Zenoti Features
Business Administration - Spa Management (22)
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Inventory Management
Tracks product inventory, purchase orders, and vendor information for audits and restocking.
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Billing & Sales
Provides membership billing features, POS and credit card processing, and the ability to apply discounts or loyalty points.
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Employee Management
Schedules shifts and tracks employee commissions and payroll.
Commission Management
Tracking, calculating, and paying commissions and earnings to employees
Booth Rental Management
Offer to rent a booth to freelance professionals
Reputation Management
Monitor and manage customers' perceptions about a business, product, or service
Marketing Management
Plan, track, and evaluate marketing activities including promotions, customer outreach, and branding
Reviews Management
Track and monitor reviews of products or services
Discount Management
Track products that are for sale at a reduced price or part of coupon promotions
Calendar Management
Track and manage schedules and meetings via an integrated calendar
Client Management
Manage contact details and communication with clients
Payroll Management
Manage employee salary processes, data, taxes, and records administration efficiently
Gift Card Management
Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus
Wait List Management
Record, update and manage waiting lists
Promotions Management
Design, communicate, and distribute incentives to perform a specific action
Availability Management
Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients
Appointment Management
Manage various aspects of appointments including booking, rescheduling, canceling
Booking Management
Create, update, and manage bookings, itineraries, and reservations
Credit Card Management
Financial system that helps create and manage physical/digital credit cards and track transaction activities
Email Management
Manage, store and organize emails within the system or via third-party apps
Practice Management
Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more
Staff Management
Schedule shifts for staff/employees, track hours worked, and manage staff payroll
Marketing - Spa Management (3)
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Membership
Manages monthly memerbships and associated exclusive benefits and discounts that can be redeemed at your facility.
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Social Review
Tracks all social mentions across sites and centrally manages all your company's review site profiles.
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Automated Campaigns
Creates customized text and email messages that send to customers based on selected criteria.
Guest Experience - Spa Management (5)
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Scheduling
Allows customers to book online, via websites, or by app, and manages all reservations.
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Surveys
Sends surveys to customers based on set criteria and collects feedback for review.
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Customer Trends
Analyzes customer purchases and trends across your business to drive future sales strategy.
Task Scheduling
Track and manage the scheduling of tasks
Automated Scheduling
Automatically create schedules based on business needs or employee availability and qualifications
Business Management (8)
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Inventory Management
Tracks medical inventory and sales inventory.
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Merchant Services
Processes debit and credit card payments and supports POS functions.
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Appointment Scheduling
Allows both staff and clients to manage appointments, and provides calendar to track all appointments.
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Employee Management
Assists with employee shift scheduling and payroll or commission management.
Event Scheduling
Plan an event's time and location
Automated Scheduling
Automatically create schedules based on business needs or employee availability and qualifications
Client Management
Manage contact details and communication with clients
Forms Management
Store, manage and track all forms in a centralized location
Marketing (3)
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Client Communications
Supports email and text communications for marketing or feedback purposes.
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Loyalty Management
Manages loyalty programs and tracks client rewards.
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CRM
Provides basic CRM functionality to track client information and support strategic outreach efforts.
Practice Management (23)
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Patient Records
Stores electronic patient records either natively or via integration with EMR or EHR software, and manages all intake forms, SOAP notes, and records.
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Photo Management
Allows photos to be uploaded and stored for clinical comparisons pre- and post-operation.
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Patient Portal
Provides a self-service portal for clients to track all appointment and treatment history, including billing, prescriptions, and after-care notes.
Faculty/Staff Management
Track and manage staff profiles, recruitment, schedules, productivity, career development and performance
Appointment Management
Manage various aspects of appointments including booking, rescheduling, canceling
Discount Management
Track products that are for sale at a reduced price or part of coupon promotions
Promotions Management
Design, communicate, and distribute incentives to perform a specific action
Gift Card Management
Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus
Calendar Management
Track and manage schedules and meetings via an integrated calendar
Medical Billing
Manage billing and payments for a healthcare provider
Records Management
Ability to record, store, update, and retrieve information
Reputation Management
Monitor and manage customers' perceptions about a business, product, or service
Practice Management
Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more
Lab Order Management
Submit and track requests for laboratory tests
Revenue Management
Monitor sales and make necessary adjustment in order to increase demand and revenue
Compliance Management
Track and manage adherence to policies for any service, product, process, or supplier
Insurance Management
Involves selling of insurance solutions, managing policies, handling claims & assessing risk and coverage
Document Management
Store, manage, and track all electronic documents in a centralized location
Marketing Management
Plan, track, and evaluate marketing activities including promotions, customer outreach, and branding
Workflow Management
Create, design and manage workflows for repetitive tasks
Registration Management
Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc.
Claims Management
Process of submitting and following up on claims with insurance companies
Communication Management
Manage and track all internal and external communication conducted via calls, email, text, or chat
Platform Tools (7)
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Reporting and Analytics
Monitors all relevant business KPIs to improve clinical and administrative processes.
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Healthtech Integrations
Integrates with necessary healthcare solutions to support patient engagement, revenue cycle management, and related clinic functions.
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Mobile App
Provides a mobile application to view calendars and patient records via smartphones or tablets.
Social Media Integration
Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.
Website Integration
Seamlessly integrates with 3rd party websites
Third-Party Integrations
Set up connections to third-party platforms to improve business processes
Customer Mobile App
Platform for customers to directly manage their appointments and profile
Additional Functionality (105)
Marketing Automation
Automate workflows and trigger campaigns based on customer actions
HIPAA Compliant
Compliant with HIPAA, which sets standards for sensitive patient data protection
Customer Database
A collection of customer information such as contact details, demographics, previous interactions, etc.
Activity Dashboard
Dashboard to view the status of ongoing processes, identify current incidents and track past activities
Payment Processing
Accept, record, and reconcile financial transactions
Before & After Pictures
Before and after photos of procedure(s)
Billing & Invoicing
Create, manage, and send invoices or bills to customers
AI Copilot
A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
Reminders
Timed notification for any upcoming task, deadline, appointment, or activity
Customizable Templates
Pre-designed layouts that can be customized to match preferences and requirements
Electronic Payments
Electronically collect payments for goods or services
Customizable Reports
Alter the layout and content of reports
Reporting & Statistics
Collection, analysis, and representation of numerical data and generation of reports to understand various patterns
Alerts/Notifications
Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges
Loyalty Program
Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases
SMS Messaging
Send messages via SMS
Online Booking
Book meetings and appointments through a website or digital platform
Sales Reports
Reports specific to sales analysis for trends and strategies
Treatment Packages
Sell multiple treatments together as a set
Customizable Forms
Customize contracts and forms to collect specific information
API
Application programming interface that allows for integration with other systems/databases
Generative AI
Use AI to generate content in the form of text, images, videos, etc.
Email Marketing
Create and send email blasts/campaigns
Customizable Branding
Add customized logos and colors to align with company branding
Transaction History
Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period
For Medical Spas
Designed for medical spas
Multi-Location
Manage and support multiple locations
For Plastic Surgery Practices
For plastic surgery practices
Patient Engagement
Allows medical providers to engage patients in a variety of ways to ensure their health.
Telemedicine
Meet with patients remotely
Electronic Faxes
Create, edit, preview, and send faxes electronically
Point of Sale (POS)
Accept and process customer payments for products or services using hardware and software
Customer Surveys
Tool to send questionnaires to customers to gauge feedback
Charting
Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc.
Medical Coding
Translation of patients' medical files and bills into universal codes required by insurance
Consent Forms
A document containing important information about medical records, procedures, trials, testing, risk and benefits for patients.
Live Chat
Ability to chat online in real time
kiosk
Touch-screen device allowing patients and customers to do self-check-in and pay with credit or debit cards for free
Plastic Surgery Simulator
Previewing simulated plastic surgery results before and after
E-Prescribing
Transmit prescriptions to pharmacies electronically
SMS Reminders
Reminders sent via SMS/text message
Referral Tracking
Log and store the source of contacts/leads
Mobile Alerts
Notifications via mobile devices
Automated Quoting
Generate rule-based quotes for clients automatically
EMR/EHR
Create and securely store digital patient records
Digital Signature
Electronic signing method that validates the authenticity and integrity of a digital document
Online Booking
Book meetings and appointments through a website or digital platform
Point of Sale (POS)
Accept and process customer payments for products or services using hardware and software
Customizable Forms
Customize contracts and forms to collect specific information
Email Reminders
Reminders sent via email
Email Marketing
Create and send email blasts/campaigns
Third-Party Integrations
Set up connections to third-party platforms to improve business processes
SMS Messaging
Send messages via SMS
For Barbershops
Specific use for barbershops
Social Media Integration
Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.
Customizable Reports
Alter the layout and content of reports
Loyalty Program
Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases
Mobile Alerts
Notifications via mobile devices
Calendar Sync
Synchronize with other calendars to view mutual availability and schedules
Credit Card Processing
Accept and process credit card transactions
Customer History
Access previous interactions or concerns to maintain customer relationships
Generative AI
Use AI to generate content in the form of text, images, videos, etc.
Performance Metrics
A set of indicators that tracks the performance of networks, applications, systems, teams, etc.
Alerts/Notifications
Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges
Customizable Templates
Pre-designed layouts that can be customized to match preferences and requirements
Confirmations/Reminders
Automated reminders and confirmations for booked appointments and events via text or email
Referral Tracking
Log and store the source of contacts/leads
Real-Time Reporting
Active reporting of data and metrics
Customizable Branding
Add customized logos and colors to align with company branding
Website Integration
Seamlessly integrates with 3rd party websites
Activity Dashboard
Dashboard to view the status of ongoing processes, identify current incidents and track past activities
API
Application programming interface that allows for integration with other systems/databases
AI Copilot
A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
Customer Database
A collection of customer information such as contact details, demographics, previous interactions, etc.
Electronic Payments
Electronically collect payments for goods or services
SMS Marketing
Send promotional campaigns or transactional messages via text messages
Inventory Tracking
Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items
Client Profiles
Record client information and feedback
Multi-Location
Manage and support multiple locations
Reporting & Statistics
Collection, analysis, and representation of numerical data and generation of reports to understand various patterns
Client Portal
Private online space that lets businesses securely share documents and provide information access to clients
Data Import/Export
Import and export data to and from software applications
SOAP notes
Method of writing out notes in patient's charts (subjective, objective, assessment, and plan)
In-Person Payments
Transactions that typically involve face-to-face interactions between the payer and the payee
Reporting/Analytics
View and track pertinent metrics to find patterns and gain insights from data
Contact Database
Centralized database of stakeholders and their contact information such as names, address, phone number etc.
Reminders
Timed notification for any upcoming task, deadline, appointment, or activity
Debit/Credit Card Processing
Accept and process credit/debit card transactions
Multiple User Accounts
Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service
Availability Indicator
Indication whether a resource is available or protected from allocation
Payment Processing
Accept, record, and reconcile financial transactions
Transaction History
Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period
SMS Reminders
Reminders sent via SMS/text message
Recurring Appointments
Schedule repeating appointments based on a duration of time
Billing & Invoicing
Create, manage, and send invoices or bills to customers
Customer Mobile App
Platform for customers to directly manage their appointments and profile
Waitlist Status Tracking
Track the position in queue in real-time
Electronic Forms
Digital forms that are shared and accessed online
For Salons and Spas
Specific for use in spas and salons
Mobile Access
Access software remotely via mobile devices
Online Store
Website through which businesses can sell goods or services over the internet
Drag & Drop
Assemble applications and processes by dragging over and arranging pre-built components
Client Database
Electronic storage of stakeholder contact information
Barcode/Ticket Scanning
Scan barcodes to ensure accurate pricing and label tracking
Payroll & Commissions
Track and process employee payroll (salaries, wages, etc.) and commissions on sales



