Wellhub Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users praise the responsive customer support of Wellhub, appreciating their quick assistance and helpfulness. (2 mentions)

Users appreciate the flexibility of Wellhub, enjoying access to various gyms and an easy navigation experience. (1 mentions)

Users appreciate the swift approval speed of Wellhub, maximizing convenience and flexibility in their gym choices. (1 mentions)

Users value the extensive access to gyms, studios, and apps offered by Gympass, enhancing their fitness journey. (1 mentions)

Users appreciate the flexibility and variety of gym options Wellhub offers, enhancing their workout experience significantly. (1 mentions)

Users find Wellhub's pricing expensive, citing unexpected increases and a desire for more flexible, budget-friendly options. (2 mentions)

Users express frustration over limited activities, as gym access is restricted by plan availability, especially during peak hours. (1 mentions)

Users find the limited availability frustrating, especially during peak hours, restricting their workout options. (1 mentions)

Users are frustrated by limited time slots and availability, restricting their gym visits, especially during peak hours. (1 mentions)

Users find the limited availability of Wellhub frustrating, especially when trying to access multiple sessions in a day. (1 mentions)

5 Pros or Advantages of Wellhub

1. Customer Support

Users praise the responsive customer support of Wellhub, appreciating their quick assistance and helpfulness.

See 2 mentions

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Edson C.

Mid-Market (51-1000 emp.)

5.0/5

"A Flexible Gym Wherever You Need"

What do you like about Wellhub?

I love the flexibility Wellhub offers. It gives me access to a wide variety of gyms. I can go to a gym even when travelling and I can choose the right

Kartik D.

Small-Business (50 or fewer emp.)

4.0/5

"Highly Recommend!!"

What do you like about Wellhub?

Gypass's customer service is incredible; people are beneficial in assisting with my trouble and issues. I would recommend Gympass to anyone offered it

2. App Functionality

Users appreciate the flexibility of Wellhub, enjoying access to various gyms and an easy navigation experience.

See 1 mentions

See Related User Reviews

Edson C.

Mid-Market (51-1000 emp.)

5.0/5

"A Flexible Gym Wherever You Need"

What do you like about Wellhub?

I love the flexibility Wellhub offers. It gives me access to a wide variety of gyms. I can go to a gym even when travelling and I can choose the right

3. Approval Speed

Users appreciate the swift approval speed of Wellhub, maximizing convenience and flexibility in their gym choices.

See 1 mentions

See Related User Reviews

Edson C.

Mid-Market (51-1000 emp.)

5.0/5

"A Flexible Gym Wherever You Need"

What do you like about Wellhub?

I love the flexibility Wellhub offers. It gives me access to a wide variety of gyms. I can go to a gym even when travelling and I can choose the right

4. Benefits

Users value the extensive access to gyms, studios, and apps offered by Gympass, enhancing their fitness journey.

See 1 mentions

See Related User Reviews

Arnab B.

Enterprise (> 1000 emp.)

5.0/5

"Get fit with Gympass"

What do you like about Wellhub?

Gympass provide you largest collection of gyms studios and apps. Gympass also provides a corporate benefits to their employees with monthly subscripti

5. Choice Options

Users appreciate the flexibility and variety of gym options Wellhub offers, enhancing their workout experience significantly.

See 1 mentions

See Related User Reviews

Edson C.

Mid-Market (51-1000 emp.)

5.0/5

"A Flexible Gym Wherever You Need"

What do you like about Wellhub?

I love the flexibility Wellhub offers. It gives me access to a wide variety of gyms. I can go to a gym even when travelling and I can choose the right

5 Cons or Disadvantages of Wellhub

1. Expensive

Users find Wellhub's pricing expensive, citing unexpected increases and a desire for more flexible, budget-friendly options.

See 2 mentions

See Related User Reviews

Kartik D.

Small-Business (50 or fewer emp.)

4.0/5

"Highly Recommend!!"

What do you dislike about Wellhub?

The only thing I didn't like about Gypass was their increasing price. They increased the prices some time back by 20 percent without any prior notice

Ulisses A.

Enterprise (> 1000 emp.)

5.0/5

"Amazing usage of the Gypass on my day by day"

What do you dislike about Wellhub?

Its not about dislike, but i think that we could have a "a la carte" menu, to just choose what you want, and have cheapest plans to use

2. Limited Activities

Users express frustration over limited activities, as gym access is restricted by plan availability, especially during peak hours.

See 1 mentions

See Related User Reviews

Edson C.

Mid-Market (51-1000 emp.)

5.0/5

"A Flexible Gym Wherever You Need"

What do you dislike about Wellhub?

Some gyms have limited time slots or availability depending on your plan, which can be frustrating during peak hours. And sometimes I would like to go

3. Limited Availability

Users find the limited availability frustrating, especially during peak hours, restricting their workout options.

See 1 mentions

See Related User Reviews

Edson C.

Mid-Market (51-1000 emp.)

5.0/5

"A Flexible Gym Wherever You Need"

What do you dislike about Wellhub?

Some gyms have limited time slots or availability depending on your plan, which can be frustrating during peak hours. And sometimes I would like to go

4. Limited Features

Users are frustrated by limited time slots and availability, restricting their gym visits, especially during peak hours.

See 1 mentions

See Related User Reviews

Edson C.

Mid-Market (51-1000 emp.)

5.0/5

"A Flexible Gym Wherever You Need"

What do you dislike about Wellhub?

Some gyms have limited time slots or availability depending on your plan, which can be frustrating during peak hours. And sometimes I would like to go

5. Limited Functionality

Users find the limited availability of Wellhub frustrating, especially when trying to access multiple sessions in a day.

See 1 mentions

See Related User Reviews

Edson C.

Mid-Market (51-1000 emp.)

5.0/5

"A Flexible Gym Wherever You Need"

What do you dislike about Wellhub?

Some gyms have limited time slots or availability depending on your plan, which can be frustrating during peak hours. And sometimes I would like to go

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Verified User in Manufacturing

Mid-Market (51-1000 emp.)

7/24/2026

"Straightforward Fitness Access for a Distributed, Traveling Team"

5/5

What do you like best about Wellhub?

Our employees are spread all over the country, and they vary in gender, age, and needs. Since they also travel for work, this product lets them choose the gym, club, or fitness center that works best for them. On our end, all we have to do is upload a list to give them access. The process is straightforward, and the resources we need to provide take about five minutes per week. integration was literally seamless - couldn't have gone any smoother - this is a stand alone product but we're just barely launching our wellness program so that as we grow, this will continue to be an integral part of our ongoing wellness efforts Review collected by and hosted on G2.com.

What do you dislike about Wellhub?

I can’t think of anything we dislike about the product. If I had to suggest an enhancement, it would be allowing members to pay to add their own family members. Some of our employees would like to include their families, but it isn’t in the company budget to cover family plans as well. Review collected by and hosted on G2.com.

Response from Isadora from Wellhub of Wellhub

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Hi there!

Thank you so much for the wonderful feedback! We’re thrilled that your team is getting so much value out of the benefit and taking full advantage of International check-ins.

We hear you regarding family plans and company budget constraints. We know how important cost flexibility is for HR teams, and we really appreciate you sharing this perspective with us. Feedback like this helps us shape our future offerings!

We love being your team’s wellness partner! If you need any assistance, please drop us a DM on Instagram (@wellhub) or X (@wellhubhelp), or reach out via our Help Center. We're here to help!

Jill E.

HR Operations Analyst

Non-Profit Organization Management

Mid-Market (51-1000 emp.)

5/8/2026

"Versatile Wellness Platform with Room for App Improvement"

4/5

What do you like best about Wellhub?

I love that any employee, regardless of geographical location, can utilize Wellhub, and they can adapt it to whatever fits their wellness journey. So if they're more into working out, they can use it for that. If they're more of a yogi or someone who likes to meditate, they can use it for meditation. Employees also have the opportunity to upgrade if they want more access to more resources. Review collected by and hosted on G2.com.

What do you dislike about Wellhub?

I think the app needs improvement. I personally had a hard time logging in and resetting my password. It's also confusing that I have to check-in on the app and at the workout class. I think they need to find a way to connect those two systems to make it a more seamless process. So the app and the app usage could use improvement. Review collected by and hosted on G2.com.

Response from Isadora from Wellhub of Wellhub

edit

Thank you so much for your feedback! We love that you’re seeing the value of our 'one-stop-shop' approach—whether your team is into high-intensity workouts, yoga, or mental health resources like meditation.

We sincerely apologize for the frustration you faced with logging in; we know how a password reset hurdle can slow down your momentum. We’re also taking your feedback about 'double check-ins' to heart. Currently, checking in on the app ensures our partners are paid correctly and your visit is recorded. And if you're ever stuck on a login screen, a quick tip is to ensure your phone’s default browser has cookies enabled, as this solves most 'spinning' or login loops!

We’re committed to making the app as versatile as the workouts it offers. If you still have trouble with your account or want to share more specific app suggestions, please don’t hesitate to contact us through our Help Center. You can also reach out via direct message on Instagram (@wellhub) or X/Twitter (@wellhubhelp).

Javi G.

Human Resources

Mid-Market (51-1000 emp.)

8/19/2026

"Flexible Access to Gyms Everywhere"

4/5

What do you like best about Wellhub?

I really like being able to access the gym everywhere just with my mobile. Additionally, the fact that my company pays for the plan I'm subscribed to saves me a lot each month, specifically a savings of 60 euros. I also love that I can go to the gym when I'm with my friends or access interesting facilities like the spa. The initial setup of Wellhub was excellent, especially because the bulk upload was fantastic. Review collected by and hosted on G2.com.

What do you dislike about Wellhub?

Without a doubt, the fact of maintaining the subscription when the company unsubscribes you. They should give you the option to cancel or keep it at that moment; charging it automatically seems unfair to me. Review collected by and hosted on G2.com.

Response from Isadora from Wellhub of Wellhub

edit

Thanks for taking the time to share your feedback, Javi! We’re thrilled to hear that Wellhub has been helping you hit the gym on vacation, save money, and enjoy awesome amenities like the spa with your friends!

Regarding your concern about corporate unsubscriptions, we completely understand your point. When a company ends its partnership with Wellhub or an employee leaves, eligibility for the corporate subsidy ends. However, because many members prefer to maintain uninterrupted access to their favorite gyms and wellness routines, subscriptions transition to a standard individual membership rather than instantly canceling. We understand that despite this massive change, users shouldn't have to give up their wellness routine as well.

From the moment a user becomes a former employee, we send a notification via e-mail to let them know and give them a choice before any charges are made. You can easily manage or cancel your subscription at any time directly in the app under Profile > Settings > Account.

If you need any further assistance, please don’t hesitate to contact us through our Help Center (https://helpcenter.gympass.com/en-us). You can also reach out via direct message on Instagram (@wellhub) or X/Twitter (@wellhubhelp), and we will be happy to assist you.

Ana R.

Mid-Market (51-1000 emp.)

7/22/2026

"Variety of Studios, App and Plan Restrictions Need Improvement"

3.5/5

What do you like best about Wellhub?

One platform with a wide range of studios, offering a variety of activities Review collected by and hosted on G2.com.

What do you dislike about Wellhub?

Each year, there seem to be more usage restrictions. For example, being limited to only 8 premium boutique visits per month feels too restrictive for the price of a platinum plan—especially since those studios weren’t even considered premium last year. At the same time, I’m paying more for what is essentially the same plan.

It would also be great if all activities could be booked directly in Wellhub, without having to log in separately to the provider’s website, platform, or app. The app experience could use some refinement as well—for instance, allowing me to filter studios by favourites, showing fewer badge icons, and prioritising my preferred studios and classes. I’d also like the option to book classes abroad before I land in the city. Review collected by and hosted on G2.com.

Response from Isadora from Wellhub of Wellhub

edit

Hey there, Ana! Thank you so much for sharing your feedback with us. We're thrilled to hear you're enjoying the flexibility and variety the app offers!

Regarding your concerns about usage restrictions, adjustments like these are made to maintain network quality and ensure fair access for all of our partners.

We also hear you on the booking process and really appreciate your suggestions as we work to make the app better. While booking rules can vary by location, the vast majority of our partners offer in-app schedules so you can easily reserve your classes ahead of time right in the app! As a quick tip, you can also use the Favorites feature to view all your saved partners directly from your Profile tab.

We're always eager to listen to your feedback, and we'd love to help you find some great options in your area to maximize your routine. Feel free to reach out to us through our Help Center, or send us a direct message on Instagram @wellhub or Twitter/X @wellhubhelp. We’re here to help!

Samantha P.

Benefits Coordinator

Enterprise (> 1000 emp.)

7/21/2026

"Wellhub Makes Fitness Access Easy with a Wide, Flexible Network"

4.5/5

What do you like best about Wellhub?

What I like best about Wellhub is how easy it makes it for our employees to access a wide network of gyms and fitness facilities in their local area. The platform and mobile app are intuitive and user-friendly, making enrollment and ongoing use simple. Compared to our previous vendor, Wellhub offers significantly more gym options along with reasonably priced membership tiers that provide flexibility for employees. Additionally, the implementation process was smooth and well-managed, resulting in minimal disruption to our workforce. Review collected by and hosted on G2.com.

What do you dislike about Wellhub?

One area for improvement is employee communications. We have experienced instances where emails sent to employees contained inaccurate information, such as incorrect membership rates or FSA eligibility details. These errors created confusion among employees and required additional intervention from our benefits team to clarify the information. Improving the accuracy and review process for employee-facing communications would help create a better overall experience. Review collected by and hosted on G2.com.

What problems is Wellhub solving and how is that benefiting you?

Wellhub is helping us provide employees with convenient access to a broad fitness network while also offering a free digital fitness option through a single platform. This has allowed us to consolidate multiple wellness and fitness vendors into one solution, creating cost savings for the company and a more streamlined experience for employees. By having both in-person and online fitness resources available in one place, employees can more easily access the health and wellness programs that best fit their needs and lifestyles. Review collected by and hosted on G2.com.

Response from Isadora from Wellhub of Wellhub

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Hi Samantha,

Thank you for taking the time to write such a detailed review.

It’s really great to hear that switching to Wellhub has made things easier for your team, and that having a wider network and a single platform has brought real value to your company.

At the same time, we sincerely appreciate you bringing the issue regarding employee communications to our attention. We will share this directly with our Client team to ensure we improve this going forward.

Thanks again for sharing your experience! For any questions or further discussions, our Corporate Support Team is always here to help.

Marilena M.

Senior P&C Services Consultant

Enterprise (> 1000 emp.)

10/21/2026

"Great features, needs to be promoted more"

5/5

What do you like best about Wellhub?

The application is easy to use, and there are many partners available. Review collected by and hosted on G2.com.

What do you dislike about Wellhub?

I haven’t managed to really play around with the app yet, but so far it seems like it isn’t very easy to filter partners by activities or areas. Review collected by and hosted on G2.com.

Response from Isadora from Wellhub of Wellhub

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Hey there, Marilena! Thank you for sharing your feedback with us. We are delighted that your employer benefit is motivating you to stay active and that you enjoy our partner network!

To help you find local options faster, you can use the location and activity filters located right at the top of the app's explore screen. Please feel free to reach out to us through our Help Center or at @wellhub on Instagram if we can help you get the most out of your app experience!

GUILHERME F.

Enterprise (> 1000 emp.)

10/22/2026

"Intuitive and easy to use, but with excessive verification"

3/5

What do you like best about Wellhub?

I like that Wellhub is very intuitive and easy to use. The checkboxes are descriptive, and the visual identity is very clear, which helps me identify everything. I don't get lost using the features. Review collected by and hosted on G2.com.

What do you dislike about Wellhub?

I think everything is very easy to use; the only thing that stresses me is the two-step verification. I have to do this verification at least 10 times in less than an hour using the app. I find it unnecessary. Review collected by and hosted on G2.com.

Response from Isadora from Wellhub of Wellhub

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Hey there, Guilherme. Thank you for your feedback! We are glad to hear that you find the platform intuitive and easy to use for managing your corporate benefits. We understand your frustration regarding frequent two-step verification prompts. We suggest reinstalling the app to ensure you have the latest version. If the issue persists, please contact us through our official Help Center or via @wellhub on Instagram so our team can assist you directly!

Maisha H.

Director of Human Resources

Mid-Market (51-1000 emp.)

5/12/2026

"Versatile Wellness Benefits with Great Value"

5/5

What do you like best about Wellhub?

The versatility and the value. There are so many different benefits from health and wellness apps - tracking steps, monitoring calories, to a vareity of gyms all around the country. The best part is we will never pay for more than 50% of our employee headcount. Review collected by and hosted on G2.com.

What do you dislike about Wellhub?

It would be nice to have a direct customer service line to reach out to. I can only think of 1 time that it was needed and I was able to get what I needed but it took a few days for them to get back to me for something that could have been resolved with a quick call. Review collected by and hosted on G2.com.

What problems is Wellhub solving and how is that benefiting you?

We were looking for a health and fitness benefit for employees that provided more than just gym service as not all employees like to leave to work out. Wellhub has several apps included which is beneficial for employees who don't want to go to the gym. We also were looking for something that offered a good benefit that wouldn't break the bank. With Wellhub, we only pay for employees who enroll and for only up to 50% of our employee headcount so it makes it extremely affordable. Review collected by and hosted on G2.com.

Response from Isadora from Wellhub of Wellhub

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Thank you for the review, Maisha! We are thrilled to hear that Wellhub’s variety of wellness apps and gym access has been such a valuable and affordable benefit for your team.

We also truly appreciate your honest feedback regarding our customer service. While we don’t currently offer a direct phone line, we are always working to improve our response times. For the fastest support, we recommend using the Live Chat feature in our Help Center (https://helpcenter.gympass.com/en-us) while logged in, as this often allows for quicker resolutions. You can also reach out via direct message on Instagram (@wellhub) or X/Twitter (@wellhubhelp), and we will be happy to assist you.

Paula C.

Semi Senior HR Analyst

Mid-Market (51-1000 emp.)

10/21/2026

"Valuable and easy-to-manage benefit, with few nearby in-person options"

4/5

What do you like best about Wellhub?

I think Wellhub is a good option for providing benefits to employees, and most appreciate having this benefit. The platform is very comprehensive and has many options. The management is quite simple and user-friendly, and the initial setup was also quite simple. We chose Wellhub because we thought it covered the widest variety of places. Review collected by and hosted on G2.com.

What do you dislike about Wellhub?

In my case, I would like to have more options for in-person physical activity near my home. I live in Villa Santa Rita, in CABA, and it would be great if some pilates studios and gyms were added. Review collected by and hosted on G2.com.

Response from Isadora from Wellhub of Wellhub

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Hello, Paula! Thank you for taking the time to share your feedback. We’re delighted to hear that your employees love the benefit and that the management setup went smoothly for you!

We completely understand how important it is to have great local options near home, especially for popular activities like Pilates. We’re always looking to grow, and you can actually refer your favorite local studios directly in the app! Here's how:

Go to Profile > Gear icon > Account

Scroll to Support, tap Refer partner, fill in the info, and submit!

Our partnerships team will reach out to them to work on expanding coverage near you. Please don't hesitate to connect with us via our Help Center or @wellhub if we can assist you further! 😊

Stephen L.

Assistant Vice President - People & Culture

Mid-Market (51-1000 emp.)

5/8/2026

"Lack of ROI and costly service not worth it and currently in RFP for new servicing"

2/5

What do you like best about Wellhub?

That our employees can get "free" gym memberships Review collected by and hosted on G2.com.

What do you dislike about Wellhub?

That the majority of our monthly rate is a PEPM model in which we are charged for employees to simply get access to the system - but that access comes at no value to them unless we want to purchase a gym membership subsidy that can sign up for. So we are charged $4600 for essentially nothing. Then we are charged an additional $1600 a month for all of our employees to receive a "free" $11.99 membership at the basic level. However we have 500 employees, 230 subscribed and less than $100 who actively use the product. So the cost and ROI is not there - especially for the majority fo the costs which is the wellhub standard and gets you nothing. Review collected by and hosted on G2.com.

Response from Isadora from Wellhub of Wellhub

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Hi Stephen, thank you for sharing your feedback here on G2. We completely understand your frustration regarding the PEPM pricing model and your team's current ROI. When engagement doesn't align with your investment, it’s not the outcome we want for our partners.

We understand our SMB team is currently in direct contact with your company to address these concerns. We will definitely work with you to provide all available options to optimize your partnership and maximize the value of your investment. Additionally, even outside of corporate subsidies, we do want to point out that your employees save at least 30% compared to standard individual gym memberships.

To help boost your active user numbers, our team is also actively working with you on tailored employee engagement strategies to drive awareness and utilization. We are fully committed to building a successful partnership and turning this experience around for you and your team! If you need any further help, your SMB Manager is available to provide a resolution for you.