Wellhub Reviews & Product Details

Wellhub (formerly Gympass) is a comprehensive corporate wellness platform designed to assist organizations in enhancing employee wellbeing through an integrated approach. Founded in São Paulo, Brazil, in 2012 and now headquartered in New York City, Wellhub has expanded its reach to 18 countries across North America, Latin America, and Europe. With a client base exceeding 50,000 corporate entities and over 5 million subscribers, Wellhub connects users to a vast network of wellness partners, facilitating more than 1 billion check-ins since its inception. The platform focuses on five key dimensions of wellbeing: Fitness, Mindfulness, Mental Health, Nutrition, and Sleep. By providing access to a diverse array of services, including gyms, studios, classes, and digital wellness applications, Wellhub enables companies to offer robust employee benefits that cater to various needs. Its flexible, multi-tiered subscription model allows organizations to tailor their wellness programs according to workforce demographics and budgetary constraints, ensuring that employees receive the support they require. Wellhub's mobile application enhances user experience by allowing employees to easily browse wellness partners, book classes, and check in for both in-person and digital services. This convenience not only encourages participation but also fosters a culture of health and wellness within the workplace. The platform compensates wellness partners based on verified usage, creating a transparent and accountable system that benefits all stakeholders involved. One of Wellhub's significant advantages is its ability to consolidate multiple wellness vendors into a single, integrated solution. This streamlining simplifies the management of employee wellbeing programs, allowing employers to offer a cohesive benefit that accommodates the diverse preferences of their workforce. By reducing barriers to participation and providing a range of options, Wellhub promotes higher engagement and improved wellbeing outcomes. This, in turn, enhances the overall employee experience, supporting organizations in attracting and retaining talent while boosting workforce performance. Overall, Wellhub stands out in the corporate wellness landscape by offering a versatile platform that meets the evolving needs of modern workplaces. Its commitment to employee wellbeing, combined with a user-friendly interface and a broad network of partners, positions Wellhub as a valuable resource for organizations aiming to foster a healthier, more engaged workforce.

Seller

Wellhub

Discussions

Wellhub Community

Languages Supported

German, English, French, Italian, Dutch, Portuguese, Romanian, Spanish

Solution Type

Best-of-Breed

Overview by

Isadora from Wellhub

Used by Digibee and 2 others

Beta

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

View More Pricing Information

Wellhub Integrations

(7)

Verified by Wellhub

G2 reviews are authentic and verified.

Here's how.

Mandi H.

Employment Specialist

Enterprise (> 1000 emp.)

5/8/2026

"Easy Gym Access and Premium Apps, but Limited Gym Coverage and Support"

4.5/5

What do you like best about Wellhub?

the ease of use for gym network access and the premium apps Review collected by and hosted on G2.com.

What do you dislike about Wellhub?

there are some major gyms in the area that have not joined wellhub. sometimes it can be hard to express the value of wellhub to employees if they are just looking at the cost as the one gym that they go to and seeing that the price is the same to have wellhub vs. a direct gym membership. There is also the lack of being able to talk to a real person when you have an issue with your account. Employees have expressed frustration with this. Review collected by and hosted on G2.com.

Response from Isadora from Wellhub of Wellhub

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Hi Mandi! Thank you so much for sharing your feedback with us.

We’re thrilled to hear that you and your employees are enjoying the wide variety of partners available on the app! We appreciate your comments regarding our support as we are continuously working to improve our services to provide a more enjoyable and seamless experience for all our users.

It’s also worth noting that Wellhub offers access to a massive network of apps, studios, and gyms for one price offering much more flexibility than a traditional single membership. Whether you’re at home or traveling across the country, you can take your wellness routine with you! If there is a favorite local partner not yet in our network, we encourage you and your team to refer them directly through the app. Our team will reach out to them to try and make it happen.

If you need any guidance on how to refer a partner or have other questions, please reach out via the Help Center at https://helpcenter.gympass.com/en-us. or our social media channels on Instagram (@wellhub) or X/Twitter (@wellhubhelp). We’re always ready to help!

Verified User

Enterprise (> 1000 emp.)

7/21/2026

"Comprehensive Gym Access with Room for Improvement"

4/5

What do you like best about Wellhub?

I like Wellhub because it's super interactive, and I really do like the colors of it. The layout is great, and I particularly appreciate the map feature where I can see what gyms are in a specific area, which is especially helpful when I'm traveling. The ability to add a gym or sign up for a class directly in the app is pretty amazing. Review collected by and hosted on G2.com.

What do you dislike about Wellhub?

I think it would be better if I could see the check-in barcode or at least a grayed-out area where that button would appear before I get to a gym partner. I also think having to download a separate app isn't the worst thing, but it can become overwhelming with multiple logins and creating separate accounts. Better integration with partner apps would improve the experience. Also, the billing process could be simpler with clearer distinctions between annual and monthly billing. As an administrator, this lack of clarity makes it hard to manage subscriptions for our employees. The initial setup was tricky, with pricing implemented that wasn't applicable to our employees, leading to a frustrating back and forth and a rocky start. It was particularly frustrating from a customer service standpoint as we had already advertised pricing to our staff and were told two months later that it was incorrect, which was just honestly unacceptable. Review collected by and hosted on G2.com.

Response from Isadora from Wellhub of Wellhub

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Hi there! Thank you for the detailed review and for highlighting what you like about our layout. We truly appreciate your feedback regarding app integrations and check-in visibility, as it helps us understand what our members want most as we continue working to improve our service.

We also hear you loud and clear on the administrative side, and we are sorry to hear about the rocky onboarding start. We'd love the chance to carefully review your administrative account and provide all the support you need, so please don't hesitate to reach out directly through our Help Center (https://helpcenter.gympass.com/en-us). You can also reach out via direct message on Instagram (@wellhub) or X/Twitter (@wellhubhelp), and we will be happy to assist you.

Joe B.

HR Predictive Analytics Specialist

Enterprise (> 1000 emp.)

7/24/2026

"Effortlessly Centralizes Fitness and Wellness Access"

5/5

What do you like best about Wellhub?

I really like the ease of usability with Wellhub; it's very easy to use and simple to understand. The app offers great flexibility, allowing me to go to different fitness centers in various locations. Their support team is also very good, which adds to the overall positive experience. Review collected by and hosted on G2.com.

What do you dislike about Wellhub?

I would say sometimes the app's functionality gets glitchy. It's a little difficult sometimes to navigate when you need to make changes to your account. It takes you to your native phone's Internet browser, and I think sometimes that feels a bit cumbersome. Review collected by and hosted on G2.com.

Response from Isadora from Wellhub of Wellhub

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Thanks for the great review, Joe! We love knowing that Wellhub makes it easy for you to access fitness options wherever you are, and we're glad our support team has been there for you.

We hear you loud and clear on the browser redirects, we know those extra steps add unnecessary friction when you want to update your account, We appreciate your feedback, as insights like yours help us continuously polish the app experience.

Feel free to connect with us at https://helpcenter.gympass.com/en-us, Instagram (@wellhub), or X (@wellhubhelp) if you ever need help with anything!

Verified User in Construction

Enterprise (> 1000 emp.)

7/22/2026

"Excellent discount and a very comprehensive app: design, functionality, and content"

4.5/5

What do you like best about Wellhub?

First of all, the discount offered to us as employees of Ferrovial is, to say the least, very noteworthy. I really like the app itself, I love the design, the functionality, and the content; everything is made to provide a very good user experience. Additionally, it offers many conveniences and content beyond the gyms. Review collected by and hosted on G2.com.

What do you dislike about Wellhub?

In the last year, the price has increased... It would be good if it recommended classes or activities according to your body type or goal, to further personalize the app. Review collected by and hosted on G2.com.

Response from Isadora from Wellhub of Wellhub

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Hi there! Thank you for taking the time to leave your detailed feedback. We’re so glad to hear that you’re enjoying the app and the variety of options it brings!

We completely understand your concerns regarding the price increase. Adjustments like these happen occasionally so we can keep our network competitive, fair, and high-quality for both our members and partner facilities. We also really appreciate your thoughts on class recommendations, and we’re taking that note back to our product team as we continue to make improvements. In the meantime, you can easily filter classes by specific activities directly in the Explore tab!

If you need help with filtering or have any other questions, our support team is always here for you at https://helpcenter.wellhub.com/ or via DM on Instagram (@wellhub) and X (@wellhubhelp). We’re happy to help!

Verified User in Individual & Family Services

Mid-Market (51-1000 emp.)

5/8/2026

"A Flexible Fitness Benefit: One App for Many Gyms and Workouts"

4.5/5

What do you like best about Wellhub?

The best thing about Wellhub is the ability to offer a benefit to staff that allows them to try out new gyms and have access to a variety of workouts to stay fit in just one app. Review collected by and hosted on G2.com.

What do you dislike about Wellhub?

The unexpected price increases that happen every year. Staff often reach out asking why the increase. Also, when there are black outs with the app, participants are not notified so there are lots of questions. Review collected by and hosted on G2.com.

What problems is Wellhub solving and how is that benefiting you?

Wellhub helps us to offer a benefit to staff that they can use across the state. We have offices in different parts of the state so it's an equal benefit that they can use at a gym that's convenient for them. This is very beneficial because it allows us to offer wellness benefits to all staff without having to reach out to different gyms individually across the state. Review collected by and hosted on G2.com.

Response from Isadora from Wellhub of Wellhub

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Hi there! Thank you so much for sharing your feedback with us. We’re thrilled to hear that you and your team are enjoying the flexibility Wellhub provides!

We hear your concerns regarding the price change. To ensure you continue to enjoy a comprehensive wellness experience, we’re always expanding both the quantity and quality of partners available for your use—from access to premium gyms and studios to specialized mental health support. We always aim to communicate any pricing updates to our users well in advance so there are no surprises.

We’d also like to learn more about the 'blackouts' you mentioned so we can investigate this further for you. Please reach out to us via our Help Center at https://helpcenter.gympass.com/en-us, or send us a DM on Instagram @wellhub or Twitter/X @wellhubhelp. We’re here to support you!

Jenna G.

Global Benefits Analyst

Enterprise (> 1000 emp.)

5/8/2026

"Excellent Gym and Class Access That Boosts Employee Wellbeing"

4/5

What do you like best about Wellhub?

I love the access to various gyms and classes for myself! Our employee base really loves it as we subdize up to the basic tier and feel like it really encourages employee wellbeing. Review collected by and hosted on G2.com.

What do you dislike about Wellhub?

I think the customer support via robot is very frustrating. Sometimes I just need to connect quickly to a live person. I also sometimes feel like our account team doesn’t provide the strongest, hands on support. Review collected by and hosted on G2.com.

Response from Isadora from Wellhub of Wellhub

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Hi there, it’s great to hear that your team is loving the subsidized plans and prioritizing their wellbeing!

We appreciate your feedback regarding our support as we are continuously working on improving our services to provide an enjoyable and seamless experience for our users.

Regarding class cancellations: we definitely want to help when things don't go as planned! If a studio changes their schedule or an employee has an emergency, please encourage them to reach out to us directly via our Help Center or social media channels so we can assist!

Thank you for helping us grow and improve

Mary M.

Small-Business (50 or fewer emp.)

5/8/2026

"Flexibility Meets Value: Ideal for Frequent Fitness Enthusiasts"

5/5

What do you like best about Wellhub?

I really enjoy the flexibility of Wellhub, offering a variety of classes I can go to. I love that I can access fitness studios that typically cost about $300 a month for just $150, allowing me to explore different activities. This affordability and diversity in offerings feel fabulous to me, making Wellhub a pretty awesome choice. I'm also pleased with how easy and seamless the setup process was with no complaints there. Review collected by and hosted on G2.com.

What do you dislike about Wellhub?

The interface of the app can be a little clunky. Sometimes searching for classes for specific activities like Pilates or weightlifting can be a little challenging. Review collected by and hosted on G2.com.

Response from Isadora from Wellhub of Wellhub

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Hi Mary! Thank you so much for sharing your experience here on G2.

We are thrilled that you’re enjoying the seamless setup and that our platform is providing you with the affordability to explore premium studios and diverse classes, getting value for a fraction of the cost is exactly what we aim for!

If you ever need assistance with anything, feel free to reach out to us via our Help Center at https://helpcenter.gympass.com/en-us or send us a DM on Instagram (@wellhub) or X (@Wellhubhelp).

Verified User in Computer Software

Mid-Market (51-1000 emp.)

10/21/2026

Business partner of the seller or seller's competitor, not included in G2 scores.

"Easy-to-Use Wellhub App with Plenty of Gym and Class Options"

5/5

What do you like best about Wellhub?

I have been loving the ease of the app and all the available options, such as gyms and classes that are available to myself and all other members who get to take advantage of this perk. Review collected by and hosted on G2.com.

What do you dislike about Wellhub?

There isn’t much I dislike about Wellhub. I do wish there were a few more options in my general area, but what I do have access to is fine overall. Review collected by and hosted on G2.com.

Response from Isadora from Wellhub of Wellhub

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Hello! Thank you so much for the fantastic 5-star review! We're thrilled to hear that you're enjoying the app's ease of use and the variety of gym and class options available. It's great to know Wellhub has helped make your company incentives clearer and easier to manage!

We also really appreciate your feedback regarding partner availability in your local area. We are continuously expanding our partner network, and you can always refer your favorite local gyms directly through the app so our team can reach out to them!

If you ever need any support or have questions in the future, remember you can always reach us via our Help Center at https://helpcenter.gympass.com/en-us or by sending a direct message on Instagram (@wellhub) or X (@wellhubhelp). We're always here to help!

LeAnn M.

Benefits Analyst

Enterprise (> 1000 emp.)

7/24/2026

"Easy to Use, Great Team Communication, and Plenty of App and Gym Options"

5/5

What do you like best about Wellhub?

Ease of the system, the team, communications are provided to us, so many options in apps and gyms Review collected by and hosted on G2.com.

What do you dislike about Wellhub?

Not all gyms are ready to opt in so there are not many options in my area. Review collected by and hosted on G2.com.

Response from Isadora from Wellhub of Wellhub

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Hi there, LeAnn!

Thank you for sharing your experience with us! It’s awesome to hear that you love our communication, the ease of the platform, and our digital app selection.

We hear you on wanting more physical gym options nearby! Our team is actively working to onboard new venues every day. To help us prioritize your area, you can easily suggest local spots directly through the app:

Go to Profile > Settings (gear icon)

Scroll to Support > Refer partner

Fill out the form and tap Refer partner

While referrals aren’t guaranteed, if the partner becomes active, you’ll get an email notification right away!

Thanks for your support! If you ever need help, please don't hesitate to message us on Instagram (@wellhub) or X (@wellhubhelp), or reach out through our Help Center. We're ready to help!

Verified User in Civic & Social Organization

Mid-Market (51-1000 emp.)

10/21/2026

"Flexible, Cost-Saving Access to a Massive Fitness and Wellness App Network"

5/5

What do you like best about Wellhub?

flexibility, cost savings compared to traditional gym memberships, and all-in-one access to a massive network of fitness, mental health, and wellness apps Review collected by and hosted on G2.com.

What do you dislike about Wellhub?

gyms under the starter plus plan could be more of a variety Review collected by and hosted on G2.com.

Response from Isadora from Wellhub of Wellhub

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Hello! Thank you so much for taking the time to share this great 5-star review! We are thrilled to hear that you're enjoying the flexibility, cost savings, and wide variety of fitness, mental health, and wellness apps available on Wellhub.

We also really appreciate your feedback regarding gym variety on the Starter Plus plan. We are constantly working to expand our network across all plan levels, and you can always refer your favorite local gyms directly in the app so our team can reach out to them!