--- title: UXCam Reviews meta_title: 'UXCam Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 211 reviews by the users' company size, role or industry to find out how UXCam works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 211 scale: '5' date_modified: '2026-08-04' parent_category: name: Conversion Rate Optimization Tools url: https://www.g2.com/categories/conversion-rate-optimization-tools --- # UXCam Reviews **Vendor:** UXCam **Category:** [Product Analytics Software](https://www.g2.com/categories/product-analytics) **Average Rating:** 4.6/5.0 **Total Reviews:** 211 ## About UXCam UXCam is a product analytics platform with integrated AI analyst, for mobile apps and websites. The company serves companies in 50+ countries and processes 100B+ data points every month. With UXCam, you can create funnels, retention charts, and dashboards to see what percentage of people are dropping off at each stage. Once you see a drop-off, you can zoom in and look at the recordings and heatmaps to understand why it happened. Book a free & quick demo on the UXCam website to learn more. ## UXCam Pros & Cons **What users like:** - Users value the **session replay feature** of UXCam for its clarity in understanding user interactions and improving design. (8 reviews) - Users commend the **awesome customer support** of UXCam, consistently providing excellent information and assistance whenever needed. (6 reviews) - Users value the **error tracking capabilities** of UXCam, enabling swift identification and resolution of issues in the app. (6 reviews) - Users value the **efficient user behavior tracking** of UXCam, which simplifies session analysis and reveals app bugs. (6 reviews) - Users value the **clear insights from heatmaps** that enhance understanding of user interactions and improve app design. (5 reviews) - Users value the **valuable insights** provided by UXCam, enhancing product understanding and improving user experience effectively. (5 reviews) - Personalization (4 reviews) - Users value **session recordings** in UXCam, providing essential insights into user interactions and improving app design. (4 reviews) - Session Recordings (4 reviews) - User Insights (4 reviews) **What users dislike:** - Users find the **dashboard overwhelming and not very user-friendly** , often requiring extra time for improvements. (3 reviews) - Users find the **search difficulty** challenging due to limited filters and non-intuitive dashboard navigation. (3 reviews) - Users find the **cluttered interface** overwhelming, suggesting a need for simplification to reduce information overload. (2 reviews) - Users find the **dashboard overwhelming** due to information overload, suggesting a need for simplification upon initial use. (2 reviews) - Users find the **filtering options inadequate** , alongside a less intuitive dashboard impacting overall usability. (2 reviews) - Users find the **information overload** in UXCam overwhelming, making it confusing and less accessible for designers. (2 reviews) - Users find the **learning curve steep** due to a daunting interface and overwhelming dashboard with extensive data. (2 reviews) - Users experience **performance impact** from session recordings, leading to slower load times and occasional unavailability of recordings. (2 reviews) - Users find a **steep learning curve** in UXCam, requiring significant effort to understand features and achieve desired results. (2 reviews) - Dashboard Usability (1 reviews) ## UXCam Reviews ### 1. UXCam is those tools you don't know you need until you actually see all the insights you generate! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** March 01, 2022 **What do you like best about UXCam?** I like UXCAM because it's been very insightful from seeing rage taps to understanding bugs that we don't see at first sight with other event-based analytics tool or with our internal database. Other things that we like is that we can measure loading times and therefore see wherever we need to improve for certain devices or all OS suite. Above all, the customer success team is the best I have eve seen before. Kudos for V. **What do you dislike about UXCam?** The only thing I dislike is that the speed or performance for certain heavy analyses still takes some time, no matter the speed of the connection. It doesn't happen often, but still is some improvement area for the Uxcam team. **What problems is UXCam solving and how is that benefiting you?** Problems being solved range from Rage taps at random screens through specific screens where lag ensures. Most drops of the funnel are based on timing instead of events. It's very straightforward to understand where a UI can improve based on the drop of the funnel with a tactical view. ### 2. good app, great insights **Rating:** 4.5/5.0 stars **Reviewed by:** Amanda G. | Growth, Small-Business (50 or fewer emp.) **Reviewed Date:** August 24, 2022 **What do you like best about UXCam?** the information is good and makes decision making process easier. **What do you dislike about UXCam?** the setting up and creating events is a bit complicated. **What problems is UXCam solving and how is that benefiting you?** Pushing features, understanding user journey ### 3. Awesome platform **Rating:** 5.0/5.0 stars **Reviewed by:** Alexis B. | Senior User Experience Researcher, Small-Business (50 or fewer emp.) **Reviewed Date:** August 03, 2022 **What do you like best about UXCam?** UX Cam is a robust platform that gives you access to a ton of rich data about how users are interacting with your software and has excellent customer support. **What do you dislike about UXCam?** There is a lot to learn and it can be hard to know what you are missing, but the 1:1 customer support really helps. **What problems is UXCam solving and how is that benefiting you?** UXCam gives us insight into how our users are actually using or trying to use our tools. ### 4. A super helpful all in one analytic tool. **Rating:** 4.5/5.0 stars **Reviewed by:** Kirubel T. | Software engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 03, 2022 **What do you like best about UXCam?** Not only does it allow me to look at users sessions, it also offers a comperhensive data about the users. **What do you dislike about UXCam?** Not too much customizability of graphs and widgets availble. For example, the funnels are quite limited on what you can actually change. **What problems is UXCam solving and how is that benefiting you?** Seeing user's sessions is helpful beyond explanation. Also as uxcam evolves and more features are added, it looks more to be the go tool for analytic data. ### 5. Great App usage monitoring tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** August 31, 2022 **What do you like best about UXCam?** - An ability to record sessions which can also be stitched if they are close enough - The sessions also clearly show the screens the user was interacting with **What do you dislike about UXCam?** - Long loading time especially on the interface **What problems is UXCam solving and how is that benefiting you?** - Having insights into the issues customers are facing and what frustrates them ### 6. UXCam helped me to better understand my users and know what they are doing immediately. **Rating:** 5.0/5.0 stars **Reviewed by:** María Emilia M. | UX Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 02, 2022 **What do you like best about UXCam?** What I like the most are the funnels because they allow me to know the dropout rate of different flows. **What do you dislike about UXCam?** Sometimes it takes a long time to load the info. I would love to have average times within the funnels. **What problems is UXCam solving and how is that benefiting you?** No need to conduct research or usability tests for every change; I already have a lot of information that is constantly measured to be able to draw conclusions. ### 7. Great experience to understand clients interactions **Rating:** 4.5/5.0 stars **Reviewed by:** Valentina R. | LCM ANALYST, Enterprise (> 1000 emp.) **Reviewed Date:** March 16, 2022 **What do you like best about UXCam?** Understanding how clients start interacting with our app and the drops that face over the process. Helps to map the new features improvements or the failures that they may have **What do you dislike about UXCam?** the events that we have right now are not all the events that we need. We face big problems in understanding the interaction with screens that contain private information **What problems is UXCam solving and how is that benefiting you?** The heat maps help us to define the best way to place objects according to user experience. Also it help us to follow the process of new features that we deploy ### 8. Extremely necessary **Rating:** 5.0/5.0 stars **Reviewed by:** Yves G. | Product Designer, Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2022 **What do you like best about UXCam?** The way to create funnels to track the user behavior, and also the capacity to track user characteristics focused on time and period. Such a good tool, indispensable! **What do you dislike about UXCam?** We need to be very attentive o how to use the credits and plan the recordings very well. I have passed through an experience that I lost the notion about the availability and did go bad on the next project :( **What problems is UXCam solving and how is that benefiting you?** user experience issues, understanding behaviors, development questions like bugs and other kinds of stuff, heatmaps, funnels relevance, time on task, and everything I wish to know =) ### 9. Best Analytics for Mobile **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** August 22, 2022 **What do you like best about UXCam?** - Easy to intergrate - New Dashboard feature is great **What do you dislike about UXCam?** - Crash reporting doesnt work for React Native SDK effectivly - UXCam can crash app sometimes. **What problems is UXCam solving and how is that benefiting you?** Helping us identify where our users are going in the app and what they are using it for ### 10. Excellent experience with us and total support for everything **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Enterprise (> 1000 emp.) **Reviewed Date:** September 26, 2022 **What do you like best about UXCam?** As part of the information security team, I had excellent support from Valeria with the security requirements we needed. **What do you dislike about UXCam?** Nothing to say, the functionalities they didn't have were developed in a very short time. **What problems is UXCam solving and how is that benefiting you?** As part of the security team, add a very interesting feature that sends us an alert via Slack when someone changes a configuration of the UXCam project. ### 11. The most helpful software to refine your app ever **Rating:** 5.0/5.0 stars **Reviewed by:** Natalia S. | D2C Marketing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** December 23, 2021 **What do you like best about UXCam?** We love video sessions the most. It's so helpful to see real people using our app in their natural environment vs. the usual user testing experience when you need to come up with a specific scenario or questions and then ask people who might not even use these features in real life to perform certain actions and provide their feedback. Another great feature is Funnels. You can see if there is a partner where people drop off and then analyze these screens. **What do you dislike about UXCam?** Can't name one thing. Everything is great. Software is very reliable, customer support and response time are great. **What problems is UXCam solving and how is that benefiting you?** UXCam helps us make our app better and more user-friendly. Also, we catch all the bugs much quicker now than we used to. ### 12. The only experience analytics solution provider - that worked for us. **Rating:** 4.5/5.0 stars **Reviewed by:** Abhinav A. | Chief Technology Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2022 **What do you like best about UXCam?** The consistency with which I get all my recordings and the quality of them. **What do you dislike about UXCam?** There is nothing as such that I dislike so far. **What problems is UXCam solving and how is that benefiting you?** We use UXCam to understand how our users are using our app. More importantly, if we have rolled out any new feature, UXCam helps us to tweak it based on the insights that we generate from UXCam. ### 13. Valuable insights about user's journey **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2022 **What do you like best about UXCam?** Navigation recording is very helpful and the new analytics sessions provide quality, summarized information. **What do you dislike about UXCam?** Could be integrated with other app analytics platform like Mixpanel for a more complete overview **What problems is UXCam solving and how is that benefiting you?** Identifying and fixing possible unseen bugs or app glitches ### 14. Easy to use and integrate **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Management Consulting | Enterprise (> 1000 emp.) **Reviewed Date:** August 01, 2022 **What do you like best about UXCam?** sessions & recording control from uxcam console **What do you dislike about UXCam?** not able to delete deprecated events or screen tag names **What problems is UXCam solving and how is that benefiting you?** finding the drop rates of the users for the particular user journey, rage tap ### 15. "THE BEST solution for APP, there is no like UXCAM" **Rating:** 5.0/5.0 stars **Reviewed by:** 지아 . | project manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 29, 2021 **What do you like best about UXCam?** its really good for finding out what our customer exactly do in our APP with "sessions" function, i can watch my customer action with "heatmaps" fuction, i can see where my cutomer touch there are many solution for WEB, but not for APP (UXCAM is also good for APP) i reconmmand using UXCAM, if you want to watch your custmoer action **What do you dislike about UXCam?** i think "sessions" function don't include all customers action. (not 100% but alomost) (or maybe im not used to it yet) **Recommendations to others considering UXCam:** if you check out your customer's action,specillay for APP, i recommand **What problems is UXCam solving and how is that benefiting you?** i need to check out customer action in each funnel~ like what cusomer's best using fuction, what customer do, when customer out and so on~ and UXCAM is really good for this ### 16. A growing platform to improve the experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** August 24, 2022 **What do you like best about UXCam?** I think what I liked the most is the incorporation of dashboards where one can move to a more analytical stage as the company progresses. **What do you dislike about UXCam?** What I liked the least was that perhaps many metrics are insufficient and that it does not yet have real-time alerts. **What problems is UXCam solving and how is that benefiting you?** Finally, we can measure the performance of the different components and start detecting drops in the Onboarding process. ### 17. Amazing tool for debug apps **Rating:** 4.5/5.0 stars **Reviewed by:** Oliver R. | Lead Engineer **Reviewed Date:** May 06, 2022 **What do you like best about UXCam?** The interface is very easy to use, and the information in the dashboard is very helpful in developing a product friendly-user. UXCAM allows to find errors and debug them in a simple way thanks to the session recordings. **What do you dislike about UXCam?** At the moment any option on the platform is disliked. **What problems is UXCam solving and how is that benefiting you?** We have been able to detect gestures of frustration on several screens of our application. As well as the registration and login process, which was the main reason why users did not use our application. ### 18. Very happy with UXCam **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** February 08, 2022 **What do you like best about UXCam?** UXCam's customer support has been fantastic. They expanded our monthly allotment *in a free plan* to accommodate our increased usage! They are giving us more value without asking for anything in return. It was honestly amazing. **What do you dislike about UXCam?** We are getting a free plan with excellent support -- there is very little to call out. That being said, if I had to say anything, I would say the UI could be simplified and made more streamlined; I get lost every so often. **Recommendations to others considering UXCam:** Give it a shot; we've done well with it. **What problems is UXCam solving and how is that benefiting you?** We are observing how our customers are using our platform. It's giving us the insights to truly understand where they derive value and where they don't. As a result, we can improve the product more meaningfully. ### 19. UXCam can do wonders! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2022 **What do you like best about UXCam?** Watching the sessions helps us, designers, better understand how users interact with our products! It is one of the best apps I've ever used regarding live-user flows! **What do you dislike about UXCam?** Sometimes making the filters work can be pretty tricky. The funneling system is separated from the sessions, having us double-check some filters to make it useful and practical. **Recommendations to others considering UXCam:** UXCam is a nice tool, but it takes time from both teams in order to make it work 100%. **What problems is UXCam solving and how is that benefiting you?** We are currently using UXCam to watch sessions regarding how users interact with our Home Banners. It has been constructive for us to understand how to make more attractive banners and to help us try new approaches to problems we are facing. ### 20. Insight that we can't live without. **Rating:** 5.0/5.0 stars **Reviewed by:** Alon E. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 02, 2020 **What do you like best about UXCam?** 1. Being able to see how our users interact with the app. 2. Add layers of analytics in addition to the videos. 3. Additional information and metadata about every user is seamlessly collected and presented. 4. Really quick and responsive support team. **What do you dislike about UXCam?** 1. Their SDK is on the right way to be super friendly, but I wish they had typescript support. 2. I wish it was possible to subscribe to a paid plan without the assistance of a support team member. 3. Better support for react-native and screen names tracking. 4. Missing support for rage clicking detection. **What problems is UXCam solving and how is that benefiting you?** Being able to quickly and visually see the bugs and issues our users encounter. We have a very complicated app that has a lot of non-deterministic behavior that is hard to follow with logs and error reporting. Visually seeing them makes it x100 easier to debug. ### 21. The best analytics with tons of customisations **Rating:** 5.0/5.0 stars **Reviewed by:** Karthik R. | Product designer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2022 **What do you like best about UXCam?** Adding events to multiple screens to filter out certain audiences. **What do you dislike about UXCam?** I know it takes some to load all this data, but I feel that's the only minor issue here. **Recommendations to others considering UXCam:** Just go for it if you want to increase your business as in a hockey stick growth **What problems is UXCam solving and how is that benefiting you?** We are solving KYC issues in our crypto app. We are doing meaningful design decisions backed up by real data rather than assumptions now. ### 22. A must have for all mobile apps - Old & New **Rating:** 5.0/5.0 stars **Reviewed by:** TOTOKO A. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** September 17, 2021 **What do you like best about UXCam?** Screen by Screen. Every Tap. Every Slide. You clearly get to see how the user uses your application. This is the best possible way to understand the user experience and improve it. The free plan is very extensive, and a great starting point to understand the benefits of UXCam. **What do you dislike about UXCam?** The sessions dashboard does its job well but can be improved. A little more structure to flow the recordings smoothly. **What problems is UXCam solving and how is that benefiting you?** UXCam helped improve the user flow of product addition on my app, TOTOKO. TOTOKO requires users to add their household appliances. It's a 3 step process that starts from taking the brand and product name. UXCam highlighted a problem that less tech-savvy users were facing. I ended up simplifying the process further and added an app tour to improve the UX. ### 23. Bad pricing model **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2022 **What do you like best about UXCam?** Easy and fast integration, clear api documentation **What do you dislike about UXCam?** Bad pricing model.other competitors have better pricing model for early stage startups. **What problems is UXCam solving and how is that benefiting you?** Identify drops in the user journey **Official Response from Valeria Doldan:** > Thank you for sharing your honest review! I am very sorry to hear that our pricing model did not fit your needs; I understand that it can be a challenge for Startups, that's why we developed our Startup program. There is always room for improvement, and we would certainly love to hear your thoughts and needs. Feel free to reach out to us at team@uxcam.com, we’ll do our best to help! ### 24. its nice helps in analyzing everything related to app at one place. **Rating:** 5.0/5.0 stars **Reviewed by:** Mayank K. | User Researcher / UI designer, Mid-Market (51-1000 emp.) **Reviewed Date:** December 27, 2021 **What do you like best about UXCam?** I like these 3 features the most Sessions to study app usability and resolve device or user specific issues, Funnels to see KPI's performance, Events are the best any action that I want to analyse in real time can be done by single line of code. **What do you dislike about UXCam?** There is no ability to stop session recordings whenever I want or stop recording for a particular version. **What problems is UXCam solving and how is that benefiting you?** - Analysing and improving current and new features - Solving real-time customer problems that happened because of app malfunction. - Solving device-specific issues. ### 25. UxCam is a great platform **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** August 03, 2022 **What do you like best about UXCam?** The new dashboards are excellent. I like how customizable they are. **What do you dislike about UXCam?** The screen flows are not as useful as I Would like. The data is hard to interpret. **What problems is UXCam solving and how is that benefiting you?** It is giving us insight into how our users use our app and where we are creating value for them ### 26. Good Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 29, 2022 **What do you like best about UXCam?** It helped us understand user behaviour by checking rage taps and heatmaps **What do you dislike about UXCam?** Having segments with differentiated AND and OR conditions is a required feature **What problems is UXCam solving and how is that benefiting you?** It is helping us understand major drop-off points and which features are unintuitive **Official Response from Valeria Doldan:** > Thanks for leaving us a review! I'm glad you had a good experience with UXCam; having and/or conditions on Segments is a great idea! Did you know we have a platform to request features and share feedback with our product team? I would love to share the access with you, your comments will be very valuable, just send us a message at team@uxcam. We will work hard to turn your good experience into a great one! ### 27. Great support **Rating:** 4.5/5.0 stars **Reviewed by:** Alan A. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2022 **What do you like best about UXCam?** The support is excellent and there are no downtimes. **What do you dislike about UXCam?** For a fast-growing company, the costs can increase rapidly, but that's the nature of growth. UXC offers different and flexible pricing options. **What problems is UXCam solving and how is that benefiting you?** Visualizing customer issues and reflecting growth. ### 28. Product out comes **Rating:** 3.5/5.0 stars **Reviewed by:** Kiyingi R. | Product Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** September 14, 2021 **What do you like best about UXCam?** The videos showing people using the app. This is so important that it will cut down the costs of reaching out to customers. For businesses whose customers are far away, this is so helpful. **What do you dislike about UXCam?** Uxcam is painful to extract insights from it. I wish I could create my own reports. UxCam is also expensive for life compared to other platforms like mixpanel. **Recommendations to others considering UXCam:** First and foremost, remove UxCam from apps still in development. This will cost a lot of money because developers use the app for the whole day. This will inform you of wrong data and might probably lead you to wrong decisions. **What problems is UXCam solving and how is that benefiting you?** UxCam reduced the costs of reaching out to users. ### 29. Great tool to understand user behavior **Rating:** 5.0/5.0 stars **Reviewed by:** camilo q. | Head of Product, Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2021 **What do you like best about UXCam?** It's a powerful tool that allows you to understand certain behaviors your users are having when they use your app. The filters they offer are beneficial, so you don't have to see many videos trying to find sessions with problems; with a couple of clicks, you get directly to those sessions with issues or tap rage. Another essential thing UXCam offers is how easy it is to set up. The SDK works right away, and the customer service chat is available right away if you have any doubts or problems. **What do you dislike about UXCam?** It is not available to use on web pages, only apps. It would be helpful to be able to see the same data on web pages. **What problems is UXCam solving and how is that benefiting you?** It makes it easier to collect user behavior in apps, so you get closer to what their experience is and what problems they are facing, which screens are acting poorly, and which information in each screen the user is finding essential or not. With these insights, we are making continuous upgrades and enhancements to make users happier and loyal to our company. ### 30. The best UX monitoring tool for Hybrid Apps for ever! **Rating:** 5.0/5.0 stars **Reviewed by:** Asanga A. | Lead Developer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 23, 2021 **What do you like best about UXCam?** As a developer, I really care about below points before I install a third party monitoring tool: 1. The performance levels 2. How easy to implement I managed to install the UXCam plugin to our iOS/Android Hybrid app in less than 15 mins! Plus, blown away by the performance levels! The app crash reports are very detailed (including the exact file and the line number) and super helpful to troubleshoot! **What do you dislike about UXCam?** Honestly, I love UXCam as a developer and I got nothing negative to mention here. **What problems is UXCam solving and how is that benefiting you?** We managed to solve most of the UX issues that our customers were facing. Out UI/UX Team loving UXCam! For the Dev team, we managed to fix some App crashes using the UXCam Crash Reports! ### 31. Great product tool **Rating:** 5.0/5.0 stars **Reviewed by:** Evans M. | Product Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2022 **What do you like best about UXCam?** It enables tracking of events and curating various funnels. **What do you dislike about UXCam?** I cannot create custom dashboards yet for different use cases. **What problems is UXCam solving and how is that benefiting you?** User experience challenges ### 32. Great software to get comprehensive app analytics **Rating:** 4.5/5.0 stars **Reviewed by:** Sebastian C. | UX Research Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 11, 2022 **What do you like best about UXCam?** UX Cam helped our team understand user behavior across different patterns, geographies, and user segments in real-time. Is a great resource to drive product improvements. **What do you dislike about UXCam?** The tool does need some onboarding and practice to obtain its full benefits. highly recommended to include a customer success manager within your UX Cam package **What problems is UXCam solving and how is that benefiting you?** Understanding of real usage of a product across user segments. Temporary Q&A front for product teams. ### 33. Great tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2022 **What do you like best about UXCam?** As a startup, this is an incredible tool to get insights that help us build an incredible product. Also, they have amazing customer support! **What do you dislike about UXCam?** Nothing so far. The team has been very helpful. **Recommendations to others considering UXCam:** None **What problems is UXCam solving and how is that benefiting you?** User insights, bug fixes, understanding user journey. ### 34. An absolute necessity **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2021 **What do you like best about UXCam?** The super straightforward setup process, once we were officially in the system, we saw data coming through the same day (our app is generally pretty low-use compared to others I'm working with, about 500 active users a day). Very impressive onboarding process and customer success team **What do you dislike about UXCam?** Keeping prices close to the chest is always a bit annoying to me in the purchase process, but that seems to be most SaaS tools today **What problems is UXCam solving and how is that benefiting you?** Crash detection, overall UX issues with our app. Automatic tracking of rage taps has been super useful for us ### 35. Very useful and straightforward tool **Rating:** 5.0/5.0 stars **Reviewed by:** Gal S. | QA engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2022 **What do you like best about UXCam?** The best is realability, support and easy to use. **What do you dislike about UXCam?** Nothing really. Sometimes I had issues with receiving the recording of the session but that could be apps fault... **What problems is UXCam solving and how is that benefiting you?** Customer journies and also this tool is very useful to quickly debug eny reported issues. ### 36. Great tool that has helped us to continue improving our digital products with detailed UX analysis **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2022 **What do you like best about UXCam?** How easy is to interpret the analytics and metrics of the dashboard **What do you dislike about UXCam?** Don't have anything that we dislike so far **What problems is UXCam solving and how is that benefiting you?** We were losing a lot of potential clients from the beginning. Now we are developing a better app dedicated for our niche ### 37. Great tool to test the user experience **Rating:** 4.5/5.0 stars **Reviewed by:** Juan Camilo V. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** March 25, 2021 **What do you like best about UXCam?** UXCam is a great way for startups to understand how users are behaving with apps. Integrating it is really really simple simple also they are very willing to work hand-by-hand with companies. **What do you dislike about UXCam?** My only recommendation would be that more filters could be added. **What problems is UXCam solving and how is that benefiting you?** We are using it to understand if the existing and new features are improving or not the user experience. Also, to identify bugs. ### 38. Great tool to gain insights about your product **Rating:** 4.0/5.0 stars **Reviewed by:** Sarthak M. | Mobile Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 07, 2021 **What do you like best about UXCam?** - Love the fact that you can visually evaluate how your users are using your product. - The events and funnels make the gathered information even more insightful and actionable. Event funnels are a great way to track feature conversion. - Custom user properties make it very easy to understand user behavior. - Very easy to get started with the iOS and the Android SDK. The SDK also allows us to hide PIA from the recorded videos, which is great! - Their support has been really helpful as well! **What do you dislike about UXCam?** - Unable to visualize map elements in the recordings **What problems is UXCam solving and how is that benefiting you?** - Improving user retention - Increasing user engagement ### 39. Game changer for app analysis **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Publishing | Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2021 **What do you like best about UXCam?** The support team at UXCam is second to none. The tool itself is very easy to get up and running in a short amount of time **What do you dislike about UXCam?** We're a small organization, so the pricing is a bit high for us. The data can also be a bit unclear, as a non-technical user **What problems is UXCam solving and how is that benefiting you?** We needed to understand better what content users are engaging with in our app to refine our strategy. UXCam makes this relatively straightforward ### 40. Dramatic Impact **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2021 **What do you like best about UXCam?** UXCam has been a game-changer for us! Being able to view session recordings with all the filtering options gives us a bird eyes view into how our community members experience our platform. We also love being able to drill down into rage taps - we've even set up a weekly "Rage Session" meeting where we dive into the causes and Why's of rage taps from the prior week. **What do you dislike about UXCam?** For our purposes, it'd be helpful if UXCam could pull video from our platform into session recordings. We understand the limitations there though. **What problems is UXCam solving and how is that benefiting you?** We are trying to get more atuned to our users' experiences in the app - where are they getting stuck, what's confusing, what needs to be simplified, what screens are they dwelling on, etc. ### 41. Great for Analyzing User Behavior **Rating:** 5.0/5.0 stars **Reviewed by:** Misha W. | Product Business Analyst, Small-Business (50 or fewer emp.) **Reviewed Date:** March 30, 2021 **What do you like best about UXCam?** I can see how users actually navigate through the product and quickly determine product changes that need to be made. This tool gives me great insight into which screens users tend to navigate to and what version of our app they are using. We can see if there are crashes, the geographical region of our users, and rage gestures. Seeing when the average traffic is navigating to our app has given us insight into the best time to release so that we don't disturb the user experience. Customer Experience has been great. We can email or message the team and they give us a reply in a pretty short time frame. We have been able to catch test data that slipped into production based on sitting and watching live user sessions. This help us give feedback to the Customer Experience Teams for user pain points and to the Engineering Team based on any issues we might be seeing. We can create and resolve bug tickets or feature requests with evidence from recordings. **What do you dislike about UXCam?** Sometimes user sessions are long enough to make a meaningful recording. We have also had to adjust our settings to only upload on wifi to reduce slowness issues in the app. If the user denies location services in our app then we will not get an accurate geographical location. While this is not a big deal it does give us some insight into where most of our users are located in the country and where we can market. We have been experiencing some slowness in our app after installing UXCam, but we have gotten great Customer Support and are working with the Engineering Team to find a resolution. Since our user data is sensitive on some screens we can't always share user sessions within the company to show off our features as we do have banking information, home address, phone number, etc. **Recommendations to others considering UXCam:** If you are looking to understand how your users are navigating around in the product or if there are any UX issues causing navigation problems, this is a great way to understand. You can sit and view user sessions and see the screens they spend the most time on, the devices they use, how long they spend in your app, if there are rage gestures, and if users are upgrading when available. **What problems is UXCam solving and how is that benefiting you?** We are solving UX and Training issues and have realized how we envision the product to be used vs. how the feature is actually used. We have implemented features that on paper seem like a great idea and the user would love, however, when viewing the user sessions we are seeing that users don't even navigate to the screen or use the feature. We also see where users stumble around on screens and cannot seem to understand how certain things function. This has been great for helping us understand what training materials, either articles or videos we need to create to further explain how our product works or a specific feature. ### 42. Great tool for customer discovery **Rating:** 4.5/5.0 stars **Reviewed by:** Quentin D. | Co-founder, Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2021 **What do you like best about UXCam?** 1. Session replays 2. Heatmap 3. Event-based filtering **What do you dislike about UXCam?** Some sessions are recorded but impossible to be displayed. The usability of the interface could be improved. **What problems is UXCam solving and how is that benefiting you?** We have been able to understand our users more and to identify pitfalls in their journeys. ### 43. GREAT SERVICE & FAST RESPONSE **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** August 25, 2021 **What do you like best about UXCam?** Their respond is fast and solutive, they also have a great system in place for potential clients. **What do you dislike about UXCam?** so far none. they're really cooperative and clear on their service and really accomodating. **Recommendations to others considering UXCam:** UXCam provide a high-quality analysis with multiple instruments for a greater and more comprehensive insight about our customer's journey and struggles in app. their video cam for user journey in app makes it easier for us to identify the issues or improvements required in our app to satisfy our customer's digital experience. **What problems is UXCam solving and how is that benefiting you?** UXCam provide a comprehensive analytics for my apps from funnelling to tap-rage. ### 44. Just started using UXCam great experience so far! **Rating:** 5.0/5.0 stars **Reviewed by:** Tim A. | Chief Technology Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 09, 2021 **What do you like best about UXCam?** - UXCam support was responsive and answered all of my questions ASAP - It integrates with React-Native seamlessly - Able to blacklist/whitelist fields so that we can avoid recording sensitive data - Able to set the recording's identity so that it matches our other anonymous analytics systems - Recording settings are configuration (data transfer rate and wifi vs data). This is important for us because our users often use company issued phones with limited data plans **What do you dislike about UXCam?** We store sensitive data in our application and blacklisting sensitive text fields exposes us to a privacy risk if we update our app and forget to blacklist the text field. It would have been easier if we could have an option to default blacklist all text fields/images and then explicitly whitelist some text fields. We ended up implementing a default blacklisted component with the option to whitelist the field ourselves in our React-Native application but it was have been more convenient if uxcam supported this out f the box. Also, we found that advanced gesture tracking had performance implications on our applications and we had to disable it **Recommendations to others considering UXCam:** Test it out to make sure it fits your needs. If you have any questions contact support because they were very responsive when I had questions about the platform **What problems is UXCam solving and how is that benefiting you?** Observing our users interact with our application is difficult because our users are a distributed workforce. We recently used UXCam for a small user study and have already gained several insights that would have been impossible to discern with traditional analytics (pageviews, button presses, etc). ### 45. Great transparency into user behavior **Rating:** 5.0/5.0 stars **Reviewed by:** Scott H. | Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2021 **What do you like best about UXCam?** -Very simple API, especially for events and setting custom screens. Custom screens can be especially useful to see how users are moving through the app -Video of wireframe and user moving through the wireframe is highly valuable with only a couple lines of code in the app initialization (Swift) -Doesn't officially support SwiftUI, but what does work is still very useful -Allows you to group sessions by user (they stay anonymized with a psuedonym). This is helpful to see how a user uses the app through various sessions. -Allows simple searching by events. You can log a particular event and then watch the session associated the event and see what led up to. This also works for crashes **What do you dislike about UXCam?** -Doesn't officially support SwiftUI, but still works fairly well. Not able to see where images or textboxes are, only the shapes. **What problems is UXCam solving and how is that benefiting you?** Understanding how users are using my iphone app and find sticking points in the user flow. ### 46. Data Heaven **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** October 04, 2021 **What do you like best about UXCam?** There is so much data and tons of opportunity for new and novel insights. Not only do you have many different data elements to help with UI decisions, but you get fun features like heatmaps. **What do you dislike about UXCam?** Let's be honest, the massive amount of data is a blessing and a curse. Sometimes it's hard to find the most helpful piece of information. **What problems is UXCam solving and how is that benefiting you?** UXCam provides incredibly helpful customer insights and allows us to get to the heart of the user's desires ### 47. Full Featured Tool for Mobile App Analytics **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Newspapers | Small-Business (50 or fewer emp.) **Reviewed Date:** November 05, 2021 **What do you like best about UXCam?** UXCam allows me to get an overview of specific insights within our mobile app. **What do you dislike about UXCam?** It can be hard to understand precisely how to pull through the reports I'm interested in **What problems is UXCam solving and how is that benefiting you?** We've been using this to identify pain points within our app. Testing is still early, but we've already seen an increase in conversions for our digital subscriptions ### 48. A great tool! **Rating:** 4.5/5.0 stars **Reviewed by:** Daniel T. | Global Digital Analytics Manager, Enterprise (> 1000 emp.) **Reviewed Date:** October 26, 2021 **What do you like best about UXCam?** User-friendly, powerful analysis tools, heatmapping functionality and ability to replay sessions that drop off at specific funnel points. **What do you dislike about UXCam?** Integrations with AB testing tools / other analytics providers would be great **What problems is UXCam solving and how is that benefiting you?** Conversion rates across key journeys (eg. transactions / registration into loyalty scheme). Able to pinpoint specific drop off points and assign indicative opportunity £ values for prioritisation. ### 49. Absolute necessary tool for optimization of your mobile app experience **Rating:** 5.0/5.0 stars **Reviewed by:** Tibor B. | CTO, Small-Business (50 or fewer emp.) **Reviewed Date:** June 17, 2021 **What do you like best about UXCam?** You will see in the recording the weak points of your app, at which points users leave the app, you will recognize where to improve the user experience. Even for potential error searching is useful. If you define events, you can easily navigate inside of the recording to a certain event. **What do you dislike about UXCam?** In the beginning, the sessions on android devices did not work, but with the continuous help of support, we could solve the problem. **What problems is UXCam solving and how is that benefiting you?** potential errors, improving user experience ### 50. Find what's bugging your customers **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Entertainment | Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2022 **What do you like best about UXCam?** Helps you identify issues that you may never be able to know. **What do you dislike about UXCam?** Takes a bit of time to get to understand how things work **What problems is UXCam solving and how is that benefiting you?** Learnt the stages where our users were dropping off and able to plug those issues ## UXCam Discussions - [What is UXCam used for?](https://www.g2.com/discussions/what-is-uxcam-used-for) - 1 comment - [View UXCam pricing details and edition comparison](https://www.g2.com/products/uxcam/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-08-04+09%3A39%3A37+-0500&secure%5Bsession_id%5D=875d30ec-3d16-45b8-85ec-c041d7240a83&secure%5Btoken%5D=cee1c1b68a7f100b41394ce69e6936d1de9eba0b65818d4a2441299b2f7cb6f0&format=llm_user) ## UXCam Features **User Identification** - Demographics - User Segmentation - Geolocation **User Behavior** - Click Tracking - Mouse Movement - Frustration Tracking **Product Analytics** - Account-Level Analytics - User-Level Analytics - Segmentation - Funnels - Alerts - Multi-Product Analytics - User Scoring - Integrations **Crash Monitoring** - Constant Monitoring - Timely Alerts - User Reports and Feedback **Agentic AI - Heatmap Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Decision Making **Analysis** - Conversion Opportunities - Side-By-Side Analysis - Mobile Device Analysis - Data Quantification - Webpage Element Analysis **Tracking & Reporting** - Custom Event Tracking - Real-Time Insights - Attribution - Dashboard - User Path Tracking - User Activity History **A/B Testing ** - Error and Bug Tracking - Split URL Testing - Data Analysis - Notes **Crash Data** - Report Generation - Crash Solutions - Analytics **Agentic AI - Product Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Metrics** - Engagement - Exit Tracking - Retention - Return - Conversions **Reporting** - Heat Maps - Session Replays - Monitoring - Data Segmentation **Visitor Information** - User Identification - Search Box **Behavioral Analytics - Product Analytics** - Multi-Product Analytics - User level Analytics - Account level Analytics - Segmentation - Funnels **Agentic AI - Session Replay** - Cross-system Integration **Platform Infrastructure - Product Analytics** - Cross System integrations - Alerts - Integrations **AI driven optimization - Product Analytics** - User scoring - Adaptive learning - Automated insights - Autonomous task execution **Variation Testing** - A/B Testing - Multivariant Testing **Reporting** - Segmentation - Reports and Dashboards **Personalization** - Standard Targeting - Custom Targeting - Data Segmentation **Administration** - API / Integrations - QA Testing - Performance and Reliability - User, Role, and Access Management ## Top UXCam Alternatives - [Smartlook](https://www.g2.com/products/smartlook/reviews) - 4.6/5.0 (837 reviews) - [Fullstory](https://www.g2.com/products/fullstory/reviews) - 4.5/5.0 (1,033 reviews) - [Glassbox](https://www.g2.com/products/glassbox/reviews) - 4.9/5.0 (788 reviews)