--- title: Zadarma Cloud PBX Reviews meta\_title: 'Zadarma Cloud PBX Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 30 reviews by the users' company size, role or industry to find out how Zadarma Cloud PBX works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 30 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Zadarma Cloud PBX Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Zadarma Cloud PBX but has limited features. Are you part of the Zadarma Cloud PBX team? [Upgrade your plan](https://my.g2.com/zadarma-cloud-pbx/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! Zadarma provides a comprehensive voice telecommunication solution for companies of all sizes. From virtual numbers in over 110 countries and free Cloud PBX to free CRM, AI voice agent, Call Tracking and various website widgets - you can fully establish your business phone system in a matter of a few minutes and at attractive rates. * * * Seller [Zadarma](https://www.g2.com/sellers/zadarma) Discussions [Zadarma Cloud PBX Community](https://www.g2.com/products/zadarma-cloud-pbx/discuss) Languages Supported German, English, French, Polish, Portuguese, Russian, Spanish, Ukrainian Solution Type Best-of-Breed Overview by Elena Volozova (Regional Marketing Specialist at Zadarma) Show More ## Pricing Pricing provided by Zadarma Cloud PBX. ### Corporation - US/Canada $79.00 Per Month ### Office - USA/Canada $39.00 Per Month [ View More Pricing Information ](https://www.g2.com/products/zadarma-cloud-pbx/pricing) ## Top-Rated Alternatives [ ![3CX](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "3CX") 3CX 4.4/5(547) ](https://www.g2.com/products/3cx/reviews) [ ![GoTo Connect](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "GoTo Connect") GoTo Connect 4.4/5(1,415) ](https://www.g2.com/products/goto-connect/reviews) [ ![CloudTalk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "CloudTalk") CloudTalk 4.4/5(1,851) ](https://www.g2.com/products/cloudtalk/reviews) [ View All Alternatives ](https://www.g2.com/products/zadarma-cloud-pbx/competitors/alternatives) ## User Insights Average based on 30 real user reviews. Typical contract price $0k - $0k [Sign in to view](/login) Per Month [Log in to unlock pricing and user insights](/login) LS Leone S. Office Manager Mid-Market (51-1000 emp.) 6/2/2026 "Flexible PBX That Keeps High-Volume Hotel Calls Organized" 5/5 What do you like best about Zadarma Cloud PBX? We handle a high volume of guest calls every day, and this PBX has helped us keep everything far more organized. Calls can be routed straight to reception, housekeeping, or room service, so we’re not constantly doing manual transfers. It’s also simple to tweak call flows when staffing changes, especially during peak seasons. Overall, the system feels flexible and aligns well with how hotel operations actually run. Review collected by and hosted on G2.com. What do you dislike about Zadarma Cloud PBX? Customizing the hold music and recorded messages feels somewhat limited. We would have appreciated more options to better tailor the guest experience, particularly from a branding standpoint. Overall, it works fine, but there’s still clear room for improvement. Review collected by and hosted on G2.com. What problems is Zadarma Cloud PBX solving and how is that benefiting you? Guests reach the right department more quickly, and reception is less overwhelmed during peak hours. It has reduced wait times and improved the overall experience for callers. For our team, this means fewer interruptions, smoother coordination, and a more manageable flow of incoming calls. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic EM Elena M. Customer Service Team Lead Mid-Market (51-1000 emp.) 5/27/2026 "Call Queues and Stats Dashboard Keep Our Team Organized During Peak Periods" 5/5 What do you like best about Zadarma Cloud PBX? Setting up call queues has helped us better organize incoming customer inquiries during peak order periods. Instead of overwhelming whoever happens to answer first, callers can wait in line and hear hold messages until someone is available. We also really like the call statistics dashboard, since it gives us a quick snapshot of how busy the team is during campaigns or seasonal sales. Review collected by and hosted on G2.com. What do you dislike about Zadarma Cloud PBX? The reporting tools are helpful, but they feel a bit basic if you’re looking for deeper analysis. When we need more detailed trend insights, we often export the data and review it separately. Review collected by and hosted on G2.com. What problems is Zadarma Cloud PBX solving and how is that benefiting you? Before we started using this, customer calls were scattered across different numbers. Now everything comes through a single system, with proper queues and tracking in place. It’s made a big difference for our small support team, helping us handle high call volumes without everything feeling chaotic. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic JS Jairo S. Center Coordinator Small-Business (50 or fewer emp.) 5/14/2026 "Clear Call Routing and Reliable Call Flows for Busy School Offices" 5/5 What do you like best about Zadarma Cloud PBX? We receive calls from students, parents, and staff throughout the day, so having clear call routing is essential. This system makes it easy for us to separate admissions, support, and general inquiries without confusion. Updating schedules for holidays or special classes is also straightforward. After the initial setup, the call flows run reliably and don’t require constant adjustments. Review collected by and hosted on G2.com. What do you dislike about Zadarma Cloud PBX? The initial setup took some trial and error, particularly when I was defining multiple call paths. I had to do a bit of testing to confirm everything was routing correctly. Once that was sorted out, it became much easier to manage day to day. Review collected by and hosted on G2.com. What problems is Zadarma Cloud PBX solving and how is that benefiting you? We miss fewer calls and can respond to inquiries more efficiently. It also cuts down on confusion for our staff, since calls are routed to the right person from the start. Overall, our communication feels more structured and less reactive, which makes day-to-day follow-ups smoother. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ME Marcus E. Travel Consultant Mid-Market (51-1000 emp.) 5/8/2026 "Flexible PBX That Keeps Multi-Number Calls Organized Across Time Zones" 5/5 What do you like best about Zadarma Cloud PBX? We handle inquiries from different destinations and time zones, so flexibility is essential for us. This PBX lets us manage calls across multiple numbers and route them based on availability, which keeps things organized. It works smoothly for both office-based and remote staff, making it easier to stay responsive no matter where the team is. Review collected by and hosted on G2.com. What do you dislike about Zadarma Cloud PBX? At the beginning, we had to monitor usage more closely to understand call costs across different regions. Over time it becomes more predictable, but those first few weeks required extra attention. Review collected by and hosted on G2.com. What problems is Zadarma Cloud PBX solving and how is that benefiting you? This has made it much easier for clients to reach us without having to worry about international dialing. We’re able to respond faster and manage bookings more efficiently, which keeps communication smooth. It also helps us maintain a consistent, reliable contact point for clients. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic DW Daniel W. Field Service Supervisor Small-Business (50 or fewer emp.) 5/3/2026 "Flexible Call Routing That Keeps Our Mobile Technicians Connected" 5/5 What do you like best about Zadarma Cloud PBX? Our technicians are constantly on the move, so flexibility is essential. Being able to forward calls to mobile devices and route them based on availability works really well for us. We can quickly adjust how calls are handled depending on who’s on duty at the time. Overall, it’s a great fit for a distributed team that’s rarely all in one place. Review collected by and hosted on G2.com. What do you dislike about Zadarma Cloud PBX? Call quality can vary depending on internet connectivity, especially in remote areas. It’s not a constant problem, but it’s something field teams should keep in mind. Review collected by and hosted on G2.com. What problems is Zadarma Cloud PBX solving and how is that benefiting you? Customers no longer need to call multiple numbers just to reach someone. Instead, calls are routed to available technicians, which has noticeably improved our response time. Overall, it’s helped us manage service requests more efficiently and cut down on missed opportunities. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic SR Stebin R. Finance Manager Small-Business (50 or fewer emp.) 3/18/2026 "Structured Call Routing That Keeps Our Legal Team Organized" 5/5 What do you like best about Zadarma Cloud PBX? We handle a mix of client calls, court-related communication, and internal coordination, so our call handling needs to stay structured. This PBX helps us route calls straight to the right attorney or assistant using simple, practical rules. The voicemail notifications are especially helpful when someone is unavailable, particularly during meetings or hearings, because we can follow up quickly. Overall, it keeps things organized without adding extra complexity for the team. Review collected by and hosted on G2.com. What do you dislike about Zadarma Cloud PBX? The initial setup took some careful planning so it would align with our internal roles and responsibilities. We had to test a few different scenarios before everything worked the way we expected. After that, it has been stable and consistent. Review collected by and hosted on G2.com. What problems is Zadarma Cloud PBX solving and how is that benefiting you? Clients reach the right person more quickly, and fewer calls get lost or delayed. It has also reduced interruptions for attorneys when they’re trying to stay focused on their work. Overall, it has made our communication feel more professional, consistent, and reliable. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic EL Eva L. Agency Owner Mid-Market (51-1000 emp.) 5/21/2026 "Zadarma Makes Call Tracking Easy with Separate Numbers per Campaign" 5/5 What do you like best about Zadarma Cloud PBX? We manage campaigns for several clients and needed separate phone numbers to track calls accurately. Zadarma made it simple to assign different numbers to each campaign and route those calls to the right team members. This way, we can clearly see which campaigns are actually generating phone calls, rather than only clicks. Review collected by and hosted on G2.com. What do you dislike about Zadarma Cloud PBX? Setting up our first call-tracking workflow took a bit of experimentation. After we figured out how to structure the routing and reporting, everything became much easier to manage and maintain. Review collected by and hosted on G2.com. What problems is Zadarma Cloud PBX solving and how is that benefiting you? We now have much clearer visibility into which marketing channels are driving real inquiries. Having that data helps us fine-tune our campaigns and demonstrate measurable results to clients, rather than relying solely on web analytics. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic VM Varghese M. Sales Manager Small-Business (50 or fewer emp.) 3/10/2026 "Reliable, Cost-Effective Phone System with an Easy Built-In PBX Setup" 5/5 What do you like best about Zadarma Cloud PBX? We chose Zadarma because we wanted a reliable phone system without adding yet another expensive monthly tool. The built-in PBX features were enough for us from day one. We were able to set up extensions, working hours, an IVR, and routing rules without much trouble. Starting with a single number and a simple menu was straightforward, and it helped us get up and running quickly. Review collected by and hosted on G2.com. What do you dislike about Zadarma Cloud PBX? Call recording storage filled up faster than I expected after we enabled recordings for every call. Review collected by and hosted on G2.com. What problems is Zadarma Cloud PBX solving and how is that benefiting you? Before using this, most customer calls went straight to my mobile, and I often missed them while I was in meetings. Now we have a proper call flow with a simple menu, voicemail for any missed calls, and calls that ring multiple team members at once. It’s made our small team feel much more organized and responsive, and it’s easier to make sure customers reach someone instead of getting lost in the shuffle. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic TB Tim B. Business Consultant Small-Business (50 or fewer emp.) 3/7/2026 "Multiple Local Numbers, One PBX—Reliable Calling Anywhere" 5/5 What do you like best about Zadarma Cloud PBX? I work with clients across several markets, so being able to have multiple local numbers connected to a single PBX is extremely helpful. My clients can call a local number, and I can answer from my laptop or my phone without any hassle. I’ve also used it while traveling, and it has been reliable as long as my internet connection stays stable. Review collected by and hosted on G2.com. What do you dislike about Zadarma Cloud PBX? It took me a little time to understand which outbound calls were included and which ones were billed separately. During the first month, we reviewed the call reports more carefully to make sure everything matched our expectations. After that initial learning period, it became easy to manage. Review collected by and hosted on G2.com. What problems is Zadarma Cloud PBX solving and how is that benefiting you? It helps me maintain a local presence in different countries without having to set up any local infrastructure. My clients always have a familiar number they can use to reach me, even when I’m working from a different location. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic JB Jerome B. IT Administrator Small-Business (50 or fewer emp.) 3/2/2026 "Secure, Granular PBX Controls Without Extra Friction" 5/5 What do you like best about Zadarma Cloud PBX? Security is my top priority, and this PBX gives me the level of control I’m looking for. I can lock down access with IP-based rules, require 2FA, and stop accounts from becoming shared logins. The permissions are granular enough to maintain good security hygiene without adding unnecessary friction for users. Overall, it feels well controlled while still being practical for day-to-day operations. Review collected by and hosted on G2.com. What do you dislike about Zadarma Cloud PBX? Number porting ended up requiring more paperwork than I expected. I understand that this is fairly standard in telecom, but it still slowed down our transition timeline. Coordinating the required documents and invoices with our previous providers took extra time and effort, and made the overall process feel more drawn out than it needed to be. Review collected by and hosted on G2.com. What problems is Zadarma Cloud PBX solving and how is that benefiting you? We moved away from scattered, local line management and now handle everything centrally. That change alone has reduced risk and confusion. With the encryption settings properly configured, I feel much more confident managing sensitive conversations over VoIP. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ## Questions about Zadarma Cloud PBX? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Zadarma Cloud PBX ](https://www.g2.com/products/zadarma-cloud-pbx/discussions/new) GU Guest User • Last activity almost 3 years ago What are some features of a PBX? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/what-are-some-features-of-a-pbx) GU Guest User • Last activity almost 3 years ago What is PBX Zadarma? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/what-is-pbx-zadarma) [ View all Discussions ](https://www.g2.com/products/zadarma-cloud-pbx/discuss) ## Pricing Options Pricing provided by Zadarma Cloud PBX. ### Corporation - US/Canada $79.00 Per Month ### Office - USA/Canada $39.00 Per Month ### Office - Europe $22.00 Per Month [ View More Pricing Information ](https://www.g2.com/products/zadarma-cloud-pbx/pricing) Zadarma Cloud PBX Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_e77ea5fe9826abc69ea53562ab99bbf5/sonetel.png "Product Avatar Image") Sonetel 4.4/5(21) [ Compare Now ](https://www.g2.com/compare/sonetel-vs-zadarma-cloud-pbx) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_27d98954e8b06558c3af0cdfcdea1b40/goto-connect.jpg "Product Avatar Image") GoTo Connect 4.4/5(1,415) [ Compare Now ](https://www.g2.com/compare/goto-connect-vs-zadarma-cloud-pbx) ##### ##### Zadarma Cloud PBX Features Basic Communication Phone Calls Advanced Features Automated Attendants VOiP Number Platform Basics - VoIP Providers PBX systems, VoIP Softphone Call Management [ View More Features ](https://www.g2.com/products/zadarma-cloud-pbx/features) ##### Categories on G2 [VoIP Providers](https://www.g2.com/categories/voip-providers)[Cloud PBX Platforms](https://www.g2.com/categories/cloud-pbx-platforms) ##### Explore More [Which website privacy auditing tools are most trusted by compliance officers based on user reviews?](https://www.g2.com/discussions/which-website-privacy-auditing-tools-are-most-trusted-by-compliance-officers-based-on-user-reviews)[Leading compensation management solutions in the market](https://www.g2.com/discussions/leading-compensation-management-solutions-in-the-market)[Best app for company reputation management](https://www.g2.com/discussions/what-s-the-best-app-for-company-reputation-management) [What fleet management tools are worth using for a mid-size company that wants solid functionality without paying for features designed for massive enterprise fleets?](https://www.g2.com/discussions/what-fleet-management-tools-are-worth-using-for-a-mid-size-company-that-wants-solid-functionality-without-paying-for-features-designed-for-massive-enterprise-fleets)[Top rated compliance app for office security](https://www.g2.com/discussions/what-s-the-top-rated-compliance-app-for-office-security)[Pros and Cons Details](https://www.g2.com/products/zadarma-cloud-pbx/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)