Wellhub Reviews & Product Details

Thank you for sharing your feedback! We’re delighted to hear that our usage reporting and diverse gym selection are delivering strong value compared to your previous benefit.

We also appreciate your input regarding customizable marketing assets as making engagement tools easy and efficient for HR leaders is a priority, and we’ll share this with our marketing team to help streamline our collateral options.

If you ever need tailored materials or support, feel free to reach out via https://helpcenter.gympass.com/en-us, Instagram (@wellhub), or X (@wellhubhelp)!

Thank you for sharing your feedback. We are glad to hear that our versatile package options are providing your team with flexible, budget-friendly wellness choices.

We hear you regarding the billing issues and support friction, and we'd like to have the chance to make things right and provide a smoother experience for you and your employees. Since your review is anonymous, this gives us few options to contact you directly.

Please reach out to our Help Center (https://helpcenter.gympass.com/en-us) with the identification "G2 Reviewer from Hospitality" so we can fast-track your case and connect you directly with your Account Manager.

If you need assistance with anything else, our team is also available on Instagram (@wellhub) and X (@wellhubhelp).

Thanks for the review, Yvere! We are thrilled to hear that your initial setup was 'amazing' and that integrating your files and notifying your employees was such a smooth experience.

We’re also happy to hear you’re enjoying the flexibility of visiting different gyms to find your perfect fit! Regarding your feedback on gym locations, we are constantly working to grow our network. Did you know you can actually suggest new partners directly through the app? Just head to your Profile, tap the Gear Icon (Account), and select 'Refer partner' under the Support section. Our partnerships team reviews these suggestions as they work to expand our coverage even further!

If you have any specific areas in mind or need assistance with your account, please don’t hesitate to contact us through our Help Center. You can also reach out via direct message on Instagram (@wellhub) or X/Twitter (@wellhubhelp).

Thanks for the great feedback! We love hearing that the network search and check-in process have been smooth and effortless for you.

Regarding partner tier changes, we periodically adjust partner agreements to align with their market value and service offerings. While these updates occasionally happen, every user always has hundreds of other partner options to choose from in their tier without paying more.

Should you ever need help with your account or finding new spots, you can always reach out via https://helpcenter.gympass.com/en-us, Instagram (@wellhub), or X (@wellhubhelp).

Hi Colleen! Thanks for being a part of our community and sharing your thoughts.

We're thrilled that Wellhub has been so effortless to set up and use! It’s great to hear that the smooth login processes and access to partner apps are saving you time and minimizing the need to troubleshoot for your employees.

We completely understand the challenge you encountered regarding matching specific gym membership tiers. We appreciate you bringing this to our attention. We are constantly working closely with our partners to improve how our network aligns with existing memberships and to enhance the overall flexibility of our plans for all users.

If you or your team ever need help navigating specific gym options or plan tiers in the future, Please reach out to our Help Center (https://helpcenter.gympass.com/en-us) or send us a DM on Instagram (@wellhub) or X (@Wellhubhelp).

Thank you so much for taking the time to share your experience on G2! We’re thrilled to hear that Wellhub is making it easy for your employees to prioritize their wellness and that the flexibility is driving engagement across your team.

We also genuinely appreciate your constructive feedback regarding reporting, analytics, and built-in communication tools. We are constantly looking for ways to make the admin experience as smooth and effective as the user experience, so your input is incredibly valuable.

Thank you for choosing Wellhub to support your team’s health and productivity! If you ever have further suggestions or need assistance, please feel free to reach out to us via our Help Center at https://helpcenter.gympass.com/en-us. We’re here to support you!

Hi Jazmin! Thank you so much for the feedback. We’re glad to hear that you’re enjoying our wide partner network and that Wellhub is providing such a convenient benefit for your team!

We hear your concerns regarding pricing stability and the variety of plan options for employers. To ensure we provide a comprehensive wellness experience, we are constantly expanding our network with premium gyms, studios, and partner apps for nutrition, sleep, and mental health support. We try to keep our rates as steady as possible, only making occasional adjustments to ensure we can continue offering your team the best quality gyms and wellness apps.

If you have any questions or would like to discuss the best plan for your team, please reach out to our Help Center (https://helpcenter.gympass.com/en-us/contact) or send us a DM on Instagram (@wellhub) or X (@wellhubhelp). We’re here to support you!

Hi there, thank you for sharing your honest experience. We’re glad your team is enjoying the app, and we hear your frustration regarding the transition from sales to implementation. We know how stressful it is to navigate communication gaps around invoicing and subsidies, and we’re working to ensure our onboarding process is much clearer moving forward.

Regarding network coverage, we’d love to help bring your favorite gyms to Wellhub! You can refer them directly in the app by going to your Profile, tapping the Settings gear, then Account, and selecting 'Refer partner.' We genuinely want to make sure you feel supported, so please reach out! We’d love the chance to help clear up any lingering concerns. You can find us at our Help Center [https://helpcenter.gympass.com/en-us] or DM us on Instagram @wellhub or Twitter/X @wellhubhelp. We’re here for you!

Thank you so much for sharing your experience! We’re thrilled to hear that your setup was smooth and that you’re enjoying the flexibility of visiting different gyms with a single membership.

We hear you on the multi-step check-in process. While every partner location has its own specific requirements for managing class bookings or granting entrance, we always aim to keep things as simple as possible on Wellhub with just our app check-in. That said, we are constantly working with our partners to make these integrations even more seamless and reduce any friction or extra steps.

Thank you for being such a valued part of our community!

Hey there! Thank you for reaching out and providing your feedback. It's so great to hear that you and your employees are enjoying the app and finding so much value in it!

Regarding the explore page, you can actually look for gyms in different areas. When you click on "Current Location" at the top of the screen, you will have the option to enter any city or zip code to view other gyms and studios within that specific area!

If you have any additional questions about how to navigate this, please reach out to us on any of our official channels: our Help Center at https://helpcenter.gympass.com/en-us, or send us a DM on Instagram @wellhub or Twitter/X @wellhubhelp. We're always happy to help!