TutorTrac Reviews & Product Details

I like best how using this software presents new problems every week. It gives me something to complain about with my coworkers. Commiserating about new bugs can really bring people together. Review collected by and hosted on G2.com.

This software is constantly causing problems with various bugs. For example:

(1) Clients scheduling overlapping appointments

(2) Clients having appointments with negative time

(3) Walk-in appointments not being recorded in the system

(4) Reduplicated information in clients' profiles (e.g. the client has the same class listed two, three, or more times as different classes)

(5) Appointments can have an end time that occurs before their start time, meaning they can also have a negative duration.

(6) Appointments can have a duration exceeding 24 hours.

(7) Service frequently (at least once per week) stops working altogether.

(8) Routine failure to send out client reports (appt notes) to the student and their professor.

The list goes on.

In addition to these many bugs, the UI has serious problems. These include:

(1) Using a 24-hour clock or 12-hour clock depending on where you look in the software.

(2) Inconsistently displaying the duration of appointments in decimals of an hour or in minutes.

(3) Displaying appointments from different schedules on the same schedule.

(4) This might be the biggest one: displaying available appointments to clients as a giant list instead of as a calendar.

(5) Tabbing through fields while doing data entry sometimes works, sometimes it doesn't.

(6) Searching by a client's full name doesn't work. It doesn't search for middle names at all.

(7) There's no easy way to edit walk-in appointments after they've been saved.

Again, I could add a dozen or more items to this list.

This is easily one of the worst pieces of software I have ever used. It's embarrassing to constantly be explaining to our clients (the students at our school) why the software isn't working. Review collected by and hosted on G2.com.

Calendars are easy to use and edit. There are sections for appointments, profiles, reports, tracking, etc. Review collected by and hosted on G2.com.

It lags frequently. Frequent bugs. Lack of color classifications (customizations) for calendars. Mobile layout isn't the best. Report generator could have explanations and less confusing. Needs a more modern design. Review collected by and hosted on G2.com.

There is a lot of flexibility with things like authentication, center setup and user/course feed file setup. The product is very low maintenance and support for the product is prompt and useful. The product integrates will with our Starfish instance as there is an add-on that allows us to export data into Starfish. This has been very helpful in running both systems in parity. Review collected by and hosted on G2.com.

The aesthetics of the product could use an update as it's a little behind with how the menu's operate but overall it's still very usable. Readability in the logs for troubleshooting purposes could also be improved a little bit. Review collected by and hosted on G2.com.

Simplified scheduling as opposed to having students contact individual staff members to set up appointments or routing everything through a front desk. Since it's added to student's outlook calendar (often integrated with their phone) many of them receive a reminder, and we have fewer no-shows.

One-way integration with outlook allows tutortrac appointments to appear on outlook calendars nearly instantaneously. Review collected by and hosted on G2.com.

*only* one way integration with outlook. For professional staff members who use outlook for other types of meetings, it does not block/remove tutortrac availability if another outlook meeting conflicts. The staff member needs to closely monitor their calendar to avoid double-booking Review collected by and hosted on G2.com.

I like the grid design to enter my hours and learning objectives Review collected by and hosted on G2.com.

The software made it difficult to backdate and edit. It was also difficult to register students and classes, specially if the students didn’t belong to my class section specifically. Review collected by and hosted on G2.com.

After scheduling your first few appointments in TutorTrac, it becomes fairly natural. I love that you (as the counselor, advisor, mentor, supervisor, etc) can schedule 1:1 appointments, schedule open/walk-in availability, block out time you are unavailable, and schedule group appointments. I also love that you can subscribe to text reminders for your appointments, which I usually get the night before the appointment(s) and when you schedule/cancel/change appointments - you also automatically get them via email. The people meeting with you (be it people you counsel, advise, mentor, supervise, etc) can also subscribe to those text messages. I like that it tells you when someone has checked-in at the lobby, so you don't have to keep "poking your head out" looking for your meeting, and it keeps a record of those sign-ins. Review collected by and hosted on G2.com.

I wish there was a way to interact with the people you meet with within the app - a way to send them and for them to send you announcements, documents/attachments, or messages - without having to include it in the little blurb when you schedule the appointment. It's not the most aesthetically pleasing, I think there could be a lot done to upgrade the appearance of the site. I also wish there was a way for us, as the "schedulers" (I serve as a mentor) to host a homepage for our (mentees) to visit and interact with, and a way for us to view the portal as a (mentee) rather than a (mentor). Review collected by and hosted on G2.com.

Simple to schedule appointments and categorize everything with different subjects. Made it easier than having to write everything down. Review collected by and hosted on G2.com.

It can be glitchy. Had times where an appointment was scheduled on one end and never showed up on our end. Review collected by and hosted on G2.com.

Allows tutees to make appointments, sends email notifications, does what it needs to. Review collected by and hosted on G2.com.

It's not very pretty, the code system is weird, it can be finicky, it's not the most user-friendly. Review collected by and hosted on G2.com.

Decent software system to use to manage student appointments for a variety of tutors. Works well with banner and education management systems. Review collected by and hosted on G2.com.

Can be clunky, difficult to use at times. Software seems somewhat out of date; however, it does the job needed. Can have glitches that cannot be solved by house IT. If system goes down, paper is usually the only backup that can used in place of tutortrac which is not ideal. Review collected by and hosted on G2.com.

We have often used it to maintain monthly payroll reports, and keep track of various appointments, inter departmental events, and managing the students in general. It is very easy to use, customize and has great notification features! I love that you can set up the notifications to be sent on your phone or even link your emails. It is also easy to manage group profiles on it and keep track of weekly schedules. Review collected by and hosted on G2.com.

Does not work well on chrome or edge. I often have to use it on Firefox. It also takes a lot of time to load and actually generate the reports.

It also crashes sometimes. Review collected by and hosted on G2.com.