Verint Automated Quality Management Reviews 2026: Details, Pricing, & Features

Verint Automated Quality Management Media

Verint Automated Quality Management Demo - Verint Quality Bot

Simply ask your evaluation questions and let Verint Quality Bot refine your evaluation form.

Verint Automated Quality Management Demo - Performance Overview

With Verint Quality Bot, you can automate evaluations, you can get a more complete, granular view of agent skills.

Verint Automated Quality Management Demo - AI insights at your fingertips

Get a complete set of agent performance insights and build a comprehensive agent skillset database.

Verified User in Education Management

Small-Business (50 or fewer emp.)

7/11/2024

"Valuable tool for team for time management"

3.5/5

What do you like best about Verint Automated Quality Management?

The automation of quality checks has significantly reduced the time we spend on manual reviews, allowing us to focus on other important tasks.Verint AQM offers detailed analytics and reports that have given us deeper insights into our performance and areas for improvement. Review collected by and hosted on G2.com.

What do you dislike about Verint Automated Quality Management?

Setting up the system took a bit longer than we anticipated, and we needed some support to get everything configured correctly. Review collected by and hosted on G2.com.

Verified User in Telecommunications

Enterprise (> 1000 emp.)

3/12/2024

"Verint AQM is very useful and easy to utilize."

5/5

What do you like best about Verint Automated Quality Management?

VAQM is super easy to use and I can review/edit my submitted audits right away. Review collected by and hosted on G2.com.

What do you dislike about Verint Automated Quality Management?

I beleive there's nothing I dislike about this tool. Review collected by and hosted on G2.com.

Verified User in Banking

Mid-Market (51-1000 emp.)

10/17/2023

"Statistically Significant Sample Sizes of Quality Evaluations"

5/5

What do you like best about Verint Automated Quality Management?

Verint Automated Quality Management is extremely user friendly with a number of great features including the reporting features. Review collected by and hosted on G2.com.

What do you dislike about Verint Automated Quality Management?

Verint Automated Quality Management required a lot of tuning to get the scores to be acurate which was time consuming. Review collected by and hosted on G2.com.

What problems is Verint Automated Quality Management solving and how is that benefiting you?

Before Automated Quality Management, we were only evaluating 4 calls per agent per month-- a tiny fraction of the total calls that the agents took in a month. With AQM, we are able to evaluate ALL of their calls from a black and white perspective. AQM takes care of all of our compliance and regulatory questions which enables our leaders and Quality Team to focus on soft skills. It really is a win-win! Review collected by and hosted on G2.com.

Nick B.

Supervisor, Service Center

Mid-Market (51-1000 emp.)

6/14/2022

"Brief expeirence with AQM so far."

3.5/5

What do you like best about Verint Automated Quality Management?

The depth of what AQM seems to offer appears to be incredible and allows for AQM to help target the smallest details and outliers. Review collected by and hosted on G2.com.

What do you dislike about Verint Automated Quality Management?

I consider myself fairly tech savy and a new user to AQM within Verint. I don't feel the user interaction is the easiest to navigate. It almost feels like I have to be an expert with Verint first to even begin using the AQM stuff and navigating through it. Seems like a lot of learning is trial and error Review collected by and hosted on G2.com.

Daniel O.

HR Assistant

Enterprise (> 1000 emp.)

3/25/2022

"Really precise & simple"

4.5/5

What do you like best about Verint Automated Quality Management?

Clear visuals and arrangement of the information, everything simple and clear and organized what else can you ask for? Review collected by and hosted on G2.com.

What do you dislike about Verint Automated Quality Management?

So far I don't really have any complaints, the only and is not determining is that sometimes with big data it frozes from time to time but can be equipment related Review collected by and hosted on G2.com.

Verified User in Financial Services

Small-Business (50 or fewer emp.)

6/14/2022

"AQM"

4/5

What do you like best about Verint Automated Quality Management?

Helps us review thousands of calls. Takes manual process out of monitoring and scoring calls Review collected by and hosted on G2.com.

What do you dislike about Verint Automated Quality Management?

Steep learning curve. Getting adjusted to using and setting it up can be difficult Review collected by and hosted on G2.com.

4.3 out of 5 stars

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