---
title: V-Portal Reviews
meta_title: 'V-Portal Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how V-Portal works for a business like yours.
aggregate_rating:
  rating_value: 4.0
  review_count: 1
  scale: '5'
date_modified: '2026-07-17'
parent_category:
  name: Call & Contact Center
  url: https://www.g2.com/categories/call-contact-center
---


# V-Portal Reviews
**Vendor:** Creative Virtual  
**Category:** [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base)  
**Average Rating:** 4.0/5.0  
**Total Reviews:** 1
## About V-Portal
V-Portal helps enterprises build brand loyalty and increase customer engagement with an easier, more efficient way to manage customer conversations across mobile, web, and social media channels. Our solution delivers accuracy rates of over 90% and call deflection rates of up to 50%.



## V-Portal Pros & Cons
**What users like:**

- Users value the **variety of features** in V-Portal, offering a comprehensive solution for diverse business needs. (1 reviews)
- Users value the **all-in-one solution** of V-Portal for effective knowledge and business management alongside workflow reporting. (1 reviews)
- Users value the **all-in-one reporting solution** of V-Portal, enhancing both knowledge and business management efficiency. (1 reviews)
- Users find the **reporting features** of V-Portal essential for effective knowledge and business management. (1 reviews)
- Users value the **all-in-one solution** of V-Portal for effective knowledge, business management, and workflow reporting. (1 reviews)

## V-Portal Reviews
  ### 1. Best Portal for Knowledge Management

**Rating:** 4.0/5.0 stars

**Reviewed by:** Avinash T. | Associate Software Engineer, Mid-Market (51-1000 emp.)

**Reviewed Date:** May 23, 2025

**What do you like best about V-Portal?**

One solution for all the knowledge management, business management as well as workflow reporting.

**What do you dislike about V-Portal?**

As of now nothing to dislike about V-Portal

**What problems is V-Portal solving and how is that benefiting you?**

V-Portal is very easy to adapt and connect with any organisation for problem solving.
It's AI platform is very cooperative with virtual conversation.



- [View V-Portal pricing details and edition comparison](https://www.g2.com/products/v-portal/reviews?qs=pros-and-cons&section=pricing&secure%5Bexpires_at%5D=2026-08-12+13%3A47%3A06+-0500&secure%5Bsession_id%5D=a05f118c-6f20-4e7b-9401-68ec3fdb514a&secure%5Btoken%5D=081727357e5fdad1f76ff1420b125196872bbf286b03e2b8d158421adb070fab&format=llm_user)

## V-Portal Features
**Additional Functionality**
- Call Reporting
- Automatic Call Distribution
- Call Whispering
- Callback Scheduling
- CRM
- Call Tagging
- Dashboard
- Call Recording
- Alerts/Escalation
- AI Copilot
- Call Transcription
- Queue Management
- Manual Dialer
- Call Tracking
- Auto-Dialer
- Call Monitoring
- Activity Tracking
- Multi-Channel Communication
- Contact Management
- Sentiment Analysis
- Progressive Dialer
- Voice Recognition
- Reporting/Analytics
- Monitoring
- IVR
- Call Logging
- Chatbot
- Third-Party Integrations
- Outbound Call Center
- Interaction Tracking
- Voice Mail
- Call Routing
- Automated Responses
- API
- Call Transfer
- AI Summarization
- Call Center Management
- Inbound Call Center
- Surveys & Feedback
- Chat/Messaging
- Predictive Dialer
- Blended Call Center
- Caller ID
- Generative AI
- Performance Management
- Computer Telephony Integration
- Call Scripting

**Administration**
- Database Management 
- Data Workflows
- Issue Management

**Knowledge Management**
- Knowledge Base
- Publishing Workflows
- Analytics

**Agentic AI - Genesys AppFoundry Marketplace**
- Autonomous Task Execution
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making

**Compliance**
- Policies and Controls
- Data Governance
- Compliance
- Auditing

**Customer Support**
- Intelligent Search
- Suggestions
- Decision Trees

**Data Security**
- Risk Data Attributes
- Data Transport
- Access Management
- Multi-Factor Authentication

**Administration**
- Integrations
- User, Role, and Access Management
- Performance and Reliability

**Generative AI**
- AI Text Summarization

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