# Xurrent IMR Reviews **Vendor:** Xurrent **Category:** [Incident Management Software](https://www.g2.com/categories/incident-management) **Average Rating:** 4.6/5.0 **Total Reviews:** 158 ## About Xurrent IMR XurrentIMR (formerly Zenduty) is an end-to-end incident management platform for real-time alerts, task delegation, and SLA compliance. Seamlessly integrating with over 150+ popular monitoring and ticketing tools, it stands as a perfect platform for infrastructure and support teams to effectively handle on-call management and enhance their incident response lifecycle. Zenduty manages the entire incident response lifecycle including alert correlations, incident roles, task delegation, communication management, root cause analysis, response automation, and incident post-mortems. Integration features include: - Fully customizable notifications with on-call schedules - Custom escalation policies to ensure incidents are acknowledged and resolved within SLA limits - Incident roles and task templates/playbooks to ensure effective delegation, better preparedness and elimination of chaos - Personal and channel alerts for service-level incidents - Intelligent alert context to accelerate RCA - Custom alert routing rules - Response automation for building self-healing systems - Incident tags for classification of incidents - Advanced team, service and user-level analytics and reporting Tools we integrate with include Sentry, Datadog, Dynatrace, Grafana, Honeybadger, Loggly, NodePing, Pingdom, Prometheus, Rollbar, Runscope, SignalFX, StatusPage, Sumo Logic, Uptime, Zendesk, API, Splunk, Freshdesk, Raygun, Bitbucket, Jenkins, AWS CloudWatch, Github, Bugsnag, Kayako, CopperEgg, Email, StatusCake, Firebase Crashlytics, AppBeat, Healthchecks.io, OpsDash, Monitis, Checkly, Panopta, Site24x7, Hosted Graphite, LogDNA, Librato, Uptrends, Hosted Graphite, UptimeRobot, Papertrail, Fabric Crashlytics, Pingometer, Atatus, Scout, Graylog, Nagios, New Relic, Outgoing Webhook, CircleCI(beta), Logentries, Slack, Logzio, Humio, Lightstep, Sysdig, AppOptics, StatHat, ThousandEyes, Wormly, WaveFront, Zabbix, Icinga2, Jira, Jira Service Desk, ServiceNow, BMC Remedy and Splunk Legacy ## Xurrent IMR Pros & Cons **What users like:** - Users praise how Zenduty enhances **alert management** , making the on-call workflow seamless and accessible across devices. (25 reviews) - Users find the **ease of use** in Xurrent IMR delightful, simplifying integration and improving on-call management. (19 reviews) - Users value the **seamless integration** of Xurrent IMR, appreciating its intuitive setup and multiple webhook support. (16 reviews) - Users value the **excellent customer support** of Xurrent IMR, noting quick responses and helpful documentation. (11 reviews) - Users love the **intuitive user experience** of Xurrent IMR, making it easy for newcomers to get started. (11 reviews) - Users love the **simple and smooth UI** of Xurrent IMR, enhancing ease of navigation for incident management. (10 reviews) - Easy Setup (9 reviews) - Automation (8 reviews) - Slack Integration (8 reviews) - Mobile Apps (6 reviews) **What users dislike:** - Users report **notification issues** like limited sound options and lack of clarity in call alerts, affecting effectiveness. (6 reviews) - Users find **missing features** in Xurrent IMR, notably the lack of advanced analytics and limited functionality in the free service. (5 reviews) - Users face **feature issues** with the web UI, finding it unintuitive and cumbersome during critical incidents. (4 reviews) - Users face **scheduling issues** due to a confusing UI and challenges with implementing time-sensitive schedules across locations. (4 reviews) - Users find the **integration issues** frustrating, as they encounter challenges with third-party tools and specific platforms. (3 reviews) - Users find the **limited features** of Xurrent IMR restrict their ability to analyze performance and manage incidents effectively. (3 reviews) - Search Difficulty (3 reviews) - Distracting Design (2 reviews) - Users find the **learning curve steep** , with a non-intuitive UX/UI that complicates initial usage. (2 reviews) - Users feel the **limited customization** options hinder the potential of the Xurrent IMR, impacting overall user experience. (2 reviews) ## Xurrent IMR Reviews ### 1. Xurrent IMR: Seamless Integration and Responsive Alerts **Rating:** 4.5/5.0 stars **Reviewed by:** Dutta S. | Technical Product Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2026 **What do you like best about Xurrent IMR?** I think Xurrent IMR is great because it offers a free trial and almost 170 integrations, which provide fantastic flexibility. The customer support team is also very helpful and always available for assistance whenever I need it. I value the product's ability to send instant alerts when a new customer support request is assigned to me, which helps me maintain a quick initial response time. The generic integration allows me to integrate with any application, and I like the workflows that help automate regular tasks and reduce manual effort. I also appreciate the alert rules feature, where I can define as many conditions as I want on incoming payloads. The initial setup was very easy, thanks to the super helpful YouTube videos and documents. **What do you dislike about Xurrent IMR?** N/A **What problems is Xurrent IMR solving and how is that benefiting you?** I use Xurrent IMR for customer support, receiving instant alerts on new requests, which helps in maintaining a quick initial response time. It integrates with any application, automates tasks, and lets me define detailed alert rules, reducing manual effort. ### 2. A Streamlined Incident Management - Monitor, Alert, Resolve, All-in-One **Rating:** 5.0/5.0 stars **Reviewed by:** Amrutha K. | Site Reliability Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 21, 2025 **What do you like best about Xurrent IMR?** What I like best about Zenduty is its analytics-driven insights. By analyzing incidents, we can track trends - such as which days, services, or shifts experienced more issues, identify what went wrong, and determine areas that need improvement. This helps us focus on services that require more attention and proactively reduce incident recurrence **What do you dislike about Xurrent IMR?** One area that could be improved is the search functionality - when backtracking incidents, results can sometimes mix multiple incidents, making it slightly harder to quickly pinpoint a specific incident by keyword or ID. Otherwise, the platform is very effective for incident management and analytics. **What problems is Xurrent IMR solving and how is that benefiting you?** Zenduty helps solve the problem of missed or delayed incident management through proper escalation and tracking. By involving our engineering teams in Zenduty, product-related issues are proactively assigned to the right squad, prompting timely action. This ensures incidents are handled efficiently, reducing customer impact and improving overall service reliability. ### 3. Flawless Alerting and Outstanding Support with Zenduty **Rating:** 4.5/5.0 stars **Reviewed by:** Kush S. | Customer Support Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 28, 2025 **What do you like best about Xurrent IMR?** Our use case with Zenduty was to monitor alerts, receive calls, and trigger alarms for system failures. Zenduty performs this very well without any misses. Their accurate alerting mechanism is excellent, and they have a well-configured escalation policy system. Additionally, their customer support team is outstanding. **What do you dislike about Xurrent IMR?** Nothing as such, so far so good. Thanks for delivering such an amazing app **What problems is Xurrent IMR solving and how is that benefiting you?** Zenduty is solving a significant problem by alerting us about system failures through app notifications, email notifications, calls, and SMS alerts ### 4. Navigating the oncall hell **Rating:** 4.0/5.0 stars **Reviewed by:** Satyabrat S. | SDE 2, Enterprise (> 1000 emp.) **Reviewed Date:** September 08, 2025 **What do you like best about Xurrent IMR?** Previously, our on-call management was cumbersome, relying on a patchwork of call and email integrations that were only accessible via a secured VPN. This made our alerting process difficult to manage and significantly hindered accessibility. With Zenduty, the ability to access the platform across multiple devices and the public internet has greatly streamlined our on-call workflow. **What do you dislike about Xurrent IMR?** For future improvements, we would like to see Zenduty leverage machine learning to learn from on-call engineer behavior. This could enable the platform to: - Automatically categorize alerts based on historical patterns. - Auto-acknowledge alerts that are frequently not acted upon immediately, reducing noise. - Propose improvements, such as automatically suggesting a lower severity level for alerts that are consistently acknowledged but do not lead to any further action. **What problems is Xurrent IMR solving and how is that benefiting you?** Zenduty is solving the following problems: Problem: The previous on-call management system relied on managing multiple, separate call and email integrations. Problem: The on-call platform was only accessible via a secured VPN, making it difficult to access remotely or on different devices. These solutions are benefiting us by: Simplifying On-Call Management: By consolidating alerts and integrations into a single platform, it eliminates the complexity of managing a fragmented system. Improving Accessibility: The ability to access Zenduty via the public internet and across multiple platforms (mobile, web) has made life much easier for on-call engineers, allowing them to respond to incidents from anywhere. ### 5. Easy Setup and Integration, Free Version Has Call/SMS Limit **Rating:** 5.0/5.0 stars **Reviewed by:** Pintraj K. | Devops engineering, Small-Business (50 or fewer emp.) **Reviewed Date:** October 27, 2025 **What do you like best about Xurrent IMR?** It was easy to setup and use we can clearly see the incident and we can integrate with multiple third party app ass well **What do you dislike about Xurrent IMR?** as on now there is no dislike but one issue is as i was iusing the free version i was able to use 100 call/sms **What problems is Xurrent IMR solving and how is that benefiting you?** as i have integrated with aws cloudwatch can i see the incident which was occur on our servers whcih is helpfull to figure out the downtime of my applications ### 6. A Game-Changer for Our Team **Rating:** 5.0/5.0 stars **Reviewed by:** Mohamed Shihab A. | Software development engineer, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** August 29, 2025 **What do you like best about Xurrent IMR?** Zenduty has been an absolute game-changer for our team. The platform's overall performance is incredibly smooth, and it has made managing our on-call rotations and incident response so much easier. The user interface is well-designed and intuitive, which makes getting started a breeze. It’s an awesome tool that has significantly improved our workflow and peace of mind. Highly recommended! **What do you dislike about Xurrent IMR?** While the core features are fantastic, I think the platform could benefit from more robust integrations with some of the less common third-party tools we use. **What problems is Xurrent IMR solving and how is that benefiting you?** Zenduty is solving the problem of chaotic and inefficient on-call management and incident response. It has streamlined our entire process, ensuring that the right people are notified at the right time. This has led to faster resolution of issues and a significant reduction in stress for our team, allowing us to focus on our core responsibilities. ### 7. Easy to implement into existing workflows. **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan S. | System Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2025 **What do you like best about Xurrent IMR?** The support was super useful with generally under 5 minute response times. There is lots of documentation to help me implement automatic incidents. The UI is simple and generally easy to navigate around and its something where you can just configure once and then only need to access again when an incident occurs. **What do you dislike about Xurrent IMR?** Schedules are confusing to implement, especially with staff in different countries (had to make a schedule per country). For example setting a 9-5 schedule requires both setting shift length and restricting the layer to specific times of the day. Additionally don't like how some features are restricted to higher tired plans. **What problems is Xurrent IMR solving and how is that benefiting you?** On-call routing and incident response ### 8. An Organization that keeps pushing the boundaries 😊 **Rating:** 4.5/5.0 stars **Reviewed by:** Ankan J. | Enterprise (> 1000 emp.) **Reviewed Date:** April 27, 2024 **What do you like best about Xurrent IMR?** The inclusion of AI backed initiatives have definitely added a ZING to the already stellar services being offered by Zen Duty. So looking forward to all that's coming up! **What do you dislike about Xurrent IMR?** They are doing great at the moment but it would be nice to have regular connects (bi-monthly/quarterly at least) for the User groups to get clear feedback and insights from both sides 😊 **What problems is Xurrent IMR solving and how is that benefiting you?** Our company, [24]7.ai is one of the regular users of Zenduty.. Infact, we renewed our contract for this year, as early as, a few weeks back.. With a company size of over 5k+, it definitely provides a great platform for us to track all the various incidents encountered, in one place for effective tracking, management and resolution so would give a definitive thumbs-up to Zenduty!! All the best! **Official Response from Alka Gupta:** > Thank you for the positive feedback, Ankan! We're glad to hear that Zenduty is helping your company effectively track and manage incidents. We appreciate your suggestion for more frequent updates and will definitely take it into consideration. ### 9. Reliable and Efficient Incident Management **Rating:** 5.0/5.0 stars **Reviewed by:** Jesmi P. | Site Reliability Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 21, 2025 **What do you like best about Xurrent IMR?** The user-friendly ; they seamlessly integrate into our current workflow without adding complication.The escalation mechanisms provide assurance that events are always handled quickly, and the real-time notifications guarantee that no important alarm is missed. **What do you dislike about Xurrent IMR?** When compared to the web version, the UI occasionally feels a little constrained, even if it functions well for receiving alerts. **What problems is Xurrent IMR solving and how is that benefiting you?** If the same issue triggers multiple alerts from different monitoring tools, Zenduty groups them into a single incident instead of spamming you with multiple notifications. Alerts are sent only to the right on-call person or team based on severity, service ownership, or escalation policy, instead of blasting everyone. ### 10. Zenduty Review the Best Alerting System **Rating:** 5.0/5.0 stars **Reviewed by:** Abhay P. | Cloud Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** June 19, 2025 **What do you like best about Xurrent IMR?** Easy to integrate with other platform like Grafana, Uptime Robot, Amazon CloudWatch, Email, etc. And New Alerts can be created easily with the best things is Notes as well as the task to escalate that Alert. **What do you dislike about Xurrent IMR?** Till Now I have not find any feature which is not needed or is waste in us but they can implement Chatbot video or voice feature which will help user to better understand for that feature. **What problems is Xurrent IMR solving and how is that benefiting you?** Like we have Cloud Infrastructure for the Various Clients with different Cloud Platform like GCP, AWS and Azure so their alerts need to be get notified when any alert occur in the infrastructure and We found Zenduty the best solution for this So yes Zenduty helps us a lot to escalate our alerts. ## Xurrent IMR Discussions - [What is Zenduty used for?](https://www.g2.com/discussions/what-is-zenduty-used-for) - 1 comment - [View Xurrent IMR pricing details and edition comparison](https://www.g2.com/products/zenduty/reviews/zenduty-review-9510311?section=pricing&secure%5Bexpires_at%5D=2026-05-14+19%3A42%3A18+-0500&secure%5Bsession_id%5D=4102a26f-45e3-46dd-a6ac-4c6c835b11c8&secure%5Btoken%5D=eb86219e91680610b10027a53c24baf436acebeec16e5121d901ecdc77402f5f&format=llm_user) ## Xurrent IMR Integrations - [Azure Portal](https://www.g2.com/products/azure-portal/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Grafana Labs](https://www.g2.com/products/grafana-labs/reviews) - [HetrixTools](https://www.g2.com/products/hetrixtools/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [New Relic](https://www.g2.com/products/new-relic/reviews) - [Prometheus](https://www.g2.com/products/prometheus/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Slack Connector for Jira](https://www.g2.com/products/slack-connector-for-jira/reviews) ## Xurrent IMR Features **Functionality** - Baseline - Alerting - Multi-Site Monitoring - Reporting - Multi-Channel Alerting - Location Insights **Monitoring** - Constant Monitoring - Timely Alerts - TIcket Accuracy - AI Monitoring **Management** - Configuration Management - Access Control - Orchestration **Generative AI** - AI Text Generation **Reliability Objectives & Service Operations - AI SRE Tools** - Intelligent On-Call Workflows - Error Budget Tracking - SLI & SLO Management - Service Health Modeling & Reporting **Management Tools** - Ticket Assignment - Standardization - Lifecycle Visualization **Functionality** - Automation - Integrations - Extensibility **Agentic AI - IT Alerting** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Website Monitoring** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **AI Detection & Signal Quality - AI SRE Tools** - Cross-Telemetry Correlation - Change-Aware Detection - Adaptive Anomaly Detection - Alert Correlation & Noise Reduction **Processes** - Pipeline Control - Workflow Visualization - Continuous Deployment **Generative AI** - AI Text Generation - AI Text Summarization **Investigation & Root Cause Analysis - AI SRE Tools** - Guided Incident Investigation - Live Debugging in Production - AI Root Cause Analysis - Runtime-Verified Root Cause Analysis **Agentic AI - Incident Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Automation & Platform Controls - AI SRE Tools** - Automated Runbook & Workflow Execution - Human-in-the-Loop Remediation - Integration, APIs & Secure Access Controls - AI-Assisted Code Fix Generation ## Top Xurrent IMR Alternatives - [SolarWinds IT Incident Response (Squadcast)](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/reviews) - 4.4/5.0 (307 reviews) - [PagerDuty](https://www.g2.com/products/pagerduty/reviews) - 4.5/5.0 (906 reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - 4.3/5.0 (950 reviews)