[ Verint ... Reviews ](https://www.g2.com/products/verint-workforce-management/reviews) [ Verint ... Reviews ](https://www.g2.com/products/verint-workforce-management/reviews) # Verint Workforce Management Features ##### ## Platform (7) Integration APIs Application Programming Interface - Specification for how the application communicates with other software. API's typically enable integration of data, logic, objects, etc with other software applications. Internationalization Enables users to view and transact business with the same content in multiple languages and currencies. User, Role, and Access Management Grant access to select data, features, objects, etc. based on the users, user role, and groups. Performance Is consistently available (uptime) and allows users to complete tasks reliably. Mobility Is accessible from a mobile device and by users on the go. Reporting Provides analytics tools that reveal important business metrics and track progress. Dashboards Creates dashboards to track information like open positions, current headcount, and recruiting pipeline. Show More ##### ## Workforce Management Platform Features (8) Labor Forecasting Predict the number and types of employees necessary to meet anticipated demand to control labor costs. Shift Scheduling Plan employee work shifts according to availability and provide notifications to employees when they are scheduled. Time & Attendance Tracking Let employees track the hours they have worked through integrations with time tracking products or built in time tracking features. Absence & Leave Management Employees can submit paid time off (PTO) or leave of absence requests that managers can approve or deny within the platform. Skills Management Organize, sort, and view employees based on skills and qualifications in order to make smarter workforce decisions. Workforce Analytics Tools designed to help analyze employee data and develop baselines for evaluating and optimizing workforce management. Self-Service Capabilities Web portals through which employees can view their schedules, submit PTO requests, configure work availability and preferences, and self-schedule from available work times. Mobile Shift Scheduling Managers and employees can create or claim available work shifts and receive notifications on their mobile device. Show More ##### ## Workforce Management (5) Agent Availability Offers complete visibility into agent availability to efficiently create and manage schedules. Skills Management Organize, sort, and view employees based on skills and qualifications in order to make smarter workforce decisions. Shift Scheduling Plan employee work shifts according to availability and provide notifications to employees when they are scheduled. Agent Self-Service Allows agents to set their own preferences, request time off, and trade shifts. Mobile Access Allows users to access the software using mobile devices. Show More ##### ## Administration (5) Automation Automates some or all operation related tasks Performance Analysis Monitors call volume and quality to evaluate agent performance. Dashboards Has a centralized dashboard for users to interact with. Forecasting Forecasts scheduling needs based on historical data. Intraday Management Tracks agent workloads throughout the day and helps supervisors allocate resources as needed. Show More [ ![Celayix](https://images.g2crowd.com/uploads/product/hd_favicon/b4fc58f36b12fc448b3e2a5ea4a14119/celayix.svg "Celayix") Sponsored Celayix 4/5 (12) Visit Website ](javascript:void(0)) ## Top-Rated Alternatives [ ![Aspect Workforce](https://images.g2crowd.com/uploads/product/hd_favicon/1bc473736584738b9b2594e69ea257a0/aspect-workforce.svg "Aspect Workforce") Aspect Workforce 4.2/5 (303) ](https://www.g2.com/products/aspect-workforce/reviews) [ ![NICE Workforce Management](https://images.g2crowd.com/uploads/product/hd_favicon/d5be9ff71e99439dfb18b22610f0b713/nice-workforce-management.svg "NICE Workforce Management") NICE Workforce Management 4.3/5 (88) ](https://www.g2.com/products/nice-workforce-management/reviews) [ ![Genesys Cloud CX](https://images.g2crowd.com/uploads/product/hd_favicon/cca7778a7f52f5a71782576104666b99/genesys-cloud-cx.svg "Genesys Cloud CX") Genesys Cloud CX 4.4/5 (1,460) ](https://www.g2.com/products/genesys-cloud-cx/reviews) [ View All Alternatives ](https://www.g2.com/products/verint-workforce-management/competitors/alternatives) ## Technology Glossary Features View full feature definition View definitions of the features and discover new technology terms. [View Glossary](/glossary) [Labor Forecasting](/glossary/labor-forecasting) Labor forecasting is the process of predicting future labor needs. Learn more about forecasting staffing needs, different prediction methods, and how to implement a unique strategy. [Shift Scheduling](/glossary/shift-scheduling) Shift scheduling is the process of creating work schedules to support company needs and employee satisfaction. Learn more about shift scheduling and how to create a successful process. Verint Workforce Management Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_e3a8d60332cca437222ea3ba4d00292c/genesys-cloud-cx.png "Product Avatar Image") Genesys Cloud CX 4.4/5 (1,551) [ Compare Now ](https://www.g2.com/compare/genesys-cloud-cx-vs-verint-workforce-management) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_ed06245bd1233bbb3747b164f2538ee3/nice-workforce-management.png "Product Avatar Image") NICE Workforce Management 4.3/5 (90) [ Compare Now ](https://www.g2.com/compare/nice-workforce-management-vs-verint-workforce-management) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_d535153dfd4009f4b1b56073f49df130/aspect-workforce.png "Product Avatar Image") Aspect Workforce 4.2/5 (314) [ Compare Now ](https://www.g2.com/compare/aspect-workforce-vs-verint-workforce-management) ##### Categories on G2 [ Workforce Management ](https://www.g2.com/categories/workforce-management)[ Contact Center Workforce ](https://www.g2.com/categories/contact-center-workforce) ##### Explore More [ Which vendor offers the most customizable lease tracking features? ](https://www.g2.com/discussions/which-vendor-offers-the-most-customizable-lease-tracking-features)[ Recommended data science software for e-commerce ](https://www.g2.com/discussions/what-s-the-recommended-data-science-software-for-e-commerce)[ What is the best tool for centralized log monitoring across systems? ](https://www.g2.com/discussions/what-is-the-best-tool-for-centralized-log-monitoring-across-systems) [ Best software for managing parallel builds ](https://www.g2.com/discussions/best-software-for-managing-parallel-builds)[ What platform supports multi-source log aggregation? ](https://www.g2.com/discussions/what-platform-supports-multi-source-log-aggregation)[ Pros and Cons Details ](https://www.g2.com/products/verint-workforce-management/reviews?qs=pros-and-cons) Show More [ Which vendor offers the most customizable lease tracking features? ](https://www.g2.com/discussions/which-vendor-offers-the-most-customizable-lease-tracking-features)[ Recommended data science software for e-commerce ](https://www.g2.com/discussions/what-s-the-recommended-data-science-software-for-e-commerce)[ What is the best tool for centralized log monitoring across systems? ](https://www.g2.com/discussions/what-is-the-best-tool-for-centralized-log-monitoring-across-systems) [ Best software for managing parallel builds ](https://www.g2.com/discussions/best-software-for-managing-parallel-builds)[ What platform supports multi-source log aggregation? ](https://www.g2.com/discussions/what-platform-supports-multi-source-log-aggregation)[ Pros and Cons Details ](https://www.g2.com/products/verint-workforce-management/reviews?qs=pros-and-cons)