--- title: Zendesk and Salesforce Knowledge Connector Reviews meta_title: 'Zendesk and Salesforce Knowledge Connector Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Zendesk and Salesforce Knowledge Connector works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 5 scale: '5' date_modified: '2026-04-02' parent_category: name: Development url: https://www.g2.com/categories/development --- # Zendesk and Salesforce Knowledge Connector Reviews **Vendor:** Grazitti Interactive **Category:** [Other Development Software](https://www.g2.com/categories/other-development) **Average Rating:** 4.3/5.0 **Total Reviews:** 5 ## About Zendesk and Salesforce Knowledge Connector The purpose of the connector is to enable hassle-free syncing of data from the Zendesk knowledge-base to Salesforce Knowledge. Why do you need a connector over manually transferring data from Zendesk to Salesforce? The manual ETL process to move data is complex and would take a few weeks to a few months (depending on the amount of data). The connector, however, reduces that timespan to a few days. By establishing a thorough connection between both the knowledge bases, you can be assured of hassle-free synchronization of data. You save time and manual efforts and data management becomes impressively easy as well. ## Zendesk and Salesforce Knowledge Connector Reviews ### 1. Streamlining Customer Support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** March 22, 2024 **What do you like best about Zendesk and Salesforce Knowledge Connector?** This integration allows us to access all relevant information within Salesforce, streamlining our workflows and improving our team's efficiency. Additionally, I appreciate the comprehensive features offered by both platforms, such as ticketing systems, multichannel support, and reporting capabilities, which enhance our ability to deliver excellent customer support. **What do you dislike about Zendesk and Salesforce Knowledge Connector?** one potential drawback could be the complexity of setting up and configuring the integration initially. **What problems is Zendesk and Salesforce Knowledge Connector solving and how is that benefiting you?** My team can now easily find all relevant information in one place, improving response times and streamlining our customer support processes. This integration has significantly enhanced our efficiency, allowing us to deliver prompt and effective assistance to our customers. ### 2. Zendesk experience in Financial account **Rating:** 4.0/5.0 stars **Reviewed by:** Reign B. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 07, 2023 **What do you like best about Zendesk and Salesforce Knowledge Connector?** They sync well. Salesforce as backend addressed issues from Zendesk **What do you dislike about Zendesk and Salesforce Knowledge Connector?** There have been times that in Zendesk, we experience latency issues and system downtime. **Recommendations to others considering Zendesk and Salesforce Knowledge Connector:** This is effective and tested when it comes to a financial firm account. **What problems is Zendesk and Salesforce Knowledge Connector solving and how is that benefiting you?** We used Zendesk in a financial firm. This is where we receive disputes filed by the customer. This helps the account in addressing concerns of the customer when it comes to fraud. ### 3. Ease-of-use is impeccable, learning curve is small, A! **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 14, 2022 **What do you like best about Zendesk and Salesforce Knowledge Connector?** I believe almost anyone can learn how to use these platforms because they are simple but intricate simultaneously. There is no lack of integration with other solutions that it allows us to work in unison with our other programs. Calling, emailing, chat all in one place. **What do you dislike about Zendesk and Salesforce Knowledge Connector?** Some bugs often arise, like being unable to answer a phone call and having the ringtone play in the background even though I've already answered the phone call. **Recommendations to others considering Zendesk and Salesforce Knowledge Connector:** It requires a lot of setup before being considered a finished project. You need to add your macros, automation, integrations, client information, the configuration of your employees, etc. It is not a quick and easy setup process, but ultimately it is very well worth it. **What problems is Zendesk and Salesforce Knowledge Connector solving and how is that benefiting you?** Constant inflow and overflow of tasks, inquiries, concerns, and comments regarding our CRM. Linking similar problems together and creating additional support tickets related to other platforms is more accessible. - [View Zendesk and Salesforce Knowledge Connector pricing details and edition comparison](https://www.g2.com/products/zendesk-and-salesforce-knowledge-connector/reviews?filters%5Bnps_score%5D%5B%5D=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+14%3A36%3A23+-0500&secure%5Bsession_id%5D=9a9db889-1f9a-4a1d-84e4-1d8bdae161ce&secure%5Btoken%5D=8ce6f7eb01355018ae08cbda8e72032f192ade684f140471bb7efb5656f35612&format=llm_user) ## Top Zendesk and Salesforce Knowledge Connector Alternatives - [Okta](https://www.g2.com/products/okta/reviews) - 4.5/5.0 (1,343 reviews) - [Termius](https://www.g2.com/products/termius/reviews) - 4.8/5.0 (264 reviews) - [SAP Fiori](https://www.g2.com/products/sap-fiori/reviews) - 4.3/5.0 (128 reviews)