--- title: Verint Workforce Management Reviews meta\_title: 'Verint Workforce Management Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 213 reviews by the users' company size, role or industry to find out how Verint Workforce Management works for a business like yours. aggregate\_rating: rating\_value: 4.2 review\_count: 213 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Verint Workforce Management Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Verint Workforce Management but has limited features. Are you part of the Verint Workforce Management team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Verint Workforce Management is an AI-powered solution that forecasts your customer demand, analyzes and predicts the number of employees needed, and optimizes employee schedules to align with demand across contact center and back-office operations, to help you meet your CX and efficiency goals. We provide industry-leading forecasting accuracy (+/- 95%), the most flexibility in employee scheduling, and AI-derived data insights and dashboards for faster, better decision making. Verint WFM customers have achieved such AI-powered business outcomes as: 20% increase in employee productivity, 20%-30% reduction in employee attrition, 5%-10% increase in NPS / CSAT scores, 35% increase in manager capacity. Verint WFM is part of Verint Open Platform, which helps your customer service operations lower costs and elevate EX and CX with AI-powered bots that automate CX workflows. The Verint Platform has the broadest range of CX Automation solutions, including Agent Copilot Bots, Knowledge Management, Intelligent Virtual Assistants and more. The Platform and solutions are scalable from SMB customers to global enterprises, and can be deployed on-premises, single or multi-tenant cloud, or a hybrid mix. * * * Seller [Verint](https://www.g2.com/sellers/verint) Discussions [Verint Workforce Management Community](https://www.g2.com/products/verint-workforce-management/discuss) Languages Supported German, English, French, Italian, Japanese, Korean, Dutch, Polish, Portuguese, Russian, Spanish, Chinese (Traditional) Solution Type All-in-One Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 6 months ### Return on Investment 18 months [ View More Pricing Information ](https://www.g2.com/products/verint-workforce-management/pricing) ## Top-Rated Alternatives [ ![Aspect Workforce](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aspect Workforce") Aspect Workforce 4.2/5(315) ](https://www.g2.com/products/aspect-workforce/reviews) [ ![NICE Workforce Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "NICE Workforce Management") NICE Workforce Management 4.3/5(90) ](https://www.g2.com/products/nice-workforce-management/reviews) [ ![Genesys Cloud CX](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Genesys Cloud CX") Genesys Cloud CX 4.4/5(1,558) ](https://www.g2.com/products/genesys-cloud-cx/reviews) [ View All Alternatives ](https://www.g2.com/products/verint-workforce-management/competitors/alternatives) ## User Insights Average based on 213 real user reviews. Implementation Time 6 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) JB Joe B. Enterprise (\> 1000 emp.) 6/23/2026 "Robust WFM Solution with Room for Improvement" 4/5 What do you like best about Verint Workforce Management? I appreciate that Verint Workforce Management is a robust WFM solution with everything in one place. It doesn't require extra software to complete tasks for Scheduling and Real Time Analysis, which is really helpful for our team in making informed decisions on scheduling activities and approving Time Off. Also, the queue analytics and reporting provide good data points for making informed decisions. Review collected by and hosted on G2.com. What do you dislike about Verint Workforce Management? It could allow for better incorporation of external business partner staffing data or long-term staffing across an internal team and external business partner team. Make it easier to use phantom schedules or a better solution for staffing planning when working with external business partners where we don't manage scheduling, but know the staffing numbers. Review collected by and hosted on G2.com. What problems is Verint Workforce Management solving and how is that benefiting you? Verint Workforce Management processes time off requests, tracks adherence and attendance. It provides robust scheduling and real-time management without extra software. The queue analytics and reporting facilitate informed decision-making. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Edward R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Edward R.") ER Edward R. Enterprise (\> 1000 emp.) 6/24/2026 "Staffing made easy" 5/5 What do you like best about Verint Workforce Management? I appreciate how well Verint WFM integrates within the broader Verint ecosystem, as well as the breadth of capabilities it offers. Review collected by and hosted on G2.com. What do you dislike about Verint Workforce Management? One challenge we ran into was that WFM and Quality needed to share a single organizational hierarchy. Historically, these were separate solutions, each tailored to its own user base, so the structures didn’t naturally align. Since many capabilities are designed to be segmented by organization, bringing everything under one hierarchy wasn’t straightforward. While custom groups offered a partial workaround, it ended up requiring some tough business conversations—and concessions on both sides—to agree on an updated hierarchy design. Review collected by and hosted on G2.com. What problems is Verint Workforce Management solving and how is that benefiting you? Verint WFM addresses our staffing needs well. It lets agents request and schedule time off, pick up shifts, and track their time. I can also compare activity to DPA to understand what they were doing during different scheduled events and phone states. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Raymond T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Raymond T.") RT Raymond T. Private Banking Specialist Manager - AVP Enterprise (\> 1000 emp.) 6/23/2026 "Efficient Forecasting, Complex User Permissions" 4/5 What do you like best about Verint Workforce Management? I like using Verint Workforce Management for its forecasting feature, which has improved each month I've used it. Having more data integrated into Verint makes it even better. It also saves me time by eliminating the need to do forecasting manually in Google Sheets. The setup was pretty easy now that I'm familiar with the product. Review collected by and hosted on G2.com. What do you dislike about Verint Workforce Management? Permission for the user role, it gets so complex. We need to add the sub org in each permission if we have someone in the top org. If we don't, then they can search for users in the sub org. Review collected by and hosted on G2.com. What problems is Verint Workforce Management solving and how is that benefiting you? I use Verint Workforce Management for forecasting, scheduling, and optimizing team meetings. It saves time from doing manual tasks in spreadsheets and allows agents to submit PTO on their own. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Jenn H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jenn H.") JH Jenn H. Small-Business (50 or fewer emp.) 6/23/2026 "Powerful Features, but Requires Better Integration" 3.5/5 What do you like best about Verint Workforce Management? I love the ease of using the system; it's wonderful. Verint Workforce Management has really helped us hold our agents accountable for their adherence discrepancies by allowing us to run real-time adherence reports. It's also great for scheduling and lets us easily add in breaks and lunches. Review collected by and hosted on G2.com. What do you dislike about Verint Workforce Management? Everything is manual. It does not talk effectively through Five9. And we would like to be able to have certain dashboards created for scorecards and KPI purposes. It was very difficult to set up, and we had to go through multiple training sessions to grasp the program. Review collected by and hosted on G2.com. What problems is Verint Workforce Management solving and how is that benefiting you? I use Verint Workforce Management to hold agents accountable for adherence discrepancies, run real-time adherence reports, and manage scheduling, including breaks and lunches. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User Small-Business (50 or fewer emp.) 6/23/2026 "Slow and Buggy, but Useful Mobile Feature" 2.5/5 What do you like best about Verint Workforce Management? I like the Verint Workforce Management mobile app because it puts PTO requests and management into the palms of agents' hands. It really saves time for management teams since they don't have to field these requests every day. Review collected by and hosted on G2.com. What do you dislike about Verint Workforce Management? The system is very slow. And external data lakes are almost useless. It seems to be riddled with random bugs that cause things to need to be rebooted. The data lakes seem to be designed by engineers who had no idea what the 'usable' data in the system actually was. They just dump a bunch of mostly irrelevant data out that doesn't ever match to what canned reports show. Meetings with engineers yield no Verint solutions and instead fall back on us to derive workarounds. The initial setup was difficult. We spent most of our training in a system before we knew who would be onboarded, so we didn't know what questions to ask because we really didn't know how the system was going to be used or by who. Review collected by and hosted on G2.com. What problems is Verint Workforce Management solving and how is that benefiting you? I use Verint Workforce Management for intraday and long-term staffing and forecasting. The mobile app saves time by allowing agents to manage PTO requests easily, reducing the management team's daily workload. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User Small-Business (50 or fewer emp.) 6/23/2026 "Highly Customizable with Room for Improvement" 4.5/5 What do you like best about Verint Workforce Management? I like Verint Workforce Management for its customization to my specific needs, offering robust options. It's really helpful for setting up different parameters easily within the shifts for either a group or an individual agent. I've found it useful in ensuring that we have the right people in the right place at the right time. It uses historical volume, trends, and patterns to determine future staffing needs. The initial setup was easy enough, despite the large amount of information to absorb during implementation. Review collected by and hosted on G2.com. What do you dislike about Verint Workforce Management? User management search features are very limited. Either by 2500 within the screen, or if searching for an individual name I am limited by the first 100 users, instead of it showing me all users with the same last name, like Smith. It would be great if there was a report that allowed users to import their entire user population. I understand if on the user management screen itself there are limitations due to processing needs, but there needs to be a way to export ALL users, active and inactive, from the database without having to apply so many different filters to parse out the data. Same when searching for a very common name, it should cap out at the 2500 number of users shown, not 100, how do I ever find all the Jessica's, or those with the last name of Smith? Review collected by and hosted on G2.com. What problems is Verint Workforce Management solving and how is that benefiting you? Verint Workforce Management ensures we have the right people, in the right place, at the right time, using historical volume, trends, and patterns to predict future volume and staffing needs. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User Mid-Market (51-1000 emp.) 6/24/2026 "Frustrating Experience with Outdated UI" 0.5/5 What do you like best about Verint Workforce Management? I like the time off pools for automation because it makes it easy to provide answers for associates on time off approvals. I also appreciate the future state options offered by Verint Workforce Management. Review collected by and hosted on G2.com. What do you dislike about Verint Workforce Management? I feel like Verint Workforce Management is currently not the most updated version or needs to be cleaned up, which is causing more frustration than help. The visuals or dashboards aren't the easiest to work with, and it lacks interval data and insights for capacity planning. I think the schedule view, dashboards, forecasting tools, organization separation, and capacity planning could be improved. Additionally, flexible adjustments, platform terminology, and the connection with quality management and analytics are areas where it doesn't work as well for me. Review collected by and hosted on G2.com. What problems is Verint Workforce Management solving and how is that benefiting you? I use Verint Workforce Management for scheduling and forecasting. It helps automate time off approvals, but the outdated version causes frustration and lacks interval data and insights for capacity planning. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User Mid-Market (51-1000 emp.) 6/24/2026 "Optimizes BPO Forecasting with Room for Setup Improvement" 5/5 What do you like best about Verint Workforce Management? I like Verint Workforce Management for its transcription bot, AQM, and Speech Analytics features. These tools help me understand the voice of the customer, identify targeted areas of improvement, and provide actionable data that allows my team and leaders to anticipate business changes before they become impactful. Review collected by and hosted on G2.com. What do you dislike about Verint Workforce Management? Scheduling, scorecards, exact transcription, and support setup are not great. Better support is needed on setting up the scorecards, and documented processes would be helpful. It's unclear which tools need to be enabled for the solution to work as designed, like needing a healthcare library for meaningful transcription output. Also, the initial setup was not easy at all. Review collected by and hosted on G2.com. What problems is Verint Workforce Management solving and how is that benefiting you? Verint Workforce Management helps us forecast accurately to meet service level requirements and provides staffing models for customer negotiations. It also delivers actionable data through features like transcription bot, AQM, and Speech Analytics, allowing us to understand business changes before they become impactful. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G Verified User Enterprise (\> 1000 emp.) 6/24/2026 "Effortless Forecasting and Scheduling with Minor Friction" 4/5 What do you like best about Verint Workforce Management? I love the overall ease of use of Verint Workforce Management. It makes forecasting volume easy with connected phone data and scheduling is a breeze. The queue analytics allow easy at-a-glance KPI performance, and forecasting and scheduling work with very little friction. I also appreciate that we can see historical performance easily and understand how seasonal impacts affect volume, allowing us to staff people according to those statistics. Review collected by and hosted on G2.com. What do you dislike about Verint Workforce Management? Scheduling has a little friction, especially when adding events that have conflicts for multiple people. It causes the whole process to be redone, rather than just fixing the issue immediately. Review collected by and hosted on G2.com. What problems is Verint Workforce Management solving and how is that benefiting you? Verint Workforce Management makes forecasting volume easy with connected phone data, simplifies scheduling, and provides queue analytics for quick KPI performance checks. It allows us to easily see historical performance and plan staffing by considering seasonal impacts. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite DS Dominique S. Enterprise (\> 1000 emp.) 6/24/2026 "Eases Scheduling, Empowers Management" 4.5/5 What do you like best about Verint Workforce Management? I like the easyness of Verint Workforce Management. It's easy to use and to teach new employees how to use it. I appreciate that it helps me help the managers and supervisors. It solves conflicts of leave and helps make sure the supervisors know where the employees are in what queues. The initial setup was easy. Review collected by and hosted on G2.com. What do you dislike about Verint Workforce Management? I just need to learn queue hopping. My team is more complex Review collected by and hosted on G2.com. What problems is Verint Workforce Management solving and how is that benefiting you? I use Verint Workforce Management for scheduling, task management, and resolving leave conflicts. It ensures supervisors know employee locations in queues, which helps manage workload spikes effectively. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Questions about Verint Workforce Management? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Verint Workforce Management ](https://www.g2.com/products/verint-workforce-management/discussions/new) GU Guest User • Last activity over 1 year ago What are the benefits and drawbacks of using Verint Workforce Management for employee scheduling? 0 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/what-are-the-benefits-and-drawbacks-of-using-verint-workforce-management-for-employee-scheduling) LP Lem Palomer • Last activity over 3 years ago Any chance Verint can have this feature where it notifies you about your schedule and long calls? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/any-chance-verint-can-have-this-feature-where-it-notifies-you-about-your-schedule-and-long-calls) [ View all Discussions ](https://www.g2.com/products/verint-workforce-management/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 6 months ### Return on Investment 18 months ### Average Discount 11% [ View More Pricing Information ](https://www.g2.com/products/verint-workforce-management/pricing) Verint Workforce Management Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_e3a8d60332cca437222ea3ba4d00292c/genesys-cloud-cx.png "Product Avatar Image") Genesys Cloud CX 4.4/5(1,558) [ Compare Now ](https://www.g2.com/compare/genesys-cloud-cx-vs-verint-workforce-management) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_ed06245bd1233bbb3747b164f2538ee3/nice-workforce-management.png "Product Avatar Image") NICE Workforce Management 4.3/5(90) [ Compare Now ](https://www.g2.com/compare/nice-workforce-management-vs-verint-workforce-management) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_d535153dfd4009f4b1b56073f49df130/aspect-workforce.png "Product Avatar Image") Aspect Workforce 4.2/5(315) [ Compare Now ](https://www.g2.com/compare/aspect-workforce-vs-verint-workforce-management) ##### ##### Verint Workforce Management Features Platform Integration APIs User, Role, and Access Management Activity Dashboard Workforce Management Platform Features Labor Forecasting Shift Scheduling Time & Attendance Tracking Workforce Management Agent Availability Shift Scheduling Administration Productivity Analysis Labor Forecasting [ View More Features ](https://www.g2.com/products/verint-workforce-management/features) ##### Categories on G2 [Workforce Management](https://www.g2.com/categories/workforce-management)[Contact Center Workforce](https://www.g2.com/categories/contact-center-workforce) ##### Explore More [What platform offers the most detailed demographic mapping tools?](https://www.g2.com/discussions/what-platform-offers-the-most-detailed-demographic-mapping-tools)[Which JDK distributions have the strongest vendor support record for large enterprise Java environments in regulated industries?](https://www.g2.com/discussions/which-jdk-distributions-have-the-strongest-vendor-support-record-for-large-enterprise-java-environments-in-regulated-industries)[Which audience intelligence platforms work best for a media agency that needs to build credible audience profiles for client pitches without buying three separate data tools?](https://www.g2.com/discussions/which-audience-intelligence-platforms-work-best-for-a-media-agency-that-needs-to-build-credible-audience-profiles-for-client-pitches-without-buying-three-separate-data-tools%20) [Best AI assistants for meeting scheduling and follow-ups](https://www.g2.com/discussions/best-ai-assistants-for-meeting-scheduling-and-follow-ups)[Which is the most trusted encryption software by security officers at healthcare and financial services organizations based on user reviews?](https://www.g2.com/discussions/which-is-the-most-trusted-encryption-software-by-security-officers-at-healthcare-and-financial-services-organizations-based-on-user-reviews)[Pros and Cons Details](https://www.g2.com/products/verint-workforce-management/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)