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Compare Aspect Workforce and Verint Workforce Management 
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At a Glance
Market Segments
Enterprise (63.4% of reviews)
Enterprise (54.7% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Aspect Workforce
Star Rating
(302)4.2 out of 5
Market Segments
Enterprise (63.4% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Aspect WorkforceVerint Workforce Management
Star Rating
(176)4.2 out of 5
Market Segments
Enterprise (54.7% of reviews)
Entry-Level Pricing
No pricing available
Learn more about Verint Workforce ManagementSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that while both Verint Workforce Management and Aspect Workforce have a solid star rating of 4.2, Verint is particularly praised for its robust features in agent self-service, with users highlighting the ease of accessing schedules and requests through the platform.
- Reviewers mention that Aspect Workforce shines in shift scheduling, scoring a notable 9.0, with users appreciating its intuitive drag-and-drop interface that simplifies the process of creating and adjusting schedules.
- G2 users indicate that Verint excels in quality of support, scoring 8.0, with many reviewers noting the responsiveness and helpfulness of the support team, which contrasts with Aspect's score of 7.9, where some users have reported slower response times.
- Users on G2 highlight that Aspect Workforce offers superior agent availability features, scoring 8.9, which allows for better management of agent schedules and availability, while Verint's score of 8.2, although solid, does not match the flexibility offered by Aspect.
- Reviewers mention that both products perform well in forecasting, each scoring 7.9, but users of Verint appreciate its advanced analytics capabilities that provide deeper insights into workforce trends, which some users feel is lacking in Aspect.
- Users say that Verint's ease of use is rated at 8.4, making it more user-friendly compared to Aspect's 7.9, with many reviewers noting that the interface is straightforward and easy to navigate, which is crucial for daily operations.
Pricing
Entry-Level Pricing
Aspect Workforce
No pricing availableVerint Workforce Management
No pricing availableFree Trial
Aspect Workforce
No trial information availableVerint Workforce Management
No trial information availableRatings
Meets Requirements
8.5
254
8.4
94
Ease of Use
7.9
256
8.4
137
Ease of Setup
7.2
162
7.7
88
Ease of Admin
7.5
153
7.9
36
Quality of Support
7.9
239
8.0
90
Has the product been a good partner in doing business?
8.4
149
8.5
36
Product Direction (% positive)
8.4
247
8.0
95
Features by Category
Workforce Management
8.9
46
|
Verified
8.3
38
|
Verified
8.1
44
|
Verified
8.2
36
|
Verified
9.0
46
|
Verified
8.4
38
|
Verified
8.8
45
|
Verified
8.0
35
|
Verified
7.5
36
|
Verified
7.5
29
|
Verified
Administration
8.0
46
|
Verified
7.7
34
|
Verified
7.9
45
|
Verified
7.8
36
|
Verified
8.0
44
|
Verified
7.8
36
|
Verified
7.9
46
|
Verified
7.9
37
|
Verified
8.6
46
|
Verified
8.4
37
|
Verified
Platform
Not enough data
Feature Not Available
Not enough data
7.4
37
Not enough data
7.6
35
Not enough data
8.4
45
Not enough data
8.4
45
Not enough data
7.7
36
Not enough data
7.8
42
Not enough data
8.1
40
Workforce Management Platform Features
Not enough data
8.2
60
Not enough data
8.5
66
Not enough data
8.7
67
Not enough data
8.0
67
Not enough data
7.9
61
Not enough data
Feature Not Available
Not enough data
8.3
62
Not enough data
7.8
59
Not enough data
7.3
47
Not enough data
Feature Not Available
Categories
Categories
Shared Categories
Aspect Workforce and Verint Workforce Management are categorized as Contact Center Workforce and Workforce Management
Unique Categories
Aspect Workforce has no unique categories
Verint Workforce Management has no unique categories
Reviews
Reviewers' Company Size
Aspect Workforce
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Verint Workforce Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
12.1%
Telecommunications
10.0%
Insurance
7.6%
Information Technology and Services
6.9%
Retail
6.2%
Other
57.2%
Insurance
12.9%
Financial Services
11.2%
Information Technology and Services
8.8%
Hospital & Health Care
7.6%
Telecommunications
6.5%
Other
52.9%
Alternatives
Discussions
What factors affect the FTE calculation? How the shrinkage module impact that calculation ?
1 Comment
CC
The IDPs do not consider the shrinkage calculations that you input on eWFM, it only considers the segments that the agents have on their schedule. Read more
Where is the best place to retrive training docs?
1 Comment
SH
For training documentation or questions, please go to https://www.aspect.com/support. You can either chat/call our support team directly, or log in to the...Read more
What does aspect software do?
1 Comment
SL
Aspect/Alvaria is a workforce management software tool. This tool helps with forecasting call arrival patterns, scheduling workforce to optimize service...Read more
Any chance Verint can have this feature where it notifies you about your schedule and long calls?
1 Comment
AT
Hi Lem – thank you for taking the time to submit this question about notifications. Sorry for the delayed response. I hope that the answer could still be...Read more
What is Verint Workforce Management used for?
1 Comment
KS
Workforce planning and scheduling of resources including forecasting and resourcing scheduling rulesRead more
What are the benefits and drawbacks of using Verint Workforce Management for employee scheduling?
1 Comment
AT
Verint Workforce Management (WFM) is an AI-powered workforce management software that is designed to ensure that the right people are scheduled at the right...Read more
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