Wellhub Reviews & Product Details

Wellhub (formerly Gympass) is a comprehensive corporate wellness platform designed to assist organizations in enhancing employee wellbeing through an integrated approach. Founded in São Paulo, Brazil, in 2012 and now headquartered in New York City, Wellhub has expanded its reach to 18 countries across North America, Latin America, and Europe. With a client base exceeding 50,000 corporate entities and over 5 million subscribers, Wellhub connects users to a vast network of wellness partners, facilitating more than 1 billion check-ins since its inception. The platform focuses on five key dimensions of wellbeing: Fitness, Mindfulness, Mental Health, Nutrition, and Sleep. By providing access to a diverse array of services, including gyms, studios, classes, and digital wellness applications, Wellhub enables companies to offer robust employee benefits that cater to various needs. Its flexible, multi-tiered subscription model allows organizations to tailor their wellness programs according to workforce demographics and budgetary constraints, ensuring that employees receive the support they require. Wellhub's mobile application enhances user experience by allowing employees to easily browse wellness partners, book classes, and check in for both in-person and digital services. This convenience not only encourages participation but also fosters a culture of health and wellness within the workplace. The platform compensates wellness partners based on verified usage, creating a transparent and accountable system that benefits all stakeholders involved. One of Wellhub's significant advantages is its ability to consolidate multiple wellness vendors into a single, integrated solution. This streamlining simplifies the management of employee wellbeing programs, allowing employers to offer a cohesive benefit that accommodates the diverse preferences of their workforce. By reducing barriers to participation and providing a range of options, Wellhub promotes higher engagement and improved wellbeing outcomes. This, in turn, enhances the overall employee experience, supporting organizations in attracting and retaining talent while boosting workforce performance. Overall, Wellhub stands out in the corporate wellness landscape by offering a versatile platform that meets the evolving needs of modern workplaces. Its commitment to employee wellbeing, combined with a user-friendly interface and a broad network of partners, positions Wellhub as a valuable resource for organizations aiming to foster a healthier, more engaged workforce.

Seller

Wellhub

Discussions

Wellhub Community

Languages Supported

German, English, French, Italian, Dutch, Portuguese, Romanian, Spanish

Solution Type

Best-of-Breed

Overview by

Isadora from Wellhub

Used by Digibee and 2 others

Beta

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

View More Pricing Information

Wellhub Integrations

(7)

Verified by Wellhub

G2 reviews are authentic and verified.

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Matthew F.

Director of Finance

Mid-Market (51-1000 emp.)

7/24/2026

"Lots of Gym Options for a More Varied Workout Routine"

4.5/5

What do you like best about Wellhub?

There are lots of gym options, which lets me add plenty of variety and diversity to my workout routine. Review collected by and hosted on G2.com.

What do you dislike about Wellhub?

The filtering options could definitely be improved. I live in Brooklyn, so seeing gym options up to 17 miles away isn’t very helpful. I think Wellhub is priced at the top end of the range. If Wellhub considered raising the price materially, I believe as an organization we would be forced to end our partnership. Review collected by and hosted on G2.com.

Response from Isadora from Wellhub of Wellhub

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Hi Matthew, thank you so much for the wonderful feedback!

We’re thrilled to hear that you love the variety and flexibility Wellhub brings to your routine, and that it’s encouraging you and your team to live healthier lives.

Regarding class filtering, by default, the list view shows options up to 19 miles away. In walkable cities like NYC, the map view may be more helpful! You can find the Map icon at the bottom right corner of the Explore page to easily adjust your radius and find spots right nearby.

If you need help with anything at else, please send us a direct message on Instagram (@wellhub) or X (@wellhubhelp), or drop by our Help Center. We're happy to help!

ITALIA YANET J.

Enterprise (> 1000 emp.)

10/23/2026

"Relaxing, Beautiful, and Intuitive Apps"

4.5/5

What do you like best about Wellhub?

I use Wellhub for sleep and meditation apps. It helps me relax or distract myself from daily life. I like that the wellness apps are visually very beautiful and convey relaxation. The initial setup is intuitive and wasn't difficult. Review collected by and hosted on G2.com.

What do you dislike about Wellhub?

no comments Review collected by and hosted on G2.com.

Response from Isadora from Wellhub of Wellhub

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Hi there! We appreciate your feedback. We are thrilled to hear that Wellhub has become a peaceful part of your daily routine. Wellness is so much more than physical workouts, so knowing that our meditation and sleep apps provide you with a relaxing, visually calming space to unwind and recharge means the world to us. We’re also glad to hear your initial setup was smooth and intuitive. Thank you for making Wellhub part of your self-care journey, and should you ever need anything, feel free to connect with us via our Help Center or at @wellhub on Instagram!

Verified User

Mid-Market (51-1000 emp.)

8/11/2026

"Variety of Gyms, Easy Setup, but Needs Better Integration"

4.5/5

What do you like best about Wellhub?

I like that Wellhub is easy to use for our employees and offers them access to a wide range of gyms and partners, like studios and classes, for a lower price than going to one place without variety. I also appreciate that our employees enjoy the system, especially with the ability to move up into different tiers to get the kind of gym experience they like. The variety of gyms and the nationwide network were big factors in making the switch to Wellhub. The setup process was simple, just like uploading an Excel sheet. Review collected by and hosted on G2.com.

What do you dislike about Wellhub?

The integration with our HCM HRIS isn't as smooth as it could be. It would be great if our HR system could automatically send and deactivate people. Also, I wish they would allow access to the gym more than once a day because some people like to go multiple times, like in the morning and then in the evening. Review collected by and hosted on G2.com.

Response from Isadora from Wellhub of Wellhub

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Hi there! Thanks for taking the time to share your feedback and kind words about our support team and corporate wellness offerings—we’re thrilled to hear that our team has made your journey with us so positive!

Regarding your feedback on pricing, we completely understand how unexpected changes can be frustrating. Wellhub always sends email notifications to the account holder at least 30 days before any price change takes effect, allowing members time to manage, change, or cancel their subscription if needed. If you didn't see an alert, we recommend double-checking your account's email address or your spam/promotions folders.

If you'd like us to review your account details or if you need any further assistance, please don’t hesitate to contact us through our Help Center (https://helpcenter.gympass.com/en-us). You can also reach out via direct message on Instagram (@wellhub) or X/Twitter (@wellhubhelp), and we will be happy to assist you.

Verified User in Financial Services

Enterprise (> 1000 emp.)

5/15/2026

"One Contract, 20,000 Gyms: Flexible Benefit for Employees and Families"

4.5/5

What do you like best about Wellhub?

One single contract providing access to 20,000 gyms/studios in the US, plus a robust array of partner apps. Flexibility for employees to upgrade, downgrade, or cancel at any time. Ability to extend the benefit to family members, to extend the reach beyond just employees. Review collected by and hosted on G2.com.

What do you dislike about Wellhub?

Inability to choose for our specific population which partner apps are included within the partner app network. Frequent changes in pricing. The removal of Equinox which we heard a bit of employee noise about. Review collected by and hosted on G2.com.

What problems is Wellhub solving and how is that benefiting you?

Wellhub helps fill gaps in our suite of benefits where we do not have other solutions. For example, the Clue app provides women's health support, and the substance disorder apps provide substance support, where we don't otherwise have point solutions. We also feel it is a very equitable benefit fo our full 55,000 person population no matter where they live in the US as everyone has access to the partner app network. Review collected by and hosted on G2.com.

Response from Isadora from Wellhub of Wellhub

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Hi there! Thanks for taking the time to share your feedback. We are thrilled to hear that Wellhub is helping to fill important gaps in your suite of benefits for your 55,000 employees and their families—especially with holistic point solutions like Clue and substance support apps.

We appreciate your honest insights regarding our network and pricing. To ensure we maintain the highest quality of service, updates on the price are made periodically, following the expansion of our partnerships, from great gyms and studios to amazing supportive apps, in an all-around holistic approach. But we recognize that changes in partners and pricing adjustments can create some buzz among employees, and we strive to inform account holders at least 30 days ahead of time to avoid any unforeseen circumstances.

If you or your employees ever need further assistance or want to share more details, please don’t hesitate to contact us through our Help Center. You can also reach out via direct message on Instagram (@wellhub) or X/Twitter (@wellhubhelp). We’re always here to help!

Verified User in Defense & Space

Enterprise (> 1000 emp.)

7/22/2026

"Wellhub’s HR Portal: Easy Administration, Great Value, and Constant Improvements"

4.5/5

What do you like best about Wellhub?

The program and services are unlike any other in the USA. The ease of use, the value and the continuous improvements separates Wellhub from any of it's so-called competitors. The HR Portal is a one-stop shop for adds/edits to eligibility, current month and prior month/years reporting and the ability to send specific or all employees promo emails from within the platform make the administration very easy and user friendly. Review collected by and hosted on G2.com.

What do you dislike about Wellhub?

I do not dislike any aspect within reasonable expectations. Review collected by and hosted on G2.com.

Response from Isadora from Wellhub of Wellhub

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Thank you so much for the fantastic review on G2!

We are thrilled to hear that our HR Portal and reporting tools make managing eligibility and promo communications effortless for your team. Empowering administrators while giving employees access to fitness options and high-quality apps they truly love is exactly our goal.

If you or your team ever need support, please reach out via https://helpcenter.gympass.com/en-us, Instagram (@wellhub), or X (@wellhubhelp). Thank you for being a valued Wellhub partner!

Verified User

Enterprise (> 1000 emp.)

7/27/2026

"Comprehensive Wellness, Affordable and Employer-Sponsored"

3.5/5

What do you like best about Wellhub?

I appreciate Wellhub for its affordability and the all-in-one functionality that allows us to have everything in one app, including mental health, physical health, and overall well-being. I really like that it's employer-sponsored, which means employers can cover some of the costs. It's also great that I can share it with family members, which means they too can benefit by getting healthy and managing different aspects financially and mentally. The setup was pretty easy, and we were able to launch it successfully. Review collected by and hosted on G2.com.

What do you dislike about Wellhub?

In my area, even though I have the most affordable plan, there aren't many gyms, so I feel some are left out. Also, I think Wellhub could expand who we can share the app with, like more than just parents and kids. It needs to consider that not everyone has kids or parents who are tech-savvy. It would be better if it allowed sharing with household members or just having the option to share with three people. Review collected by and hosted on G2.com.

Response from Isadora from Wellhub of Wellhub

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Hi there! Thank you so much for taking the time to your feedback with us. We’re thrilled to hear that you and your team are enjoying the all-in-one experience for your physical, mental, and financial well-being, and that your family is benefiting from the plan as well!

We also really appreciate your constructive notes regarding our gym network and family eligibility. Since Wellhub is a corporate benefit, dependent eligibility guidelines (such as partners/spouses and children) are set in coordination with HR teams and company policies. If there are specific gyms or studios in your area that you’d love to see on Wellhub, please feel free to submit a partner referral through your app, so our team can look into adding them!

If you or your team members ever need further assistance or have additional questions, please don’t hesitate to contact us through our Help Center. You can also reach out via direct message on Instagram (@wellhub) or X/Twitter (@wellhubhelp), and we will be happy to assist you.

Verified User in Legal Services

Enterprise (> 1000 emp.)

8/12/2026

"Convenient One-Fee Access to a Wide Range of Wellness Partners"

4.5/5

What do you like best about Wellhub?

It's an easy way to provide multiple benefits to people in 1. The ability to access multiple facilities for 1 flat fee is convenient, and it addresses many different wellness needs with the variety of partners they have. Review collected by and hosted on G2.com.

What do you dislike about Wellhub?

It is starting to feel a little spammy - lots of messages, without a lot of refinement. I may be able to block some of them, but dislike having to use spam filters to block messages from valid vendors Review collected by and hosted on G2.com.

Response from Isadora from Wellhub of Wellhub

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Thank you for sharing your review! We're glad to hear that you find the single-fee access and wide variety of wellness partners valuable for your team.

We also really appreciate your feedback regarding message volume. We want to make sure our communications stay helpful and relevant rather than overwhelming, and we take your feedback into account as we continuously work to ensure a better experience. Thanks for being a part of Wellhub!

Kaylie D.

People Operations & Benefits Program Manager

Mid-Market (51-1000 emp.)

5/11/2026

"Flexible Wellness Program with Room for UX Improvement"

4/5

What do you like best about Wellhub?

I like that Wellhub provides the flexibility to try different gyms and studios at one tiered price, which is really convenient. There are multiple tiered options that suit different wellness routines and lifestyles, which is great. It also offers our employees access to wellness classes or gym sessions they love at a discounted price, providing more flexibility at the same cost. The initiative is fantastic because it reminds companies to focus on employees' mental wellbeing, helping them try new workouts and stay active, which I think is really important. Review collected by and hosted on G2.com.

What do you dislike about Wellhub?

I think the check-in process can be improved from a user experience. If you book a class and you forget to check in on the app, Wellhub freezes your account and users have to pay an extra fee on top of what they already pay monthly to unfreeze their account, just to be able to book classes again. Review collected by and hosted on G2.com.

Response from Isadora from Wellhub of Wellhub

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Hi there, Kaylie! Thank you so much for your feedback!

We love seeing that you and your team are enjoying the flexibility and variety Wellhub offers. Regarding the check-in issues, we completely understand how frustrating it can be if you forget to check in while heading into a workout.

To help make things easier, we recommend enabling push notifications in the app so you’ll always get a friendly reminder! Also, just a quick tip: you can still check in up to 30 minutes after your class ends in case it slips your mind when you first arrive.

If you ever run into any trouble, our team is always here to help! You can reach out to our Help Center at https://helpcenter.gympass.com/en-us, or send us a DM on Instagram @wellhub or Twitter/X @wellhubhelp. We’re here to support you!

Verified User in Computer Software

Mid-Market (51-1000 emp.)

5/9/2026

"Strong Benefit Overall, Some Downsides"

4/5

What do you like best about Wellhub?

Wellhub is one of our benefits that is best received by our employees - the value that they get from us covering the Gold plan is exponential compared to offering the same amount as a stipend (which is why we moved over in the first place). Not sure if it would be as meaningful of a benefit in smaller cities though. Review collected by and hosted on G2.com.

What do you dislike about Wellhub?

The UI/UX is fine at best and honestly could us a lot of improvements, but it works most of the time (which I guess should be the bare minimum but in years past it's been far worse).

The customer support is honestly really difficult to get ahold of remediation for any issues takes a while - we had some problems where users were being charged after being terminated but did not have access to the account to cancel and also weren't able to contact support. Review collected by and hosted on G2.com.

Response from Isadora from Wellhub of Wellhub

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Hi there! Thanks so much for such a detailed and honest review. We’re so happy to hear that covering the Gold plan has been such a hit with your team and is delivering a strong ROI, that’s exactly the kind of impact we’re shooting for!

We also really appreciate you being upfront about our UI/UX and customer support.

We’re always working to smooth out the app experience, and we’ve taken serious note of your frustration regarding billing issues after an employee is offboarded. We want those transitions to be as seamless as possible for you.

If you still have any pending issues with terminated accounts or want to dive deeper into your feedback on the app, please reach out to our Help Center (https://helpcenter.gympass.com/en-us/contact) or send us a DM on Instagram (@wellhub) or X (@wellhubhelp). We’re here to support you! @Lanna Marcondes

Cher M.

Chief of Staff

Mid-Market (51-1000 emp.)

4/27/2026

"Great Workout Variety, Easy Booking, and Solid Value"

4/5

What do you like best about Wellhub?

The product offering and range of different workouts. I also love the price offering and how easy it is to book. Review collected by and hosted on G2.com.

What do you dislike about Wellhub?

The product functionality could be better, better filtering options, distance measurements, and ability to adjust time zones correctly. I do not like that if I accidently forget to check in and provide proof, I dont get my points and it messes up my streak and shows up as a "no show". The ability to pull the invoice (and understand it) is painful as the admin. The support could improve from end to end. Review collected by and hosted on G2.com.

Response from Isadora from Wellhub of Wellhub

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Thanks for sharing your experience, Cher! We’re thrilled to hear that the variety and value of the platform are working well for you.

We understand the challenges you’ve faced with product functionality, check-in policies, and administrative invoicing. Please know that we take this feedback seriously as we are actively working to enhance the app!

We appreciate your honesty and for helping us make the platform better for everyone!