Having used the platform for construction hiring, this reviewer appreciates how well it understands technical requirements and provides practical testing scenarios. The only drawback is that some question templates are too general and require editing to fit local practices.
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We brought in Evalgent to help us monitor the performance and optimize the quality of services that our AI agents are offering to our customers and it has really helped us to keep our AI Agents well enhanced to handle the different needs and requests that our customers have. Evalgent has outstanding AI agents testing features which allows us to do customized tests on our customer engagement AI agents to evaluate how well equipped they are to handle different customer scenarios and also determine areas that need to be improved. Since we started using Evalgent, we have been able to significantly improve the capabilities of our customer engagement AI agents and keep them ready to handle different cases and personalities that different customers come with. Review collected by and hosted on G2.com.
We have worked with Evalgent for a while now and there has been nothing we have disliked about it so far. Our user experience has been smooth and there has been no technical issues from the product. Review collected by and hosted on G2.com.
We have deployed AI agents to assist our customers and clients with the delivery of the products they purchase and we work with Evalgent to monitor and optimize the performance of the AI agents. Evalgent provides us with efficient AI testing and analytics features which help to do several scenario based tests on our AI Agents and understand areas where they need to improved for them to provide just the right answers that a customer or client is looking for. With Evalgent, we are able to keep improving our AI Agents effectiveness at handling the different needs that every customers or clients come with. Review collected by and hosted on G2.com.
Genuinely, I have not had anyone from our team complaining about Evalgent. We had a really seamless experience bringing it onboard and working with it and it has never failed us. Review collected by and hosted on G2.com.
I like that Evalgent provides clear, automated evaluation of AI interactions, making it easier to measure quality, identify improvement areas, and track performance over time. The platform helps streamline the evaluation process, saving time while delivering actionable insights that support continuous improvement. Review collected by and hosted on G2.com.
While Evalgent provides valuable insights, some of the evaluation criteria can require fine-tuning to align with specific use cases. For new users, interpreting results and configuring assessments may take some initial learning and setup effort. Review collected by and hosted on G2.com.
I like that Evalgent spots issues that might otherwise be missed and makes it easier to improve our chatbot based on actual interactions. I find the testing and evaluation features most useful for testing specific guest conversation scenarios and finding areas where our features are unclear or not updated. It also does a good job of suggesting areas for improvement in our AI agent, and it was easy to set up. Review collected by and hosted on G2.com.
Evalgent does a good job of suggesting areas for improvement in our AI agent, but sometimes it misses the context when a guest uses a sarcastic tone. Review collected by and hosted on G2.com.
We implemented this service for a little bit as we were transitioning from having call agents to automating some of the calls with AI. It was really helpful in determining any issues that could arise without any customers being impacted when we rolled it out. Review collected by and hosted on G2.com.
Though testing reduced any issues that could arise, obviously you cannot test for every scenario so when we transitioned there were still a few bumps! But this is a given with all transitions from human to AI of course. Review collected by and hosted on G2.com.
The infrastructure and the ease use of this tool is fabulous Review collected by and hosted on G2.com.
There is nothing to deslike as it is built in such a way that new user can be easily access this Review collected by and hosted on G2.com.
I have experience using this AI app to test voice agents for insurance. It was great because they were able to provide call details, give clear summaries, and share the outcomes of the calls. Review collected by and hosted on G2.com.
It’s expensive, and it still needs more training to better support claim or policy verification and provide clearer feedback. Review collected by and hosted on G2.com.
User-Friendly Design: It’s easy to use and makes it simple to quickly share analysis results. Review collected by and hosted on G2.com.
Sometimes it runs synthetic callers through noisy, accented, and off-script scenarios to stress-test voice agents before real users encounter them. Review collected by and hosted on G2.com.
Evalgent is very user-friendly. It’s easy to use, and it makes it simple to share the analysis quickly. Review collected by and hosted on G2.com.
Overall, I like the product the most and don’t feel any dislike toward it. Review collected by and hosted on G2.com.
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