Vozy Features

Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Engages in human-like conversation for task delegation

Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives

Utilize NLP or speech recognition to understand conversational requests and provide accurate, context-aware responses

Encrypts all data transfers using end-to-end encryption.

Provides audit trails to monitor useage to reduce fraud.

Complies with regulations for strong customer authentication such as KYC, PSD2, and others.

Condenses long documents or text into a brief summary.

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Use AI to generate content in the form of text, images, videos, etc.

Provides a repository of information that can be used by those seeking support.

Makes articles in the knowledge base searchable on the web.

Enables users to engage with other users to solve common issues.

Optimizes the customer self-service experience on mobile devices

Gives the user targeted, personalized results based on their activity or preferences

Track, manage, or resolve user requests and IT incidents/issues

Allows the AI agent to learn from interactions and adapt its responses accordingly.

Allows the AI agent to learn from interactions and adapt its responses accordingly.

Provides the AI agent the ability to execute tasks without requiring constant user input.

Allows the AI agent to identify and resolve issues without user intervention.

Tool to send questionnaires to customers to gauge feedback

Score a lead on their quality or likelihood to buy based on certain behaviors

View messages sent by both parties during the chat conversation

Identify different languages

Existing bot models for AI-based tools commonly used for auditory and textual conversation methods

Automatically identify and save contact information of potential customers

Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language

Process and analyze human language in text or audio form

Manage and support multiple languages

Used as a promotional or demonstration tool in sales and marketing presentations

Interprets what a user is doing based on context and helps guide them through the process.

Automatic reply functionality for incoming messages

Provide online support for your customers through live chat or help desk functionality

AI-based platform which conducts a conversation via auditory or textual methods

Helps understand a user's intentions/actions

Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral

Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement.

See options for potential search queries within the system

Transfer queries and organize messages between agents

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Shortcuts for inputting frequently used messages

Software program that continuously adjusts its behavior based on observed data

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Tickets are automatically assigned to specific agents based on predefined rules

Streamlining repetitive tasks and activities through automated and predefined workflows

Multiple agents work together, share tasks, and coordinate to achieve common goals.

Collection of processes, policies, and standards to manage the storage & usability of enterprise data

Process of carefully designing and constructing prompts or input instructions to achieve desired behaviors or outputs from AI models

Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service

Build applications without the use of code

Track revisions and updates made to files and navigate between different versions

Set & manage permission levels based on user roles and restrict access to only authorized individuals

Model the varying behavior of a system over time through diagrams

Application programming interface that allows for integration with other systems/databases

Store and save retrievable data

Observe and track the demand, usage, progress or quality of a system, product, or user

Manage a growing amount of work to meet increased demand without compromising performance

Manage budgets, track and optimize spending and align capacity to workload demand

Plan availability and assign specific time slots for tasks and resources

Interact with agents using conversational language

Define levels of authorization for access to specific files or systems

Ability to interact with various large language models, such as GPT-4, Claude 3, Gemini, Llama 3, and more

Identify which applications need to exchange data and enable these data connections

Flexible architecture allowing tailored configurations

Pre-defined templates within a library for common cases such as contracts, websites, emails, and more

Tools for the systematic analysis of various types of data or statistics

Helps understand a user's intentions/actions

Interprets what a user is doing based on context and helps guide them through the process.

Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work

Bots that work alongside humans on tasks that cannot be fully automated

Assemble applications and processes by dragging over and arranging pre-built components

Used as a promotional or demonstration tool in sales and marketing presentations

Use AI to generate content in the form of text, images, videos, etc.

Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Set up connections to third-party platforms to improve business processes

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral

Artificial neural networks using multiple layers of processing are used to extract progressively higher level features from data.

Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language

Track and manage adherence to policies for any service, product, process, or supplier

Automatic reply functionality for incoming messages

Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills

Transfer queries and organize messages between agents

Adjust communications based on previous interactions or personal preferences

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement.

Program systems that assist users with their daily administrative responsibilities

AI-based platform which conducts a conversation via auditory or textual methods

Train your system to interpret and transcribe voice messages

View and track pertinent metrics to find patterns and gain insights from data

Create, manage and track all task activities and progression

Initiate interactions with customers by proactively starting conversations or providing informational content

Software program that continuously adjusts its behavior based on observed data

Configure existing workflows to meet your organization's needs

Automate processes from start to finish without human assistance

Recording, transcription, and analysis of sales calls for the purpose of training and generating insights

Streamlining repetitive tasks and activities through automated and predefined workflows

Managing and resolving errors that occur during program execution to maintain stability

Manage usernames, account numbers, passwords, biometric data, public access keys, and other documentation

Integrates with Active Directory

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Access work applications remotely, for when working away from the office and/or traveling

Track and manage adherence to policies for any service, product, process, or supplier

Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws

At least a username and password is required to access the system

Active monitoring of systems, applications, or networks

Application programming interface that allows for integration with other systems/databases

Control and manage access to company resources

Set up connections to third-party platforms to improve business processes

A chronological record of actions or occurrences within a network, software, or process

Set & manage permission levels based on user roles and restrict access to only authorized individuals

Create, manage, and track policies and procedures within an organization

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Identify and prevent suspicious activity

Define levels of authorization for access to specific files or systems

Accounts held by members of an organization

Notifications that are delivered to users as soon as an event occurs

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Use AI to generate content in the form of text, images, videos, etc.

Add customized logos and colors to align with company branding

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Securely stores data to prevent data loss or breaches

Allow users to access multiple services after entering their login credentials once

Analyze and gain insights into data in real-time

Process of checking different types of data for accuracy to avoid errors or inconsistencies

Identify or authenticate a person's identity through biological data such as fingerprints or facial patterns.

Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service

Create, design and manage workflows for repetitive tasks

Track and document all activities across devices, networks, and other systems

Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks

Notifying as a warning or reminder of a potential or imminent hazard

Online portal through which end users can access the system, manage tasks, or obtain information

Generate and store passwords in an encrypted database and assist in retrieving lost or forgotten passwords

Identify background objects/scenes within an image or video and label them for providing additional context

Finding unique faces in an unlabeled set of images to aid facial recognition

Validating the identity of an individual or entity through verification of personal information or credentials

Process and analyze human language in text or audio form

Access software remotely via mobile devices

Highlight content and/or make notations about parts of content

Retrieves search results using various capabilities, including AI, ML and NLP

Addition of necessary external data, applications, tools, or features

Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral

Enable businesses to implement machine learning algorithms on business data such as sales and revenue

Detecting fake images or videos generated using deep learning techniques and manipulated media

Allows users to secure content and data for any use.

Identifies and categorizes objects, patterns, or specific features within an image

Import and export data to and from software applications

Active reporting of data and metrics

Manage and support multiple languages

Protect sensitive data for digital privacy

Evaluating and identifying the fundamental components in an image for extracting medical information.

Detecting presence of faces within images or video streams, scanning the entire field of view for areas containing full or partial face

Ability to track motion for easier editing

Detects the positions and orientations of human body parts or objects within an image or video

Predict future data based on historical data sets

Assess and recognize unique features of the face and gender/age and then compare these features to a database of stored faces or images

Search and find data in a structured format

Artificial neural networks using multiple layers of processing are used to extract progressively higher level features from data.

Support multiple types of devices

Integration with third-party CRM systems

Interprets what a user is doing based on context and helps guide them through the process.

Helps in understanding different accents, dialects, and speech patterns.

Helps to generate human-like speech responses.

Provides customizable speech speed and intonation.

Provides multiple voice options like gender, tone and style.

Customize your chat workflows with rules and automations.

Control who the chatbot converses with (and when).

Has the ability to connect interlocator with a human agent when the need arises.

Can provide interlocators with menus, through which they can choose a relevant response.

Can send triggered sequence of automated messages sent on a predefined schedule in a targeted fashion.

Provides personalized responses to interlocator based on segmentation or past responses.

Has tools (e.g. dashboards and reports) to better understand conversations Intelligent Virtual Assistants have had.

Can have a natural, human-like conversation with an interlocator.

Manage and support multiple languages

Categorize emotions expressed and identify if they are positive, negative or neutral

Connections use open standards such as SAML or RADIS.

Offers developers a mobile software development kit to seamlessly add biometric authentication into their applications.

Integrates with identity and access management (IAM) solutions to manage workforce authentication.

Integrates with customer identity and access management (ICAM) solutions to manage customer authentication.

Extra layer of security that requires not only a password and username but also something specific to that user

Request two or more credentials to prove user's identity before granting access to systems

Verify user identity through mobile devices

Copy on the page or chat window encouraging the user to engage with the chat option

Allows the AI agent to route inbound inquiries to the appropriate team or individual based on context.

Track interaction history by documenting conversations for contacts

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Protect sensitive data for digital privacy

Provide tools for live chat on one's website.

Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools.

Has the ability to customize look and feel of chatbot to match` company branding.

Gives user the ability to analyze conversations with the chatbot and see its performance.

Allows users to test the efficacy of various responses through A/B testing.

Allows for varying access to chatbot and admin settings, depending on user, their role, etc.

Can collect and store information from interlocators, such as email, phone number, etc.

Analyze data and automatically generate insights using AI/ML technologies

Copy on the page or chat window encouraging the user to engage with the chat option

Allows business to edit conversations to meet the unique needs of one's business.

Gives users the ability to update systems, like CRM, based on conversations.

Allows users to maintain and observe the accuracy and viability of Intelligent Virtual Assistants.

Editing tool that allows users to drag and drop images, icons, widgets, or other components

Agents pause for human input at key steps and hand off tasks when beyond their confidence or authority.

Track and manage adherence to policies for any service, product, process, or supplier

Allows the AI agent to learn from interactions and adapt its responses accordingly.

Allows the AI agent to learn from interactions and adapt its responses accordingly.

Provides the AI agent the ability to execute tasks without requiring constant user input.

Allows the AI agent to identify and resolve issues without user intervention.

Process and analyze human language in text or audio form

Allows communications to be secure and authenticated.

Autonomously executes tasks such as scheduling, refunds, and renewals by integrating with external systems and APIs.

Allows users to add custom branding (logos, brand colors, etc.) to self-service portals, chatbots, etc.

Automates some or all operation related tasks

Utilizes artificial intelligence to improve workflows or customer experiences

Allows easy integrations with applications, such as messenger applications, APIs, and customer support tools

Record and track all relevant internal and external communications

Completes tasks independently without constant human intervention

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Allows users to automate responses to customer inquiries across various channels.

Provides users the ability to automate the collection and analysis of feedback from customers, employees, or other stakeholders.

Allows users to automate the handling, processing, and management of documents.

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

Train your system to interpret and transcribe voice messages

Addition of necessary external data, applications, tools, or features

Aids in syncing with multiple devices.

Agents pause for human input at key steps and hand off tasks when beyond their confidence or authority.

Enables the AI agent to initiate interactions, such as reminders or follow-ups, with customers.

Provides users the ability to automate gathering and analyzing customer feedback after interactions.

Allows the AI agent to identify when issues require human intervention and escalate them appropriately.

Enables the AI agent to streamline repetitive customer service tasks, improving efficiency and response times.

Allows the AI agent to autonomously resolve customer queries without human intervention.

Enables the AI agent to provide accurate answers based on the context of customer inquiries.

Allows the AI agent to analyze customer sentiment and adjust responses accordingly.

Enables the AI agent to retrieve information from a knowledge base to assist with query resolution.

Provides users the ability to interact with the AI agent in multiple languages for global support.

Allows users to automate responses to customer inquiries across various channels.

Allows users to automate responses to customer inquiries across various channels.

Allows users to automate the process of generating and qualifying sales leads.

Allows users to automate the handling, processing, and management of documents.

Provides users the ability to automate the collection and analysis of feedback from customers, employees, or other stakeholders.

Process and analyze human language in text or audio form

Generative AI can generate synthetic data and simulate scenarios for training and testing purposes.