Wix Reviews & Product Details

What I like most about Wix is the balance it strikes between creative freedom and ease of use. The drag-and-drop editor is genuinely intuitive, so you don’t need to know a single line of code to create a professional, polished website. Whether I’m tweaking layouts, adding attractive visual elements, or setting up an online store, the whole process feels smooth and seamless. On top of that, there’s a wide selection of modern, well-designed templates that give you a strong starting point, no matter what industry you’re in. Review collected by and hosted on G2.com.

While the platform is incredible overall, if I had to point to one area for improvement, it would be the mobile app experience. The Wix app is great for managing my business on the go things like tracking analytics and responding to inquiries but it doesn’t provide the same creative freedom or deeper editing tools as the desktop version. I’d really like to make more advanced design tweaks directly from my phone; as it stands, for major layout changes and detailed customization, using a computer is still a must. Review collected by and hosted on G2.com.

Wix values design above all, it seems Wix was built so that everyone can make their dreams of having the best website come true, integrating features that make the website complete, store, booking, hotels, restaurants, etc. Although performance remains the Achilles' heel due to its infrastructure and how Google measures it, but that's another story that maybe Wix will look at in the future, the price keeps rising even though almost nothing has changed in the last two years, the price has really punished users because before everything was included, now everything is charged separately, even the smallest features are charged separately and now Wix is indeed the most expensive on the market and it's not even the most complete in solving things that others have as standard, it has integrations with external apps that simply make everything even more expensive, customer support has declined significantly, incorporating AI has been the failure of support, there are no longer logical responses to simple problems, developers think that the customer or anyone is an expert in writing what they think or want and that is a fatal mistake. Review collected by and hosted on G2.com.

It is moving away from its all-inclusive promise and getting closer to an all-paid model, now nothing can be done without having to pay more, there are no competitive advantages compared to others, only the disadvantages that Wix over the years has not wanted to resolve, because it is clear that their programmers are not clients and only attend to interests and not to real solutions needed by real clients. Before, they listened to us through Facebook and it was great, they gathered us for hours of talks where you learned everything in a simple way, they asked us real questions with a real interest in solving problems. Now they only ask you to throw out a question that no one answers and that no one cares about in an app that no one is motivated to use. Before, they supported you in everything, now it's "ask the AI" and that doesn't work. The cost and lack of humanization are the things that are killing Wix. Review collected by and hosted on G2.com.

I love that Wix is very user-friendly, which saves us the time and effort of building a website without needing any in-depth knowledge of web development. It's easy to create and customize our website using their templates. I appreciate that it allows us to save money by not having to hire a web developer, as we can handle everything ourselves with just an annual fee. The platform offers many options, including email blasts and other features in their premium package, making it both affordable and useful for our business needs. Additionally, integrating necessary software is a breeze, and the support through tutorials and technical assistance is very helpful. Review collected by and hosted on G2.com.

The main issue I have with Wix is that it's very glitchy. When I'm designing a website, things can be tough to add, and elements often move around without my doing. I'll set up my website, and then a week later, small features or aspects will have shifted. There's freezing going on during use, and certain webpage features either stop working or require frequent reloading. It's just very glitchy and needs cleaning up, as these technical glitches have been present for years. Review collected by and hosted on G2.com.

The website builder and e-commerce tools are genuinely well-designed. As a platform for building and running a store, Wix is functional - the product catalogue, checkout flow, and editor are all competent. The app marketplace concept is good. If you never need support and nothing ever goes wrong, Wix works fine. Review collected by and hosted on G2.com.

This is my fifth poor support experience with Wix, and the one that has made me seriously consider migrating my entire business off the platform.

An app sold through the Wix App Market broke my store's Add to Cart button on the day I paid for it. 18 days before I discovered it. The app developer confirmed in writing on 9 June 2026 that Wix billing had already agreed to process my refund and was tracking it daily. I have that email.

I waited seven weeks. Nothing arrived.

On 26 July I spent over an hour in live chat being passed between three agents. Manuel had not read any of my messages and had to be told twice to read the supplier's email confirming Wix had already committed to the refund. I was promised escalation to a specialist refund team.

The following morning, Kate (Premium and Policy Specialist) sent a copy-paste form letter citing Paragraph 6.4. Non-refundable. No exceptions. No acknowledgement that Wix's own billing team had already committed to the refund in writing. Olena then asked me to provide a screenshot I had already supplied in the live chat the previous day.

Five interactions. Five identical outcomes. Agents who don't read your messages, promises that go nowhere, and form letters that ignore the specific facts of your case.

When something goes wrong on the Wix platform - including with apps they sell in their own marketplace - you are completely on your own. Review collected by and hosted on G2.com.

Wix enables business owners, organisations, and other individuals irrespective of their experience with website design to create websites for their business and various other projects. Designing the website is simple. And the wix website design tool enables one to customise, update,and upgrade, the website at any point in the design process using an owner application tool which is available for most devices. This gives the developer full access and control of their website. Additional features such as payment portals, enables business owners to utilise just this one application for a multitude of essential daily functions. Review collected by and hosted on G2.com.

It is a challenge to get into contact with customer support in the event that it is required, making challenges more difficult to resolve. I feel that the company could provide more personalized customer service that is more readily available. Additionally, I find it challenging to access my account on the web due to the 2step verification process being a bit complicated. Review collected by and hosted on G2.com.

Easy to use. It does have some bugs sometimes, but overall, it’s very nice. Since I’m thinking about switching to Wix Studio in the future, I’m a bit worried about traffic and SEO. Right now, my company site ranks on the first page in Google, so I’m not sure whether switching could affect that. I’d appreciate a recommendation or guidance here. Review collected by and hosted on G2.com.

I don't dislike, I like to see new development Review collected by and hosted on G2.com.

I really like how easy Wix is to use, especially since it doesn't complicate things with overly advanced web development features in the UX. This simplicity helps lower the barriers to entry for new website builders like me, reducing anxiety and fear. Its simplicity is its beauty, and I love the ability to create advanced graphics like Parallax without needing to dive into complex HTML code. I found it impressive that Wix was one of the first websites to effectively incorporate AI, making it simple to rapidly build a website tailored to my needs. Additionally, the initial setup was very easy. Their help guides are extremely simple to follow, and they offer coupons and discounts to third parties needed for website setup. Review collected by and hosted on G2.com.

I mean some additional complexity would be nice and also it would be great if there was some magic wand to make the website look like it was 'less blocky' and obviously that's hard to do given that is how Wix's development engine works via blocks, but it would be nice to see a feature added for that. Review collected by and hosted on G2.com.

It has an easy-to-navigate interface for setting up a website. You can create a free website if you’re not purchasing a domain, which is helpful when you’re just getting started. It’s very user-friendly for beginners and feels self-guided, so you can figure things out on your own without much trouble. It can also be integrated with other tools, like a form response or Certifier, which makes it more flexible. Overall, the onboarding and setup are straightforward, even for a first-time, non-technical user. Review collected by and hosted on G2.com.

It can be a bit slow at times and uses a lot of memory on my computer. Sometimes the webpage layout on my computer doesn’t match what I see on my phone, and pages can take a while to load. Overall, the mobile compatibility isn’t very good. The basic plan also has limited features, and you have to pay to upgrade. Review collected by and hosted on G2.com.

Honestly, WIX has given me the tools to build a fan base and help my work get seen. Before, I had nothing to show or share, and now I do. Review collected by and hosted on G2.com.

The tools available to expand my work are really helpful. Accessing those tools is straightforward, and it’s easy to post and write reviews as well. Review collected by and hosted on G2.com.

What I appreciate most about Wix is its intuitive drag and drop builder. It makes it quick and easy to create a professional, customizable website, even if you have no coding experience. Review collected by and hosted on G2.com.

Since I'm a developer one drawback of Wix is that its advanced customization options and overall platform flexibility can feel limited compared with fully open source solutions, which makes it less suitable for highly complex or developer driven projects. Review collected by and hosted on G2.com.