# Which Oracle EBS resellers offer the strongest post-implementation support models and service level agreements?

<p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">Post-implementation support is where I found the single most useful recent review in the entire <a class="a a--md" elv="true" href="https://www.g2.com/categories/oracle-e-business-suite-resellers"><strong>Oracle E-Business Suite resellers</strong></a> category, and it's a critical one, so I'll build from it honestly. Which Oracle EBS resellers offer the strongest post-implementation support models and service level agreements? What's realistically on offer looks like this:</p><ul>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/capgemini-services/reviews"><strong>Capgemini Services</strong></a>: The provider with the category's only recent SLA-specific review text, and it cuts both ways: the feedback credits genuine round-the-clock weekday support with leaner coverage maintained through national holidays and month-end closing, while stating plainly that SLAs are not followed properly and delivery quality sits below expectation. That's one review doing this whole question's work: the support model exists and runs; the adherence is the problem. Any Capgemini support conversation should start from written SLA terms with remedies, because review feedback on record says the terms alone didn't hold.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/tata-consultancy-services/reviews"><strong>Tata Consultancy Services</strong></a>: The steadier support evidence: client feedback credits extended support to resolve issues and knowledgeable people who guide next steps when problems appear, with the recurring caveat that responsiveness slows during critical phases. For a support contract, that pattern argues for severity-based response commitments rather than generic ones, because critical phases are exactly when the reviews say speed drops.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/chetu/reviews"><strong>Chetu</strong></a>: Included from outside the EBS specialist set because its 44-review base carries the category's most detailed support feedback: responsive, professional, proactive communication as recurring pros, against review feedback describing unresolved concerns with upper management unreachable. It's a general development firm, not an EBS house, so it's here as a support-model comparison point: escalation-path access is the thing its worst review lacked, and the thing to contract for anywhere.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/centroid/reviews"><strong>Centroid</strong></a>: The managed-services model in this category (vendor-stated), which is structurally the strongest post-implementation shape, ongoing operation rather than ticket response. Near-zero review evidence, so the model's strength is a claim your references verify.</li>
</ul><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">What the evidence says to put in any EBS support contract, each line traceable to a review above: severity-tiered response and resolution times with financial remedies, coverage terms for holidays and close periods in writing, a named escalation contact above the delivery team, and quarterly SLA adherence reporting you don't have to request. The category's one detailed SLA review exists because none of that protected the client; make it protect you. Anyone running post-go-live EBS support with these firms, does your vendor report SLA adherence proactively, or do you only hear about it when you complain?</p>

##### Post Metadata
- Posted at: about 2 months ago
- Net upvotes: 1


## Comments
### Comment 1

&lt;p&gt;Building on your list, the change that tends to shift behavior is independent visibility: an agreed reporting rhythm you can see directly, rather than one you rely on the provider to volunteer. Pairing that with graduated service credits linked to priority levels gives the numbers consequences, which is what keeps them accurate. For enterprise support specifically, tying response commitments to issue priority also covers the busiest periods, when general targets tend to be least protective.&lt;/p&gt;

##### Comment Metadata
- Posted at: about 2 months ago
- Author title: Marketer





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