# Xurrent IMR Reviews **Vendor:** Xurrent **Category:** [Incident Management Software](https://www.g2.com/categories/incident-management) **Average Rating:** 4.6/5.0 **Total Reviews:** 170 ## About Xurrent IMR XurrentIMR (formerly Zenduty) is an end-to-end incident management platform for real-time alerts, task delegation, and SLA compliance. Seamlessly integrating with over 150+ popular monitoring and ticketing tools, it stands as a perfect platform for infrastructure and support teams to effectively handle on-call management and enhance their incident response lifecycle. Zenduty manages the entire incident response lifecycle including alert correlations, incident roles, task delegation, communication management, root cause analysis, response automation, and incident post-mortems. Integration features include: - Fully customizable notifications with on-call schedules - Custom escalation policies to ensure incidents are acknowledged and resolved within SLA limits - Incident roles and task templates/playbooks to ensure effective delegation, better preparedness and elimination of chaos - Personal and channel alerts for service-level incidents - Intelligent alert context to accelerate RCA - Custom alert routing rules - Response automation for building self-healing systems - Incident tags for classification of incidents - Advanced team, service and user-level analytics and reporting Tools we integrate with include Sentry, Datadog, Dynatrace, Grafana, Honeybadger, Loggly, NodePing, Pingdom, Prometheus, Rollbar, Runscope, SignalFX, StatusPage, Sumo Logic, Uptime, Zendesk, API, Splunk, Freshdesk, Raygun, Bitbucket, Jenkins, AWS CloudWatch, Github, Bugsnag, Kayako, CopperEgg, Email, StatusCake, Firebase Crashlytics, AppBeat, Healthchecks.io, OpsDash, Monitis, Checkly, Panopta, Site24x7, Hosted Graphite, LogDNA, Librato, Uptrends, Hosted Graphite, UptimeRobot, Papertrail, Fabric Crashlytics, Pingometer, Atatus, Scout, Graylog, Nagios, New Relic, Outgoing Webhook, CircleCI(beta), Logentries, Slack, Logzio, Humio, Lightstep, Sysdig, AppOptics, StatHat, ThousandEyes, Wormly, WaveFront, Zabbix, Icinga2, Jira, Jira Service Desk, ServiceNow, BMC Remedy and Splunk Legacy ## Xurrent IMR Pros & Cons **What users like:** - Users value the **streamlined alert management** of Xurrent IMR, significantly enhancing accessibility and workflow efficiency. (25 reviews) - Users appreciate the **ease of use** of Xurrent IMR, simplifying integrations and enhancing accessibility for on-call management. (19 reviews) - Users commend the **seamless integrations** of Xurrent IMR, facilitating efficient alert management across multiple platforms. (16 reviews) - Users highlight the **excellent customer support** of Xurrent IMR, noting quick responses and helpful assistance. (11 reviews) - Users appreciate the **intuitive design** of Xurrent IMR, making it easy to navigate and utilize effectively. (11 reviews) - Users love the **simple and smooth UI** of Xurrent IMR, enhancing ease of navigation for incident management. (10 reviews) - Easy Setup (9 reviews) - Automation (8 reviews) - Slack Integration (8 reviews) - Mobile Apps (6 reviews) **What users dislike:** - Users report **notification issues** , such as limited sound options and missing team details for on-call alerts. (6 reviews) - Users find the **missing features** of Xurrent IMR limiting, particularly in analytics and service capabilities. (5 reviews) - Users experience **feature issues** with the web UI, finding it unintuitive and challenging to navigate during incidents. (4 reviews) - Users struggle with **complex scheduling issues** , finding the UI not user-friendly and confusing across different teams. (4 reviews) - Users find that **integration issues** arise with certain third-party tools, affecting the overall effectiveness of Xurrent IMR. (3 reviews) - Users find the **limited features** of Xurrent IMR restrict their ability to analyze performance and manage incidents effectively. (3 reviews) - Search Difficulty (3 reviews) - App Quality (2 reviews) - Bug Issues (2 reviews) - Distracting Design (2 reviews) ## Xurrent IMR Reviews ### 1. Reliable Core Alerting, but Integrations and Customization Need Work **Rating:** 2.5/5.0 stars **Reviewed by:** Raghav A. | DevOps Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2026 **What do you like best about Xurrent IMR?** We’ve been using Xurrent mainly for incident alerting and on-call management, somewhat similar to PagerDuty. Overall, the platform is reliable for receiving alerts, and the UI/UX is definitely one of its stronger points — the interface feels modern, clean, and easy to navigate compared to many traditional ITSM tools. From an integrations perspective, there’s still room for improvement. Connecting with newer MCP servers, AI tooling, and DevOps agents was more challenging than expected. We especially struggled while trying to integrate with our DevOps agent workflows. The payloads being sent also contain limited contextual information, which reduces flexibility for automation and troubleshooting. Performance-wise, alert delivery itself has been stable and timely, so we haven’t faced major issues with missed alerts. However, advanced conditional alerting, templating, and customization capabilities feel limited right now. For teams with more complex routing or automation requirements, this can become restrictive. Support and onboarding have been positive overall. The support team is responsive and helpful whenever issues are raised, which definitely improves the experience. On the AI/intelligence side, the current capabilities still feel fairly basic. AI-driven insights, automation intelligence, and contextual recommendations are not yet at the level we expected, especially compared to newer AI-first operational platforms. Overall, Xurrent works well for core alerting use cases and offers a good user experience, but it could improve significantly in integrations, alert customization, and AI-driven intelligence to better support modern DevOps environments. Pricing wise it is good, compared to other competitors, but again that is coming on the cost of less features others are offering. **What do you dislike about Xurrent IMR?** One area where Xurrent could improve is outbound integrations and alert customization capabilities. While using outgoing webhooks, we noticed that important attributes like alert priority are missing from the payload. This limits the ability to build richer automations and makes downstream integrations less effective for incident routing and escalation workflows. We also faced challenges with the Slack integration. Features like postmortem updates and incident communication do not fully support Slack thread-based workflows, which creates fragmentation in discussions and makes collaboration harder during active incidents. Another limitation is the lack of advanced conditional alerting and incident segregation. Currently, we are unable to properly group or route alerts into incidents based on custom conditional statements or logic. For teams handling large alert volumes, this can create operational noise and increase manual effort for incident management. It would be helpful if Xurrent enhanced webhook payload customization, added stronger Slack thread support, and introduced more flexible conditional rules for alert grouping and routing. These improvements would significantly improve automation, reduce operational overhead, and make the platform more effective for modern DevOps and SRE workflows. **What problems is Xurrent IMR solving and how is that benefiting you?** Before using Xurrent, we were handling incident notifications and on-call alerting through a mix of manual processes and multiple disconnected tools. It was difficult to maintain visibility across incidents, and the response process was inconsistent, especially during high-priority production issues. After implementing Xurrent, we were able to centralize alert management and improve incident visibility for the team. The platform helped us streamline alert delivery and reduce the chances of missing critical notifications. The UI also made it easier for engineers and support teams to quickly understand incident status and ongoing actions. One of the biggest improvements was having a more structured incident workflow compared to our previous setup. Instead of manually coordinating alerts and escalations, alerts now reach the right teams faster, which has improved response coordination during outages and operational incidents. That said, while Xurrent solved the core alerting and incident management problems for us, we still see limitations around advanced automation, conditional routing, and AI-driven insights. For organizations with simpler or mid-level incident management requirements, the platform works well, but more advanced DevOps workflows may require additional customization or external tooling. ### 2. Clear Incident Metrics and Powerful Reporting with Xurrent IMR **Rating:** 4.5/5.0 stars **Reviewed by:** Aditya g. | Full Stack Java Developer, Defense & Space, Enterprise (> 1000 emp.) **Reviewed Date:** May 26, 2026 **What do you like best about Xurrent IMR?** The best thing about Xurrent IMR is that it provides a clear view on incidents & operational metrics. It helps teams track issues very easily, efficiently and improves interaction between multiple stakeholders. This makes it easier to identify bottlenecks or common problems very fastly. The dashboard & reporting features are very useful for monitoring performance and making data driven decisions. **What do you dislike about Xurrent IMR?** One thing I don’t like about Xurrent IMR is the UI and workflows which are not very descriptive feels complex, especially for new users who has no idea about tool. Some actions require you to navigate between multiple screens which are duplicate and can slow down day-to-day operation. Performance problems can occur when you are working with large datasets or generating large reports. **What problems is Xurrent IMR solving and how is that benefiting you?** One platform for centralised incident management system and operational reporting Helps to track, monitor incidents in real-time Provides greater understanding of system health and how we improve the performs Supports easy intraction between teams while addressing problems Helps quickly identify dupicate issues, repeating issues and bottlenecks Delivers valuable dashboards and metrics to aid in decision making Enhances response time and overall operational efficiency Facilitates accountability via transparent ownership and actions Enables more effective planning and continuous improvement through historical data analysis ### 3. Intuitive, Affordable Incident Management with Standout AI and Integrations **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 26, 2026 **What do you like best about Xurrent IMR?** Here's what I'd appreciate most about Zenduty/Xurrent IMR: UI / UX I really like how intuitive the interface feels overall — it's user-friendly and makes incident management straightforward. That said, I've noticed some friction points. When I dive deeper into configuration, simple tasks require multiple configuration steps, which frustrated me initially. I also experienced occasional UI sluggishness that breaks the flow. But once I got over the learning curve, I found myself navigating pretty efficiently. Integrations This is honestly my favorite part. Having over 150 tools integrated seamlessly means I don't have to context-switch between platforms. I can centralize everything in one place, which saves me serious time and mental energy during incidents. Performance I'm genuinely impressed with how fast we respond now. The platform reduces downtime by 50-90%, and I can feel the difference in my day-to-day work. Real-time alerts get to me reliably, so I'm not scrambling to find out about issues after they've already spiraled. Pricing / ROI The free tier is generous enough that I could test everything before committing. At $6/user/month for the Starter plan, it's affordable for my small team. My only gripe? Critical post-incident features like postmortems and SLAs require the $25/user/month Enterprise plan — I wish those weren't locked behind the premium tier. Support / Onboarding I appreciated how smooth my onboarding was. The support team made it easy and helped me find features for my specific needs. That made a big difference in getting up and running quickly. AI / Intelligence This is honestly transformative for my workflow. The AI reduces alert noise by up to 80% — I went from being bombarded with false alarms to only seeing actionable alerts. I can analyze incident trends and identify which services need more attention, so I'm now proactive instead of reactive. Solid, affordable incident management tool with impressive AI. The integrations and analytics are my MVPs. I just wish the workflow automation were smoother and key features weren't gated behind premium pricing. **What do you dislike about Xurrent IMR?** Here's what frustrates me about Zenduty/Xurrent IMR: UI / UX While it's generally user-friendly, I found that simple tasks require multiple configuration steps, and it feels unnecessarily convoluted. I also experience occasional UI sluggishness that's annoying when I'm trying to quickly respond to an incident. And honestly, there's a noticeable learning curve for new users — I wasted time figuring things out that should've been more obvious. Integrations While there are 150+ integrations, I wish the platform better documented which ones work best. Some integrations feel half-baked, and I've had to manually configure workarounds that should've been built-in. Performance My main frustration here is the search functionality. When I'm backtracking through incidents, the search results can mix multiple incidents, making it harder to quickly pinpoint a specific incident by keyword or ID. This is a real productivity killer during post-mortems. Pricing / ROI I'm genuinely annoyed by the feature gatekeeping. Key features like Single Sign-On, advanced alert suppression, and the Incident Command System are only available on Growth at $16/month, and critical post-incident features like postmortems and incident SLAs require the $25/user/month plan. It feels like I'm paying extra for features that should be standard. The free tier is nice, but you quickly realize it's missing essential capabilities. Support / Onboarding Once I got past initial onboarding, I found myself on my own more than I'd like. Documentation could be more comprehensive, and I've hit walls where I needed support but responses weren't as quick as I needed during critical moments. AI / Intelligence The AI is great at reducing noise, but workflow automation feels limited. I expected more intelligent automation — like automatic remediation suggestions or predictive alerting. Right now it's mostly about filtering noise, not proactively solving problems. Schedule Management Transparency This is a big one for me — the platform lacks transparency in schedule management, with no activity logs or override history. When something goes wrong with on-call rotations, I can't easily trace back what happened or who made changes. That's frustrating from an accountability and audit perspective. Overall good foundational platform, but it feels like it's charging premium prices for features that competitors include standard. The automation story is underwhelming, and the lack of transparency in critical areas (schedules, audit logs) makes me hesitant to fully trust it at scale. **What problems is Xurrent IMR solving and how is that benefiting you?** Problems It's Solving For Me: Alert Fatigue & Missed Incidents Xurrent IMR helps solve the problem of missed or delayed incident management through proper escalation and tracking. Before using it, I was drowning in alerts — half of them were noise, and I'd miss the critical ones buried in the chaos. Now the AI suppresses duplicate and low-priority alerts, reducing alert noise by up to 80%, so I actually see what matters. Slow Response Times I used to waste precious minutes figuring out who should handle what incident. The platform reduces downtime by 50-90% because my team can now respond instantly with proper routing, escalation policies, and on-call rotations built in. No more "who's on call?" confusion during a crisis. Fragmented On-Call Management By consolidating alerts and integrations, I've eliminated the need to juggle multiple tools during an incident. Everything is in one place, so I'm not context-switching between Slack, PagerDuty, Jira, and five other platforms. How I'm Benefiting: Better Sleep — Reliable, intelligent notifications mean I actually trust the alerts I receive. No more waking up to false alarms or missing real ones. Faster Resolution — Improved MTTA/MTTR means less downtime and less stress. What used to take 30 minutes to respond to now takes 5. Data-Driven Improvements — I can analyze incidents to track trends — which days, services, or shifts experience more issues — identify what went wrong, and determine areas that need improvement. I'm no longer just fighting fires; I'm preventing them. Team Sanity — My team is less burnt out because they're not overloaded with meaningless alerts and can actually focus on real problems. The intelligent context lets me zero in on the root cause in seconds. Cost Savings — Less downtime = less revenue loss and fewer frustrated customers. That ROI alone makes the subscription worth it, even with the feature gatekeeping. ### 4. Xurrent IMR: Seamless Integration and Responsive Alerts **Rating:** 4.5/5.0 stars **Reviewed by:** Dutta S. | Technical Product Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2026 **What do you like best about Xurrent IMR?** I think Xurrent IMR is great because it offers a free trial and almost 170 integrations, which provide fantastic flexibility. The customer support team is also very helpful and always available for assistance whenever I need it. I value the product's ability to send instant alerts when a new customer support request is assigned to me, which helps me maintain a quick initial response time. The generic integration allows me to integrate with any application, and I like the workflows that help automate regular tasks and reduce manual effort. I also appreciate the alert rules feature, where I can define as many conditions as I want on incoming payloads. The initial setup was very easy, thanks to the super helpful YouTube videos and documents. **What do you dislike about Xurrent IMR?** N/A **What problems is Xurrent IMR solving and how is that benefiting you?** I use Xurrent IMR for customer support, receiving instant alerts on new requests, which helps in maintaining a quick initial response time. It integrates with any application, automates tasks, and lets me define detailed alert rules, reducing manual effort. ### 5. Robust Integrations Enhance Monitoring **Rating:** 3.5/5.0 stars **Reviewed by:** Prince V. | Lead DevOps Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** May 26, 2026 **What do you like best about Xurrent IMR?** I feel the timeline and service-wise classification is beneficial, and what I like most are the many integrations. The integrations with AWS, CloudWatch, Prometheus, OpenSearch, AWS, and Victoria Metrics are good and helpful, making it very beneficial. It's easy to use and user-friendly, and the migration from our older service to this newer service was straightforward, making Xurrent IMR an easier one to use. **What do you dislike about Xurrent IMR?** I'd like if there was day-wise alerting, it would help us track more easily. **What problems is Xurrent IMR solving and how is that benefiting you?** I use Xurrent IMR for monitoring, benefiting from service-wise classification and integrations with AWS, CloudWatch, and Prometheus, which streamline alert management. ### 6. Instant Production Alerts That Reach Me Every Time **Rating:** 4.5/5.0 stars **Reviewed by:** Sai Y. | Software Engineer 3, Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2026 **What do you like best about Xurrent IMR?** Instant alerts for production systems, with a notification mechanism that reaches me via phone calls and emails. **What do you dislike about Xurrent IMR?** The snooze functionality doesn’t work as expected, and I keep getting the same alert even after I’ve snoozed it. **What problems is Xurrent IMR solving and how is that benefiting you?** I’ll immediately know if something is wrong in production, so I can take action in real time. ### 7. Grouping Alerts Cuts Noise, with Flexible Custom Integrations & Webhooks **Rating:** 4.0/5.0 stars **Reviewed by:** Nayanjeet S. | Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2026 **What do you like best about Xurrent IMR?** Grouping alerts to reduce noise. Ability to add custom integrations, webhooks **What do you dislike about Xurrent IMR?** Currently there is no ability to filter out particular alerts to ignore, like i want to be able to set an alert as informative via the dashboard and any new incidents for that will be ignored for 1 day **What problems is Xurrent IMR solving and how is that benefiting you?** a lot of our infra alerts are being tracked via Xurrent IMR. And we can export these and use AI to solve those. ### 8. User-Friendly Experience with Great Performance **Rating:** 5.0/5.0 stars **Reviewed by:** Abhishek A. | Global Platform ITSM Manager (Incident, Change & Problem Management), Enterprise (> 1000 emp.) **Reviewed Date:** May 27, 2026 **What do you like best about Xurrent IMR?** It is user friendly and performance is. good **What do you dislike about Xurrent IMR?** Nothing so far with regard to disliking it **What problems is Xurrent IMR solving and how is that benefiting you?** We have onboarded the alerting and jira tickets notifications to swat team members ### 9. Great Incident Grouping, but Dashboard and Filters Need Refinement **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2026 **What do you like best about Xurrent IMR?** I like how they group incident with same entity id **What do you dislike about Xurrent IMR?** 1. Their dashboard url takes to some weird page and not incidents page 2. Their filter is currently ruuning "or" query which can be iprov3d to "and" **What problems is Xurrent IMR solving and how is that benefiting you?** Alerts and incidents management. It allows us to assign each incident to a certain dev and keep notes as well ### 10. Highly Customizable and User-Friendly—A Perfect Fit for Our Needs **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2026 **What do you like best about Xurrent IMR?** We still call it Zenduty. That said, it’s highly customizable, fairly user-friendly, and it matches our needs perfectly. **What do you dislike about Xurrent IMR?** It's not well-known like PagerDuty for example. It's hard to integrate with AWS for example as it requires additional setup for SNS etc. **What problems is Xurrent IMR solving and how is that benefiting you?** We are on-call rotation so it's crucial to solve infra/app issues for our customers ### 11. A Streamlined Incident Management - Monitor, Alert, Resolve, All-in-One **Rating:** 5.0/5.0 stars **Reviewed by:** Amrutha K. | Site Reliability Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 21, 2025 **What do you like best about Xurrent IMR?** What I like best about Zenduty is its analytics-driven insights. By analyzing incidents, we can track trends - such as which days, services, or shifts experienced more issues, identify what went wrong, and determine areas that need improvement. This helps us focus on services that require more attention and proactively reduce incident recurrence **What do you dislike about Xurrent IMR?** One area that could be improved is the search functionality - when backtracking incidents, results can sometimes mix multiple incidents, making it slightly harder to quickly pinpoint a specific incident by keyword or ID. Otherwise, the platform is very effective for incident management and analytics. **What problems is Xurrent IMR solving and how is that benefiting you?** Zenduty helps solve the problem of missed or delayed incident management through proper escalation and tracking. By involving our engineering teams in Zenduty, product-related issues are proactively assigned to the right squad, prompting timely action. This ensures incidents are handled efficiently, reducing customer impact and improving overall service reliability. ### 12. Effortless On-Call Management and Alerts **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User | Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2026 **What do you like best about Xurrent IMR?** I like that Xurrent IMR sends me alerts on my phone even when it's in silent mode, which ensures I don't miss important notifications. The scheduling feature is also great because it automates the on-call duty setup, so I don't need to handle anything else once it's set. **What do you dislike about Xurrent IMR?** Nothing **What problems is Xurrent IMR solving and how is that benefiting you?** I use Xurrent IMR for setting up on-call schedules and receiving phone alerts, even in silent mode. It automates scheduling, so I don't have to worry about manually handling it. ### 13. Seamless, Easy Integrations with Other Apps **Rating:** 4.0/5.0 stars **Reviewed by:** Ankit S. | Devops engg, Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2026 **What do you like best about Xurrent IMR?** The integration with other apps is seamless and easy. **What do you dislike about Xurrent IMR?** Response time is quite high; for example, the call and the sound happen at the same time. **What problems is Xurrent IMR solving and how is that benefiting you?** We solved the issue of incident management ### 14. Flawless Alerting and Outstanding Support with Zenduty **Rating:** 4.5/5.0 stars **Reviewed by:** Kush S. | Customer Support Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 28, 2025 **What do you like best about Xurrent IMR?** Our use case with Zenduty was to monitor alerts, receive calls, and trigger alarms for system failures. Zenduty performs this very well without any misses. Their accurate alerting mechanism is excellent, and they have a well-configured escalation policy system. Additionally, their customer support team is outstanding. **What do you dislike about Xurrent IMR?** Nothing as such, so far so good. Thanks for delivering such an amazing app **What problems is Xurrent IMR solving and how is that benefiting you?** Zenduty is solving a significant problem by alerting us about system failures through app notifications, email notifications, calls, and SMS alerts ### 15. Navigating the oncall hell **Rating:** 4.0/5.0 stars **Reviewed by:** Satyabrat S. | SDE 2, Enterprise (> 1000 emp.) **Reviewed Date:** September 08, 2025 **What do you like best about Xurrent IMR?** Previously, our on-call management was cumbersome, relying on a patchwork of call and email integrations that were only accessible via a secured VPN. This made our alerting process difficult to manage and significantly hindered accessibility. With Zenduty, the ability to access the platform across multiple devices and the public internet has greatly streamlined our on-call workflow. **What do you dislike about Xurrent IMR?** For future improvements, we would like to see Zenduty leverage machine learning to learn from on-call engineer behavior. This could enable the platform to: - Automatically categorize alerts based on historical patterns. - Auto-acknowledge alerts that are frequently not acted upon immediately, reducing noise. - Propose improvements, such as automatically suggesting a lower severity level for alerts that are consistently acknowledged but do not lead to any further action. **What problems is Xurrent IMR solving and how is that benefiting you?** Zenduty is solving the following problems: Problem: The previous on-call management system relied on managing multiple, separate call and email integrations. Problem: The on-call platform was only accessible via a secured VPN, making it difficult to access remotely or on different devices. These solutions are benefiting us by: Simplifying On-Call Management: By consolidating alerts and integrations into a single platform, it eliminates the complexity of managing a fragmented system. Improving Accessibility: The ability to access Zenduty via the public internet and across multiple platforms (mobile, web) has made life much easier for on-call engineers, allowing them to respond to incidents from anywhere. ### 16. Easy Setup and Integration, Free Version Has Call/SMS Limit **Rating:** 5.0/5.0 stars **Reviewed by:** Pintraj K. | Devops engineering, Small-Business (50 or fewer emp.) **Reviewed Date:** October 27, 2025 **What do you like best about Xurrent IMR?** It was easy to setup and use we can clearly see the incident and we can integrate with multiple third party app ass well **What do you dislike about Xurrent IMR?** as on now there is no dislike but one issue is as i was iusing the free version i was able to use 100 call/sms **What problems is Xurrent IMR solving and how is that benefiting you?** as i have integrated with aws cloudwatch can i see the incident which was occur on our servers whcih is helpfull to figure out the downtime of my applications ### 17. A Game-Changer for Our Team **Rating:** 5.0/5.0 stars **Reviewed by:** Mohamed Shihab A. | Software development engineer, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** August 29, 2025 **What do you like best about Xurrent IMR?** Zenduty has been an absolute game-changer for our team. The platform's overall performance is incredibly smooth, and it has made managing our on-call rotations and incident response so much easier. The user interface is well-designed and intuitive, which makes getting started a breeze. It’s an awesome tool that has significantly improved our workflow and peace of mind. Highly recommended! **What do you dislike about Xurrent IMR?** While the core features are fantastic, I think the platform could benefit from more robust integrations with some of the less common third-party tools we use. **What problems is Xurrent IMR solving and how is that benefiting you?** Zenduty is solving the problem of chaotic and inefficient on-call management and incident response. It has streamlined our entire process, ensuring that the right people are notified at the right time. This has led to faster resolution of issues and a significant reduction in stress for our team, allowing us to focus on our core responsibilities. ### 18. Easy to implement into existing workflows. **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan S. | System Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2025 **What do you like best about Xurrent IMR?** The support was super useful with generally under 5 minute response times. There is lots of documentation to help me implement automatic incidents. The UI is simple and generally easy to navigate around and its something where you can just configure once and then only need to access again when an incident occurs. **What do you dislike about Xurrent IMR?** Schedules are confusing to implement, especially with staff in different countries (had to make a schedule per country). For example setting a 9-5 schedule requires both setting shift length and restricting the layer to specific times of the day. Additionally don't like how some features are restricted to higher tired plans. **What problems is Xurrent IMR solving and how is that benefiting you?** On-call routing and incident response ### 19. An Organization that keeps pushing the boundaries 😊 **Rating:** 4.5/5.0 stars **Reviewed by:** Ankan J. | Enterprise (> 1000 emp.) **Reviewed Date:** April 27, 2024 **What do you like best about Xurrent IMR?** The inclusion of AI backed initiatives have definitely added a ZING to the already stellar services being offered by Zen Duty. So looking forward to all that's coming up! **What do you dislike about Xurrent IMR?** They are doing great at the moment but it would be nice to have regular connects (bi-monthly/quarterly at least) for the User groups to get clear feedback and insights from both sides 😊 **What problems is Xurrent IMR solving and how is that benefiting you?** Our company, [24]7.ai is one of the regular users of Zenduty.. Infact, we renewed our contract for this year, as early as, a few weeks back.. With a company size of over 5k+, it definitely provides a great platform for us to track all the various incidents encountered, in one place for effective tracking, management and resolution so would give a definitive thumbs-up to Zenduty!! All the best! **Official Response from Alka Gupta:** > Thank you for the positive feedback, Ankan! We're glad to hear that Zenduty is helping your company effectively track and manage incidents. We appreciate your suggestion for more frequent updates and will definitely take it into consideration. ### 20. Reliable and Efficient Incident Management **Rating:** 5.0/5.0 stars **Reviewed by:** Jesmi P. | Site Reliability Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 21, 2025 **What do you like best about Xurrent IMR?** The user-friendly ; they seamlessly integrate into our current workflow without adding complication.The escalation mechanisms provide assurance that events are always handled quickly, and the real-time notifications guarantee that no important alarm is missed. **What do you dislike about Xurrent IMR?** When compared to the web version, the UI occasionally feels a little constrained, even if it functions well for receiving alerts. **What problems is Xurrent IMR solving and how is that benefiting you?** If the same issue triggers multiple alerts from different monitoring tools, Zenduty groups them into a single incident instead of spamming you with multiple notifications. Alerts are sent only to the right on-call person or team based on severity, service ownership, or escalation policy, instead of blasting everyone. ### 21. Zenduty Review the Best Alerting System **Rating:** 5.0/5.0 stars **Reviewed by:** Abhay P. | Cloud Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** June 19, 2025 **What do you like best about Xurrent IMR?** Easy to integrate with other platform like Grafana, Uptime Robot, Amazon CloudWatch, Email, etc. And New Alerts can be created easily with the best things is Notes as well as the task to escalate that Alert. **What do you dislike about Xurrent IMR?** Till Now I have not find any feature which is not needed or is waste in us but they can implement Chatbot video or voice feature which will help user to better understand for that feature. **What problems is Xurrent IMR solving and how is that benefiting you?** Like we have Cloud Infrastructure for the Various Clients with different Cloud Platform like GCP, AWS and Azure so their alerts need to be get notified when any alert occur in the infrastructure and We found Zenduty the best solution for this So yes Zenduty helps us a lot to escalate our alerts. ### 22. Great Analytics Dashboard That Delivers Insights **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** May 27, 2026 **What do you like best about Xurrent IMR?** Analytics dashboard but could be improved **What do you dislike about Xurrent IMR?** We need to navigate a lot for schedules and for getting the weekly reports, could be done better using simple UI **What problems is Xurrent IMR solving and how is that benefiting you?** Alerting and analytics ### 23. Best Incident Management Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Durgesh S. | Senior Team Lead - SRE, Mid-Market (51-1000 emp.) **Reviewed Date:** November 25, 2025 **What do you like best about Xurrent IMR?** Ease in adding Integrations with the desired Escalation Policy and Schedules. **What do you dislike about Xurrent IMR?** We haven't faced any issues with Zenduty (Xurrent IMR) yet. But they can provide the feature of duplicating EP across teams. **What problems is Xurrent IMR solving and how is that benefiting you?** We rely completely on Zenduty (Xurrent IMR) for all our Incident Alerting. ### 24. Reliable and Responsive Incident Management Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Mayur M. | Senior System Administrator - Linux, Enterprise (> 1000 emp.) **Reviewed Date:** April 23, 2025 **What do you like best about Xurrent IMR?** We’ve been using Zenduty for our incident management, and the experience has been very good so far. As a customer, we’re satisfied with their services. The platform is simple to use, flexible, and integrates well with our existing tools like Zabbix, Grafana, and Prometheus. One of the main things we appreciate is their quick response whenever we have any issues or questions. Their support team is helpful and communicates well. Zenduty has helped us improve our on-call process, reduce incident response time, and minimize the impact of critical alerts. It has become an important part of our SRE and monitoring setup. I would recommend Zenduty to teams looking for a reliable incident response platform. **What do you dislike about Xurrent IMR?** helping in each small issue of customer. **What problems is Xurrent IMR solving and how is that benefiting you?** Zenduty helps us manage on-call schedules, alert escalations, and incident responses more effectively. Before Zenduty, handling alerts across multiple monitoring tools like Zabbix, Grafana, and Prometheus was more manual and time-consuming. Zenduty centralizes all our alerts, automates the triage process, and ensures the right person is notified at the right time. This has reduced our response times, improved coordination during incidents, and helped us maintain better uptime. It also brings more clarity and structure to our incident workflow, which is important for minimizing downtime and keeping our services reliable. ### 25. Smooth transitioning and easy to use product **Rating:** 5.0/5.0 stars **Reviewed by:** Saksham S. | DevOps Engineer III, Mid-Market (51-1000 emp.) **Reviewed Date:** February 14, 2025 **What do you like best about Xurrent IMR?** The newest additions to Zenduty include several significant updates that build upon its existing strengths. The platform has introduced a completely redesigned incident dashboard with improved performance, along with a new mobile app version 3.0 that supports smartwatch integration. One of the most notable additions is ZenAI, which brings artificial intelligence to scheduling and insights, enabling up to 60% reduction in response times. The platform now offers over 150 integrations, including enhanced Slack and Microsoft Teams integration, while maintaining its core strengths in incident management and on-call scheduling. These updates significantly enhance the platform's efficiency and accessibility across devices, making incident management more streamlined and responsive. **What do you dislike about Xurrent IMR?** There are cases where overlaps in notification rules are not automatically highlighted and hence triggers notifications on multiples places **What problems is Xurrent IMR solving and how is that benefiting you?** Problems SOlved: Incident Management On-call Alert notification on different channels based on severity ### 26. Perspective from an On Call Engineer **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** August 20, 2025 **What do you like best about Xurrent IMR?** Call alert plus Email alert is very useful. By the time I acknowledge a call and go to the my email. i would have received the email with the proper exception details. Zenduty mobile application is also good. **What do you dislike about Xurrent IMR?** Analytics can be improved with more metric like a subdivision. which phone number has picked up the call since we can have multiple phone number under a user. **What problems is Xurrent IMR solving and how is that benefiting you?** from the perspective of a on call engineer, Zenduty serves well. get Alerts properly on time. When you have multiple inter connected services running, monitoring is very important. Zenduty helps with alerts on time without delay so we can act according without delay, providing better services to our clients ### 27. Using zenduty for more than 7 years **Rating:** 5.0/5.0 stars **Reviewed by:** Anubhav G. | Tech lead, Small-Business (50 or fewer emp.) **Reviewed Date:** August 21, 2025 **What do you like best about Xurrent IMR?** It is very helpful in using zenduty as whatever alerts are there we use to get at the same time and we are able to solve issue before issue is reported by client. It has saved time **What do you dislike about Xurrent IMR?** As of now , we are using this zenduty for over 7 years but never faced any issues. **What problems is Xurrent IMR solving and how is that benefiting you?** Helping to resolve the issue very fast and have all types of data points whatever we want to put and customizable ### 28. Best way to manage incidents across various infrastructures. **Rating:** 5.0/5.0 stars **Reviewed by:** Kartik B. | DevOps Intern, Mid-Market (51-1000 emp.) **Reviewed Date:** April 06, 2025 **What do you like best about Xurrent IMR?** Zenduty is a very straightforward and easy to use application. It has some very useful features like automations, task templates, and analytical tools for the alerts. . Integrating applications like New Relic and Grafana is straightforward, enabling centralized monitoring of all alerts from a unified dashboard. Additionally, sending alerts to multiple channels such as Slack and Microsoft Teams enhances real-time collaboration and incident response efficiency. **What do you dislike about Xurrent IMR?** . While there are occasional minor UI errors and instances where buttons may freeze, the support team is responsive and resolves issues quickly. **What problems is Xurrent IMR solving and how is that benefiting you?** Zenduty is helping me solve incident management by showing all the alerts from monitoring softwares like New Relic, Grafana and Cloudwatch in an unified dashboard while enabling me to segregate them into various teams. Also, it provides application integrations like slack, teams, whatsapp etc, that notifies me of any incidents and alerts. ### 29. Faster Resolution and Better Collaboration **Rating:** 4.0/5.0 stars **Reviewed by:** Aryamol B. | Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 21, 2025 **What do you like best about Xurrent IMR?** Zenduty makes incident management seamless with clear alerting, escalation policies, and multi-channel notifications **What do you dislike about Xurrent IMR?** Search function in zendutty doesn't wor properly. **What problems is Xurrent IMR solving and how is that benefiting you?** Before Zenduty, our team struggled with scattered alerts and delays in getting incidents to the right owners. Zenduty solves this by centralizing alerts, reducing noise, and automating escalations. As a result, our MTTR (mean time to resolution) has dropped significantly, collaboration during incidents is smoother, and overall service reliability has improved ### 30. Automating incident management **Rating:** 5.0/5.0 stars **Reviewed by:** Krishnadas K. | Staff Site Reliability Engineer, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2025 **What do you like best about Xurrent IMR?** Automates incident management processes Easy UX Analytics Lots of integrations Excellent customer support **What do you dislike about Xurrent IMR?** Nothing to dislike in Zenduty so far. It works well **What problems is Xurrent IMR solving and how is that benefiting you?** We have been using Zenduty in our organization for the past 3 years and it has worked extremely well for us. It just works and the UI is very intuitive. The tool acts as a gateway to all our incident management processes. The support is top notch too. ### 31. Mastering Incident Management: A Journey with Zenduty **Rating:** 4.5/5.0 stars **Reviewed by:** Naveen V. | Senior Site Reliability Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 19, 2024 **What do you like best about Xurrent IMR?** Zenduty's seamless integration of incident management tools streamlines workflows and maximizes team efficiency. **What do you dislike about Xurrent IMR?** One potential downside of Zenduty could be its learning curve for new users, particularly those unfamiliar with incident management processes and terminology. **What problems is Xurrent IMR solving and how is that benefiting you?** Zenduty solves the problem of real-time incident management, benefiting me by minimizing downtime and enhancing team coordination and service reliability. **Official Response from Alka Gupta:** > Hey Naveen, Thank you for highlighting how Zenduty helps minimize downtime and enhance team coordination and service reliability through real-time incident management. We're committed to providing a solution that brings value to your operations. ### 32. Experience with Zenduty **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** July 30, 2025 **What do you like best about Xurrent IMR?** What I like best about Zenduty is its simplicity and effectiveness — it’s super easy to set up, and the interface is clean and intuitive. The real win is how seamlessly it handles on-call scheduling and multi-channel alerting (Slack, email, SMS, etc.), ensuring the right people are notified instantly. Plus, their support team is impressively responsive and genuinely listens to feedback. It strikes a great balance between functionality and usability, especially for teams that want reliable incident management without the complexity of larger tools. **What do you dislike about Xurrent IMR?** One thing that could be better in Zenduty is its limited range of third-party integrations compared to some competitors like PagerDuty or OpsGenie. While it covers the essentials, teams that rely on a wide variety of tools might find it a bit restrictive. Also, there are occasional small UI glitches — like buttons that freeze or screens that need refreshing — though they don’t usually block functionality and the support team tends to resolve them quickly. Overall, these are minor trade-offs given the platform's overall reliability and ease of use. **What problems is Xurrent IMR solving and how is that benefiting you?** Handeling and notified for alerts ### 33. Good solution to get alerts and insights on the critical issues before they became P0 **Rating:** 4.5/5.0 stars **Reviewed by:** Sufyan K. | Member of Technical Staff, Mid-Market (51-1000 emp.) **Reviewed Date:** April 25, 2024 **What do you like best about Xurrent IMR?** Zenduty's oncall rotation and integration is really smooth. It is a very good alternative to Pager Duty for the smaller teams. **What do you dislike about Xurrent IMR?** One thing that still bugs me out is the spam calls. We most of the time ignores the call because they are too much. But again this is not Zenduty's fault as we are the one who configure the alerts. If Zenduty gives us some analytics on what type of incident we ignore than we can have better configs. **What problems is Xurrent IMR solving and how is that benefiting you?** Zenduty solves the problem of fragmented incident communication by providing a centralized platform that automates the creation of various communication channels and tickets. This streamlines the response process and ensures that all relevant parties are promptly notified and involved in resolving incidents. **Official Response from Alka Gupta:** > Thanks, Sufyan. We're glad to hear that you appreciate Zenduty's comprehensive incident communication features. We understand the concern about spam calls and are continuously working to improve our notification system to minimize any inconvenience for our users. ### 34. Awesome , Alert handling never felt this easy **Rating:** 5.0/5.0 stars **Reviewed by:** Afnan A. | Site Reliability Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2025 **What do you like best about Xurrent IMR?** Everything , but the best feature is the Alert Collation and the analytics page **What do you dislike about Xurrent IMR?** The fewer option for the notification sounds **What problems is Xurrent IMR solving and how is that benefiting you?** There was no single product where we could use to collect all the alerts from different sources and getting alerted Zenduty made it possible , very easy to use , very easy to handle . ### 35. Easy to manage **Rating:** 5.0/5.0 stars **Reviewed by:** Muhammad J. | Linux Systems Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 31, 2025 **What do you like best about Xurrent IMR?** its ability to centralize incident management, reduce alert fatigue through better notification routing, simplify on-call rotations, and provide a user-friendly interface **What do you dislike about Xurrent IMR?** Not much as of now butvi think could revist the free plan limits. **What problems is Xurrent IMR solving and how is that benefiting you?** Unification of alerting system so we can check this as a single point for any incidents ### 36. A Scalable PagerDuty Alternative That Works Well **Rating:** 4.5/5.0 stars **Reviewed by:** Arvind S. | Backend Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 25, 2025 **What do you like best about Xurrent IMR?** Zenduty offers a lot of useful features and flexible options. The alert routing, incident playbooks, and postmortem tools help make incident management easier. Their support team is responsive. Moving from PagerDuty was simple. **What do you dislike about Xurrent IMR?** There are a lot of features, which can be too much at first. A step-by-step onboarding process would make it easier for new users. **What problems is Xurrent IMR solving and how is that benefiting you?** Zenduty helps us streamline incident response by centralizing alerts, automating on-call schedules, and enabling fast coordination during outages. It reduces response time and improves accountability with features like alert routing, escalations, and postmortems. The ability to integrate with our existing tools and notify the right teams immediately has been a huge productivity boost. ### 37. Best Incident Monitoring Tool with Best People Onboard **Rating:** 5.0/5.0 stars **Reviewed by:** Manoj K. | Manager - Technical Support Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** May 02, 2025 **What do you like best about Xurrent IMR?** The people. They are very supportive from day 1. I wouldn't take one of very popular incident monitoring tool with whom I was initially engaged with but they gave such poor customer service experience but I thank them. Because of them only, I came across ZenDuty and I am loving it. **What do you dislike about Xurrent IMR?** Nothing as such. Great in every aspect.. **What problems is Xurrent IMR solving and how is that benefiting you?** I have weekend on-call support. ZenDuty is helping my staff not to sit at desk on the weekends, they can continue doing their household chores and if any customer is sending an email, they are getting the phone call and that's when they need to open the laptop. ### 38. My experience with Zenduty **Rating:** 4.5/5.0 stars **Reviewed by:** Bharath S. | SRE, Enterprise (> 1000 emp.) **Reviewed Date:** August 21, 2025 **What do you like best about Xurrent IMR?** Zenduty makes handling alerts very easy. **What do you dislike about Xurrent IMR?** Have not observed any issues so far with Zenduty. **What problems is Xurrent IMR solving and how is that benefiting you?** Zenduty is solving several critical problems in incident management, primarily focusing on reducing Mean Time To Acknowledge (MTTA) and Mean Time To Resolve (MTTR). Reduced Alert Fatigue and Faster Incident Resolution. ### 39. Incident response and management made easy **Rating:** 5.0/5.0 stars **Reviewed by:** Tomer C. | DevOps Team Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** May 09, 2024 **What do you like best about Xurrent IMR?** ZenDuty is easy to use, set up, and integrate with tools. They provide excellent customer service and care, with support tickets answered immediately and feature requests quickly prioritized and added to the roadmap. As an alerting system, it sends alerts instantly, without delays or latency. The UI is clear and detailed, much clearer than those of competitors. **What do you dislike about Xurrent IMR?** Due to the company's age, it is not yet supported by complementary solutions, unlike PagerDuty and OpsGenie integrations. It should be noted that every request to ZenDuty is prioritized, and support for new features is typically added very soon. **What problems is Xurrent IMR solving and how is that benefiting you?** Incident management made easy! Different team members can collaborate seamlessly on incidents through communication and incident management via Slack. Manage post-mortems, set priorities, and reduce noise from irrelevant incidents using ZenDuty's valuable statistics. **Official Response from Alka Gupta:** > Thank you for your feedback, Tomer C.! We're stoked to read this. Also, we understand the importance of integrating with complementary solutions and are continuously working to expand our integrations. We appreciate your patience and understanding as we prioritize and add new features to our roadmap. ### 40. Short & Sweet **Rating:** 5.0/5.0 stars **Reviewed by:** Viswanatha K. | lead devops engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** October 18, 2024 **What do you like best about Xurrent IMR?** It is a good tool for those seeking an alternative to PagerDuty, especially if it fits within your budget. It effectively manages users and has recently implemented some AI features as well **What do you dislike about Xurrent IMR?** One improvement I can suggest is grouping incidents based on tags. Additionally, when users need reports such as the top incidents for the day, week, or month, or per-user reports on the time taken to respond to incidents (MTTA and MTTR) this will help us analyze user performance. Furthermore, top alerts per period will assist us in identifying alerts that occur very frequently **What problems is Xurrent IMR solving and how is that benefiting you?** incidence managenet **Official Response from Alka Gupta:** > Thank you for the positive feedback on our UI and incident management, Viswanatha. We'll definitely take your suggestions for improving labels, alerts, and alert grouping into consideration. We're glad to hear that Zenduty is helping with incident management for you. ### 41. One of the best Incident Management Tool we have come across **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 02, 2025 **What do you like best about Xurrent IMR?** Here are couple of things what we liked about Zenduty 1. The UI/UX is great it's very easy to use & easy to configure and play around 2.The costing is signifcantly cheaper compared to the other tools in the market. 3. The multiple integration features it provides **What do you dislike about Xurrent IMR?** There is nothing specific that i dislike about the product. Probably if they can have a dedicated implementation team it would be very helpful for clients to just give their requirements. But that's just our opinion. **What problems is Xurrent IMR solving and how is that benefiting you?** Zenduty is helping us maintain the entire Incident Management process. ### 42. zenduty review **Rating:** 4.0/5.0 stars **Reviewed by:** Mohammed H. | Site Reliability Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2025 **What do you like best about Xurrent IMR?** Support chat. Gets a reply within minutes. **What do you dislike about Xurrent IMR?** The UI has become a bit sluggish over the past few months. **What problems is Xurrent IMR solving and how is that benefiting you?** It provides a single source for managing and acting on all alerts. ### 43. Simply amazing, zenduty solved all our oncall monitoring and alerting issues once and for all **Rating:** 5.0/5.0 stars **Reviewed by:** Mohd S. | SDE 1, Small-Business (50 or fewer emp.) **Reviewed Date:** July 09, 2025 **What do you like best about Xurrent IMR?** Push Notifications on the mobile app, it does make sure that any issue does not go unnoticed **What do you dislike about Xurrent IMR?** Some advanced features are only available in higher-tier plans. The starter pack can feel limited for larger teams or complex use cases **What problems is Xurrent IMR solving and how is that benefiting you?** Zenduty addresses the challenge of slow or missed responses to critical incidents. By centralizing and automating alert notifications, it ensures the right team members are informed instantly, reducing downtime and service interruptions. Immediate, reliable alerts mean incidents are addressed quickly, minimizing downtime and impact on users. ### 44. Great App **Rating:** 5.0/5.0 stars **Reviewed by:** Dheeraj B. | Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 23, 2025 **What do you like best about Xurrent IMR?** Easy and efficient handling of alerts. The UI/UX of the app is great too **What do you dislike about Xurrent IMR?** Nothing particular that i dislike about zenduty **What problems is Xurrent IMR solving and how is that benefiting you?** Helps to handle alerts ### 45. Reliable Tool for On-Call & Incident Response **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Online Media | Enterprise (> 1000 emp.) **Reviewed Date:** August 28, 2025 **What do you like best about Xurrent IMR?** Zenduty makes on-call management seamless with easy scheduling, reliable escalations, and smooth integrations with our monitoring tools **What do you dislike about Xurrent IMR?** The mobile app could be more polished, and additional customization in reporting would make the experience even better **What problems is Xurrent IMR solving and how is that benefiting you?** Zenduty helps us manage incidents by centralizing alerts, automating escalations, and reducing response times, which keeps our services more reliable and our team less stressed ### 46. Quick SMS and call setup and Incident and escalation details are available on the Incident page **Rating:** 3.5/5.0 stars **Reviewed by:** Shahid H. | TechOps, Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2025 **What do you like best about Xurrent IMR?** The Incident page offers organization-specific customization, along with quick call and SMS setup. **What do you dislike about Xurrent IMR?** Maintaining schedules is difficult, and the UI does not seem user-friendly. **What problems is Xurrent IMR solving and how is that benefiting you?** Critical production issues. ### 47. A great product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** August 12, 2024 **What do you like best about Xurrent IMR?** The ease of use and the user interface along with the seamless integrations from any third-party incident management products. Customer support is quick and very cooperative **What do you dislike about Xurrent IMR?** I would love to have a dark mode and support for cross-border team notifications for international numbers **What problems is Xurrent IMR solving and how is that benefiting you?** On-calls and their timely monitoring alters **Official Response from Alka Gupta:** > Thank you for your feedback! We're happy to hear that our customer support has been quick and cooperative. We understand the importance of on-call monitoring and will continue to work on enhancing our features to better meet your needs. ### 48. Reliable Incident Management That Reduces Response Time **Rating:** 4.0/5.0 stars **Reviewed by:** Om T. | SDE, Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2025 **What do you like best about Xurrent IMR?** Zenduty helps send alerts quickly to the right people. It supports multiple channels and allows for custom routing. Features like alert timelines, task assignments, and templates for stakeholder communication make it easier to handle incidents. **What do you dislike about Xurrent IMR?** Setting up custom alert rules can be complicated, especially for people who are not very technical. A simpler interface or setup process would help. **What problems is Xurrent IMR solving and how is that benefiting you?** We use Zenduty for sending incident alerts, managing on-call schedules, communicating with stakeholders, and routing alerts from monitoring tools like Datadog and New Relic. ### 49. Great product! **Rating:** 5.0/5.0 stars **Reviewed by:** Arwell A. | SRE, Small-Business (50 or fewer emp.) **Reviewed Date:** August 18, 2025 **What do you like best about Xurrent IMR?** The alert collate feature has been very helpful in our shifts. **What do you dislike about Xurrent IMR?** None. For my use it has been a fairly good product. **What problems is Xurrent IMR solving and how is that benefiting you?** Incident management. ### 50. Paging solution that works with any integration **Rating:** 5.0/5.0 stars **Reviewed by:** Joshua O. | SRE, Mid-Market (51-1000 emp.) **Reviewed Date:** February 14, 2025 **What do you like best about Xurrent IMR?** Zenduty works with countless integrations, and if any are outside the scope of Zenduty services, then Zenduty offers a generic API solution to even further expand any monitoring solution! Additionally, alerting has never been easier. I utilize Zenduty services daily, and have created alerts, teams, paging scheduled, and more. **What do you dislike about Xurrent IMR?** Zenduty as a service also offers RBAC work around user profiles. I have started testing this personally and I haven't been able to make it function correctly for cross-team alerting, escalations, and schedule viewing via Slack UI. However, I have submitted this to Zenduty's Customer Success team and they have been on it! **What problems is Xurrent IMR solving and how is that benefiting you?** Providing multi-team paging allowing for quicker incident responses through Zenduty services. ## Xurrent IMR Discussions - [What is Zenduty used for?](https://www.g2.com/discussions/what-is-zenduty-used-for) - 1 comment - [View Xurrent IMR pricing details and edition comparison](https://www.g2.com/products/xurrent-imr/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-27+11%3A29%3A42+-0500&secure%5Bsession_id%5D=661f8753-1cbe-405d-82d6-059ba1955cce&secure%5Btoken%5D=75a70f63fc2b408f1c8d4c4d4ab0e381dbe9d4f469d91a73f399cb8a8e4010a5&format=llm_user) ## Xurrent IMR Integrations - [Azure Portal](https://www.g2.com/products/azure-portal/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Grafana Labs](https://www.g2.com/products/grafana-labs/reviews) - [HetrixTools](https://www.g2.com/products/hetrixtools/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [New Relic](https://www.g2.com/products/new-relic/reviews) - [Prometheus](https://www.g2.com/products/prometheus/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Slack Connector for Jira](https://www.g2.com/products/slack-connector-for-jira/reviews) ## Xurrent IMR Features **Functionality** - Baseline - Alerting - Multi-Site Monitoring - Reporting - Multi-Channel Alerting - Location Insights **Monitoring** - Constant Monitoring - Timely Alerts - TIcket Accuracy - AI Monitoring **Generative AI** - AI Text Generation **Reliability Objectives & Service Operations - AI SRE Tools** - Intelligent On-Call Workflows - Error Budget Tracking - SLI & SLO Management - Service Health Modeling & Reporting **Management Tools** - Ticket Assignment - Standardization - Lifecycle Visualization **Agentic AI - IT Alerting** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Website Monitoring** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **AI Detection & Signal Quality - AI SRE Tools** - Cross-Telemetry Correlation - Change-Aware Detection - Adaptive Anomaly Detection - Alert Correlation & Noise Reduction **Generative AI** - AI Text Generation - AI Text Summarization **Investigation & Root Cause Analysis - AI SRE Tools** - Guided Incident Investigation - Live Debugging in Production - AI Root Cause Analysis - Runtime-Verified Root Cause Analysis **Agentic AI - Incident Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Automation & Platform Controls - AI SRE Tools** - Automated Runbook & Workflow Execution - Human-in-the-Loop Remediation - Integration, APIs & Secure Access Controls - AI-Assisted Code Fix Generation ## Top Xurrent IMR Alternatives - [SolarWinds IT Incident Response (Squadcast)](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/reviews) - 4.4/5.0 (307 reviews) - [PagerDuty](https://www.g2.com/products/pagerduty/reviews) - 4.5/5.0 (931 reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) - 4.3/5.0 (951 reviews)