# TrustArc Reviews **Vendor:** TrustArc **Category:** [Data Privacy Management Software](https://www.g2.com/categories/data-privacy-management) **Average Rating:** 4.2/5.0 **Total Reviews:** 314 ## About TrustArc TrustArc is redefining privacy for the AI era. With 28+ years of global privacy expertise and assurance services, we deliver the only platform that blends regulatory intelligence, automation, and AI to orchestrate end-to-end data privacy and governance. From automated DSR fulfillment to AI risk assessments and real-time compliance reporting, TrustArc helps organizations embed trust at every touchpoint. Headquartered in the San Francisco Bay Area with a global footprint, our privacy-first approach powers responsible innovation while reducing risk, ensuring our customers lead with confidence in a rapidly evolving regulatory landscape. ## TrustArc Pros & Cons **What users like:** - Users find TrustArc's platform to be **very easy to use** , streamlining cookie consent management and compliance efforts. (58 reviews) - Users commend TrustArc for its **excellent customer support** , highlighting prompt responses and supportive staff throughout their experience. (56 reviews) - Users appreciate the **excellent communication** and prompt support from TrustArc, ensuring a helpful user experience. (42 reviews) - Users appreciate the **reliable and comprehensive data privacy management** capabilities of TrustArc, enhancing compliance and user experience. (40 reviews) - Users commend TrustArc for its **reliable compliance management** , integrating seamlessly with existing tools while ensuring privacy across jurisdictions. (36 reviews) - Regulatory Compliance (36 reviews) - Users value the **effective problem-solving** capabilities of TrustArc, simplifying compliance management across global privacy laws. (35 reviews) - Users find TrustArc's **expertise in privacy management** invaluable for navigating complex privacy landscapes effectively. (34 reviews) - Compliance Support (29 reviews) - Users commend TrustArc for its **comprehensive features** , especially in completing PIA, DPIA, and TIA with hands-on support. (29 reviews) **What users dislike:** - Users express frustration with **poor customer support** , highlighting slow responses and unaddressed feedback on essential features. (16 reviews) - Users find the **learning curve challenging** , as the platform can be complex and unintuitive for new users. (15 reviews) - Users find TrustArc's platform **complex and difficult to navigate** , hindering user experience and training for new individuals. (14 reviews) - Users find the **learning difficulty** of TrustArc challenging, with a complex interface that slows down new user adaptation. (14 reviews) - Users find the **difficult setup** process of TrustArc time-consuming and not very intuitive for new users. (13 reviews) - Users find the **pricing structure expensive** , particularly with additional fees for a la carte services adding up quickly. (13 reviews) - Users face **complexity issues** with TrustArc's setup and navigation, making the platform challenging for first-time users. (12 reviews) - Setup Difficulty (12 reviews) - Time-Consuming (12 reviews) - Difficult Navigation (11 reviews) ## TrustArc Reviews ### 1. With TrustArc, you can keep your data secure and compliant. **Rating:** 4.0/5.0 stars **Reviewed by:** Ryan G. | Red Team Member, Mid-Market (51-1000 emp.) **Reviewed Date:** March 15, 2023 **What do you like best about TrustArc?** I like TrustArc's extensive privacy management tools since they ensure adherence to numerous data protection laws. The platform's automated evaluation tools and templates greatly speed up the process, and its choices for system integration make it simple to include into our current workflow. **What do you dislike about TrustArc?** While TrustArc offers robust features, the platform can be overwhelming for new users due to the complexity of its functionalities. Moreover, the customer support response time could be improved to address issues more promptly. **What problems is TrustArc solving and how is that benefiting you?** TrustArc streamlines the management of data privacy across our organization, ensuring we meet regulatory requirements. By centralizing privacy tasks and automating processes, TrustArc enables us to focus on our core business activities while maintaining a high level of compliance. **Official Response from Elizabeth Blass:** > Ryan - Thank you for the kind words. I’m glad to hear that our platform helps to make your privacy processes more efficient. That is absolutely what we strive for! We are working on a number of initiatives to help users navigate the platform (for instance, we’ve recently refreshed the look of the system.) I typically hear that our Support team is the fastest in the industry. However, if you experience delays in the future, feel free to email me at eblass@trustarc.com. We are always here to support you. Thanks, Elizabeth (TrustArc Chief Customer Officer) ### 2. Robust Compliance Tools and Great Customer Service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2023 **What do you like best about TrustArc?** Implementation was straightforward and the product was pleasantly robust. It was just what we were looking for. Also, the customer service was excellent, setup was a breeze and any issues that occured were handled quickly and professionally. **What do you dislike about TrustArc?** The product is robust, which is a plus, but that also means that a few of the processes ended up having a bit of a learning curve. The UX could be tweaked to be easier for the user overall. **What problems is TrustArc solving and how is that benefiting you?** TrustArc is helping us manage our cookie compliance for GDPR. The product is excellent. It has all the features that other companies have and more. Their auto-translations saved us time, and the ability to quickly implement different variations of both GDPR and CCPA were very helpful. ### 3. TrustArc customer service for their platform was lacking. **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2023 **What do you like best about TrustArc?** TrustArc services are helpful for complying with data transfer regimes. **What do you dislike about TrustArc?** Customer service was not responsive to my concerns. **What problems is TrustArc solving and how is that benefiting you?** Privacy Shield certification and review of our policies and procedures to prepare for certification. **Official Response from Valerie Jones-Harvey:** > Hi there, I'm Valerie, the Chief Customer Officer here at TrustArc and I'm sorry that you have found our customer service lacking. That is disheartening to hear. I would like to learn more about your experience and see if we can turn that around for you. Can you please reach out to me at vjonesharvey[at]trustarc.com? Hopefully, we can work together to improve your experience with our team and handle your concerns. Thanks, Valerie Jones-Harvey Chief Customer Officer ### 4. Handles all the hard work for you **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Enterprise (> 1000 emp.) **Reviewed Date:** May 15, 2023 **What do you like best about TrustArc?** I like that it handles all parts of our data privacy requirements. The management of requests and the ease of setting up the system are some of the easiest I have encountered **What do you dislike about TrustArc?** There's so much that the system can do that it can be overwhelming at first, but their ever helpful team are there to train and help you. **What problems is TrustArc solving and how is that benefiting you?** The ability to have an online form to accept privacy requests and make sure our team has the right information and procedures to complete privacy requests ### 5. TrustArc Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** November 02, 2023 **What do you like best about TrustArc?** Super supportive team that guided our company through every step of the process and to utlimate success **What do you dislike about TrustArc?** Honeslty, nothing. The solution is straightforward and super user friendly. **What problems is TrustArc solving and how is that benefiting you?** Supporting our needs to implement coockie consent management and conduct PIA's ### 6. Trustworthy and reliable platform for privacy management **Rating:** 4.5/5.0 stars **Reviewed by:** Eishaan T. | Software Analyst, Computer Networking, Mid-Market (51-1000 emp.) **Reviewed Date:** June 04, 2023 **What do you like best about TrustArc?** I like the ease of configuration and its privacy compliance services which are easy to tailor to the organization's needs. It suits any size organization and efficiently manages all compliance and policies. Customer support was excellent and effective in solving issues. **What do you dislike about TrustArc?** It is a robust and wide-featured tool with a steep learning curve for beginners. **What problems is TrustArc solving and how is that benefiting you?** Manages seamless privacy compliance and helps our organization to be updated with new policies laws and regulations. ### 7. Nice privacy solution **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2023 **What do you like best about TrustArc?** TrustArc helps us deliver a privacy solution across our global e-commerce platforms. **What do you dislike about TrustArc?** Currently, our TrustArc solution has some user experience challenges. One example is the use of a prominent call to action to accept the cookies, but declining or customizing is de-emphasized as a text link in a different location. This discrepancy makes it easy for customers to accept but confusing to decline/customize their preferences. **What problems is TrustArc solving and how is that benefiting you?** TrustArc helps our customers manage their data privacy settings concerning website-based cookies. ### 8. TrustArc is changing the way we organize our business **Rating:** 4.5/5.0 stars **Reviewed by:** Dinesh S. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2022 **What do you like best about TrustArc?** After my experience with other data privacy and management software, I can surely say that TrustArc is the best software solution right now. Its return on investment allows my organization to be compliant with data privacy laws. The flexible offering allows for control of both digital (cookie) and database record requests, and finally, regarding the sunk cost, our organization requires this type of program. **What do you dislike about TrustArc?** There are no significant drawbacks as such, but a few do come to mind. Such as: Notification protocols: enabling notifications of certain processes to various access levels, the desired feature of two-factor authentication during login is not in place and uniform reporting on the dashboard at home. **What problems is TrustArc solving and how is that benefiting you?** Before opting for TrustArc, Our organization often struggled with various data privacy issues. However, now things are far better because the highly skilled team at TrustArc has got our back! We can record data on demand; provide initial confirmation of these requests by email, and inform the data subject of the outcome of their request. ### 9. Takes the worry out of compliance **Rating:** 4.5/5.0 stars **Reviewed by:** Arlene G. | Sr. Digital Strategist, Enterprise (> 1000 emp.) **Reviewed Date:** March 02, 2023 **What do you like best about TrustArc?** I know that with TrustArc, my company will meet legal and regulatory compliance requirements. It is very simple and turn-key to set up. **What do you dislike about TrustArc?** I work for a large Enterprise with multiple lines of business, and it was complex to implement TrustArc and get it up and running across all of our companies and websites. **What problems is TrustArc solving and how is that benefiting you?** We use TrustArc to ensure that we're compliant with website privacy, compliance, and consent management specifically GDPR and CCPA. ### 10. Solid Platform & Source for Current Information **Rating:** 4.0/5.0 stars **Reviewed by:** Brian M. | Senior Vice President, Chief Information Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** March 02, 2023 **What do you like best about TrustArc?** They are experts in privacy and compliance and keep us ahead of the things we don't have dedicated resources for. **What do you dislike about TrustArc?** Compliance is complicated. They do a great job of helping us deal with the massive amount of confusing and often conflicting regluations. I suppose this is the most frustrating thing for me, and certainly not their fault. **What problems is TrustArc solving and how is that benefiting you?** Cookie and consent management primarily, but they also help us in bigger issues around data privacy. ### 11. TrustArc is a helpful and easy to use tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** May 17, 2023 **What do you like best about TrustArc?** What I find most helpful was how easy it was to implement on a website and how easily it integrates with existing tags. **What do you dislike about TrustArc?** I found some of the documentation to be vague at first, but TrustArc was there to help right away with any questions I had. **What problems is TrustArc solving and how is that benefiting you?** TrustArc makes it easy to keep up with privacy regulations and allows users to opt out of cookie tracking with minimal work on our end. ### 12. Great Experience with MacKoy! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** November 06, 2023 **What do you like best about TrustArc?** I loved my rep. He was patient, prompt and knowledgable. **What do you dislike about TrustArc?** Nothing, I had an overall positive experience. **What problems is TrustArc solving and how is that benefiting you?** It's keeping our website compliant ### 13. Docebo review **Rating:** 3.5/5.0 stars **Reviewed by:** Daniele B. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 09, 2023 **What do you like best about TrustArc?** Support provided in keeping the US Privacy Shield compliance **What do you dislike about TrustArc?** When used TrustARC for modeling the ROPA the data model was too rigid **What problems is TrustArc solving and how is that benefiting you?** Keeping compliance with US Privacy Shield/Framework **Official Response from Annie Greenley-Giudici:** > Hi Daniele, Your feedback is invaluable to us as we continually work to improve our products and services. If you have any additional comments or suggestions, please feel free to reach out to me at annie@trustarc.com. We're here to listen. Annie Greenley-Giudici Customer Marketing Manager at TrustArc ### 14. Solid platform **Rating:** 4.5/5.0 stars **Reviewed by:** Chris S. | Director of Digital Product Management, Enterprise (> 1000 emp.) **Reviewed Date:** May 17, 2023 **What do you like best about TrustArc?** Solid platform with strong customer account management. Easy to manage multiple international domains. **What do you dislike about TrustArc?** Nothing at the moment to do dislike about Trustarc **What problems is TrustArc solving and how is that benefiting you?** Compliance with international laws around cookie consent and management ### 15. Extremely happy with the performance of their product and customer care and support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in E-Learning | Enterprise (> 1000 emp.) **Reviewed Date:** August 09, 2023 **What do you like best about TrustArc?** Customer support and product solution responses and performances **What do you dislike about TrustArc?** From time to time, response time to support issues **What problems is TrustArc solving and how is that benefiting you?** Complying with European Data Privacy Regolations ### 16. Great choice for anyone who wants to keep their privacy under control **Rating:** 4.5/5.0 stars **Reviewed by:** aarzoo s. | Project Manager, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** February 08, 2023 **What do you like best about TrustArc?** TrustArc has many excellent features that help us to keep track of privacy, like mapping data and assessing potential risks. It is super flexible and can be customized to fit company-specific needs. That means it can work with the systems and processes we already have in place, making everything a whole lot smoother and simpler. **What do you dislike about TrustArc?** Integrating TrustArc with existing systems can be challenging and time-consuming, which can cause disruption to daily operations. **What problems is TrustArc solving and how is that benefiting you?** It is a robust and intuitive solution for our organization that helps in managing privacy policies and protecting data. It is user-friendly to use and allows us to see all the information in easy-to-read reports and analytics. ### 17. DSR module **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 11, 2023 **What do you like best about TrustArc?** Consistent, knowledgeable & friendly account & technical support. **What do you dislike about TrustArc?** Lack of enterprise dashboard (each person accessing has to have dashboard identically configured). It would be much easier to customize a dashboard on business needs and then share it with other users. **What problems is TrustArc solving and how is that benefiting you?** Managing DSRs through automation. Easily adapt to new US privacy laws as needed. We are responding faster to both because of TrustArc. ### 18. Robust tool for streamlining privacy management experience **Rating:** 5.0/5.0 stars **Reviewed by:** harish y. | Senior Software Analyst, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** January 14, 2023 **What do you like best about TrustArc?** We have found it very helpful for streamlining privacy management without any time spent on understanding the new laws or how to interpret them. Its AI technology helps to analyze the company profile against all laws/policies and implement suitable policies. I also like the TrustArc support team which are technically strong and professionally resolved issues on time. Overall, It is easy to use and a very helpful platform for our organization. **What do you dislike about TrustArc?** Well, I don't have any issues or anything to dislike about the TrustArc Platform. **What problems is TrustArc solving and how is that benefiting you?** TrustArc is a robust platform enabled with an advanced combination of AI that helps in compliance, managing policies as per our company profile, and processing documents intelligently. ### 19. Trust TrustArc **Rating:** 5.0/5.0 stars **Reviewed by:** Casey C. | Digital Marketing Director, Mid-Market (51-1000 emp.) **Reviewed Date:** February 08, 2023 **What do you like best about TrustArc?** I enjoy how helpful the account managers are in jumping at solving and setting up everything we need to comply with GDPR. The customization makes it seemless. **What do you dislike about TrustArc?** Nothing to note here in terms of disliking at this time. **What problems is TrustArc solving and how is that benefiting you?** TrustArc allows us to customize our cookie banner for GDPR across all website properties. We are able to customize based off country regulations - which keeps my legal team happy. ### 20. Learning the ropes. **Rating:** 2.5/5.0 stars **Reviewed by:** Julie W. | Sr. Lead, Department and Legal Programs Management, Enterprise (> 1000 emp.) **Reviewed Date:** February 08, 2023 **What do you like best about TrustArc?** I like the automation of tasks to internal/external folks. **What do you dislike about TrustArc?** I really disliked the mobile view of the site. It was difficult to navigate on my phone, which I need to be able to do. **What problems is TrustArc solving and how is that benefiting you?** It is automating the subject access requests that come in and that is beneficial in saving time, which saves costs on the company. It also allots for tracking progress, which is fantastic. ### 21. Very elaborate, systematic and easy to use and work with to achieve the goals **Rating:** 5.0/5.0 stars **Reviewed by:** Thiruvadinathan A. | virtual CISO, Mid-Market (51-1000 emp.) **Reviewed Date:** May 26, 2023 **What do you like best about TrustArc?** TrustArc's privacy platforms used for assessments and risk monitoring including compliance tracking brings everything together at one place **What do you dislike about TrustArc?** Its on the higher side when it comes to cost. User interfaces though very easy could be improved **What problems is TrustArc solving and how is that benefiting you?** Helps us very clearly demonstrate our commitment to privacy and personal data protection regimes. ### 22. Effective tool but requires support **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Utilities | Enterprise (> 1000 emp.) **Reviewed Date:** May 11, 2023 **What do you like best about TrustArc?** Once the tool is set, it works smoothly. The tech support is always ready to help in case of necessity. **What do you dislike about TrustArc?** I think that clients shall be more independent in setting up the tool, while too many updates or customizations require the intervention of technical support. **What problems is TrustArc solving and how is that benefiting you?** It manages cooking consents for a wide network of company websites. ### 23. Seamlessly integration on different website domain **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Enterprise (> 1000 emp.) **Reviewed Date:** May 17, 2023 **What do you like best about TrustArc?** Quarterly Tracker Audit report Categorization on the New Third Party Trackers and New First Party Trackers **What do you dislike about TrustArc?** The Spreadsheet of the Tracker Audit you guys are sending to us on a quarterly basis. **What problems is TrustArc solving and how is that benefiting you?** Different regulations worldwide regarding data privacy collection. We have several websites that have traffic all over the world. ### 24. Very complete system, the support provided is always amazing **Rating:** 4.0/5.0 stars **Reviewed by:** Laura C. | CCPA Consumer Privacy Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** February 13, 2023 **What do you like best about TrustArc?** The support team listens to our needs and is implementing new features all the time **What do you dislike about TrustArc?** Some modules can be a little rigid, there should be more opportunities to do more customizations depending on your business needs **What problems is TrustArc solving and how is that benefiting you?** Globalize PIA assessments, helping to create a structure, gather data, and organize the way we handle, answer, and follow up the cases ### 25. Trust Arc help us with painless implemention **Rating:** 5.0/5.0 stars **Reviewed by:** Enrique Z. | Integration Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2023 **What do you like best about TrustArc?** Our Trust Arc agent help us very well to implement across all our sites as a breeze. The support is pretty good. The update to the previous version was easy as well. **What do you dislike about TrustArc?** None for now. We have several years with the company and for now we don't have any issues. **What problems is TrustArc solving and how is that benefiting you?** GDPR compliance ### 26. No frills data privacy management solution with extensive support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** February 09, 2023 **What do you like best about TrustArc?** Simple to understand, easy to configure, works as expected. **What do you dislike about TrustArc?** Sometimes takes time to load when the page is refreshed and hence slows the website. **What problems is TrustArc solving and how is that benefiting you?** It solves the primary requirement of a consent management platform for my team. We use TrustArc to be privacy compliant for users of our site around the world. ### 27. Perfect sofware for traking your company's data inventory. **Rating:** 3.5/5.0 stars **Reviewed by:** Sarp K. | Enterprise (> 1000 emp.) **Reviewed Date:** May 17, 2023 **What do you like best about TrustArc?** Able to track all your DPIA process and data inventory from same place. **What do you dislike about TrustArc?** Have so many submenus, which is great at the same time but could be confusing. **What problems is TrustArc solving and how is that benefiting you?** In a global company, many new projects have to be impact assessments to do. TrustArc makes it easier to do that. ### 28. Good customer care for ad how needs **Rating:** 3.5/5.0 stars **Reviewed by:** Maria Teresa S. | Digital Operations Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** February 22, 2023 **What do you like best about TrustArc?** I found it helpful the fact that every stakeholder from TrustArc has been available to discuss issues and also that the development time deadlines were always being respected. **What do you dislike about TrustArc?** When you have multi brands with different cookies policies, the development time requires a bit of time. Bugs always occur so I would not highlight those as main issue. **What problems is TrustArc solving and how is that benefiting you?** TrustArc helped the business to respect the GDPR rules on our websites. Having more than 200+ websites with a multi brands identify was not an easy task to solve. ### 29. Review of TrustArc **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** May 17, 2023 **What do you like best about TrustArc?** It has a logical setup and usually functions well for our needs. **What do you dislike about TrustArc?** Sometimes it can be a bit glitchy when jumping between/unlocking the different sections. **What problems is TrustArc solving and how is that benefiting you?** TrustArc allows us to submit our new vendor assessments to our Privacy Department in an organized, streamlined way. ### 30. TrustArc is a great tool and has a deligent customer support! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 19, 2023 **What do you like best about TrustArc?** It is customisable and works really well for the Cookie consent management. Great customer support!! **What do you dislike about TrustArc?** Not really good documentation. We struggled a lot during the integration phase because of little to no documentation. **What problems is TrustArc solving and how is that benefiting you?** The platform has helped us streamline our data protection processes, including data mapping, consent management, and privacy impact assessments. The intuitive interface and clear navigation have made it relatively easy for our team to work with the tool and ensure compliance with relevant privacy regulations. ### 31. Reliable and Flexible Product to help with Consumer Requests **Rating:** 4.0/5.0 stars **Reviewed by:** Andrew J. | Officer, Senior Data Privacy Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** February 08, 2023 **What do you like best about TrustArc?** TrustArc neatly and efficiently tracks consumer requests for a variety of different privacy laws. The tool is user friendly and TrustArc employees are always willing to help. **What do you dislike about TrustArc?** The tool can be somewhat complicated at times that required assistance from TrustArc. However, TrustArc representatives were always willing to help and to ensure you learn how to better use the tool. **What problems is TrustArc solving and how is that benefiting you?** TrustArc allows my company to seemlessly track and respond to consumer requests for different privacy laws. It also allows for user friendly templates to be assembled to improve customer experience. ### 32. Excellent for cookie notification and compliance **Rating:** 4.5/5.0 stars **Reviewed by:** Andrew R. | Director of Web Development, Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2023 **What do you like best about TrustArc?** Easy to setup and maintain. Reports are helpful in monitoring activity on site. **What do you dislike about TrustArc?** Not to many things to complain about. it works as advertised and meets our needs. **What problems is TrustArc solving and how is that benefiting you?** Addresses compliance and trust-related website issues. **Official Response from Elizabeth Blass:** > Andrew - I’m glad to hear that you are happy with our solutions. If you think the reports are helpful now, just wait until you see the new reports that we have coming! We are always here to support you. Thanks, Elizabeth (TrustArc Chief Customer Officer) ### 33. Product Review **Rating:** 3.5/5.0 stars **Reviewed by:** Irvin V. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 08, 2023 **What do you like best about TrustArc?** World Map. I can not say so far since I am not able to access most of the features. **What do you dislike about TrustArc?** I do not have access to several functions due to license **What problems is TrustArc solving and how is that benefiting you?** I am new at these I am still learning how to use the product ### 34. Thats a astonishing program every company must have **Rating:** 4.5/5.0 stars **Reviewed by:** Sarp K. | Legal Advisor, Enterprise (> 1000 emp.) **Reviewed Date:** February 22, 2023 **What do you like best about TrustArc?** Easy to use, detailed and wide spread used. **What do you dislike about TrustArc?** Sometimes because it's so detailed person can be lost inside **What problems is TrustArc solving and how is that benefiting you?** Dpia process is a well complex step in data proctection law. Trustarc helps us to make it easier. ### 35. Great solution for risk management, insight and tracking **Rating:** 4.0/5.0 stars **Reviewed by:** Vishal T. | Sales Manager, Hospital & Health Care, Small-Business (50 or fewer emp.) **Reviewed Date:** January 20, 2023 **What do you like best about TrustArc?** It has great capability to configure workflow, evaluate risks and interpret suitable policies as per our organization. we have been using it for risk management in our organization and delivers super benefits to our processes. It is easy to implement without the need for any consultant. Overall, It is the best cloud-based solution for risk reporting, insight, and tracking. **What do you dislike about TrustArc?** Nothing at the moment. Very helpful for our organization. **What problems is TrustArc solving and how is that benefiting you?** It is a smartly developed cloud-based solution to get more efficiency with internal operations and risk management with less human intervention. ### 36. I use Assessment Manager, Privacy Central, and Nymity Research. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** May 17, 2023 **What do you like best about TrustArc?** I like the ease of the automation within TrustArc. **What do you dislike about TrustArc?** I wish there were better APIs within TrustArc. **What problems is TrustArc solving and how is that benefiting you?** It is solving our PIA process as well as our enterprise program assessment process. ### 37. Great tool for data inventory and data element tracking for our use cases **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan S. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 08, 2023 **What do you like best about TrustArc?** Being able to track all types of vendors and systems that we share data with. **What do you dislike about TrustArc?** We do not utilize TrustArc to it's full capability **What problems is TrustArc solving and how is that benefiting you?** Trustarc is helping us keep track of all our vendors and systems that we share data with ### 38. Great company **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** May 17, 2023 **What do you like best about TrustArc?** Timely responses to emails. Keeps us constantly updated to make sure we have all the necessary certifications. **What do you dislike about TrustArc?** The new web portal Privacy Central doesn't always work so well. **What problems is TrustArc solving and how is that benefiting you?** Privacy Shield ### 39. Ease of use **Rating:** 4.0/5.0 stars **Reviewed by:** Carina C. | Media Planner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 17, 2023 **What do you like best about TrustArc?** Ease of use, privacy, valuable data insights we can apply **What do you dislike about TrustArc?** Collaborating on the site with team members **What problems is TrustArc solving and how is that benefiting you?** They are providing privacy and data insights to utilize for advertising agencys ### 40. Helpful and ready solution **Rating:** 4.0/5.0 stars **Reviewed by:** Ekta S. | Enterprise (> 1000 emp.) **Reviewed Date:** March 02, 2023 **What do you like best about TrustArc?** The team is friendly and helpful. Most of the times connecting with the team helps us solve the problem. **What do you dislike about TrustArc?** Have not been on day to day calls with TA team. But of the few times connected have not faced any concern particularly. **What problems is TrustArc solving and how is that benefiting you?** Getting the correct TA cookie pref banner for the correct regions in terms of it being implicit and explicit ### 41. A wonderful partner in the Individual Rights Manager world **Rating:** 5.0/5.0 stars **Reviewed by:** Ric K. | Sr. Marketing Automation Developer, Marketo Expert, Certified Digital Marketing Professional , Enterprise (> 1000 emp.) **Reviewed Date:** November 17, 2022 **What do you like best about TrustArc?** I like that there is a team of people at TrustArc in the meetings with you. Not just a customer relationship manager that will jot down all your questions and get back to you with answers. Thay bring a team of 4-5 people to the meeting, and I'm able to get instant answers and feedback. **What do you dislike about TrustArc?** I want more integration between systems, removing some manual work. We have over a half dozen systems that need to be updated when we get a request from a data subject. **What problems is TrustArc solving and how is that benefiting you?** TrustArc solves our website compliance issues outside the United States (GDPR) and within (CCPA). We also use them on our websites to manage cookie preferences. ### 42. 8/10 **Rating:** 4.0/5.0 stars **Reviewed by:** Nur Banu K. | Enterprise (> 1000 emp.) **Reviewed Date:** February 22, 2023 **What do you like best about TrustArc?** The good part of using TrustArc as our Privacy Management Program is getting their support immediately when needed. **What do you dislike about TrustArc?** The part that I struggle is that I think there is not enough instructions for a first time user. **What problems is TrustArc solving and how is that benefiting you?** It is solving a big problem for a reaaly big organization. We use it to centralize all our assessments under Data Protection Laws. ### 43. TrustArc is changing the way we view business. Just insight; nothing else. **Rating:** 4.0/5.0 stars **Reviewed by:** Vedant S. | Manager, Hospital & Health Care, Mid-Market (51-1000 emp.) **Reviewed Date:** November 29, 2022 **What do you like best about TrustArc?** For me, privacy is a top priority and I am overjoyed that TrustArc helps to manage our company's privacy insights. TrustArc's privacy compliance services cover all the legal policies and what they mean for the organization. **What do you dislike about TrustArc?** So far, I have yet to come across a disadvantage to using TrustArc's services. They carefully look after their client's needs and produce exceptional results! **What problems is TrustArc solving and how is that benefiting you?** The best thing about TrustArc is that it provides me with the information I need about recent changes affecting my business decisions, giving my team a variety of options for reinventing how our organization implements new policies and processes. ### 44. TrustArc **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 27, 2021 **What do you like best about TrustArc?** The TrustArc platform is easy to navigate and the team is responsive and willing to assist with questions. **What do you dislike about TrustArc?** Nothing comes to mind for things that I dislike. **What problems is TrustArc solving and how is that benefiting you?** TrustArc provides reliable resources and information regarding compliance and new legal changes. It also provides a platform for assessing actual compliance. ### 45. It takes some work **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** May 31, 2022 **What do you like best about TrustArc?** The user interface is intuitive and easy to navigate. **What do you dislike about TrustArc?** Configuration takes a depth of knowledge and workings of TA **Recommendations to others considering TrustArc:** Have specific, detailed and complete use cases - work with TA support and success team to assist in configuration **What problems is TrustArc solving and how is that benefiting you?** TrustArc aides in data privacy compliance and provides a repository and work flow for privacy compliance ### 46. Trust Arc's module **Rating:** 3.0/5.0 stars **Reviewed by:** Aika D. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 08, 2023 **What do you like best about TrustArc?** Trust Arc's customer support line was quick and helpful in addressing customer concerns. Their staff is friendly. **What do you dislike about TrustArc?** TrustArc does not have preset different geo modules, which makes it hard to choose from one and launch. **What problems is TrustArc solving and how is that benefiting you?** It meets the cookie consent banner requirements to accomplish compliance with cookies, pixels and tags. ### 47. Great team and support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** May 17, 2023 **What do you like best about TrustArc?** Seemless integration, great support from the tech team. **What do you dislike about TrustArc?** The product lacks a solution to block cookies automatically. They introduced something to solve for this in late 2022 but that only applies to EU customers **What problems is TrustArc solving and how is that benefiting you?** Cookie law compliance ### 48. Several issues in the past **Rating:** 5.0/5.0 stars **Reviewed by:** Puneet S. | Software Engineer III, Enterprise (> 1000 emp.) **Reviewed Date:** February 08, 2023 **What do you like best about TrustArc?** Currently the person we are working with at Trustarc is very responsive and knowledgable **What do you dislike about TrustArc?** there have been several issues in the past. Many times trustarc made changes without informing us and caused issues on production. They need to improve their tech, **What problems is TrustArc solving and how is that benefiting you?** cookie consent manager ### 49. My onboarding experience was frustratingly bad. **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** May 17, 2023 **What do you like best about TrustArc?** New product direction over past 18 months. I also like Chris Becher and Sylvie's support. **What do you dislike about TrustArc?** Poor support, poor onboarding experience, frequent outages and performance issues. **What problems is TrustArc solving and how is that benefiting you?** Automating risk assessments **Official Response from Valerie Jones-Harvey:** > My name is Valerie Jones-Harvey. I am the Chief Customer Officer here at TrustArc. I am sorry that you had a poor onboarding experience. It is one of the things that we pride ourselves on and we did you a disservice. I apologize for that experience. You don't owe us anything, but it would be helpful for me to understand your experience. If you are willing, please send me an email to start a discussion - vjonesharvey@trustarc.com. Thank you for alerting us to this problem and I hope to hear from you soon. Thanks, Valerie ### 50. Good for data privacy processes **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Animation | Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2023 **What do you like best about TrustArc?** Easy to use, wide-spread usage around firms **What do you dislike about TrustArc?** Too much menus and functions, high priceses **What problems is TrustArc solving and how is that benefiting you?** Easy to do DPIA proceses and track data inventory ## TrustArc Discussions - [How does TrustArc compare to other privacy management platforms for cookie consent and consent preference management at scale?](https://www.g2.com/discussions/how-does-trustarc-compare-to-other-privacy-management-platforms-for-cookie-consent-and-consent-preference-management-at-scale) - 1 comment, 1 upvote - [How does TrustArc support AI governance and privacy risk management for organizations using generative AI or processing AI-derived data?](https://www.g2.com/discussions/how-does-trustarc-support-ai-governance-and-privacy-risk-management-for-organizations-using-generative-ai-or-processing-ai-derived-data) - 1 comment, 1 upvote - [What does the implementation process look like, and how long does it typically take to get TrustArc fully deployed across multiple domains?](https://www.g2.com/discussions/what-does-the-implementation-process-look-like-and-how-long-does-it-typically-take-to-get-trustarc-fully-deployed-across-multiple-domains) - 1 comment, 1 upvote - [How does TrustArc help organizations manage compliance across multiple privacy regulations like GDPR, CCPA, and new U.S. state laws simultaneously?](https://www.g2.com/discussions/how-does-trustarc-help-organizations-manage-compliance-across-multiple-privacy-regulations-like-gdpr-ccpa-and-new-u-s-state-laws-simultaneously) - 1 comment, 1 upvote - [How does TrustArc automate Data Subject Requests (DSRs), and what does the workflow look like for a mid-to-large enterprise?](https://www.g2.com/discussions/how-does-trustarc-automate-data-subject-requests-dsrs-and-what-does-the-workflow-look-like-for-a-mid-to-large-enterprise) - 1 comment, 1 upvote - 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automated - Data Discovery - Data Classification - De-identification/pseudonymization - Breach notification - Consent management - Website tracking scanning - Data access governance **Functionality** - Centralized platform - Tracking - Templates - Workflow - Reporting and analytics **Functionality** - Dashboard - Reporting - Integrations - End-user management - Audit trails - APIs - Mobile SDK - Customizable design - Server-side storage **Functionality** - Auto scans - Auto privacy policy update - Cookie notice report - Easy installation - Reporting **Detection and Scanning - Website Privacy Auditing Tools** - Execution Order Analysis - Global Multi‑Framework Support - Scheduled Monitoring and Alerting - Automated Tracker **Functionality** - Identity Verification - Workflow - DSAR Portal - Reporting and logs **Functionality** - Centralized platform - Automated response - Breach notification law compliance - Workflow - Reporting **Reporting and Evidence - Website Privacy Auditing Tools** - Detailed Evidence and Traceability - Report Generation and Export **Configuration and Remediation - Website Privacy Auditing Tools** - Custom Rule and Policy Definition - Third‑Party and Vendor Risk Assessment Support **Integrations and Usability - Website Privacy Auditing Tools** - AI Integrations - Ease of Use - Integration with Consent Management Platforms ## Top TrustArc Alternatives - [Osano](https://www.g2.com/products/osano/reviews) - 4.5/5.0 (170 reviews) - [Securiti](https://www.g2.com/products/securiti/reviews) - 4.7/5.0 (86 reviews) - [OneTrust Privacy Automation](https://www.g2.com/products/onetrust-privacy-automation/reviews) - 4.3/5.0 (143 reviews)