Verint Workforce Management Features

Platform (7)

Integration APIs: As reported in 37 Verint Workforce Management reviews. Application Programming Interface - Specification for how the application communicates with other software. API's typically enable integration of data, logic, objects, etc with other software applications.
Internationalization: As reported in 35 Verint Workforce Management reviews. Enables users to view and transact business with the same content in multiple languages and currencies.
User, Role, and Access Management: As reported in 45 Verint Workforce Management reviews. Grant access to select data, features, objects, etc. based on the users, user role, and groups.
Performance: Is consistently available (uptime) and allows users to complete tasks reliably. This feature was mentioned in 45 Verint Workforce Management reviews.
Mobility: Is accessible from a mobile device and by users on the go. 36 reviewers of Verint Workforce Management have provided feedback on this feature.
Reporting: Provides analytics tools that reveal important business metrics and track progress. 42 reviewers of Verint Workforce Management have provided feedback on this feature.
Dashboards: As reported in 40 Verint Workforce Management reviews. Creates dashboards to track information like open positions, current headcount, and recruiting pipeline.

Workforce Management Platform Features (8)

Labor Forecasting: Predict the number and types of employees necessary to meet anticipated demand to control labor costs. 60 reviewers of Verint Workforce Management have provided feedback on this feature.
Shift Scheduling: Based on 66 Verint Workforce Management reviews. Plan employee work shifts according to availability and provide notifications to employees when they are scheduled.
Time & Attendance Tracking: Let employees track the hours they have worked through integrations with time tracking products or built in time tracking features. 67 reviewers of Verint Workforce Management have provided feedback on this feature.
Absence & Leave Management: Employees can submit paid time off (PTO) or leave of absence requests that managers can approve or deny within the platform. 67 reviewers of Verint Workforce Management have provided feedback on this feature.
Skills Management: As reported in 61 Verint Workforce Management reviews. Organize, sort, and view employees based on skills and qualifications in order to make smarter workforce decisions.
Workforce Analytics: Based on 62 Verint Workforce Management reviews. Tools designed to help analyze employee data and develop baselines for evaluating and optimizing workforce management.
Self-Service Capabilities: Based on 59 Verint Workforce Management reviews. Web portals through which employees can view their schedules, submit PTO requests, configure work availability and preferences, and self-schedule from available work times.
Mobile Shift Scheduling: Managers and employees can create or claim available work shifts and receive notifications on their mobile device. 47 reviewers of Verint Workforce Management have provided feedback on this feature.

Workforce Management (5)

Agent Availability: Based on 38 Verint Workforce Management reviews and verified by the G2 Product R&D team. Offers complete visibility into agent availability to efficiently create and manage schedules.
Skills Management: Based on 36 Verint Workforce Management reviews and verified by the G2 Product R&D team. Organize, sort, and view employees based on skills and qualifications in order to make smarter workforce decisions.
Shift Scheduling: Based on 38 Verint Workforce Management reviews and verified by the G2 Product R&D team. Plan employee work shifts according to availability and provide notifications to employees when they are scheduled.
Agent Self-Service: Based on 35 Verint Workforce Management reviews and verified by the G2 Product R&D team. Allows agents to set their own preferences, request time off, and trade shifts.
Mobile Access: Based on 29 Verint Workforce Management reviews and verified by the G2 Product R&D team. Allows users to access the software using mobile devices.

Administration (5)

Automation: Based on 34 Verint Workforce Management reviews and verified by the G2 Product R&D team. Automates some or all operation related tasks
Performance Analysis: Based on 36 Verint Workforce Management reviews and verified by the G2 Product R&D team. Monitors call volume and quality to evaluate agent performance.
Dashboards: Based on 36 Verint Workforce Management reviews and verified by the G2 Product R&D team. Has a centralized dashboard for users to interact with.
Forecasting: Based on 37 Verint Workforce Management reviews and verified by the G2 Product R&D team. Forecasts scheduling needs based on historical data.
Intraday Management: Based on 37 Verint Workforce Management reviews and verified by the G2 Product R&D team. Tracks agent workloads throughout the day and helps supervisors allocate resources as needed.

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Technology Glossary Features

View definitions of the features and discover new technology terms.

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Labor Forecasting

Labor forecasting is the process of predicting future labor needs. Learn more about forecasting staffing needs, different prediction methods, and how to implement a unique strategy.

Shift Scheduling

Shift scheduling is the process of creating work schedules to support company needs and employee satisfaction. Learn more about shift scheduling and how to create a successful process.

Verint Workforce Management Comparisons