Workiz Reviews & Product Details

I love the usability of Workiz. It's very easy to use, and all my employees pick it up very quickly when they get trained. It's great for communication and helps everyone on the team work together effectively. I like that since we started using it, Workiz has been improving and they keep adding wonderful new features. I'm currently very happy with what we're using. Additionally, setting up Workiz to use all of it's features takes a team that is dedicated to using it, but it's overall it's not complicated. It's very easy to learn and get used to once you're in it. Onboarding to any new system can seem scary, but workiz was very helpful throughout the process and I'm very glad we did. Review collected by and hosted on G2.com.

I've been impressed with the continual improvement. I love that workiz implements customer feedback. I have nothing to dislike. Review collected by and hosted on G2.com.

Workiz integrates almost everything I need to run my business in one place. It functions as a CRM with built-in phone and text systems, so there’s no need to jump between platforms.

The automations are the standout feature. Automatic text messages based on job status save a significant amount of time.

The UI is mostly intuitive and easy to navigate.

Online scheduling works well and integrates with Google, which is a big plus.

The route planning map is solid and helps schedule jobs efficiently.

Customer service has been good. They’re responsive when I report bugs and generally quick to resolve issues.

Outages happen occasionally, but they’re infrequent and usually short.

The platform is consistently updated with new features, which is a good sign.

Overall, it handles nearly all of my business needs, which is why I still rate it five stars. Review collected by and hosted on G2.com.

Some areas of the UI require too many clicks to accomplish simple tasks.

Text message handling can be frustrating when using multiple numbers under the same account.

The schedule page has an annoying refresh delay when moving jobs around.

Pricing is my biggest concern. It’s expensive, and many new features come with additional costs.

I don’t like that phone plans charge by the minute and per text message.

The AI assistant was decent, but not compelling enough to justify the added cost.

The mobile app works well overall, but the Android version noticeably lags behind the iPhone app. Review collected by and hosted on G2.com.

Easy to use and learn. All the different functions are great too Review collected by and hosted on G2.com.

When they update something and don't tell you, when they are doing it, and what they did. Review collected by and hosted on G2.com.

The clean layout/ease of use, the ability to mark up individual lines on invoices and estimates, the color customizing, document customization. Review collected by and hosted on G2.com.

The cost per user; it restricts our ability to have a smooth workflow at an affordable cost. We have 5 technicians that simply can't connect with the office because it's nearly $100 each tech. We have techs sharing ipads. Review collected by and hosted on G2.com.

We've had a great experience with Workiz. It's easy to use, keeps our jobs organized, and makes scheduling and dispatching much more efficient. The customer support has also been excellent whenever we've needed assistance. Highly recommend it for service businesses. Review collected by and hosted on G2.com.

None to our current knowledge, given that we’ve only recently started. Review collected by and hosted on G2.com.

Workiz is easy to use, helps keep our jobs, estimates, and customer communication organized in one place, and has made our day-to-day operations more efficient. The mobile app and scheduling features are especially helpful for managing work in the field. Review collected by and hosted on G2.com.

There are occasional bugs and some features could be more customizable. Reporting and workflow automation could also be improved, but overall the platform continues to get better with updates. Review collected by and hosted on G2.com.

I like the smooth operation of Workiz, and the fact that everything is in one place. It just works seamlessly, and we can use automations to help remind our clients when we're coming, which is a big time saver. The integrated billing feature is great too, and everything just works together nicely. Workiz is pretty intuitive, making it easy for our team to pick up and start using. I appreciate their continuous system improvements and the impressive help and support they provide, along with great communication and responsiveness. Also, the integration with QuickBooks online is seamless. Review collected by and hosted on G2.com.

There is literally nothing that I dislike about Workiz at this time. Review collected by and hosted on G2.com.

Clean, easy-to-use interface with all the much-needed tools. The service reps are quick to respond, and updates are consistently being made to improve the app/site while taking customer feedback from their forum into account. Review collected by and hosted on G2.com.

One current bug, which I believe the team is working on, involves reopening or reinvoicing a job after it has been marked as done. When this happens, it can create duplicate invoices in the QuickBooks backend. Review collected by and hosted on G2.com.

How easy it is to manage my sales pipeline to invoicing. Review collected by and hosted on G2.com.

The process to manually update invoice items is tedious. Review collected by and hosted on G2.com.

The efficiency of the program and its user-friendly interface make it easy to navigate and use. Review collected by and hosted on G2.com.

One area for improvement is the lack of seamless integration across all features. Additionally, there are some employee-focused features that appear to be unavailable or limited. That said, we have not yet fully explored all of Workiz's capabilities, so some of these features may exist but have not yet been implemented or utilized by our team. Review collected by and hosted on G2.com.