---
title: Trooya Reviews
meta_title: 'Trooya Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how Trooya works for a business like yours.
aggregate_rating:
  rating_value: 4.0
  review_count: 2
  scale: '5'
date_modified: '2025-10-31'
parent_category:
  name: Social Media Marketing
  url: https://www.g2.com/categories/social-media-marketing
---

# Trooya Reviews
**Vendor:** Germin8  
**Category:** [Other Social Media Software](https://www.g2.com/categories/other-social-media)  
**Average Rating:** 4.0/5.0  
**Total Reviews:** 2
## About Trooya
Trooya is a cloud-based social media contact center that enables users to respond to customers, resolve their issues and earn their goodwill.




## Trooya Reviews
  ### 1. Trooya: CX solution

**Rating:** 3.5/5.0 stars

**Reviewed by:** Verified User in Consulting | Mid-Market (51-1000 emp.)

**Reviewed Date:** April 08, 2025

**What do you like best about Trooya?**

That it covers all your basic SM needs and is a very robust solution

**What do you dislike about Trooya?**

It doesn't let you go beyond you standard CXM on your social media channels

**What problems is Trooya solving and how is that benefiting you?**

It consolidates all the social media conversations into a single screen and helps us to engage with the customers, which helps maintain the brand reputation

  ### 2. Help me to achieve next level of  Customer Satisfaction

**Rating:** 4.5/5.0 stars

**Reviewed by:** Dinesh T. | CEO, Small-Business (50 or fewer emp.)

**Reviewed Date:** March 03, 2022

**What do you like best about Trooya?**

- Improve Customer Satisfaction
- Protects and Enhance brand reputation
- It is cheaper than other competitive tools in the market
- Advance Analytics and Performance report
- Available in both web version and Android version

**What do you dislike about Trooya?**

I am unable to find any demerits about Trooya while using it. I feel its pricing is a little bit expensive for new businesses and startups. If they consider Startup with some signup discount then it would be best for all business owners.

**Recommendations to others considering Trooya:**

Best for large Business

**What problems is Trooya solving and how is that benefiting you?**

I am using Trooya to connect and engage with my potential customers which gives better result and improve my conversion rate.


## Trooya Discussions
  - [What is Trooya used for?](https://www.g2.com/discussions/what-is-trooya-used-for)

- [View Trooya pricing details and edition comparison](https://www.g2.com/products/trooya/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-25+12%3A26%3A34+-0500&secure%5Bsession_id%5D=15d97d50-8e01-48a2-bba7-2b3af9675b9d&secure%5Btoken%5D=aa6efa45d02add53ff2583257c1c48901f4847f059e8efc0628e9a558504aec4&format=llm_user)

## Trooya Features
**Generative AI**
- AI Text Generation
- AI Text Summarization

**Process**
- Mentions
- Tickets
- Macros

**Channels**
- Email
- Social
- Live Chat
- Phone
- Text

**Insight**
- Surveys
- Reporting
- Visitor Activity
- Help Desk

## Top Trooya Alternatives
  - [Sprout Social](https://www.g2.com/products/sprout-social/reviews) - 4.4/5.0 (6,378 reviews)
  - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,445 reviews)
  - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,961 reviews)