# Wiseback Reviews
**Vendor:** Wiseback  
**Category:** [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management)  
**Average Rating:** 4.5/5.0  
**Total Reviews:** 1
## About Wiseback
SAAS based Customer Experience management solution. Omni-channel platform collecting feedback, analyzing results and managing tools.




## Wiseback Reviews
  ### 1. A wise solution

**Rating:** 4.5/5.0 stars

**Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.)

**Reviewed Date:** December 19, 2023

**What do you like best about Wiseback?**

It's easy, reliable. It does have a solid support.

**What do you dislike about Wiseback?**

It's not a dislike but customer reviews might be a good add-in to the product.

**What problems is Wiseback solving and how is that benefiting you?**

With Wiseback, we measure the customer satisfaction , customer effort and net promoter score easily.



- [View Wiseback pricing details and edition comparison](https://www.g2.com/products/wiseback/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-20+06%3A22%3A25+-0500&secure%5Bsession_id%5D=e47d01c0-87e0-45c1-84b4-d71bb8f58aa1&secure%5Btoken%5D=b8f8e0deb126330fab8c33b4c7fadd53de268d471802d3ac2ad21cde29345711&format=llm_user)

## Wiseback Features
**Generative AI**
- AI Text Generation
- AI Text Summarization

**Survey Management**
- Brand Design Consistency
- Survey Deployment
- Feedback Collection
- Device Responsiveness

**Process Management**
- Feedback Aggregation
- Trigger Alerts
- Real-Time Analysis
- Real-Time Action

**System Management**
- Security
- System Monitoring

## Top Wiseback Alternatives
  - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,936 reviews)
  - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) - 4.4/5.0 (2,815 reviews)
  - [LiveAgent](https://www.g2.com/products/liveagent/reviews) - 4.5/5.0 (1,481 reviews)