UXCam Reviews & Product Details

UXCam has been indispensable for us--we have a mobile ecommerce app, and being able to view users' sessions has been incredible for product, sales/marketing, customer support, engineering, and design. Aggregating all the information in dashboards has provided us with amazing insights that help us drive business decisions. We had a lot of difficulty finding an analytics platform like this that supported React Native--UXCam was one of the only ones out there, and at an affordable price point. Review collected by and hosted on G2.com.

There are only 2 things I wish UXCam did better:

1) Stack traces for crashes and app issues for React Native is returned in the native device code (e.g. Java for Android) and is contextualized through that lens, which is not helpful for our debugging. It would be much better if it was useful for our React Native (Javascript-only) engineers to review.

2) Dashboards could be more powerful. They have great data grouping/filtering functionality, but I would like to have the ability to layer on additional dimensions to build the types of reports that I'd like. As it stands, rather than having a single report to provide an insight, I have to create 2-3 separate reports that are similar, and view them side by side in context of one another to get the perspective I'm looking for. Review collected by and hosted on G2.com.

UXCam is pretty straightforward to use for non-technical people. My team loves using funnels to find steps with drop-offs and then view sessions to learn what caused them. Custom dashboards are also a win, we use them to understand issues and errors over time, visits to specific screens, etc. We use it on a daily basis. One of the best things about UXCam has been the customer support team. They are always available to answer any questions and have been very understanding, patient and accommodating to the specific needs of our procurement process. Review collected by and hosted on G2.com.

There is very little I don't like, I wish there was a way to keep recording screen visits without recording sessions. Integration was fairly easy but it did take our developers longer than expected. If you are constantly iterating on your product you will need to consider team capacity for screen and event tagging every time, but this is expected. Review collected by and hosted on G2.com.

It's an essential feature to track an user's journey through a mobile application. Review collected by and hosted on G2.com.

Some sessions can take a lot of time to show on dashboard. Review collected by and hosted on G2.com.

The most useful are the events and user sessions, I think that solves many needs for finding information and too many advantages, empowering decision-making based on data and even measuring performance. Review collected by and hosted on G2.com.

I think I would sometimes like to have more ability to make manual changes for important things like smart events and to be able to organize the dashboards, since in our case we have many products and teams and require more detailed organization. Review collected by and hosted on G2.com.

UXCam is the first tool that I found that worked with React Native mobile applications to capture user session information. I have now used this at two different companies. I have been impressed with the customer service, the ease at which to integrate and implement, and the data that we receive. Review collected by and hosted on G2.com.

Only downside I can really think of is how cumbersome it can be to obfuscate only some fields, versus all or all of a certain type. Review collected by and hosted on G2.com.

Very useful to validate the user experience, detect anomalies, freezes and crashes, so we can act quickly on customer support. I use this program every day to understand the users' behaviors and design solutions and new experiences. You can see your users' sessions and validate information. The implementation is really easy for Front End Developers. Once you start using UXCam, you'll definitely integrate it as a step in your UX design process. Review collected by and hosted on G2.com.

It's so complete that it's a lot to process, but once you start using it, it becomes really easy. Review collected by and hosted on G2.com.

I can quickly understand user behavior and get important insights into app usage. Review collected by and hosted on G2.com.

It can be slow sometimes due to the heavy amount of data. Review collected by and hosted on G2.com.

Detailed Session Recordings: Get a firsthand look at how users navigate your app with comprehensive session recordings.

Ease of Use: Easy to use and implement to get detailed in-app analytics. Review collected by and hosted on G2.com.

Pricing may be not best suited for start ups or small organisation, Review collected by and hosted on G2.com.

Session recording, analytics, freezing and UI Crashes Review collected by and hosted on G2.com.

You can improve your dashboard and filters Review collected by and hosted on G2.com.

We can double check app issues reported by customers. Through checking recorded sessions, it allows us to improve our processes and standard operating procedures by identifying possible errors and user issues encountered. Review collected by and hosted on G2.com.

So far, I could not think of anything. Uxcam has been a great help to us. Review collected by and hosted on G2.com.