UXCam Reviews & Product Details

I like how UXCAM has so many features to understand better your users in your app. Events, screens, session, rage tap. Review collected by and hosted on G2.com.

I dislike how complex it's to understand everything and the gap between dev and designer to achieve the same goals. For example: I want to measure a specific trigger, and I need to understand how everything works to do the right request to my dev. Would be useful an UXCAM academy or a PRO or Lite version. It's a little overwhelmed everything Review collected by and hosted on G2.com.

That you can customize everything, you get information LIVE from your users, you can map anything and keep alerted about many aspects of your product. It could be as simple or as complex as you need it to be, because it has easy integrations. Your imagination is the limit. The customer support is a lovely team you can always keep contact with. Review collected by and hosted on G2.com.

Bad is that you might be lost if you do not have a very detailed structure of screens or triggers, you need to do a lot of work on your own product and developers, just to use UXcam the best way and take advantage of it. Review collected by and hosted on G2.com.

We initially considered UXCam for UX research, but the tool has a lot of potential in helping the QA team as well. Easy to learn and customize, there are a few tutorials available online apart from their docs and they host a good onboarding session for new users, every month. Just getting started with UXCam, but the experience has been only positive so far. Review collected by and hosted on G2.com.

Would like to see some more flexibility and customizations possible in the (pricing) plans; luckily the customer success team is truly fast and provides some good solutions to help their clients even in such cases. Review collected by and hosted on G2.com.

Mainly, the great team we have formed between Enviaflores and UX CAM, despite the time zone difference, has always been available to help us. At the same time, we have also been committed to following up on improvements to their platform. As a Product Designer, in charge of the improvement and redesign of the application, UX CAM has helped me enormously, along with other analytics platforms, in decision-making and in identifying issues that turn into short and large-scale projects.

The platform is intuitive for me and, at the same time, presents challenges to the application team to make the most of its features and thus improve our customers' experience. To date, we have launched more than 10 continuous improvement projects in the application, which have had a significant impact on both the user experience and the timing, as well as the company's revenue.

In summary, I highly recommend the platform. A piece of advice for clients or new clients: regardless of whether you are already a client, don't expect everything to be handed to you on a silver platter. If you have concerns or something that can contribute to the platform to make the most of it, talk to the team. I believe that has been the key to our excellent work with UX CAM; more than clients, we are a team. Review collected by and hosted on G2.com.

Not being able to have them close and meet the team in person haha, no, actually, it's a platform that, in the time we've been using it, has learned the need to constantly improve. There is no perfect platform, and the last thing I asked them, like my letter to Santa, was to provide me with a tool to get direct feedback from customers. For example, like on Instagram, when you're on a screen and you shake your phone, it asks if something is happening and allows you to explain what's going on. Despite having a call center team that is in close contact with the customer, this type of tool would help us more to understand what the user needs on specific screens and to quickly address issues. Review collected by and hosted on G2.com.

User Session Recording: UXCam records user sessions, allowing you to see exactly how users interact with your app. This helps identify pain points and areas for improvement. Review collected by and hosted on G2.com.

Performance Impact: Recording user sessions and collecting detailed analytics can sometimes impact the performance of the app, leading to slower load times or increased resource consumption. Review collected by and hosted on G2.com.

The tool's ability to capture device activity really helps us identify the root of the issue and guide us to the best approach to resolving not only our customers' issues but also our app's technical issues. The app is very easy to operate and integrate. Review collected by and hosted on G2.com.

There were missing dates, and there was no search bar to easily locate the session. Review collected by and hosted on G2.com.

The UI is easy to use, the customer service is exceptional. It eases the process of analyzing way too much. Review collected by and hosted on G2.com.

Nothing yet so far. The experience has been quite amazing. The service is quite pricy for where we live. Considering we live in third world country. Review collected by and hosted on G2.com.

Number one is that UXCam is very easy to use. It enhances our understanding of Healthcare Professionals' interactions with the app. With its great features such as recordings, heatmaps, and conversion funnel analytics, this tool empowers our teams to make informed decisions aimed at optimizing user experience. With this tool, we can provide a better, if not great, customer support experience to our clients and customers. Review collected by and hosted on G2.com.

I can't think of any at the moment. All its features are great in my opinion. Review collected by and hosted on G2.com.

What I like about UXCam is the accurate recording of our customer interactions. I also value UXCam as an exceptional mobile app that provides convenient access to our platform recordings. The UXCam app is also user-friendly. I highly recommend it to other companies for effective data logging. Review collected by and hosted on G2.com.

I haven't encountered any issues or problems while using the app. Review collected by and hosted on G2.com.

It makes my work easier when I need to investigate what really happened on the app. I can see when the user has difficulty using it or the exact button they are clicking. Their support is also amazing. The implementation process in UXCam is remarkably straightforward, ensuring ease of integration and user-friendly setup. Review collected by and hosted on G2.com.

I've been using UXcam for more than a year now and It has a lot of features but sometimes there will be delays in the system, especially when the data you were looking for just happened. Review collected by and hosted on G2.com.