1. [Home](https://www.g2.com/) 2. ... 3. [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance) 4. [Verint Automated Quality Management Discussions](https://www.g2.com/products/verint-automated-quality-management/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_19576b6f9cdacc4e3c55837439d5c78c/verint-automated-quality-management.png "Product Avatar Image") ](/products/verint-automated-quality-management/reviews) [ Verint Automated Quality Management ](/products/verint-automated-quality-management/reviews) (6)4.3/5 Verint® Automated Quality Management™ is an AI-powered solution that automates quality management by scoring 100% of customer interactions across voice and digital channels. It eliminates manual sampling, giving organizations a complete, objective view of agent performance and compliance—while reducing costs and improving service quality. Verint also offers Quality Bot™, an AI-powered solution that expands supervisor capacity, boosts agent performance and delivers targeted coaching based on granular performance insights. Did you know? With the Quality Bot, you can make your traditional quality processes smart within just 60 days. Leverage automated quality analysis and AI without disrupting your contact center quality assurance processes: • Extend supervisor capacity and reduce costs related to manual scoring. • Improve agent coaching and enhance employee experience (EX). • Minimize compliance risks resulting from random call sampling. • Better meet customer expectations and drive exceptional customer service. AI business outcomes from Verint customers: • A telco saved $4M by autoscoring 1.8M interactions. • A FinTech brand increased compliance coverage from 1% to 96%, saving 1,200 FTEs. Whether you're cloud-based or on-prem, Verint AQM and Quality Bot can modernize your quality assurance program—without disrupting your workflows. If you're looking for a more hands-on approach, Verint® Quality Management™ supports multi-channel evaluations, self-assessments, and performance tracking with the ability to integrate automation in the form with the help of the Verint Quality Bot when you’re ready. Explore how AI-powered quality management can help you scale smarter and deliver real outcomes now. Show More * * * ### 50.0 Nps Score Already have Verint Automated Quality Management? ### All Verint Automated Quality Management Discussions Search Most CommentedMost HelpfulPinned by G2Newest All DiscussionsDiscussions with CommentsPinned by G2Discussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Pinned by G2 Newest Filter by All Discussions Discussions with Comments Pinned by G2 Discussions without Comments ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • almost 3 years ago More Options - [ # What is Verint Automated Quality Management used for? ](/discussions/what-is-verint-automated-quality-management-used-for) What is Verint Automated Quality Management used for? [ Contact Center Quality Assurance Software ](https://www.g2.com/tags/contact-center-quality-assurance-software) * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Verint+Automated+Quality+Management+questions+and+get+answers+from+expert+users+in+our+Verint+Automated+Quality+Management+Discussions+section.&title=Verint+Automated+Quality+Management+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fverint-automated-quality-management%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Verint+Automated+Quality+Management+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fverint-automated-quality-management%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fverint-automated-quality-management%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Verint+Automated+Quality+Management+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fverint-automated-quality-management%2Fdiscuss%0aAsk+Verint+Automated+Quality+Management+questions+and+get+answers+from+expert+users+in+our+Verint+Automated+Quality+Management+Discussions+section.) 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Answer a few questions to help the Verint Automated Quality Management community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/authorize?form=signup&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fverint-automated-quality-management%2Fdiscuss%3Fsmall_ask%3Dverint-automated-quality-management) No ## Top Contributors in Verint Automated Quality Management 1 ![Adrienn T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Adrienn T.") AT Loading... ### [Adrienn T.](https://www.g2.com/users/adrienntordai "Adrienn T.") Digital Marketing Manager at Verint 1 pt