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Wyre

By Wyre

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Wyre Reviews (1)

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Wyre Reviews (1)

1.0
1 reviews

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Greg Q.
GQ
Founder
Computer Games
Small-Business (50 or fewer emp.)
"Painful signup process."
What do you like best about Wyre?

Their support was at least responsive the first couple of days. Taking a business day to reply. Review collected by and hosted on G2.com.

What do you dislike about Wyre?

The sign up UX is painful, I often had to refresh the page for it to load correctly, otherwise it just showed a loading spinner.

After first submitting documentation, I was told in an automated email I still needed to submit documents which I already had submitted.

When I clicked the continue button in that email and signed in, the website showed me a different set of documents were required, which was utterly confusing.

When I tried to clarify with their support team, they sent me a copy/paste of requirements, half of which I had already submitted.

They kept telling me to supply a 'valid website', which didn't make sense as I sent them a link to my company website, which is very valid.

I then had to ask for clarification around which exact documents they needed (they had some and/or doc requirements), and why my website was invalid.

They came back a couple of days later, and I was told I still need an 'Operating Agreement', which I've never needed before, nor did I have drawn up.

Terrible onboarding for new customers.

I have signed up my business with multiple crypto companies requiring KYC and never had a signup process as confusing as this.

A week had now passed after first contacting them, and by this point I had already found and signed up with another solution in 2 business days. Review collected by and hosted on G2.com.

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