ZapScale Reviews & Product Details

With the prebuilt KPIs and playbooks we have been able to get insight on our customer need. This has helped us improve our customer experience. The result has been our churn has reduced by 5%. Review collected by and hosted on G2.com.

The tool is fine as it is. The tool gives us what we want. Review collected by and hosted on G2.com.

customer data storage, customer health tracking, Important alerts and triggers, Automation. These are the best things about Zapscale. Review collected by and hosted on G2.com.

We are unable to do NPS tracking on Zapscale. Review collected by and hosted on G2.com.

ZapScale makes our life much easier by consolidating all of our data in one convenient location and providing essential analysis. Without it, we would need to extract it from multiple tools manually before performing additional manual analysis - an effort which drained both time and energy. Review collected by and hosted on G2.com.

At present, we are satisfied with what ZapScale can provide us. However, as soon as necessary we will need additional features which are already on their roadmap. Review collected by and hosted on G2.com.

ZapScale has revolutionized our approach to customer service, allowing us to offer a more personalized, efficient, and satisfying experience to our valued clients. The combination of comprehensive data analysis and outstanding customer support has made ZapScale an indispensable tool in our pursuit of excellence in customer satisfaction. It's my go-to platform to stay updated on everything happening with our customers. Review collected by and hosted on G2.com.

Currently, I am happy with my existing setup. ZapScale provides me with all the essential functionalities required for effectively monitoring my customers. Review collected by and hosted on G2.com.

ZapScale's Zapbook acts as a central hub for managing all our customer tasks and needs. This keeps everyone on the same page, ensures deadlines are met, and provides sales and other teams with real-time insights into customer activity. Review collected by and hosted on G2.com.

We have no complains with the tool. Happy so far. Review collected by and hosted on G2.com.

ZapScale has been a game-changer for my CS operations in the past few months. We’ve transitioned all our customer data from excel to ZapScale which has helped us to give a clearer view of our customer interactions. Review collected by and hosted on G2.com.

All the features we require as currently available in ZapScale. Maybe I'll be able to list some shortcomings in the future. Review collected by and hosted on G2.com.

As a CSP, ZapScale gives us complete customer visibility. Yet what really stands out for me with ZapScale is their business reports. They have been a tremendous help, giving me better control and understanding of our revenue pipeline. Plus, their insights help me know exactly when and where to make strategic moves. Review collected by and hosted on G2.com.

I am really looking for more variety in reports. Right now, the options are a bit limited. However, I have been assured that within the next quarter, there will be a whole range of new options to choose from. Review collected by and hosted on G2.com.

Zapscale has helped us segment our customers better, this has led to better planning in personalizing engagement. Overall we have been able to improve our customer experience. Review collected by and hosted on G2.com.

No dislikes so far! ZapScale's pre-built KPIs & Playbook functionalities are really helpful. Review collected by and hosted on G2.com.

ZapScale is the centre point of our entire CS team, housing all our customer data, daily to-do lists, and business metrics. It has become our go-to tool, and over the past year, we've grown to love and rely on it. It's hard to imagine a day without using ZapScale now. Review collected by and hosted on G2.com.

On ZapScale we have been managing all our work but there are a few business reports that we would love to see in the coming months. Review collected by and hosted on G2.com.

Proactive engagement was always a challenge for us; with ZapScale we are now able to do that more often, helping us improve the customer experience. Review collected by and hosted on G2.com.

All the features that are currently available more than meet our current requirements. Review collected by and hosted on G2.com.