--- title: Zenoti Reviews meta_title: 'Zenoti Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 296 reviews by the users' company size, role or industry to find out how Zenoti works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 296 scale: '5' date_modified: '2026-07-15' parent_category: name: Vertical Industry url: https://www.g2.com/categories/vertical-industry --- # Zenoti Reviews **Vendor:** Zenoti **Category:** [Spa and Salon Management Software](https://www.g2.com/categories/spa-and-salon-management) **Average Rating:** 4.5/5.0 **Total Reviews:** 296 ## About Zenoti The #1 cloud software for salons, spas, medspas, and fitness centers. More than 22,000 businesses in 50 countries trust Zenoti. Our all-in-one, award-winning platform helps you elevate guest experiences, streamline operations across multiple locations, and drive results like increased customer loyalty and revenue growth. With a built-in calendar and intuitive drag-and-drop interface, Zenoti allows users to arrange online bookings, organize rebookings, and manage employee schedules quickly and easily. Zenoti’s comprehensive scheduling technology enables users to manage calendars for classes, rooms, and locker facilities as well. Since Zenoti is available as a native mobile application for iOS and Android, users can book appointments and manage schedules on the move. In addition to booking appointments online, end users can make payments and receive invoices electronically. Through automation of billing processes, Zenoti enhances the experience by providing a fast, flexible, and secure payment system. Contactless options like self-check-in and auto-pay increase convenience. Other features include smart marketing, digital form generation, electronic prescription capture, inventory management, and custom reporting. With the platform’s automated marketing capabilities, users can send personalized service reminders, birthday greetings, and cross-sell offers to promote services and strengthen customer relationships. Meanwhile, custom reports help improve management operations by enabling users to gain business insights from performance data. ## Zenoti Pros & Cons **What users like:** - Users appreciate the **exceptional customer support** at Zenoti, highlighting the effective onboarding and training experiences. (42 reviews) - Users praise Zenoti for its **robust features** and exceptional onboarding support, facilitating seamless integration and success. (30 reviews) - Users find Zenoti to be **super user-friendly** , appreciating its web-based software and helpful support during onboarding. (26 reviews) - Users highlight the **helpful support** from the Zenoti team, making the transition and implementation seamless and efficient. (22 reviews) - Users value the **extensive reporting features** of Zenoti, appreciating its comprehensive options and user-friendly interface. (14 reviews) - Customization (13 reviews) - Setup Ease (10 reviews) - Business Growth (9 reviews) - Integrations (9 reviews) - Scheduling (9 reviews) **What users dislike:** - Users find Zenoti's **complexity** challenging, requiring significant time for training and support to navigate its features. (12 reviews) - Users find Zenoti's **complex setup** overwhelming and time-consuming, making initial training and configuration challenging. (12 reviews) - Users find Zenoti's **poor usability** frustrating, as simple tasks involve too many steps and confusing menu options. (9 reviews) - Users are frustrated by Zenoti's **limited features** , often lacking access to promised functionalities and experiencing confusing changes. (7 reviews) - Users find Zenoti's **time inefficiency** frustrating, as training and setup require significant effort and dedication. (6 reviews) - Users often face **app limitations** with Zenoti, including restricted automation features and inadequate monthly views. (5 reviews) - Inefficient Reporting (5 reviews) - Users find **various limitations** with Zenoti, including monthly view issues and the need for extra costs for automation. (5 reviews) - Overwhelming Complexity (5 reviews) - Users express frustration with Zenoti's **poor customer support** , highlighting long response times and unresolved issues impacting their operations. (5 reviews) ## Zenoti Reviews ### 1. Easy System for managing salon **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda B. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 05, 2022 **What do you like best about Zenoti?** The ease of booking appointments, learning the system, managing/moving appointments. Confirmation / reminders sent to clients 48 hours prior to appointment **What do you dislike about Zenoti?** I dislike the downtimes / slow times. Would prefer to have a warning ahead of time **What problems is Zenoti solving and how is that benefiting you?** Zenoti has appointment reminders sent out 48 hours prior to appointments which helps the flow of the studio ### 2. Best Support Team **Rating:** 5.0/5.0 stars **Reviewed by:** Lester T. | Chief Operating Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2022 **What do you like best about Zenoti?** The platform is amazing the continuous support is top-notch! Dayna Gust is an amazing business partner. Switching to this platform reduced my workload and eliminated four products used to manage my business. **What do you dislike about Zenoti?** Bittersweet - Multiple4 functions/support = complexity. It is so worth it. your support team and chat specialists help overcome this challenge. Five stars! **What problems is Zenoti solving and how is that benefiting you?** Eliminated the need for multiple platforms to manage my business. ### 3. recommend Zenoti **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** January 30, 2023 **What do you like best about Zenoti?** it's a very robust system. does everything you need for a medical spa practice: inventory, timesheets, texting patients, marketing emails, etc. **What do you dislike about Zenoti?** haven't found many yet, but still new to the system. it does take a long time to set up and customize the software. I'd say give yourself at least 2 months - and that's if you're being VERY efficient with your time. **What problems is Zenoti solving and how is that benefiting you?** scheduling patients, timesheets, texting patients. ### 4. Customer engagement specialist **Rating:** 3.5/5.0 stars **Reviewed by:** Nariman M. | Assistant Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 05, 2022 **What do you like best about Zenoti?** It is user friendly, you can see the appointments clearly and i like the color option to be able to differentiate the services per type for better booking experience **What do you dislike about Zenoti?** Sometimes, it is a little bit slow and log out unexpectedely while working **What problems is Zenoti solving and how is that benefiting you?** Booking appointments Follow up to call Reporting Opportunities Appointment log Record log for all bookings ### 5. Administrator **Rating:** 4.5/5.0 stars **Reviewed by:** Nena K. | OWNER, Small-Business (50 or fewer emp.) **Reviewed Date:** January 17, 2023 **What do you like best about Zenoti?** I love the reporting system and that I have one platform for multiple uses. **What do you dislike about Zenoti?** The HTML coding portion. If you don't know HTML coding you have to hire someone. **What problems is Zenoti solving and how is that benefiting you?** N/A ### 6. Good Software, Great Support **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 01, 2022 **What do you like best about Zenoti?** Favorite aspect of the software is the support. Incredibly responsive either by email or chat. I know that when I'm not available my staff still have support for questions. **What do you dislike about Zenoti?** So far, downsides have been largely based on lag. We have had consistent issues with the system lagging out, forcing re-login, or just closing. **What problems is Zenoti solving and how is that benefiting you?** Zenoti has been incredibly helpful resolving issues. For example, for about a month we were unable to move appointment blocks without crashing the appointment book. However, Zenoti took the issue very seriously. As far as I can tell, we no longer encounter that problem. ### 7. Impressed! **Rating:** 4.0/5.0 stars **Reviewed by:** Marci K. | Franchisee, Small-Business (50 or fewer emp.) **Reviewed Date:** September 23, 2022 **What do you like best about Zenoti?** Love the availability of Zenoti chat to help with issues! Love that I can actually do refunds out of center and that I can book multiple centers from a single sign on!! **What do you dislike about Zenoti?** Frequent network glitches and shut downs **What problems is Zenoti solving and how is that benefiting you?** Multiple center booking. More guests! ### 8. Pan Pacific London **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** November 24, 2022 **What do you like best about Zenoti?** - Easy to use - Everything you need on one system - User friendly **What do you dislike about Zenoti?** - Sometimes system is a bit slow, and have to refresh - Employee scheduling and be improve. - Block out time can be improve **What problems is Zenoti solving and how is that benefiting you?** Booking efficiency and smooth operation of the facilities and spa. ### 9. The Botox Bar **Rating:** 5.0/5.0 stars **Reviewed by:** Dalia R. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 12, 2022 **What do you like best about Zenoti?** Scheduling, reports, 2-way texting is the best, and all the notification patients receive along with the apps. **What do you dislike about Zenoti?** The training videos and the system set up, although now I understand it, at the beginning it was intense **What problems is Zenoti solving and how is that benefiting you?** Our inventory tracking is alot better, and we keep a better track of commissions and sales, along with employee check in and check out times ### 10. Great Software **Rating:** 4.5/5.0 stars **Reviewed by:** Jacinda C. | Operations Director, Small-Business (50 or fewer emp.) **Reviewed Date:** October 07, 2022 **What do you like best about Zenoti?** EMR, retail, POS, and documentation all in one **What do you dislike about Zenoti?** Special niche things - not being able to remove a provider's certain services off website (making them direct book only) **What problems is Zenoti solving and how is that benefiting you?** EMR, retail, POS, and documentation ### 11. Customer Service By Catherine Rhuphus **Rating:** 5.0/5.0 stars **Reviewed by:** Moe R. | Managing partner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2022 **What do you like best about Zenoti?** First of all she replied to my request quickly, she very knowledgeable, patient, follows up and gets the job done. She has been a pleasure to work with. **What do you dislike about Zenoti?** Nothing so far Im still learning about all zenoti has to offer **What problems is Zenoti solving and how is that benefiting you?** Package offer buy 5 get one free on specific services ### 12. Zenoti Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Enterprise (> 1000 emp.) **Reviewed Date:** December 04, 2022 **What do you like best about Zenoti?** View schedule quickly. Switch between multiple work locations. **What do you dislike about Zenoti?** Do not like being bumped out during work hours and having to sign in with my password. Zenoti knows when you are clocked in to work. **What problems is Zenoti solving and how is that benefiting you?** Maintain client notes is a great benefit. ### 13. Everything is pretty straight forward and everything is only a right click away. Very easy . **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Cosmetics | Small-Business (50 or fewer emp.) **Reviewed Date:** November 22, 2022 **What do you like best about Zenoti?** It isn't a complicated system. Everything is mostly a right click away. Took my about two days to be able to use it without supervision. So I would give it an 8/10 **What do you dislike about Zenoti?** I personally don't like the fact that it makes people have to put a credit card on file before they can book appointments but its fair at the same time to prevent no shows. **What problems is Zenoti solving and how is that benefiting you?** I'm not very sure about what they might be changing but its not too difficult to navigate ### 14. Turnkey solution **Rating:** 5.0/5.0 stars **Reviewed by:** Irfan R. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** October 05, 2022 **What do you like best about Zenoti?** It does everything!!! Booking, marketing, inventory, CRM. **What do you dislike about Zenoti?** Nothing to dislike. It's a robust system **What problems is Zenoti solving and how is that benefiting you?** Automated booking, RE marketing to drive rebooks, analytics. ### 15. Zenoti is very good at showing payroll,tips,performance, and helping be on time for appointments. **Rating:** 4.0/5.0 stars **Reviewed by:** stephanie G. | Registered Massage Therapist, Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2022 **What do you like best about Zenoti?** That I can log in on my laptop,work tablet, and my phone. **What do you dislike about Zenoti?** The performance aspect of the app. With what I do it doesn't really match up with anything. **What problems is Zenoti solving and how is that benefiting you?** Zenoti is not solving any problems that I know about. ### 16. Daily Use **Rating:** 5.0/5.0 stars **Reviewed by:** JoJo R. | Center Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 24, 2022 **What do you like best about Zenoti?** streamlines check in/out processes and scheduling **What do you dislike about Zenoti?** steep learning curve, not very mobile/tablet friendly **What problems is Zenoti solving and how is that benefiting you?** zenoti is working on the mobile site accesibility ### 17. Zenoti has been great to work with! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Business Supplies and Equipment | Small-Business (50 or fewer emp.) **Reviewed Date:** September 20, 2022 **What do you like best about Zenoti?** Zenoti has been very pleasant to work with as we have grown and expanded. They have listened to our challenges and worked with us at every step. **What do you dislike about Zenoti?** Price is possibly a little high but hard to tell when comparing apples to apples. **What problems is Zenoti solving and how is that benefiting you?** Customer communications via SMS. We are now able to offer that to our customers ### 18. Zenoti Experience Till Date :-) **Rating:** 4.0/5.0 stars **Reviewed by:** Stephen M. | Business Head, Mid-Market (51-1000 emp.) **Reviewed Date:** August 23, 2022 **What do you like best about Zenoti?** Their system process. Complete system based. They explain the process & procedure clearly with the time deadline. We need to have patience for the problem to get fixed or resolved. **What do you dislike about Zenoti?** Online Support is little slow. Have to explain everything to every individual trying to support the issues, if any; which is very irritating. We get the results though. **What problems is Zenoti solving and how is that benefiting you?** Looking for A-Z solution. From billing, staff, service tracking, reports. ### 19. Zenoti in my Med Spa **Rating:** 5.0/5.0 stars **Reviewed by:** ashley b. | owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2022 **What do you like best about Zenoti?** The platform serves all purposes from scheduling to charting to marketing. **What do you dislike about Zenoti?** The help desk is on different hours than me **What problems is Zenoti solving and how is that benefiting you?** Integrating into medical spa industry ### 20. Ahead of time! **Rating:** 4.5/5.0 stars **Reviewed by:** Mukul P. | Director, Mid-Market (51-1000 emp.) **Reviewed Date:** August 17, 2022 **What do you like best about Zenoti?** It’s more advance with lot of feature. CMA & Analytics are good options. **What do you dislike about Zenoti?** Sometime gets lag. Few features are missing! Reports can me more simpler in view **What problems is Zenoti solving and how is that benefiting you?** Non ### 21. I used Zenoti while working as a Guest Service Associate at EWC. **Rating:** 3.5/5.0 stars **Reviewed by:** Natalie C. | Assistant Manager and Marketing Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** November 11, 2022 **What do you like best about Zenoti?** Easy to navigate where different forms and such were and easy to learn **What do you dislike about Zenoti?** System would occasionally double book clients. **What problems is Zenoti solving and how is that benefiting you?** I never had issues ### 22. It was a rough when starting but after initial start our rep Colter has been amazing to work with. **Rating:** 4.5/5.0 stars **Reviewed by:** Cami L. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 11, 2022 **What do you like best about Zenoti?** Zenoti will combine a lot of our current processes and ease our daily workload. **What do you dislike about Zenoti?** I don't know if I dislike anything yet, I'll have to play around with it more. **What problems is Zenoti solving and how is that benefiting you?** Zenoti is combine our processes into one system, which eases our workloads and shortens our work times for employees. It is also giving us the ability to add memberships to our clients. ### 23. Highly Recommend Zenoti for your business. **Rating:** 5.0/5.0 stars **Reviewed by:** Molly W. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 23, 2022 **What do you like best about Zenoti?** Ease of scheduling and confirming appointments. **What do you dislike about Zenoti?** Sometimes taking payments seems a little to complex. **What problems is Zenoti solving and how is that benefiting you?** Being able to text guests now is so convenient. ### 24. Many small glitches **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** December 28, 2021 **What do you like best about Zenoti?** Very easy to search patients, set up appointments and very easy to process payments and apply discounts. (When the discounts are entered in the system properly) **What do you dislike about Zenoti?** Charting is extremely difficult. Information does not save all the time, previous provider information will pre-populate in a new treatment document which we are unable to edit if there is a new provider treating that patient. This makes it extremely frustrating. It is also very difficult to pull up customized reports. For some reason, when a patient has gift cards in their account and they are used it does not clear them in the same transaction, so it will look as if that patient has more than what they actually have. **Recommendations to others considering Zenoti:** If you are planning on using Zenoti, keep back ups of consents, and photos and treatment notes prior to saving to avoid loss of patient treatment and information! **What problems is Zenoti solving and how is that benefiting you?** It has made communication much easier with patients when booking appointments via text messages and their online booking platform seems to be pretty smooth for the most part. ### 25. Zenoti has been great **Rating:** 5.0/5.0 stars **Reviewed by:** Olivia N. | Front end Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 10, 2022 **What do you like best about Zenoti?** Colter on our implementation team has been helpful **What do you dislike about Zenoti?** The pre-implementation and sales process **What problems is Zenoti solving and how is that benefiting you?** It got rid of many different systems we used and has allowed our process to go smoothly. This makes our team more productive. ### 26. marketing **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** October 06, 2022 **What do you like best about Zenoti?** easy to send emails to customer easy to make a settlement easy to review reports **What do you dislike about Zenoti?** customers support is slow no phone call make when emergency **What problems is Zenoti solving and how is that benefiting you?** Zenoti helps a lot of things for us ### 27. Complete waste of time and I feel scammed **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Events Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2021 **What do you like best about Zenoti?** I liked the potential of the software. The multiple locations to manage are key for me and that was appealing. **What do you dislike about Zenoti?** Terrible implementation team. I had numerous poor interactions with the project manager. Her communication was ineffective, timely, and a waste of my time. She focused on areas not at all important to my goals and held up my project many times. I was blamed for thus. I expressed my concerns and was told it would be addressed. Instead I was put on more zoom calls with her and the project inevitably failed. We never launched. I was told instead of addressing my concerns, the project would be permanently haulted. I was also told I would receive a FULL REFUND in 7 business days. I did not. It's been 2 months. I've emailed every department including the sales woman that sold me on this platform and directly to the person that said I would be refunded. I never receive responses at all. They took my money and supplied NOTHING. They have received millions in venture capital but rob small businesses and have retired hairstylists managing their projects. BEWARE. **Recommendations to others considering Zenoti:** Do not use them **What problems is Zenoti solving and how is that benefiting you?** None. They never delivered the product to me and kept my money. ### 28. Use at CorePower yoga **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** October 20, 2021 **What do you like best about Zenoti?** I like that is has basic capabilities and does what it needs to **What do you dislike about Zenoti?** Not user friendly at all and hard to use - even with the training they provided. I used to use MindBody and have used MarianaTek, both which are much easier to use. **What problems is Zenoti solving and how is that benefiting you?** POS, charging clients for late cancels, and putting notes about clients ### 29. Easy to use, always at your fingertips **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** September 03, 2019 **What do you like best about Zenoti?** The ability to have the app on my phone, the ease of use and the fact that all locations can be merged into one app. **What do you dislike about Zenoti?** The checkout process and pulling data for reports and statistics. **What problems is Zenoti solving and how is that benefiting you?** Booking errors and working more effectively to solve problems quickly as zenoti stores all information needed in one place ### 30. Product is an A, great right out of the box; but their Support is A++. **Rating:** 4.5/5.0 stars **Reviewed by:** Chris K. | COO, Staffing and Recruiting, Small-Business (50 or fewer emp.) **Reviewed Date:** April 19, 2018 **What do you like best about Zenoti?** Honestly, coming from 2 other software solutions in other salons, Zenoti has all the things you would expect and some great features you maybe didn't know you needed. But better than anything else, from the salon management side of things, is their insane level of support! Regardless of which SaaS one chooses, there will always be hiccups or struggles or confusion, but the folks at ZENOTI have been so great at walking us thru and solving any issue we have had - in minutes or hours, not days or weeks like the other guys. **What do you dislike about Zenoti?** The only real downside is, seemingly, that the software was originally developed for overseas use and proof on concept and flow are set up in a way that is not 100% intuitive for a U.S. based salon. HOWEVER, once you understand some of the terms and "lingo" it makes sense - and they're so easy to work with and helpful, that this learning curve is overcome very quickly. **Recommendations to others considering Zenoti:** Small learning curve, but once you "get it" it is great and their support team is first class. **What problems is Zenoti solving and how is that benefiting you?** We wanted an easy and efficient total-salon solution - everything from inventory and sales to services and scheduling. ZENOTI has been easy for our team to learn and has consistently worked to make upgrades to the product so it is always getting better! ### 31. Zenoti Has Potential But... **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** September 10, 2019 **What do you like best about Zenoti?** I like that Zenoti is supposed to be a one-stop office system. Scheduling, invoicing, charting, phone/email/text options, online booking, etc. **What do you dislike about Zenoti?** Although Zenoti has great potential, it has been far from the system we were promised. There have been multiple technical issues with scheduling, invoicing, and codes not working. Customer service is based in India, so sometimes response time is delayed or never responded too. **Recommendations to others considering Zenoti:** Be ready to make system changes and custom requests. **What problems is Zenoti solving and how is that benefiting you?** A constant problem is campaign codes used for promos/discounts when invoicing do not work or calculate totals incorrectly. ### 32. A lot of changes! **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** June 19, 2019 **What do you like best about Zenoti?** Zenoti has a lot features that are able to be customized for your individual needs. While I was working the program, they added a lot of features. **What do you dislike about Zenoti?** Depending on what you are scheduling, their can be a lot of steps involved and it can be a process. Also, trying to create a procedure manual with all of the changes makes it hard to keep up! **What problems is Zenoti solving and how is that benefiting you?** Great customer service and Zenoti worked well with us to customize a design that worked for us. ### 33. We used to use a scheduling service called INET and Zenoti has simplified our day to day. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Enterprise (> 1000 emp.) **Reviewed Date:** December 26, 2018 **What do you like best about Zenoti?** The simplicity of learning/teaching the software. Scheduling appointments as well as tracking data has never been easier **What do you dislike about Zenoti?** No major complaints other than it glitching here and there and having weird issues with a easy but not obvious fix. **Recommendations to others considering Zenoti:** I would defiantly recommend, especially to med spas & salons! **What problems is Zenoti solving and how is that benefiting you?** It has made tracking appointments and information a lot more accessible than our previous system. ### 34. Not likely to recommend **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** December 08, 2018 **What do you like best about Zenoti?** Honestly nothing. I’ve used other software that was older and had better functionality **What do you dislike about Zenoti?** The software can be more user friendly and the support staff can be more accommodating **What problems is Zenoti solving and how is that benefiting you?** I feel as if Zenoti is a good program but could be faster and more user friendly and quicker with operational functions ### 35. Zenoti User experience **Rating:** 3.5/5.0 stars **Reviewed by:** Justine C. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 12, 2018 **What do you like best about Zenoti?** The customer service experience is always pleasant, and fast. Fast response time so we don't have to keep our customers waiting long **What do you dislike about Zenoti?** Too many steps to check out products and close payments, having to select a printer every time you're printing a receipt, it should just print automatically when you select cc complete or close. Have to exit these screens twice, makes the process a lot slower, the customer always notices this. **What problems is Zenoti solving and how is that benefiting you?** Able to track progress easily ### 36. Love it. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2017 **What do you like best about Zenoti?** I like the zenoti support in the bottom right corner the best. Makes things very easy! **What do you dislike about Zenoti?** I dislike how you have to go all the way into someone file to see how many prepaids and/or elevations they have on file. **Recommendations to others considering Zenoti:** Makes things run smoothly in a busy environment with booking and checking out guest! **What problems is Zenoti solving and how is that benefiting you?** We haven't solved any problems other than not having to call every guest for confirmations because we have text confirmations for most guest!! ### 37. Professional expierence **Rating:** 4.0/5.0 stars **Reviewed by:** Leanne G. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 02, 2018 **What do you like best about Zenoti?** always someone available to help when you have an issue **What do you dislike about Zenoti?** that they can never really provide a lot of solutions and we are mainly instructed to contact corp **What problems is Zenoti solving and how is that benefiting you?** managing reports. how easy zenoti makes it to look up specific information ### 38. THE ABSOLUTE WORST POS/Booking Software **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 20, 2018 **What do you like best about Zenoti?** Absolutely nothing. There is nothing I like about Zenoti. **What do you dislike about Zenoti?** Constant glitches, nonsensical requirements, zero customer support. If you have a choice, please steer clear of Zenoti. Be afraid, be very afraid. Zenoti is THE ABSOLUTE WORST POS/Booking software I have ever used during twenty years in this industry. **What problems is Zenoti solving and how is that benefiting you?** None whatsoever. ### 39. Everything has been great! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** August 31, 2018 **What do you like best about Zenoti?** How easy it has been to learn, the help with the live zenoti support! **What do you dislike about Zenoti?** Can’t move appointments sometimes, can’t check prepaids easily. **What problems is Zenoti solving and how is that benefiting you?** Scheduling appointments, payrol, reports ### 40. Zenoti **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** June 10, 2018 **What do you like best about Zenoti?** easy to make an appt for patients and prepare the employment schedule **What do you dislike about Zenoti?** There are glitches in our account and many times our customer support person is unhelpful **Recommendations to others considering Zenoti:** not very pleased with this product thus far **What problems is Zenoti solving and how is that benefiting you?** Making it easy to make a schedule of appointments with an organized view. It’s nice to have it readily available on their app when I’m not at work ### 41. Zenoti oh Zenoti **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** August 31, 2018 **What do you like best about Zenoti?** I enjoy the quick and easy access to help and assistance when needed. **What do you dislike about Zenoti?** Constant updates but thats also a good thing. **What problems is Zenoti solving and how is that benefiting you?** Mass Bookings. ### 42. The least user friendly POS/booking platform I've encountered **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** June 10, 2018 **What do you like best about Zenoti?** Excellent client retention notes, client history. **What do you dislike about Zenoti?** Constant glitches, inability to use POS without entering very specific client data, terribly time consuming with regards to booking multiple clients at one time **Recommendations to others considering Zenoti:** I would recommend looking for another booking platform and avoiding Zenoti if at all possible. **What problems is Zenoti solving and how is that benefiting you?** Appointment booking for health/beauty chain, point of sale. ### 43. Decent Program **Rating:** 4.0/5.0 stars **Reviewed by:** Kendra P. | LMT, Enterprise (> 1000 emp.) **Reviewed Date:** January 30, 2018 **What do you like best about Zenoti?** That i can be viewed from a computer or a phone **What do you dislike about Zenoti?** That some of the features are more difficult to use when used from a phone **What problems is Zenoti solving and how is that benefiting you?** Scheduling ### 44. Zenoti **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica R. | Receptionist, Enterprise (> 1000 emp.) **Reviewed Date:** October 31, 2017 **What do you like best about Zenoti?** The awesome thing about Zenoti is that you have a customer service representative a few clicks away. The program is easy to use but if you do have an issue someone on the zenoti team will help via instant messaging. They are always friendly and helpful. **What do you dislike about Zenoti?** I have no complaints about this program. Every thing is organized and easy to use. **What problems is Zenoti solving and how is that benefiting you?** I like how intuitive everything is when using Zenoti. When you are looking to find something for a client I never have any problems finding what I need. ### 45. Great software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** December 22, 2017 **What do you like best about Zenoti?** I love that I can see my appointments on my phone before I get to work. **What do you dislike about Zenoti?** I dislike that once an appointment is cashed out, you're still unable to move it. **What problems is Zenoti solving and how is that benefiting you?** It's easier to move appointments, easier to see what I have each day, and doesn't crash as much. ### 46. Zenoti **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2016 **What do you like best about Zenoti?** the ability to ask questions to live customer service, ease of checkout **What do you dislike about Zenoti?** it's a fairly new software to me, and I am still unfamiliar with everything. payroll processing reports are difficult to find/utilize **Recommendations to others considering Zenoti:** This software is ideal for the spa industry. I am fairly computer savvy, therefore I found Millennium fairly easy to use but my employees struggled with is daily. Zenoti is much easier to utilize and navigate. My employees already feel comfortable using it and it has been less that a week since we started. **What problems is Zenoti solving and how is that benefiting you?** organizing clients history, usage, payments. ## Zenoti Discussions - [Is Zenoti cloud-based?](https://www.g2.com/discussions/is-zenoti-cloud-based) - 1 comment - [View Zenoti pricing details and edition comparison](https://www.g2.com/products/zenoti/reviews?page=6&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-07-15+18%3A50%3A24+-0500&secure%5Bsession_id%5D=0c825218-8630-4840-b31d-501d490e7d80&secure%5Btoken%5D=a138c1daf244eb29ce66143fadfe45068e56c509f35855780fc9866ba4045f6b&format=llm_user) ## Zenoti Integrations - [ADP Workforce Now](https://www.g2.com/products/adp-workforce-now/reviews) - [Dial.ogue](https://www.g2.com/products/dial-ogue/reviews) - [DocsAI (a product of vishwa.ai)](https://www.g2.com/products/docsai-a-product-of-vishwa-ai/reviews) - [Guideline](https://www.g2.com/products/guideline/reviews) - [Klaviyo](https://www.g2.com/products/klaviyo/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Vish](https://www.g2.com/products/vish/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) ## Zenoti Features **Business Administration - Spa Management** - Inventory Management - Billing & Sales - Employee Management **Business Management** - Inventory Management - Merchant Services - Appointment Scheduling - Employee Management **Marketing - Spa Management** - Membership - Social Review - Automated Campaigns **Marketing** - Client Communications - Loyalty Management - CRM **Guest Experience - Spa Management** - Scheduling - Surveys - Customer Trends **Practice Management** - Patient Records - Photo Management - Patient Portal **Platform Tools** - Reporting and Analytics - Healthtech Integrations - Mobile App ## Top Zenoti Alternatives - [Vagaro](https://www.g2.com/products/vagaro/reviews) - 4.6/5.0 (389 reviews) - [Mindbody](https://www.g2.com/products/mindbody/reviews) - 3.7/5.0 (500 reviews) - [Mangomint](https://www.g2.com/products/mangomint/reviews) - 4.9/5.0 (105 reviews)