--- title: Zenoti Reviews meta_title: 'Zenoti Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 295 reviews by the users' company size, role or industry to find out how Zenoti works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 295 scale: '5' date_modified: '2026-07-14' parent_category: name: Vertical Industry url: https://www.g2.com/categories/vertical-industry --- # Zenoti Reviews **Vendor:** Zenoti **Category:** [Spa and Salon Management Software](https://www.g2.com/categories/spa-and-salon-management) **Average Rating:** 4.5/5.0 **Total Reviews:** 295 ## About Zenoti The #1 cloud software for salons, spas, medspas, and fitness centers. More than 22,000 businesses in 50 countries trust Zenoti. Our all-in-one, award-winning platform helps you elevate guest experiences, streamline operations across multiple locations, and drive results like increased customer loyalty and revenue growth. With a built-in calendar and intuitive drag-and-drop interface, Zenoti allows users to arrange online bookings, organize rebookings, and manage employee schedules quickly and easily. Zenoti’s comprehensive scheduling technology enables users to manage calendars for classes, rooms, and locker facilities as well. Since Zenoti is available as a native mobile application for iOS and Android, users can book appointments and manage schedules on the move. In addition to booking appointments online, end users can make payments and receive invoices electronically. Through automation of billing processes, Zenoti enhances the experience by providing a fast, flexible, and secure payment system. Contactless options like self-check-in and auto-pay increase convenience. Other features include smart marketing, digital form generation, electronic prescription capture, inventory management, and custom reporting. With the platform’s automated marketing capabilities, users can send personalized service reminders, birthday greetings, and cross-sell offers to promote services and strengthen customer relationships. Meanwhile, custom reports help improve management operations by enabling users to gain business insights from performance data. ## Zenoti Pros & Cons **What users like:** - Users appreciate the **exceptional customer support** at Zenoti, highlighting the effective onboarding and training experiences. (42 reviews) - Users praise Zenoti for its **robust features** and exceptional onboarding support, facilitating seamless integration and success. (30 reviews) - Users find Zenoti to be **super user-friendly** , appreciating its web-based software and helpful support during onboarding. (26 reviews) - Users highlight the **helpful support** from the Zenoti team, making the transition and implementation seamless and efficient. (22 reviews) - Users value the **extensive reporting features** of Zenoti, appreciating its comprehensive options and user-friendly interface. (14 reviews) - Customization (13 reviews) - Setup Ease (10 reviews) - Business Growth (9 reviews) - Integrations (9 reviews) - Scheduling (9 reviews) **What users dislike:** - Users find Zenoti's **complexity** challenging, requiring significant time for training and support to navigate its features. (12 reviews) - Users find Zenoti's **complex setup** overwhelming and time-consuming, making initial training and configuration challenging. (12 reviews) - Users find Zenoti's **poor usability** frustrating, as simple tasks involve too many steps and confusing menu options. (9 reviews) - Users are frustrated by Zenoti's **limited features** , often lacking access to promised functionalities and experiencing confusing changes. (7 reviews) - Users find Zenoti's **time inefficiency** frustrating, as training and setup require significant effort and dedication. (6 reviews) - Users often face **app limitations** with Zenoti, including restricted automation features and inadequate monthly views. (5 reviews) - Inefficient Reporting (5 reviews) - Users find **various limitations** with Zenoti, including monthly view issues and the need for extra costs for automation. (5 reviews) - Overwhelming Complexity (5 reviews) - Users express frustration with Zenoti's **poor customer support** , highlighting long response times and unresolved issues impacting their operations. (5 reviews) ## Zenoti Reviews ### 1. Excellent software that keeps improving and making my business easier to operate **Rating:** 5.0/5.0 stars **Reviewed by:** Mark M. | CEO, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2022 **What do you like best about Zenoti?** Zenoti has great marketing services built in and the customer service is incredible. I switched from Booker a few years ago and had a few other CRMs prior to that. Zenoti has better marketing, better customer support and is much easier to manage than previous software that we've used. **What do you dislike about Zenoti?** One feature that I am dying for is a deep link to custom gift cards. They've been doing great with deep links so I'm sure that this has to be on the horizon. This is especially helpful during the holidays. **What problems is Zenoti solving and how is that benefiting you?** Zenoti incorporates my email marketing, lead gen and CRM. I love the smart marketing feature that reaches out to customers based on previous services and also tried to fill slow days with pre set discounts. ### 2. Best business decision when expanding a small business **Rating:** 5.0/5.0 stars **Reviewed by:** Hien G. | Owner/Esthetician, Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2025 **What do you like best about Zenoti?** Zenoti has been incredible with how clear their message was, how supportive they are- at all times and how precise their training is for myself and my staff. **What do you dislike about Zenoti?** There’s nothing I dislike yet. So fair, everything has been great. **What problems is Zenoti solving and how is that benefiting you?** Online booking, and being cloud based. ### 3. Zenoti is Amazing **Rating:** 5.0/5.0 stars **Reviewed by:** Kelsey D. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2025 **What do you like best about Zenoti?** A all in one platform, from booking to payroll to marketing makes it easier to run a business. **What do you dislike about Zenoti?** Limitations on being able to make it super customized for my type of business. **What problems is Zenoti solving and how is that benefiting you?** All of them ### 4. Zenoti Onboarding Process **Rating:** 5.0/5.0 stars **Reviewed by:** Katie T. | Owner, Nurse Practitioner, Business Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2025 **What do you like best about Zenoti?** I'm still very new to Zenoti, but Puru has helped me every step of the way. Migration can be difficult, but he was very patient with me and answered all my questions so I felt comfortable using the system. **What do you dislike about Zenoti?** I don't have any dislikes yet. It seems to be a great platform for my needs! **What problems is Zenoti solving and how is that benefiting you?** We switched from another bigger name platform because some of the key functionality was missing that Zenoti offers. ### 5. Zenoti Senior Customer Success Manager **Rating:** 4.0/5.0 stars **Reviewed by:** Leah W. | Practice Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 29, 2024 **What do you like best about Zenoti?** The amount of data we are able to pull for each section of our business. A high level of customization. Our customer success manager has been extremely helpful. Rarely do we have issues with the system not working properly. **What do you dislike about Zenoti?** Sometimes the amount of data we are able to pull can complicate things. Ex: If we are looking for how much money we have brought in a month, there could be 5 different reports that all show different numbers and it is difficult to understand why they are so different. **What problems is Zenoti solving and how is that benefiting you?** All systems in one. No need for multiple software systems. Online booking for our clients. Reporting. ### 6. 5 Start POS - Zenoti **Rating:** 5.0/5.0 stars **Reviewed by:** Robert G. | CEO, Mid-Market (51-1000 emp.) **Reviewed Date:** March 11, 2025 **What do you like best about Zenoti?** It is comprehensive and easy to use. There are many report options **What do you dislike about Zenoti?** It can get overwhelming because there is so much information but they have a great customer support team like Apratim who helps us out. **What problems is Zenoti solving and how is that benefiting you?** Zenoti has a lot of useful reports to help manage the company resources. ### 7. Amazing Support **Rating:** 5.0/5.0 stars **Reviewed by:** Halle H. | Director of Spa, Small-Business (50 or fewer emp.) **Reviewed Date:** March 07, 2025 **What do you like best about Zenoti?** Zenoti truly is the best software platform. From Training to Marketing, it has everything you need. Sanal & Jesse were a great support. Our meetings set us up for great success! **What do you dislike about Zenoti?** No dislikes for me. I love the platform. **What problems is Zenoti solving and how is that benefiting you?** everything needed in spa industry. ### 8. Game Changer For Med Spas **Rating:** 5.0/5.0 stars **Reviewed by:** Ashton S. | Practice Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 15, 2025 **What do you like best about Zenoti?** The integrations with other systems and the robust reporting make operations much easier and more efficient. The Product seems to be very user friendly so far. The support that we received during implementation was fantastic. The team was reachable and solved any issues quickly! **What do you dislike about Zenoti?** Zenoti is missing an element that we consider crucial to our industry. The ability to store medical history and medications in a patients profile in a way that allows these details to be auto-populated into the treatment forms. This is absolutely necessary for our providers when they are charting treatments. **What problems is Zenoti solving and how is that benefiting you?** Integration with other systems that create a seamless workflow for our staff. ### 9. Thank you, Rajesh and the Zenoti team, for your excellent work and unwavering support. **Rating:** 4.5/5.0 stars **Reviewed by:** Tabitha C. | VP of Implementation and Clinical Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** August 02, 2024 **What do you like best about Zenoti?** We recently had the pleasure of working with Zenoti to build and implement their software across our healthcare system. Throughout the entire process, Rajesh and his team demonstrated exceptional responsiveness and professionalism. From the initial buildout to the implementation and rollout across our many clinics, the Zenoti team was consistently supportive and attentive to our needs. They provided timely solutions, were always willing to entertain our requests for enhancements, and ensured that the transition was smooth and efficient. Their dedication to customer service and their expertise in the field have greatly contributed to the success of our project. We are very pleased with the outcome and highly recommend Zenoti to other organizations looking for a reliable and responsive partner. Thank you, Rajesh and the Zenoti team, for your excellent work and unwavering support. **What do you dislike about Zenoti?** Timeliness of integrations or enhancements - this is typical of all EMR's. **What problems is Zenoti solving and how is that benefiting you?** Integration with EPerscribe, integration with GFE provider (Qualiphy) ### 10. Great software, very helpful team! **Rating:** 5.0/5.0 stars **Reviewed by:** charlie h. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 29, 2025 **What do you like best about Zenoti?** My support person Ijaz has been instrumental in getting our business off the ground! without his support our system would not be nearly as seamless. **What do you dislike about Zenoti?** Managerial software can be difficult to navigate. **What problems is Zenoti solving and how is that benefiting you?** EMR Problems. ### 11. Second Review and just as frustrated at this OUTDATED software ! **Rating:** 0.0/5.0 stars **Reviewed by:** Ski K. | Director, Mid-Market (51-1000 emp.) **Reviewed Date:** December 02, 2024 **What do you like best about Zenoti?** Nothing - support is awful. Glitchy all the time. **What do you dislike about Zenoti?** Just about everything. The software does NOT do any AUTO SAVING which is common and expected these days. On top of that - for example - you are building an email which is complex as hell - when you accidently hit a "menu button" like "reports" and it will take you there with NO PROMPT LIKE "ARE YOU SURE YOU WILL LOSE ALL UNSAVED DATA" --- SOOO CRAPPY say no to this software **What problems is Zenoti solving and how is that benefiting you?** NONE **Official Response from Sravan Kumar:** > Hi Ski, Thank you for taking the time to share your feedback about Zenoti. We regret to hear about your frustrations and challenges you’ve faced while using our software. We understand how critical a seamless and intuitive experience is, especially when it comes to features like auto-saving and usability while creating emails. Your experience does not reflect the high standards we aim to provide, and we regret the inconvenience this has caused you. We understand your Customer Success Manager has been in constant contact with you and the corporate team to schedule recurring calls where they will address your concerns and handle any brand-specific expectations. Your feedback plays a crucial role in helping us improve, and we are committed to improving your experience and finding solutions to the issues you’ve described. We appreciate your candid feedback and look forward to delivering a better experience for you moving forward. Thank you for being a Zenoti customer. ### 12. Zenoti P.O.S System for Tricoci University **Rating:** 5.0/5.0 stars **Reviewed by:** Rachel C. | Campus Director, Enterprise (> 1000 emp.) **Reviewed Date:** September 24, 2024 **What do you like best about Zenoti?** I appreciate the instant help from the chat box, or having many people I can reach out to for assistance. I get immediate responses and very clear insrtution to trouble shoot everything. **What do you dislike about Zenoti?** I have not found any issues yet that have caused me to dislike Zenoti. **What problems is Zenoti solving and how is that benefiting you?** Zenoti has solved many issues that I had with our previous POS system. 1. I can access Zenoti from anywhere to help even when I'm not at the Campus/salon 2.Students can see their appiontments a head of time 3.I can easily control what services and timr durations for each student provider 4.Training new employees is EASY! I can have them watch the trainng demos rather then train them myself! ### 13. Review of Zenoti **Rating:** 5.0/5.0 stars **Reviewed by:** Robert N. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 26, 2024 **What do you like best about Zenoti?** The onboarding process was very organized and easy to follow. The people were great to work with. Ijaz Ahmed was an amazing help - he has a wealth of knowledge about the Zenoti system and knew every answer off the top of his head. This would have been a painful process without his help. He was incredible! Very happy with him - he made it super easy to get migrated from our old system onto Zenoti. **What do you dislike about Zenoti?** It's a very robust (and sometimes complex) system, however Ijaz Ahmed made it easy to understand. He was a huge help. **What problems is Zenoti solving and how is that benefiting you?** Better features and functionality from previous system ### 14. Small Business support with Zenoti **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** June 03, 2025 **What do you like best about Zenoti?** Always available and have regular fortnightly catch ups to discuss business needs. **What do you dislike about Zenoti?** So much functionality it can become confusing. **What problems is Zenoti solving and how is that benefiting you?** Booking efficiency, client communication, marketing. ### 15. Zenoti has everything needed in a POS to efficiently run a practice **Rating:** 5.0/5.0 stars **Reviewed by:** Tami T. | Director of Implementation, Mid-Market (51-1000 emp.) **Reviewed Date:** December 10, 2024 **What do you like best about Zenoti?** Ease of scheduling, finding client information, check out process, and the numerous reports. When I have difficulty, customer support is very helpful. My rep Vic, is always responsive and either helps me himself or connects me with someone else who can help. **What do you dislike about Zenoti?** There's so much Zenoti offers, I often get overwhelmed by it all! **What problems is Zenoti solving and how is that benefiting you?** We are onboarding new clinics to Zenoti. That always comes with some glitches the Zenoti team quickly addresses. ### 16. BEST EXPERIENCE EVER! **Rating:** 5.0/5.0 stars **Reviewed by:** Frenda J. | Founder &CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** March 04, 2025 **What do you like best about Zenoti?** Zenoti has the best onboarding team! Jesse and Swarupa they are absolutely hidden gems to the company, they helped me to migrate the data from blvd to Zenoti so smoothly! Also they did something beyond their scope of their work, very nice! I highly recommend you should sign up with Zenoti if you are in beauty industry! **What do you dislike about Zenoti?** All good! Nothing to complain yet! Love it so much! **What problems is Zenoti solving and how is that benefiting you?** Everything! ### 17. Great Platform (1-month in) **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2025 **What do you like best about Zenoti?** Super user friendly and allows for growth. **What do you dislike about Zenoti?** Extremely hard and time-consuming to do the initial business set-up. I am an owner and singular employee and the sales team did not discuss the amount of time on my end that it would take to build. It was overwhelming multiple times. It was worth it in the end, but the difficulty and time commitment almost made me abort. **What problems is Zenoti solving and how is that benefiting you?** I love that it is an all-in-one platform and will allow me unlimited growth options. ### 18. Great software company for a Med Spa! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** January 07, 2025 **What do you like best about Zenoti?** Zenoti is a well rounded company with several technical advances, allowing our med spa to use this system with ease. Prahbu and Esther made out transition seamless. We are so thankful to have had such an amazing transition team. **What do you dislike about Zenoti?** This system is great! However, I have found that the mobile app is a little more challenging as far as lag time and ease of use. **What problems is Zenoti solving and how is that benefiting you?** Zenoti is allowing us to be a paperless and mobile company. ### 19. Powerful Software with Great Customization **Rating:** 4.0/5.0 stars **Reviewed by:** Megan B. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2024 **What do you like best about Zenoti?** Zenoti can be endlessly customized - hundreds of options to set up the system the way you'd like and that works for your practice. We had a great experience with Esther and Stephanie who were our onboarding team - could not have done it without their patience and support and deep knowledge of the system! **What do you dislike about Zenoti?** The endless customization is also not particularly intuitive - which is why it is so crucial to have the awesome onboarding support. **What problems is Zenoti solving and how is that benefiting you?** Zenoti helped us easily set up online scheduling, which makes appointments instantly available to those wanting to book. It integrated our marketing functions for easy future targeting and campaigns based on guest interest and previous visit history. It has complex and very detailed reports, which give us valuable business intelligence and meet our needs for financial reporting. It was very difficult (impossible) to find any other vendors that came close to having the same breadth and depth of reporting and financial functionality that matched our specific needs. ### 20. Zenoti Implementation **Rating:** 5.0/5.0 stars **Reviewed by:** Ryanne S. | Implementation Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2024 **What do you like best about Zenoti?** The ability to keep each center somewhat unique (services, products, etc.) - while being able to keep all info/reporting centralized in one platform. It is also such a user-friendly platform and the customer support is unmatched! They are quick to respond and always looking for solutions/ways to improve their platform. **What do you dislike about Zenoti?** There are some functionalities that we are unable to use with practices being so different from each other, but we are finding ways to incorporate these. **What problems is Zenoti solving and how is that benefiting you?** Our reporting was very inaccurate as a practices were using different platforms. Zenoti has helped us centralize all of this info for more accurate reports and ease of use. ### 21. Great experience with Zenoti **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2024 **What do you like best about Zenoti?** Zenoti is very robust software and our businses was able to use as a one stop shop for our business needs. Really appreciated the reporting capabilities as well as the built in marketing for emails and texts to our guests. Support team was very responsive and helped to quickly answer questions and provide resolutions. **What do you dislike about Zenoti?** Implementation was a bit intense, but that is to be expected considering the customization Zenoti allows for each business. **What problems is Zenoti solving and how is that benefiting you?** We used Zenoti for all aspects of running the business. Appointment scheduling, marketing, reporting, employee management, product and inventory management were all handled in zenoti. ### 22. Manage appointments and reporting all in one platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Cosmetics | Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2025 **What do you like best about Zenoti?** All-in-one platform: Manage appointments, point-of-sale (POS), inventory, employee scheduling, and reporting from a single system. **What do you dislike about Zenoti?** Interface is complex; new users need training at the start. **What problems is Zenoti solving and how is that benefiting you?** Double bookings, missed appointments, long wait times, and no-shows. ### 23. Incredible software for growing businesses! **Rating:** 5.0/5.0 stars **Reviewed by:** Chelsea T. | Practice Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2024 **What do you like best about Zenoti?** A very powerful software with comprehensive features and is a true all-in-one product. Includes online appointment scheduling, billing, POS, reporting customer management, product sales, marketing, etc. and has a ton of different integrations you can pick from. Overall Zenoti is a great software. We had outstanding support and assistance provided by Esther and Rajat our implementation team throughout the integration process. They were extremely responsive and always available to us. Thus far we have experienced a reliable performance through out our daily usage with very few issues and are looking forward to the new e-prescription option in the near future! **What do you dislike about Zenoti?** Incredibly time-consuming during the initial set up if you want to integrate a large amount of the available features. **What problems is Zenoti solving and how is that benefiting you?** We wanted an all-in-one soultion for appointments, billing, POS, marketing, customer management, and reporting. ### 24. Rajesh is the best! **Rating:** 5.0/5.0 stars **Reviewed by:** Holly Y. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2024 **What do you like best about Zenoti?** I appreciate the detailed reporting and decrease in ability to make human error with this system. I am still new and working through all the kinks, but I can see that this is exactly what we have been looking for. The customer support has been great as well, we were assigned the absolute best, Rajesh Putta and I would highly recomend him! **What do you dislike about Zenoti?** I do wish there was more local support or someone that can come in to train office on how to use the systme before implementation. A lot of that fell on me as the owner and I already have a very busy schedule, so that has been hard. I also suggest that you update your university videos as they are not always accurate. **What problems is Zenoti solving and how is that benefiting you?** Reporting and accurate product consumption. ### 25. Zenoti Review **Rating:** 5.0/5.0 stars **Reviewed by:** Michael K. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 20, 2024 **What do you like best about Zenoti?** Extremely robust program but easy to use **What do you dislike about Zenoti?** nothing. Zenoti onboarding was efficient **What problems is Zenoti solving and how is that benefiting you?** All in one solution from practice managment to digital forms to marketing. ### 26. terrible experience **Rating:** 0.0/5.0 stars **Reviewed by:** Jennifer A. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 28, 2024 **What do you like best about Zenoti?** Nothing. It has been an extremely difficult process, frustrating and disappointing **What do you dislike about Zenoti?** There is not a single feature that works the way described. They create "work arounds" each step of the way, which makes training and implementation a nightmare. It has literally been the worst experience since opening our med spa. Customer service is international and will take days, weeks, and MONTHS to resolve issues. Clunky, unnecessarily difficult, not user or pracitce friendly. **What problems is Zenoti solving and how is that benefiting you?** Zenoti claimed to be able to manage our memberships, loyalty program, and store front. It's been 6 months of trial and error- we look unprofessional and incompetent since switching to zenoti **Official Response from Sravan Kumar:** > Hi Jennifer, Thank you for taking the time to review Zenoti. We regret to hear your implementation and training experience didn't meet our high standards, and that you encountered challenges with our support team. We take pride in providing our customers with exceptional service and we understand how important it is for our customers to get the support they need, when they need it. We are continuously working to improve our response times and the quality of support provided. We understand it’s critical for your med spa to have a reliable and efficient software system in place, especially when it comes to managing memberships, loyalty programs, and storefront operations, and we’re disappointed to hear we fell short of your expectations. We are dedicated to identifying the root causes of these issues and developing effective solutions to address your concerns. Our customer success team has reached out directly to learn more about the issues you described and rectify the situation. We appreciate your candid feedback and look forward to delivering a better experience for you moving forward. ### 27. Worth the switch! **Rating:** 5.0/5.0 stars **Reviewed by:** Leigh S. | Director of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2025 **What do you like best about Zenoti?** Zenoti has features that made a lot of sense for our business and our clients. **What do you dislike about Zenoti?** There's a bit of a learning curve, but that comes with learning any new system. **What problems is Zenoti solving and how is that benefiting you?** Zenoti makes managing our clients and our inventory much easier than other systems. ### 28. Migration success! **Rating:** 5.0/5.0 stars **Reviewed by:** Jake H. | Technical Program Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 04, 2024 **What do you like best about Zenoti?** Great enterprise controls. Wonderful migration and support teams. Great flexibility to accommodate our existing workflows. Perfect platform to help us standardize our practices! **What do you dislike about Zenoti?** Multiple project management softwares in addition to our own was a little cumbersome in the migration process. **What problems is Zenoti solving and how is that benefiting you?** It helps us see the full picture of our platform's performance, manage our users at an enterprise level, and develop consistency in our workflows. These operational improvements are helping us streamline our SOPs, improve ease of access to vital information, and standardize location-to-location. ### 29. Great customer service. Built for your needs! **Rating:** 4.0/5.0 stars **Reviewed by:** Alyssa A. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 14, 2024 **What do you like best about Zenoti?** The implementation team is highly responsive and can assist you with any of your concerns with starting up! Purva and Esther from our implementation team were incredibly helpful in the startup of our Zenoti system. They outlined all our tasks and were able to accommodate any last-minute meeting requests and questions our team had. The system can be intimidating, but Zenoti offers a full University base with courses on different job areas and also offers live Q&A and training sessions every week. The interface also has a live chat and a smart bot to answer quick questions about the system. Although we had several questions for Zenoti, they were able to help with any hiccups along the way promptly. Zenoti is a huge step up from other booking software, with customization in anything from guest forms, to charting, and reports. The system allows you to run marketing within the platform and lets you customize email campaigns and text campaigns for your guests. The system is fairly straightforward to use for booking. The booking platform for guests is easy and stores all the information needed for clients. **What do you dislike about Zenoti?** Note that some of the integration team may be located in other time zones and response times can vary depending. Zenoti is fairly complex in comparison to other booking services, so there is a learning curve for the team to go over. Some integrations may be more complex due to all customizations. The integration process is quite lengthy and time-consuming, so it is essential to have a team ready to dedicate time to the Zenoti integration! **What problems is Zenoti solving and how is that benefiting you?** - Advanced charting capabilities. Allowing our nurses to chart quickly and efficiently without having to scan or hand write any charting or consent forms. - Ease of booking: no need for guests to go on a branded booking website and go through multiple clicks - Communication: all-in-one platform allows for marketing to be done on Zenoti, text message marketing and email marketing - Inventory control: ease of coordination with Shopify, updating in-store inventory as Shopify is updated. ### 30. Zenoti Software **Rating:** 5.0/5.0 stars **Reviewed by:** Maryann C. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 04, 2025 **What do you like best about Zenoti?** All in one capabilities such as scheduling, marketing, multiple offices, inventory, reportscustomer support **What do you dislike about Zenoti?** customer support delay with AI, expensive, software glitches **What problems is Zenoti solving and how is that benefiting you?** setting up the web store ### 31. A+ Team! **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer D. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2024 **What do you like best about Zenoti?** We recently brought on Zenoti for our new venture into the MedSpa business. Immediately we knew we needed a EMR software that was compatible to allow for multiple users and multiple specialties (since we were trying to marry this with our existing plastic surgery practice). Jennifer Wall was initially in charge of the signup process, then for onboarding and the buildout we were assigned to work with Esther and Purva. They utilize a dashboard called Basecamp and assigned our office staff with daily/weekly to do's which helped keep everything in order and on a timeline. We have now been using the software for approximately 2 weeks and were still working out the kinks but can already tell how much more organized this will help us be in the office. Thank you ladies for the support and gentle pushes to get this done! We are so happy to have found a company that is so hands on and truly walks you through the process. Thank you all for your time and continued support! **What do you dislike about Zenoti?** Nothing yet as we are still early in the integration process. **What problems is Zenoti solving and how is that benefiting you?** They are assisting us with the buildout of our personalized app which wil allow for scheduling and purchasing products. ### 32. Great Platform and great support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** March 04, 2025 **What do you like best about Zenoti?** Very Smart platform and amazing support from Sanal and Jesse **What do you dislike about Zenoti?** Reports should me more personalised to your business needs Also adding a messages system with the team , wen they logg in they can see the updates **What problems is Zenoti solving and how is that benefiting you?** the marketing ### 33. Amazing Implementation **Rating:** 5.0/5.0 stars **Reviewed by:** Brittney E. | Assistant Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 07, 2024 **What do you like best about Zenoti?** Amazing support teams help you switch from your current system to theirs. I worked with Kaprisha & Yogesh and had the most amazing experience. They kept me on track and I could not have completed this process without their expertise. **What do you dislike about Zenoti?** Nothing! I do not have any complaints about Zenoti at this time. **What problems is Zenoti solving and how is that benefiting you?** Zenoti allows me to book multiple treatments into the same appointment. It also tracks package redemption and memberships for us which is a huge relief! Our previous EMR system did not do this and it was painful if someone forgot to update a chart note with the correct number of treatments remaining. ### 34. The Best All Encompassing Med Spa Booking & CRM Available! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Alternative Medicine | Small-Business (50 or fewer emp.) **Reviewed Date:** July 10, 2024 **What do you like best about Zenoti?** We decided to switch over to Zenoti from a competing booking system. We kept running into limitations with our old system and had just had enough. We came to Zenoti with a laundry list of feature requests, and Zenoti was able to satisfy all of them. In our opinion, Zenoti is the most complete booking/CRM solution on the market, and it is incredible how many things you can do on the platform. Furthermore, the platform is easy to use, and we are able to confidently run just about every aspect of our business inside the platform. I would recommend Zenoti to anyone who has a service-based business, especially anyone in the Med Spa industry. Last but not certainly not least, it would not have been possible without the help of Jodie and Apoorva. We worked with Jodie so much on the initial implementation, and she was just so knowledgeable as well as a pleasure to work with! Two thumbs up, 10 out of 10, 5 stars!!! **What do you dislike about Zenoti?** The onboarding process is extensive and thorough, which can be quite time-consuming and demanding. At first, it felt overwhelming and seemed like a significant investment of our time and resources. However, once we completed the process, I realized the value in this approach. The in-depth training and comprehensive setup ensured that we became experts in using the platform. So even though it was long it was certainly worth it! **What problems is Zenoti solving and how is that benefiting you?** A all-encompassing booking and CRM solution. ### 35. Zenoti is fantastic **Rating:** 5.0/5.0 stars **Reviewed by:** christy b. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 15, 2024 **What do you like best about Zenoti?** everything you need all in one place. My previous practice had a different website for email blast, texting, gift cards, memberships. Zenoti has everything in one, no more saving logins and having to switch tabs! Support team was amazing, ether and rajat were available and quick to answer my questions! **What do you dislike about Zenoti?** long setup process, and Zenoti university is required to be done before you can proceed to next steps. I felt rushed to cram all the videos in fast and did not retain as much knowledge from the first watch. I will have to rewatch videos as I go. **What problems is Zenoti solving and how is that benefiting you?** marketing, appointment booking ### 36. Zenoti grows as you grow **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2024 **What do you like best about Zenoti?** There are so many features that you really need to be aware of what you need or want. They do a great job with your customer suppport through the CSM to make sure you are getting full use of your capabilities that you purchase. I like that they are responsive to my requests and the software changes often. My old scheduling suite had not changed anything in years. **What do you dislike about Zenoti?** Zenoti is on the high side of pricing but you get what you pay for. It is very capable and will grow with you. Also, I would like a few more protections for business owners as far as not showing your employees all the information about your business. They ZMA and MyZen apps really push the boundaries of what I'm comfortable sharing in a super competitve business field. **What problems is Zenoti solving and how is that benefiting you?** Integrating a lot of separate features we previously had under one platform. ### 37. Highly Recommend **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 26, 2024 **What do you like best about Zenoti?** I recently had the pleasure of working with Jesse, Namita and team, and I can't recommend them highly enough. From start to finish, their expertise and commitment to excellence were evident. They brought a wealth of knowledge, and ensuring that every detail was meticulously addressed. **What do you dislike about Zenoti?** ezConnect and MyZen App could use some work **What problems is Zenoti solving and how is that benefiting you?** Zenoti is quick to solve any and all issues we face. ### 38. Amazing EMR! **Rating:** 5.0/5.0 stars **Reviewed by:** Brooke H. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2024 **What do you like best about Zenoti?** As a new business owner and Otis all in one business management system makes my life much easier so I can focus on my new business with ease and confidence! **What do you dislike about Zenoti?** It was a long onboarding process, but well worth it! **What problems is Zenoti solving and how is that benefiting you?** Streamlining business processes to make profitable hours more productive! ### 39. Finally A Functional Medcal Spa Software **Rating:** 5.0/5.0 stars **Reviewed by:** JL F. | Owner Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2024 **What do you like best about Zenoti?** Ease of use, multiple functionalities from client scheduling, EMR, reporting, marketing, membership management, and booking online. **What do you dislike about Zenoti?** Nothing to dislike at this point. We are looking forward to additional add-on features like e-script, among other additional upgrades being worked on, **What problems is Zenoti solving and how is that benefiting you?** Efficiency and workflow. ### 40. Great platform and wonderful implementation team **Rating:** 5.0/5.0 stars **Reviewed by:** Allen F. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 28, 2024 **What do you like best about Zenoti?** Zenoti stands out as a very feature-rich platform and was the ideal choice for our plastic surgery and medical spa practice. It offers a great blend of modern features seen at spas and traditional EMR functionality. Esther, Cami, Rajat, and Atul were truly exceptional in assisting us with the setup of Zenoti. Their responsiveness and assistance at every stage of the process were invaluable. Additionally, their flexibility in scheduling virtual meetings outside of regular business hours was greatly appreciated. **What do you dislike about Zenoti?** It currently lacks electronic prescription submission capability, but I've been informed that this feature is being developed. Given the extensive range of features, setting up Zenoti requires considerable time and effort. Fortunately, our implementation team guided us through the transition from our previous EMR and scheduling system. **What problems is Zenoti solving and how is that benefiting you?** Electronic medical record system, patient scheduling, and point-of-sale platform. ### 41. Advanced Care & Med Spa X Zenoti **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2024 **What do you like best about Zenoti?** Lots of customizations Clear team communication Meetings with system walkthrough tutorials **What do you dislike about Zenoti?** Extensive onboarding Having to personally create forms instead of sending them over to be created by the team **What problems is Zenoti solving and how is that benefiting you?** Memberships / recurring payments Notifying clients for pre/post care, booking confirmation, appt reminders Booking services online clearly with deposits/ cancellation fees ### 42. Amazing experience with the Zenoti platform! **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda W. | Practice Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2024 **What do you like best about Zenoti?** I love the efficiency the Zenoti platform offers! They also provide unbeatable customer support!! **What do you dislike about Zenoti?** The most difficult thing for me was watching all of the Zenoti University training videos. There were quite a lot of them and it was hard to fit them into my busy days. **What problems is Zenoti solving and how is that benefiting you?** Zenoti is a much more efficient platform that we were using prior. It provides us a huge time savings throughout the day due to ease of use and the incredible features it offers. ### 43. Happy with Zenoti **Rating:** 5.0/5.0 stars **Reviewed by:** Dani L. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2024 **What do you like best about Zenoti?** I love that Zenoti is an all emcompassing system meaning we are able to use POS, charting and booking all in one spot. We also really are excited about the reports that we are able to run to make sure that our business is running at its optimal capacity. Kaprisha and Purva were both extremely helpful when getting setup with this new system. **What do you dislike about Zenoti?** The setup was a bit overwhelming but I believe this would be true with any new system. The more we use it the less overwhelming it has been. **What problems is Zenoti solving and how is that benefiting you?** We are thankful to have one systems for charting and booking as well as point of sale. ### 44. Great Software! **Rating:** 4.0/5.0 stars **Reviewed by:** Kim O. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2024 **What do you like best about Zenoti?** We are still getting familiar with Zenoti but so far all of the functionality far surpasses our previous software. We were able to discontinue multiple software programs by switching to Zenoti, which will make our business much more efficient. The built in marketing functionality will no doubt help us to grow our business. The customer support we have received from Ijaz has been over and above any other company we have worked with. He has been instrumental in helping us get Zenoti set-up and functional. He responds very quickly and address every issue in a very timely manner. We would have been lost without his exceptional support and I hope he is recognized for his incredible service. **What do you dislike about Zenoti?** Zenoti has so many features that the learning curve is quite steep. The University modules don't cover eveything we need so we are learning by trial and error (and with the help of Ijaz). It has been a big change for us to switch to Zenoti but we are learning more each day and I have no doubts that we will be experts by this time next year! The charting functionality could be improved so that a standard aesthetic chart is automatically available rather than having to create a treatment form for every treatment. This is quite cumbersome. **What problems is Zenoti solving and how is that benefiting you?** Zenoti has helped us to reduce our software programs from 5 down to 1. We were using different programs for:marketing, gift cards, payment, EMR, online booking. ### 45. Very informative conversation with Vic **Rating:** 4.5/5.0 stars **Reviewed by:** Sommer R. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 26, 2024 **What do you like best about Zenoti?** Utilizing the reports in Zenoti, it tracks everything **What do you dislike about Zenoti?** Sometimes it's hard to get a quick answer from technical support **What problems is Zenoti solving and how is that benefiting you?** Keeping track of returning patients ### 46. Great experience **Rating:** 5.0/5.0 stars **Reviewed by:** Katherine P. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 04, 2024 **What do you like best about Zenoti?** Great product and support team. We have loved working with Venkatesh! **What do you dislike about Zenoti?** There are a lot of features and it's not always super intuitive. **What problems is Zenoti solving and how is that benefiting you?** Scheduling, marketing ### 47. Excellent service during implementation **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Venture Capital & Private Equity | Small-Business (50 or fewer emp.) **Reviewed Date:** January 09, 2024 **What do you like best about Zenoti?** Zenoti is an excellent software with the best features we have seen across all software options for Medical Aesthetics clinics. It is user friendly and quick to pick up for clinic employees. The integration process is fairly involved, but we had an excellent team that put in extremely high effort to assist us leading up to integration and for the Go Live of the system. They provided us with round the clock support and ensured our system was set up correctly during the first week using Zenoti. Our Zenoti team for implementation was particularly spectacular during the prep / go live process. We worked with Colter and Janae and their ICs which included: Shareef, Shephali, Aravind, and Harish. We have done this implementation across 5 brands and continue working with this team! **What do you dislike about Zenoti?** While the integration process is very smooth, the trickiest part has been after the Go Live period. There is a significant decrease in the amount of support you have while your team(s) are still learning the software. **What problems is Zenoti solving and how is that benefiting you?** It has allowed us to bring multiple clinics from paper to electronic notes through Zenoti. The marketing and reporting capabilities have allowed us to track KPIs and effectively manage the businesses we work with. ### 48. Implementation took some time, but we were in great hands. Any and all questions were answered! **Rating:** 4.5/5.0 stars **Reviewed by:** Prickd M. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 08, 2024 **What do you like best about Zenoti?** The tracking behind everything is amazing. The implemtation took a little while but the cutomer support that we had from our implemantation team was phenomenal. We're still working out the kinks, but have been going strong since our go live date. **What do you dislike about Zenoti?** There was a learning curve with Zenoti. The training was great, but the best way we found to really learn the system was by using it. **What problems is Zenoti solving and how is that benefiting you?** Zenoti is solving our tracking of products, inventory, consumables, all of it. The reports are great, as there is a report for everything. We are still in the implementation process of inventory, but we're so excited to fully use the system to it's max capability. ### 49. Great Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Emily B. | Marketing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** August 28, 2024 **What do you like best about Zenoti?** Seamlessly integrates with our med spa opperation. **What do you dislike about Zenoti?** nothing except can be hard to fix issues wuickly on user end. **What problems is Zenoti solving and how is that benefiting you?** We need to add 2-way text and EZconnect is helping. ### 50. LIFESTYLE MENS CLINIC **Rating:** 5.0/5.0 stars **Reviewed by:** Angela P. | OWNER, Small-Business (50 or fewer emp.) **Reviewed Date:** June 12, 2024 **What do you like best about Zenoti?** INTEGRATON, CHARTING, BOOKING, PAYMENT PROCESSING **What do you dislike about Zenoti?** NOT THAT USER FRIENDLY, I HAVE HAD TO LEARN A LOT ABOUT THE SYSTEM, I WISH IS WAS MORE INTUITIVE SOMETIMES. **What problems is Zenoti solving and how is that benefiting you?** PAYMET PROCESSING,REPORT GENERATION ## Zenoti Discussions - [Is Zenoti cloud-based?](https://www.g2.com/discussions/is-zenoti-cloud-based) - 1 comment - [View Zenoti pricing details and edition comparison](https://www.g2.com/products/zenoti/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-07-14+14%3A47%3A28+-0500&secure%5Bsession_id%5D=c082fddb-80a0-4ac1-bcca-ea974de4ba11&secure%5Btoken%5D=2316d3f93188f56a6640ada06b0007ff426b625f66013dad920facdaec7145a8&format=llm_user) ## Zenoti Integrations - [ADP Workforce Now](https://www.g2.com/products/adp-workforce-now/reviews) - [Dial.ogue](https://www.g2.com/products/dial-ogue/reviews) - [DocsAI (a product of vishwa.ai)](https://www.g2.com/products/docsai-a-product-of-vishwa-ai/reviews) - [Guideline](https://www.g2.com/products/guideline/reviews) - [Klaviyo](https://www.g2.com/products/klaviyo/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Vish](https://www.g2.com/products/vish/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) ## Zenoti Features **Business Administration - Spa Management** - Inventory Management - Billing & Sales - Employee Management **Business Management** - Inventory Management - Merchant Services - Appointment Scheduling - Employee Management **Marketing - Spa Management** - Membership - Social Review - Automated Campaigns **Marketing** - Client Communications - Loyalty Management - CRM **Guest Experience - Spa Management** - Scheduling - Surveys - Customer Trends **Practice Management** - Patient Records - Photo Management - Patient Portal **Platform Tools** - Reporting and Analytics - Healthtech Integrations - Mobile App ## Top Zenoti Alternatives - [Vagaro](https://www.g2.com/products/vagaro/reviews) - 4.6/5.0 (389 reviews) - [Mindbody](https://www.g2.com/products/mindbody/reviews) - 3.7/5.0 (499 reviews) - [Mangomint](https://www.g2.com/products/mangomint/reviews) - 4.9/5.0 (105 reviews)