--- title: Zenoti Reviews meta_title: 'Zenoti Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 309 reviews by the users' company size, role or industry to find out how Zenoti works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 309 scale: '5' date_modified: '2026-09-01' parent_category: name: Vertical Industry url: https://www.g2.com/categories/vertical-industry --- # Zenoti Reviews **Vendor:** Zenoti **Category:** [Spa and Salon Management Software](https://www.g2.com/categories/spa-and-salon-management) **Average Rating:** 4.5/5.0 **Total Reviews:** 309 **AI Verified:** At least 10 G2 reviewers have confirmed using this product's AI features and functionality. ## About Zenoti The #1 cloud software for salons, spas, medspas, and fitness centers. More than 22,000 businesses in 50 countries trust Zenoti. Our all-in-one, award-winning platform helps you elevate guest experiences, streamline operations across multiple locations, and drive results like increased customer loyalty and revenue growth. With a built-in calendar and intuitive drag-and-drop interface, Zenoti allows users to arrange online bookings, organize rebookings, and manage employee schedules quickly and easily. Zenoti’s comprehensive scheduling technology enables users to manage calendars for classes, rooms, and locker facilities as well. Since Zenoti is available as a native mobile application for iOS and Android, users can book appointments and manage schedules on the move. In addition to booking appointments online, end users can make payments and receive invoices electronically. Through automation of billing processes, Zenoti enhances the experience by providing a fast, flexible, and secure payment system. Contactless options like self-check-in and auto-pay increase convenience. Other features include smart marketing, digital form generation, electronic prescription capture, inventory management, and custom reporting. With the platform’s automated marketing capabilities, users can send personalized service reminders, birthday greetings, and cross-sell offers to promote services and strengthen customer relationships. Meanwhile, custom reports help improve management operations by enabling users to gain business insights from performance data. ## Zenoti Pros & Cons Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews. **What users like:** - Users commend Zenoti for its **exceptional customer support** , noting prompt responses and thorough guidance throughout the onboarding process. (45 reviews) - Users appreciate the **fantastic features** of Zenoti, highlighting clear communication and extensive customization options. (31 reviews) - Users value the **ease of use** of Zenoti, praising its intuitive features and seamless implementation support. (26 reviews) - Users find the **helpful support** from Zenoti's team, especially Ijaz, instrumental in navigating the system smoothly. (25 reviews) - Users appreciate the **extensive reporting features** of Zenoti, which enhance usability and provide comprehensive insights. (15 reviews) - Customization (14 reviews) - Business Growth (10 reviews) - Setup Ease (10 reviews) - Communication (9 reviews) - Integrations (9 reviews) **What users dislike:** - Users find the **complex setup** of Zenoti overwhelming, requiring significant time and resources for proper implementation. (14 reviews) - Users find Zenoti's setup and use quite challenging due to its **complexity** , making training and onboarding time-consuming. (13 reviews) - Users find that Zenoti has **poor usability** , making it challenging to navigate transactions and charting effectively. (10 reviews) - Users find Zenoti has **limited features** , which restricts certain functionalities and can complicate user experience. (7 reviews) - Users face **app limitations** with Zenoti, struggling with integration capabilities and lack of essential features. (6 reviews) - Users find Zenoti's **time inefficiency** challenging, especially during training and the initial setup process. (6 reviews) - Inefficient Reporting (5 reviews) - Users find **various limitations** with Zenoti, including monthly view issues and the need for extra costs for automation. (5 reviews) - Overwhelming Complexity (5 reviews) - Users express frustration with Zenoti's **poor customer support** , highlighting long response times and unresolved issues impacting their operations. (5 reviews) ## Zenoti Reviews ### 1. Not just a simple patient management software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** October 17, 2022 **What do you like best about Zenoti?** Zenoti is highly flexible and offers our business data insight that allows us to sharpen our communication. It encompasses a global view, bridging the gap with finance, procurement, inventory... Zenoti team is always there to find solutions for our needs. We have been using the system for over 3 years and it is constantly evolving, gaining valuable new features. It helps us stay keep an edge on our competition. **What do you dislike about Zenoti?** Some add-ons come up with a high price tag. System is not cheap. Add-ons should be included in the standard package. It is also a pity system is not localized (French language). **What problems is Zenoti solving and how is that benefiting you?** We are using Zenoti to invite patients leave Google reviews about their experience at our medspa. We are also using Zenoti comprehensively to manage our business. ### 2. Mindbody to Zenoti **Rating:** 5.0/5.0 stars **Reviewed by:** morgan r. | Owner, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 18, 2022 **What do you like best about Zenoti?** I love how the system is actually designed for Aesthetics. I have the ability to make the entire system work exactly how I need it to; not only to function but to help me make money as well. **What do you dislike about Zenoti?** There aren't many things I dislike. I think the system is probably created for Widows PC instead of Mac. There are a couple of little things I would like to be more functional regarding the 'mouse or trackpad'. **What problems is Zenoti solving and how is that benefiting you?** Zenoti has been wonderful in helping me add AI into my business and letting me have the capability to expand and open more locations without feeling like I have to micromanage everything. ### 3. Great experience and customer service **Rating:** 4.5/5.0 stars **Reviewed by:** Lucy G. | Controller, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** December 29, 2022 **What do you like best about Zenoti?** Prompt attention to matters and issues Reporting visibility **What do you dislike about Zenoti?** A few hiccups with the implementation phase **What problems is Zenoti solving and how is that benefiting you?** Customer frequency report. It has benefited our business greatly and the customer report created has exceeded our expectations. ### 4. Don't Think Twice - Just Do It! **Rating:** 5.0/5.0 stars **Reviewed by:** Ryian C. | Owner, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** November 01, 2022 **What do you like best about Zenoti?** I stayed with a former vendor way too long because I had anxiety about switching, even though I wasn't happy and hadn't been for quite some time. I am so glad I found the courage to make the switch finally. Zenoti has been a game-changer for my business. It was customized for my needs; everyone is attentive and responsive, and the software works like a dream! **What do you dislike about Zenoti?** This project was lengthy and a substantial investment of time, but in the end well worth it. **What problems is Zenoti solving and how is that benefiting you?** Zenoti has helped me automate repetitive communications with my clients and helps keep me and my team organized. ### 5. Very robust system. **Rating:** 5.0/5.0 stars **Reviewed by:** Robert D. | Owner, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** December 22, 2022 **What do you like best about Zenoti?** A lot of software systems claim to do it all but Zenoti actually delivers. Happy with our experience thus far! **What do you dislike about Zenoti?** Complex to set up but they have teams to help you through it. **What problems is Zenoti solving and how is that benefiting you?** Clinic management and booking. ### 6. Great Support **Rating:** 5.0/5.0 stars **Reviewed by:** Alyssa W. | Salon Manager, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** October 28, 2022 **What do you like best about Zenoti?** Immediately tech support using live chat and additional levels of support for more complex issues. Endless report options to better understand your business. **What do you dislike about Zenoti?** Live chat support can sometimes take a long time to resolve an issue. Hard to continue chat for days when salon is busy **What problems is Zenoti solving and how is that benefiting you?** Easy access to reports and business insights. Online booking has opened up a whole new world for us. ### 7. Very efficient with fantastic support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** January 16, 2023 **What do you like best about Zenoti?** The support at all times and the time saving features of the system for client records, booking appointments and staff totals and wages. **What do you dislike about Zenoti?** Some tasks take a lot of extra button clicking than other systems **What problems is Zenoti solving and how is that benefiting you?** It has enabled us to sell gift vouchers online and to be able to email client's receipts, appointment reminders etc ### 8. Using Zenoti for our Hair Salon **Rating:** 4.0/5.0 stars **Reviewed by:** Gabriella L. | Receptionist, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** November 24, 2022 **What do you like best about Zenoti?** Zenoti is easy to use when making appointments, and the overall daily schedules for the stylists are easy to view and interpret. **What do you dislike about Zenoti?** The online booking system often gives clients trouble. **What problems is Zenoti solving and how is that benefiting you?** We rely on Zenoti to manage our daily appointments for our hair stylists. ### 9. The right software to grow a business **Rating:** 5.0/5.0 stars **Reviewed by:** Penny J. | COO, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** April 16, 2022 **What do you like best about Zenoti?** We've used Zenoti for over 1 year. For the prior 20 years since our salon has been open, we used 2 other appointment software vendors and an online reputation management service. Some of my favorite things about Zenoti - 1. 24/7 support. I can mark a question as urgent for a rapid resolution, or non-critical and give the agent more time to work through my question. Every question is resolved. If an agent's shift is over, another agent will take over. Support is all done online so it's easy to get caught up on the conversation, and also easy to send screenshots when needed. 2. Intuitive Online Booking. Our prior salon appointment software was a dinosaur compared to Zenoti. Zenoti makes it easy for guests to create an account and book online. I love that I can require a credit card on file so that fraudulent appointments cannot be booked. Every appointment is reviewed by us internally, so we avoid potential booking gaps or errors. 3. We've never experienced any downtime with Zenoti. They boast a 99.9% uptime. 4. I love that the company is transparent and forward-thinking. There are video interviews online with the CEO and he is very clear about where he wants to take the company and is passionate about technology innovation in the salon world (which in years past I believe salons have typically been last for technology innovations). 5. I was able to eliminate my reputation management software subscription since Zenoti includes those capabilities in their software. 6. There are numerous customizable reports. If a report isn't available for what you need, they can create it for you. 9. Two-way texting with guests. Including pictures! 10. A customizable app for our salon for both Android and Apple. 11. A guest can self check-out from their phone at each visit, or they can set up an auto-pay (including gratuity) and walk out of the salon without ever visiting the reception desk. 12. They TRULY listen to feedback and have a process in place for accepting suggestions and feedback. They've implemented some of the things that I have suggested. I love that they are willing to listen to their customers and keep improving their software. I feel heard when I have a suggestion. All in all, my entire team is incredibly pleased with Zenoti. **What do you dislike about Zenoti?** 1. It can take some time to understand the role of permissions regarding access within the software. The software is so robust and if you change a permission or a setting, it can affect multiple areas that you might not be aware of. The hierarchy of permissions can be confusing, but once you get them dialed in, you don't need to revisit it. Nothing a question to tech support can't help with. 2. They could use more advanced articles in their help section. I like to be self-sufficient and when I can't find the answer in the help documentation I have to contact support (when I'd truly just prefer to just find the answer myself.) **Recommendations to others considering Zenoti:** When I was considering my software options, I narrowed my needs down to the 4 criteria that were most important to our salon. 1 - 24/7 support 2 - online booking 3- self-checkout 4- clear, transparent communication about the company's upcoming initiatives and goals and a commitment to continual software advances At the time I chose Zenoti in early 2021, they were the only salon software company that met all 4 of my criteria. **What problems is Zenoti solving and how is that benefiting you?** *We are seeing month over month increases in clients' self-booking (online or app). We see that guests book appointments online even when we are open, so this frees up our team to help in-person guests. *We are now able to require a credit card on file, so our no-show count has decreased dramatically. In fact, no-shows have been pretty much eliminated. *The customizable texts allow us to reiterate our cancellation policy, which has a positive impact on reducing last-minute cancellations and no-shows. *I love that I can access the software from home and work remotely. This helps greatly when we need to get in contact with guests when weather emergencies impact our ability to get to the salon. *We were able to eliminate the manual tracking of referrals that was needed with our old software. Zenoti tracks everything and no manual intervention for referral rewards is needed. *We can have new hires take the training modules at home. New hires have about 8 hours of Zenoti system training at home before they start in-person training. This makes the training incredibly efficient and has dramatically reduced the time it takes to train receptionists. ### 10. Zenoti Review for new adopters **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 14, 2022 **What do you like best about Zenoti?** I have been really happy with the program overall and I have used many different programs in the past. Many marketing and reports that I used to pull manually and put into excel are now automated. I appreciate the functionality that it has to offer and have not found it to be cumbersome to teach new employees or for the medical staff. I have been able to work with an account Manager- Madhu who has been really helpful and has connected me to resources when needed. **What do you dislike about Zenoti?** Recommendations for new adopters: The more you front-load your learning of the system- Everyone completing all the modules, using the question button in the system first before contacting support, getting very involved in the setup of your system, forms and inventory- the better. Retake the same modules once you have 6 months of operation with the software so that you can elevate your understanding and ask new questions. Understand ahead of time that your first layer of support is always online so if you do not have a person who has the time and flexibility during the day to resolve any issues or questions that come up with Zenoti's support team- your team may be frustrated. I am a non-clinical operations consultant who handles these types of things for my employer so it is not an issue for them. We had an issue at first with our injectable faces loading on treatment notes. This was something within the software that could not be fixed immediately- it required the engineers to get involved and many phone calls and follow up because we did not understand why this was happening- we were able to meet with the CEO/other employees who helped ensure things were resolved. I have not had a major issue since that and I was pleased that even as a small account, we were given attention. I would like to see the marketing campaign texts integrated with the communications texts so that staff can see in the patient's text message history who received what marketing text. For larger organizations who send out mass amounts of targeting campaigns- this would be an issue. **What problems is Zenoti solving and how is that benefiting you?** Automating reporting and analaytics, automation of target segmenting and text/email campaigns, user friendly check out experience for patients and our front desk staff, ability to customize forms, ability to setup memberships, loyalty programs and packages. ### 11. Slow start but great support from Dev and Stefanie **Rating:** 4.0/5.0 stars **Reviewed by:** ilir b. | manager, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** December 08, 2022 **What do you like best about Zenoti?** endless tools to help manage and grow your client base **What do you dislike about Zenoti?** learning curve when transitioning over from prior system **What problems is Zenoti solving and how is that benefiting you?** managing client data base, bookings, marketing and guest follow ups ### 12. Zenoti has been very responsive and the functionality is great **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew H. | Owner, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** November 08, 2022 **What do you like best about Zenoti?** That it is cloud based and I can access it from anywhere **What do you dislike about Zenoti?** I would find a couple of new options useful, but overall I am very pleased **What problems is Zenoti solving and how is that benefiting you?** It allows me remote access to I am not tied to the salon ### 13. Amazing experience **Rating:** 5.0/5.0 stars **Reviewed by:** Traian P. | Owner, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** December 09, 2022 **What do you like best about Zenoti?** The costume service the provide is amazing and the system is so complex and helpful, Zenoti really helped my business **What do you dislike about Zenoti?** I think the single thing I don't like is you have to do a lot of clicks to book an appointment or do anything else **What problems is Zenoti solving and how is that benefiting you?** Zenoti is solving my problems really quickly the support team is on point all the time. ### 14. Easy System for managing salon **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda B. | Owner, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** October 05, 2022 **What do you like best about Zenoti?** The ease of booking appointments, learning the system, managing/moving appointments. Confirmation / reminders sent to clients 48 hours prior to appointment **What do you dislike about Zenoti?** I dislike the downtimes / slow times. Would prefer to have a warning ahead of time **What problems is Zenoti solving and how is that benefiting you?** Zenoti has appointment reminders sent out 48 hours prior to appointments which helps the flow of the studio ### 15. Best Support Team **Rating:** 5.0/5.0 stars **Reviewed by:** Lester T. | Chief Operating Officer, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** November 21, 2022 **What do you like best about Zenoti?** The platform is amazing the continuous support is top-notch! Dayna Gust is an amazing business partner. Switching to this platform reduced my workload and eliminated four products used to manage my business. **What do you dislike about Zenoti?** Bittersweet - Multiple4 functions/support = complexity. It is so worth it. your support team and chat specialists help overcome this challenge. Five stars! **What problems is Zenoti solving and how is that benefiting you?** Eliminated the need for multiple platforms to manage my business. ### 16. recommend Zenoti **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** January 30, 2023 **What do you like best about Zenoti?** it's a very robust system. does everything you need for a medical spa practice: inventory, timesheets, texting patients, marketing emails, etc. **What do you dislike about Zenoti?** haven't found many yet, but still new to the system. it does take a long time to set up and customize the software. I'd say give yourself at least 2 months - and that's if you're being VERY efficient with your time. **What problems is Zenoti solving and how is that benefiting you?** scheduling patients, timesheets, texting patients. ### 17. Customer engagement specialist **Rating:** 3.5/5.0 stars **Reviewed by:** Nariman M. | Assistant Manager, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** December 05, 2022 **What do you like best about Zenoti?** It is user friendly, you can see the appointments clearly and i like the color option to be able to differentiate the services per type for better booking experience **What do you dislike about Zenoti?** Sometimes, it is a little bit slow and log out unexpectedely while working **What problems is Zenoti solving and how is that benefiting you?** Booking appointments Follow up to call Reporting Opportunities Appointment log Record log for all bookings ### 18. Administrator **Rating:** 4.5/5.0 stars **Reviewed by:** Nena K. | OWNER, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** January 17, 2023 **What do you like best about Zenoti?** I love the reporting system and that I have one platform for multiple uses. **What do you dislike about Zenoti?** The HTML coding portion. If you don't know HTML coding you have to hire someone. **What problems is Zenoti solving and how is that benefiting you?** N/A ### 19. Good Software, Great Support **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 01, 2022 **What do you like best about Zenoti?** Favorite aspect of the software is the support. Incredibly responsive either by email or chat. I know that when I'm not available my staff still have support for questions. **What do you dislike about Zenoti?** So far, downsides have been largely based on lag. We have had consistent issues with the system lagging out, forcing re-login, or just closing. **What problems is Zenoti solving and how is that benefiting you?** Zenoti has been incredibly helpful resolving issues. For example, for about a month we were unable to move appointment blocks without crashing the appointment book. However, Zenoti took the issue very seriously. As far as I can tell, we no longer encounter that problem. ### 20. Impressed! **Rating:** 4.0/5.0 stars **Reviewed by:** Marci K. | Franchisee, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 23, 2022 **What do you like best about Zenoti?** Love the availability of Zenoti chat to help with issues! Love that I can actually do refunds out of center and that I can book multiple centers from a single sign on!! **What do you dislike about Zenoti?** Frequent network glitches and shut downs **What problems is Zenoti solving and how is that benefiting you?** Multiple center booking. More guests! ### 21. Pan Pacific London **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** November 24, 2022 **What do you like best about Zenoti?** - Easy to use - Everything you need on one system - User friendly **What do you dislike about Zenoti?** - Sometimes system is a bit slow, and have to refresh - Employee scheduling and be improve. - Block out time can be improve **What problems is Zenoti solving and how is that benefiting you?** Booking efficiency and smooth operation of the facilities and spa. ### 22. The Botox Bar **Rating:** 5.0/5.0 stars **Reviewed by:** Dalia R. | Manager, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 12, 2022 **What do you like best about Zenoti?** Scheduling, reports, 2-way texting is the best, and all the notification patients receive along with the apps. **What do you dislike about Zenoti?** The training videos and the system set up, although now I understand it, at the beginning it was intense **What problems is Zenoti solving and how is that benefiting you?** Our inventory tracking is alot better, and we keep a better track of commissions and sales, along with employee check in and check out times ### 23. Great Software **Rating:** 4.5/5.0 stars **Reviewed by:** Jacinda C. | Operations Director, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** October 07, 2022 **What do you like best about Zenoti?** EMR, retail, POS, and documentation all in one **What do you dislike about Zenoti?** Special niche things - not being able to remove a provider's certain services off website (making them direct book only) **What problems is Zenoti solving and how is that benefiting you?** EMR, retail, POS, and documentation ### 24. Customer Service By Catherine Rhuphus **Rating:** 5.0/5.0 stars **Reviewed by:** Moe R. | Managing partner, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** November 17, 2022 **What do you like best about Zenoti?** First of all she replied to my request quickly, she very knowledgeable, patient, follows up and gets the job done. She has been a pleasure to work with. **What do you dislike about Zenoti?** Nothing so far Im still learning about all zenoti has to offer **What problems is Zenoti solving and how is that benefiting you?** Package offer buy 5 get one free on specific services ### 25. Zenoti Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** December 04, 2022 **What do you like best about Zenoti?** View schedule quickly. Switch between multiple work locations. **What do you dislike about Zenoti?** Do not like being bumped out during work hours and having to sign in with my password. Zenoti knows when you are clocked in to work. **What problems is Zenoti solving and how is that benefiting you?** Maintain client notes is a great benefit. ### 26. Everything is pretty straight forward and everything is only a right click away. Very easy . **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Cosmetics | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** November 22, 2022 **What do you like best about Zenoti?** It isn't a complicated system. Everything is mostly a right click away. Took my about two days to be able to use it without supervision. So I would give it an 8/10 **What do you dislike about Zenoti?** I personally don't like the fact that it makes people have to put a credit card on file before they can book appointments but its fair at the same time to prevent no shows. **What problems is Zenoti solving and how is that benefiting you?** I'm not very sure about what they might be changing but its not too difficult to navigate ### 27. Turnkey solution **Rating:** 5.0/5.0 stars **Reviewed by:** Irfan R. | President, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** October 05, 2022 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Zenoti?** It does everything!!! Booking, marketing, inventory, CRM. **What do you dislike about Zenoti?** Nothing to dislike. It's a robust system **What problems is Zenoti solving and how is that benefiting you?** Automated booking, RE marketing to drive rebooks, analytics. ### 28. Zenoti is very good at showing payroll,tips,performance, and helping be on time for appointments. **Rating:** 4.0/5.0 stars **Reviewed by:** stephanie G. | Registered Massage Therapist, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** November 10, 2022 **What do you like best about Zenoti?** That I can log in on my laptop,work tablet, and my phone. **What do you dislike about Zenoti?** The performance aspect of the app. With what I do it doesn't really match up with anything. **What problems is Zenoti solving and how is that benefiting you?** Zenoti is not solving any problems that I know about. ### 29. Daily Use **Rating:** 5.0/5.0 stars **Reviewed by:** JoJo R. | Center Manager, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 24, 2022 **What do you like best about Zenoti?** streamlines check in/out processes and scheduling **What do you dislike about Zenoti?** steep learning curve, not very mobile/tablet friendly **What problems is Zenoti solving and how is that benefiting you?** zenoti is working on the mobile site accesibility ### 30. Zenoti has been great to work with! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Business Supplies and Equipment | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 20, 2022 **What do you like best about Zenoti?** Zenoti has been very pleasant to work with as we have grown and expanded. They have listened to our challenges and worked with us at every step. **What do you dislike about Zenoti?** Price is possibly a little high but hard to tell when comparing apples to apples. **What problems is Zenoti solving and how is that benefiting you?** Customer communications via SMS. We are now able to offer that to our customers ### 31. Zenoti Experience Till Date :-) **Rating:** 4.0/5.0 stars **Reviewed by:** Stephen M. | Business Head, Mid-Market (51-1000 emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 23, 2022 **What do you like best about Zenoti?** Their system process. Complete system based. They explain the process & procedure clearly with the time deadline. We need to have patience for the problem to get fixed or resolved. **What do you dislike about Zenoti?** Online Support is little slow. Have to explain everything to every individual trying to support the issues, if any; which is very irritating. We get the results though. **What problems is Zenoti solving and how is that benefiting you?** Looking for A-Z solution. From billing, staff, service tracking, reports. ### 32. Zenoti in my Med Spa **Rating:** 5.0/5.0 stars **Reviewed by:** ashley b. | owner, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** November 08, 2022 **What do you like best about Zenoti?** The platform serves all purposes from scheduling to charting to marketing. **What do you dislike about Zenoti?** The help desk is on different hours than me **What problems is Zenoti solving and how is that benefiting you?** Integrating into medical spa industry ### 33. Ahead of time! **Rating:** 4.5/5.0 stars **Reviewed by:** Mukul P. | Director, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 17, 2022 **What do you like best about Zenoti?** It’s more advance with lot of feature. CMA & Analytics are good options. **What do you dislike about Zenoti?** Sometime gets lag. Few features are missing! Reports can me more simpler in view **What problems is Zenoti solving and how is that benefiting you?** Non ### 34. I used Zenoti while working as a Guest Service Associate at EWC. **Rating:** 3.5/5.0 stars **Reviewed by:** Natalie C. | Assistant Manager and Marketing Specialist, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** November 11, 2022 **What do you like best about Zenoti?** Easy to navigate where different forms and such were and easy to learn **What do you dislike about Zenoti?** System would occasionally double book clients. **What problems is Zenoti solving and how is that benefiting you?** I never had issues ### 35. It was a rough when starting but after initial start our rep Colter has been amazing to work with. **Rating:** 4.5/5.0 stars **Reviewed by:** Cami L. | Operations Manager, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 11, 2022 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Zenoti?** Zenoti will combine a lot of our current processes and ease our daily workload. **What do you dislike about Zenoti?** I don't know if I dislike anything yet, I'll have to play around with it more. **What problems is Zenoti solving and how is that benefiting you?** Zenoti is combine our processes into one system, which eases our workloads and shortens our work times for employees. It is also giving us the ability to add memberships to our clients. ### 36. Highly Recommend Zenoti for your business. **Rating:** 5.0/5.0 stars **Reviewed by:** Molly W. | General Manager, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** September 23, 2022 **What do you like best about Zenoti?** Ease of scheduling and confirming appointments. **What do you dislike about Zenoti?** Sometimes taking payments seems a little to complex. **What problems is Zenoti solving and how is that benefiting you?** Being able to text guests now is so convenient. ### 37. Many small glitches **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** December 28, 2021 **What do you like best about Zenoti?** Very easy to search patients, set up appointments and very easy to process payments and apply discounts. (When the discounts are entered in the system properly) **What do you dislike about Zenoti?** Charting is extremely difficult. Information does not save all the time, previous provider information will pre-populate in a new treatment document which we are unable to edit if there is a new provider treating that patient. This makes it extremely frustrating. It is also very difficult to pull up customized reports. For some reason, when a patient has gift cards in their account and they are used it does not clear them in the same transaction, so it will look as if that patient has more than what they actually have. **Recommendations to others considering Zenoti:** If you are planning on using Zenoti, keep back ups of consents, and photos and treatment notes prior to saving to avoid loss of patient treatment and information! **What problems is Zenoti solving and how is that benefiting you?** It has made communication much easier with patients when booking appointments via text messages and their online booking platform seems to be pretty smooth for the most part. ### 38. Zenoti has been great **Rating:** 5.0/5.0 stars **Reviewed by:** Olivia N. | Front end Manager, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** August 10, 2022 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Zenoti?** Colter on our implementation team has been helpful **What do you dislike about Zenoti?** The pre-implementation and sales process **What problems is Zenoti solving and how is that benefiting you?** It got rid of many different systems we used and has allowed our process to go smoothly. This makes our team more productive. ### 39. marketing **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** October 06, 2022 **What do you like best about Zenoti?** easy to send emails to customer easy to make a settlement easy to review reports **What do you dislike about Zenoti?** customers support is slow no phone call make when emergency **What problems is Zenoti solving and how is that benefiting you?** Zenoti helps a lot of things for us ### 40. Complete waste of time and I feel scammed **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Events Services | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** November 14, 2021 **What do you like best about Zenoti?** I liked the potential of the software. The multiple locations to manage are key for me and that was appealing. **What do you dislike about Zenoti?** Terrible implementation team. I had numerous poor interactions with the project manager. Her communication was ineffective, timely, and a waste of my time. She focused on areas not at all important to my goals and held up my project many times. I was blamed for thus. I expressed my concerns and was told it would be addressed. Instead I was put on more zoom calls with her and the project inevitably failed. We never launched. I was told instead of addressing my concerns, the project would be permanently haulted. I was also told I would receive a FULL REFUND in 7 business days. I did not. It's been 2 months. I've emailed every department including the sales woman that sold me on this platform and directly to the person that said I would be refunded. I never receive responses at all. They took my money and supplied NOTHING. They have received millions in venture capital but rob small businesses and have retired hairstylists managing their projects. BEWARE. **Recommendations to others considering Zenoti:** Do not use them **What problems is Zenoti solving and how is that benefiting you?** None. They never delivered the product to me and kept my money. ### 41. Use at CorePower yoga **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through Google One Tap using a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** October 20, 2021 **What do you like best about Zenoti?** I like that is has basic capabilities and does what it needs to **What do you dislike about Zenoti?** Not user friendly at all and hard to use - even with the training they provided. I used to use MindBody and have used MarianaTek, both which are much easier to use. **What problems is Zenoti solving and how is that benefiting you?** POS, charging clients for late cancels, and putting notes about clients ### 42. Easy to use, always at your fingertips **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** September 03, 2019 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Zenoti?** The ability to have the app on my phone, the ease of use and the fact that all locations can be merged into one app. **What do you dislike about Zenoti?** The checkout process and pulling data for reports and statistics. **What problems is Zenoti solving and how is that benefiting you?** Booking errors and working more effectively to solve problems quickly as zenoti stores all information needed in one place ### 43. Product is an A, great right out of the box; but their Support is A++. **Rating:** 4.5/5.0 stars **Reviewed by:** Chris K. | COO, Staffing and Recruiting, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** April 19, 2018 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Zenoti?** Honestly, coming from 2 other software solutions in other salons, Zenoti has all the things you would expect and some great features you maybe didn't know you needed. But better than anything else, from the salon management side of things, is their insane level of support! Regardless of which SaaS one chooses, there will always be hiccups or struggles or confusion, but the folks at ZENOTI have been so great at walking us thru and solving any issue we have had - in minutes or hours, not days or weeks like the other guys. **What do you dislike about Zenoti?** The only real downside is, seemingly, that the software was originally developed for overseas use and proof on concept and flow are set up in a way that is not 100% intuitive for a U.S. based salon. HOWEVER, once you understand some of the terms and "lingo" it makes sense - and they're so easy to work with and helpful, that this learning curve is overcome very quickly. **Recommendations to others considering Zenoti:** Small learning curve, but once you "get it" it is great and their support team is first class. **What problems is Zenoti solving and how is that benefiting you?** We wanted an easy and efficient total-salon solution - everything from inventory and sales to services and scheduling. ZENOTI has been easy for our team to learn and has consistently worked to make upgrades to the product so it is always getting better! ### 44. Zenoti Has Potential But... **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** September 10, 2019 **What do you like best about Zenoti?** I like that Zenoti is supposed to be a one-stop office system. Scheduling, invoicing, charting, phone/email/text options, online booking, etc. **What do you dislike about Zenoti?** Although Zenoti has great potential, it has been far from the system we were promised. There have been multiple technical issues with scheduling, invoicing, and codes not working. Customer service is based in India, so sometimes response time is delayed or never responded too. **Recommendations to others considering Zenoti:** Be ready to make system changes and custom requests. **What problems is Zenoti solving and how is that benefiting you?** A constant problem is campaign codes used for promos/discounts when invoicing do not work or calculate totals incorrectly. ### 45. A lot of changes! **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** June 19, 2019 **What do you like best about Zenoti?** Zenoti has a lot features that are able to be customized for your individual needs. While I was working the program, they added a lot of features. **What do you dislike about Zenoti?** Depending on what you are scheduling, their can be a lot of steps involved and it can be a process. Also, trying to create a procedure manual with all of the changes makes it hard to keep up! **What problems is Zenoti solving and how is that benefiting you?** Great customer service and Zenoti worked well with us to customize a design that worked for us. ### 46. We used to use a scheduling service called INET and Zenoti has simplified our day to day. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** December 26, 2018 **What do you like best about Zenoti?** The simplicity of learning/teaching the software. Scheduling appointments as well as tracking data has never been easier **What do you dislike about Zenoti?** No major complaints other than it glitching here and there and having weird issues with a easy but not obvious fix. **Recommendations to others considering Zenoti:** I would defiantly recommend, especially to med spas & salons! **What problems is Zenoti solving and how is that benefiting you?** It has made tracking appointments and information a lot more accessible than our previous system. ### 47. Not likely to recommend **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** December 08, 2018 **What do you like best about Zenoti?** Honestly nothing. I’ve used other software that was older and had better functionality **What do you dislike about Zenoti?** The software can be more user friendly and the support staff can be more accommodating **What problems is Zenoti solving and how is that benefiting you?** I feel as if Zenoti is a good program but could be faster and more user friendly and quicker with operational functions ### 48. Zenoti User experience **Rating:** 3.5/5.0 stars **Reviewed by:** Justine C. | Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** September 12, 2018 **What do you like best about Zenoti?** The customer service experience is always pleasant, and fast. Fast response time so we don't have to keep our customers waiting long **What do you dislike about Zenoti?** Too many steps to check out products and close payments, having to select a printer every time you're printing a receipt, it should just print automatically when you select cc complete or close. Have to exit these screens twice, makes the process a lot slower, the customer always notices this. **What problems is Zenoti solving and how is that benefiting you?** Able to track progress easily ### 49. Love it. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** December 14, 2017 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Zenoti?** I like the zenoti support in the bottom right corner the best. Makes things very easy! **What do you dislike about Zenoti?** I dislike how you have to go all the way into someone file to see how many prepaids and/or elevations they have on file. **Recommendations to others considering Zenoti:** Makes things run smoothly in a busy environment with booking and checking out guest! **What problems is Zenoti solving and how is that benefiting you?** We haven't solved any problems other than not having to call every guest for confirmations because we have text confirmations for most guest!! ### 50. Professional expierence **Rating:** 4.0/5.0 stars **Reviewed by:** Leanne G. | Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal gift card as thank you for completing this review. **Source: G2 invite:** Invitation from G2. This reviewer was offered a nominal gift card as thank you for completing this review. **Reviewed Date:** September 02, 2018 **What do you like best about Zenoti?** always someone available to help when you have an issue **What do you dislike about Zenoti?** that they can never really provide a lot of solutions and we are mainly instructed to contact corp **What problems is Zenoti solving and how is that benefiting you?** managing reports. how easy zenoti makes it to look up specific information ## Zenoti Discussions - [Is Zenoti cloud-based?](https://www.g2.com/discussions/is-zenoti-cloud-based) - 1 comment - [View Zenoti pricing details and edition comparison](https://www.g2.com/products/zenoti/reviews?page=6§ion=pricing&secure%5Bexpires_at%5D=2026-09-01+10%3A55%3A29+-0500&secure%5Bsession_id%5D=ea34e285-e2b2-49cd-a47f-f37442d31368&secure%5Btoken%5D=247ee85d06e55b4e62cd56db5d7a6b8b399b18a032fca7b6fd2b1b3744f27465&format=llm_user) ## Zenoti Features **Business Administration - Spa Management** - Inventory Management - Billing & Sales - Employee Management - Commission Management - Booth Rental Management - Reputation Management - Marketing Management - Reviews Management - Discount Management - Calendar Management - Client Management - Payroll Management - Gift Card Management - Wait List Management - Promotions Management - Availability Management - Appointment Management - Booking Management - Credit Card Management - Email Management - Practice Management - Staff Management **Business Management** - Inventory Management - Merchant Services - Appointment Scheduling - Employee Management - Event Scheduling - Automated Scheduling - Client Management - Forms Management **Marketing - Spa Management** - Membership - Social Review - Automated Campaigns **Marketing** - Client Communications - Loyalty Management - CRM **Guest Experience - Spa Management** - Scheduling - Surveys - Customer Trends - Task Scheduling - Automated Scheduling **Practice Management** - Patient Records - Photo Management - Patient Portal - Faculty/Staff Management - Appointment Management - Discount Management - Promotions Management - Gift Card Management - Calendar Management - Medical Billing - Records Management - Reputation Management - Practice Management - Lab Order Management - Revenue Management - Compliance Management - Insurance Management - Document Management - Marketing Management - Workflow Management - Registration Management - Claims Management - Communication Management **Additional Functionality** - Online Booking - Point of Sale (POS) - Customizable Forms - Email Reminders - Email Marketing - Third-Party Integrations - SMS Messaging - For Barbershops - Social Media Integration - Customizable Reports - Loyalty Program - Mobile Alerts - Calendar Sync - Credit Card Processing - Customer History - Generative AI - Performance Metrics - Alerts/Notifications - Customizable Templates - Confirmations/Reminders - Referral Tracking - Real-Time Reporting - Customizable Branding - Website Integration - Activity Dashboard - API - AI Copilot - Customer Database - Electronic Payments - SMS Marketing - Inventory Tracking - Client Profiles - Multi-Location - Reporting & Statistics - Client Portal - Data Import/Export - SOAP notes - In-Person Payments - Reporting/Analytics - Contact Database - Reminders - Debit/Credit Card Processing - Multiple User Accounts - Availability Indicator - Payment Processing - Transaction History - SMS Reminders - Recurring Appointments - Billing & Invoicing - Customer Mobile App - Waitlist Status Tracking - Electronic Forms - For Salons and Spas - Mobile Access - Online Store - Drag & Drop - Client Database - Barcode/Ticket Scanning - Payroll & Commissions **Platform Tools** - Reporting and Analytics - Healthtech Integrations - Mobile App - Social Media Integration - Website Integration - Third-Party Integrations - Customer Mobile App **Additional Functionality** - Marketing Automation - HIPAA Compliant - Customer Database - Activity Dashboard - Payment Processing - Before & After Pictures - Billing & Invoicing - AI Copilot - Reminders - Customizable Templates - Electronic Payments - Customizable Reports - Reporting & Statistics - Alerts/Notifications - Loyalty Program - SMS Messaging - Online Booking - Sales Reports - Treatment Packages - Customizable Forms - API - Generative AI - Email Marketing - Customizable Branding - Transaction History - For Medical Spas - Multi-Location - For Plastic Surgery Practices - Patient Engagement - Telemedicine - Electronic Faxes - Point of Sale (POS) - Customer Surveys - Charting - Medical Coding - Consent Forms - Live Chat - kiosk - Plastic Surgery Simulator - E-Prescribing - SMS Reminders - Referral Tracking - Mobile Alerts - Automated Quoting - EMR/EHR - Digital Signature ## Top Zenoti Alternatives - [Vagaro](https://www.g2.com/products/vagaro/reviews) - 4.6/5.0 (390 reviews) - [Mindbody](https://www.g2.com/products/mindbody/reviews) - 3.7/5.0 (524 reviews) - [Mangomint](https://www.g2.com/products/mangomint/reviews) - 4.9/5.0 (111 reviews)