment screening, agent training, and leadership coaching. Powered by OpenAI's Realtime API, every simulation is a live voice conversation with an AI persona that adapts in real time. Instant automated scoring across five dimensions, live coaching nudges, call recordings, and transcripts included.

BeepCall.ai positions itself as a holistic Conversational Artificial Intelligence solution specifically engineered for automating business communications. Unlike traditional text-based chatbots or archaic IVR (Interactive Voice Response) systems that force users to "press 1 for sales," BeepCall leverages advanced Large Language Models (LLMs) and ultra-low latency voice synthesis to maintain fluid, natural, and human-like conversations in real-time. Its core value proposition lies in the ability

BrainCX AI designs and deploys proprietary conversational AI agents for regulated industries. We build voice, chat, and avatar agents that handle real customer interactions from day one, without generic bot behavior or fragile third-party dependencies. Our implementation services cover the full deployment lifecycle: agent design, platform configuration, compliance setup, and ongoing quality assurance. Every agent runs on our proprietary TrustVoice Orchestration engine and is monitored through Si

Evalgent is an AI-powered voice agent evaluation platform designed to test, monitor, and improve conversational AI systems before and after deployment. Key features: - Scenario-based testing to validate end-to-end workflows - User behaviour-based stress testing (interruptions, accents, speech pace, etc.) - Evidence-based evaluations with actionable recommendations - Custom metrics to benchmark agent performance - Human-in-the-loop review for nuanced quality validation How it works? 1. Define:

OttoQA is an AI-powered call center quality assurance platform that automates the QA scoring process. It adapts to your existing QA forms and processes, providing 95% accurate AI call scoring without per-seat licensing. OttoQA analyzes calls in under one minute (even 10-15 minute calls), delivers agent coaching insights, sentiment analysis, customer KPI predictions, and detailed call summaries. It supports QA in any language including Spanish, Mandarin, and Hindi. Features include question-level

MyBCAT is a HIPAA-compliant medical answering service built specifically for healthcare practices. Founded by a practicing optometrist who experienced the pain of missed patient calls firsthand. Key Features: • 24/7 live answering with healthcare-trained staff • Direct EHR integration - appointments booked directly into your system • HIPAA-compliant messaging and patient intake • Specialized for optometry, dental, veterinary, and urgent care Results: • 80+ healthcare practices se

Go2Market is a VNO-licensed CPaaS service provider offering a wide range of communication solutions to businesses and organizations. Our offerings include IVR systems, Bulk SMS, RCS SMS, WhatsApp Business API, Cloud Call Center solutions, and omnichannel engagement tools designed to enhance customer interactions and streamline operations. With secure, scalable, and customizable communication platforms, Go2Market helps brands connect with their audiences more effectively and deliver seamless, rea

SupportDeskLLP is a remote customer support and virtual assistance agency helping businesses deliver reliable, professional, and scalable support. We specialize in email handling, live chat support, order management, CRM updates, and back-office assistance. Our team focuses on clear communication, quick response times, and a customer-first approach to ensure every interaction builds trust and satisfaction. Whether you’re a startup or a growing business, SupportDeskLLP works as an extension of y

Ready Call Center (RCC) is the pioneer of the Call Center (CC) industry in Belize. Started in 2005 with 60 employees, since then RCC has grown to over 900 employees making it the largest employer in the country. RCC specializes in providing a range of Customer Relationship Management (CRM) services to companies in the United States. We not only excel in providing Customer and Tech Support Services, Back Office Support but also Vertical Specific Services. RCC provides continuous training to its a

Sherlock Calls is a call intelligence platform for teams running voice AI in production. When a call fails, evidence is split across multiple vendors — Twilio telephony events, ElevenLabs audio and TTS behaviour, webhooks, CRM records, etc. with timestamps that rarely align. Most teams resort to manual log correlation across four or five dashboards before they can identify the root cause. The process commonly takes two to three hours. Sherlock Calls connects to a team's existing stack via OAuth

CarDealer AI is an automotive voice AI platform built for car dealerships to automate inbound and outbound customer calls. It handles sales inquiries, service scheduling, BDC follow-ups, lead qualification, and missed call recovery using real-time conversational AI. Designed for dealership workflows, CarDealer AI integrates with CRM and DMS systems to log interactions, capture leads, book appointments, and improve showroom conversion rates. The platform helps dealerships increase appointment vol

Automated CX Assurance Testing that enables you to focus on what matters most—your customers. Lens 5.0 is designed to deliver detailed, actionable insights into the health and performance of your contact center environment to quickly identify and resolve problem areas to achieve and maintain outstanding customer experience.

Evalyn is an AI-powered platform that delivers rapid, accurate customer experience (CX) audits and tailored training recommendations. Designed for mystery shopping firms, call centers, and customer service teams, Evalyn automates the review of calls, chats, and surveys to uncover actionable insights. With Evalyn, businesses receive structured evaluations, trend analysis, and coaching-ready feedback, skipping manual review. Whether you’re looking to scale quality assurance or train agents more e

CXFirst.ai is a next-gen customer experience platform designed to simplify and enhance support operations across every channel — from voice and chat to email and social messaging. CXFirst.ai unifies all customer touchpoints into one intuitive, AI-powered interface built for speed, scale, and service excellence. Our flexible Self-Serve and AI+HI (Human Intelligence) models empower support teams to deliver personalized, consistent, and context-rich experiences — every time. The platform combines r

Swyft POS empowers U.S. businesses of all sizes with a comprehensive suite of smart payment and operational solutions. Beyond cutting-edge Point of Sale hardware and software, we streamline your entire workflow, offering integrated Accounting Services for seamless financial management and convenient ATM Services for enhanced customer experience. Whether you require robust Desktop Terminals, flexible Wireless Terminals, or specialized solutions for eCommerce and Restaurants, including innovative

Hello! We are Bogner & Partners, The Kenyan-German Business Process Outsourcing. Imagine world-class BPO services without the world-class fees. Dive into a world where German precision meets Kenyan drive. Experience business process outsourcing like never before. Our BPO Services: - Contact Center BPO: Comprehensive contact center solutions that enable businesses to deliver exceptional customer experiences while optimizing operational efficiency - Data Annotation & Labeling BPO: Unlea

Infosearch BPO, founded in 2005, offers variety of outsourcing services to Global Businesses. The services offered are: 1. Annotation Services Bounding box, Segmentation, Image, Video, Voice & more 2. Data Services Verification, Extraction, Processing, Conversion & more 3. BPO Services Back office services, Invoice factoring, Accounts & more 4. Call Centre Services Inbound support, Technical support, Customer service & more

Welcome to Supplicity, where support is made simple and effective. We’re here to help SaaS companies deliver top-notch customer support that boosts satisfaction and fuels growth. Our customized solutions fit right into your business, making sure your customers get the care they deserve. At Supplicity, we’re all about building strong, lasting partnerships that help your business stand out. What sets us apart is our deep understanding of the SaaS world and our commitment to staying flexible. We’r

Send Intercom Ratings to Slack Instantly Don't wait days or weeks to address negative customer satisfaction ratings. Follow up with unhappy customers immediately and build a culture of feedback with SupportMan. Connect it with Slack and Intercom.

SuccessLink Outsourcing offers a suite Business Process Outsourcing solutions. We offer a mix of front office and back office solutions that can help your business cut costs and grow.