--- title: Trax Retail Reviews meta\_title: 'Trax Retail Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter reviews by the users' company size, role or industry to find out how Trax Retail works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 8 scale: '5' date\_modified: '2026-07-17' parent\_category: name: Retail url: https://www.g2.com/categories/retail --- ### Trax Retail Pros and Cons: Top Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find Trax Retail **easy to use** , enhancing productivity and simplifying tasks like uploading and classifying shelf pictures. [(4 mentions)](https://www.g2.com/products/trax-retail/reviews?filters%5Bsentiment_snippet%5D=2066963&qs=pros-and-cons#reviews) Users praise the **exceptional customer support** from Trax Retail, enhancing their experience with responsive and friendly service. [(3 mentions)](https://www.g2.com/products/trax-retail/reviews?filters%5Bsentiment_snippet%5D=2066956&qs=pros-and-cons#reviews) Users value the **user-friendly interface** of Trax Retail, significantly enhancing productivity and streamlining processes in stores. [(3 mentions)](https://www.g2.com/products/trax-retail/reviews?filters%5Bsentiment_snippet%5D=2066981&qs=pros-and-cons#reviews) Users value the **customizable dashboards** of Trax Retail, enhancing data analysis and improving reporting capabilities. [(2 mentions)](https://www.g2.com/products/trax-retail/reviews?filters%5Bsentiment_snippet%5D=2066946&qs=pros-and-cons#reviews) Users value the **easy sales tracking** with Trax Retail, enhancing productivity and providing effective KPI management. [(2 mentions)](https://www.g2.com/products/trax-retail/reviews?filters%5Bsentiment_snippet%5D=2066919&qs=pros-and-cons#reviews) Users report **dashboard issues** due to potential double counting in puzzle mode, leading to biased data representation. [(1 mentions)](https://www.g2.com/products/trax-retail/reviews?filters%5Bsentiment_snippet%5D=2094198&qs=pros-and-cons#reviews) Users find Trax Retail to be **quite pricey** compared to other similar solutions available in the market. [(1 mentions)](https://www.g2.com/products/trax-retail/reviews?filters%5Bsentiment_snippet%5D=2066958&qs=pros-and-cons#reviews) Users feel that TRAX could use some **improvements in organizational structure and field force consistency** for better performance. [(1 mentions)](https://www.g2.com/products/trax-retail/reviews?filters%5Bsentiment_snippet%5D=2066961&qs=pros-and-cons#reviews) ### Top Pros or Advantages of Trax Retail ##### 1. Ease of Use Users find Trax Retail **easy to use** , enhancing productivity and simplifying tasks like uploading and classifying shelf pictures. [ See 4 mentions ](https://www.g2.com/products/trax-retail/reviews?filters%5Bsentiment_snippet%5D=2066963&qs=pros-and-cons#reviews) See Related User Reviews ![Pierre R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pierre R.") PR Pierre R. Enterprise (\> 1000 emp.) 5.0/5 "THE solution for Perfect Stores execution tracking" What do you like about Trax Retail? Easy to use for the frontline, improving their productivity in stores but also at home: no more time wasted to upload & classify shelves pictures. ![Jessica C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jessica C.") JC Jessica C. Enterprise (\> 1000 emp.) 5.0/5 "The advantages of the APP are really clear" What do you like about Trax Retail? Undboutedlu, the easy to use the app for final user. Training them is quite easy ##### 2. Customer Support Users praise the **exceptional customer support** from Trax Retail, enhancing their experience with responsive and friendly service. [ See 3 mentions ](https://www.g2.com/products/trax-retail/reviews?filters%5Bsentiment_snippet%5D=2066956&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 4.5/5 "Great partnership for new approach" What do you like about Trax Retail? Our Trax Retail team have been great partners in establishing a new reporting capability to help measure how broadly our shopper programs are executed ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.0/5 "Very good experience with the solution" What do you like about Trax Retail? Great customer support, friendly user implementation and easy to use by our field force. Detailed and friendly dashboards ##### 3. Features Users value the **user-friendly interface** of Trax Retail, significantly enhancing productivity and streamlining processes in stores. [ See 3 mentions ](https://www.g2.com/products/trax-retail/reviews?filters%5Bsentiment_snippet%5D=2066981&qs=pros-and-cons#reviews) See Related User Reviews ![Pierre R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pierre R.") PR Pierre R. Enterprise (\> 1000 emp.) 5.0/5 "THE solution for Perfect Stores execution tracking" What do you like about Trax Retail? Easy to use for the frontline, improving their productivity in stores but also at home: no more time wasted to upload & classify shelves pictures. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 4.5/5 "Great partnership for new approach" What do you like about Trax Retail? Our Trax Retail team have been great partners in establishing a new reporting capability to help measure how broadly our shopper programs are executed ##### 4. Dashboard Customization Users value the **customizable dashboards** of Trax Retail, enhancing data analysis and improving reporting capabilities. [ See 2 mentions ](https://www.g2.com/products/trax-retail/reviews?filters%5Bsentiment_snippet%5D=2066946&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 4.5/5 "Great partnership for new approach" What do you like about Trax Retail? Our Trax Retail team have been great partners in establishing a new reporting capability to help measure how broadly our shopper programs are executed ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.0/5 "Very good experience with the solution" What do you like about Trax Retail? Great customer support, friendly user implementation and easy to use by our field force. Detailed and friendly dashboards ##### 5. Sales Tracking Users value the **easy sales tracking** with Trax Retail, enhancing productivity and providing effective KPI management. [ See 2 mentions ](https://www.g2.com/products/trax-retail/reviews?filters%5Bsentiment_snippet%5D=2066919&qs=pros-and-cons#reviews) See Related User Reviews ![Pierre R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pierre R.") PR Pierre R. Enterprise (\> 1000 emp.) 5.0/5 "THE solution for Perfect Stores execution tracking" What do you like about Trax Retail? Easy to use for the frontline, improving their productivity in stores but also at home: no more time wasted to upload & classify shelves pictures. ![Erik D. R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Erik D. R.") ER Erik D. R. Small-Business (50 or fewer emp.) 4.5/5 "Great service and tracking performance" What do you like about Trax Retail? Easy agreements, wide range of services provided, better than industry typical pricing. Strong performance and tracking measurements ### Top Cons or Disadvantages of Trax Retail ##### 1. Dashboard Issues Users report **dashboard issues** due to potential double counting in puzzle mode, leading to biased data representation. [ See 1 mentions ](https://www.g2.com/products/trax-retail/reviews?filters%5Bsentiment_snippet%5D=2094198&qs=pros-and-cons#reviews) See Related User Reviews ![Pierre R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pierre R.") PR Pierre R. Enterprise (\> 1000 emp.) 5.0/5 "THE solution for Perfect Stores execution tracking" What do you dislike about Trax Retail? Puzzle mode may double count twice some shelves, creating biases in the dashboard. ##### 2. Expensive Users find Trax Retail to be **quite pricey** compared to other similar solutions available in the market. [ See 1 mentions ](https://www.g2.com/products/trax-retail/reviews?filters%5Bsentiment_snippet%5D=2066958&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.0/5 "Very good experience with the solution" What do you dislike about Trax Retail? It is quite pricey vs other similar solutions ##### 3. Improvement Needed Users feel that TRAX could use some **improvements in organizational structure and field force consistency** for better performance. [ See 1 mentions ](https://www.g2.com/products/trax-retail/reviews?filters%5Bsentiment_snippet%5D=2066961&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Enterprise (\> 1000 emp.) 4.0/5 "TRAX - Innovative Tech Solutions That Strive to Meet Needs in the Market" What do you dislike about Trax Retail? TRAX could use some improvements in their organizational structure and field force consistency. ## Top-Rated Alternatives [ ![Square Point of Sale](https://images.g2crowd.com/uploads/product/hd_favicon/2c901b8fb8dbe0415be49cb1f6e20a46/square-point-of-sale.svg "Square Point of Sale") Square Point of Sale 4.6/5(1,211) ](https://www.g2.com/products/square-point-of-sale/reviews) [ ![Shopify POS](https://images.g2crowd.com/uploads/product/hd_favicon/82b95df2e9c6cb59fd5f8a0e6c72b620/shopify-shopify-pos.svg "Shopify POS") Shopify POS 4.4/5(368) ](https://www.g2.com/products/shopify-shopify-pos/reviews) [ ![Triple Whale](https://images.g2crowd.com/uploads/product/hd_favicon/1921fd8daa032ed541e35791b1f7334e/triple-whale.svg "Triple Whale") Triple Whale 4.5/5(482) ](https://www.g2.com/products/triple-whale/reviews) [ View All Alternatives ](https://www.g2.com/products/trax-retail/competitors/alternatives) ![Pierre R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pierre R.") PR Pierre R. Trade Marketing Stores Director - Professional Beauty Enterprise (\> 1000 emp.) 5/2/2025 "THE solution for Perfect Stores execution tracking" 5/5 What do you like best about Trax Retail? Easy to use for the frontline, improving their productivity in stores but also at home: no more time wasted to upload & classify shelves pictures. Great KPI tracking across channels: from HM/SM, to B2B stores and Travel Retail. Trax Retail also enables suppliers to open merchandising discussions with Retailers: optimizing planograms, stock level, POS... and then share regular update. Last, the photobank part is very convenient to compile competitive information and features execution in stores. Review collected by and hosted on G2.com. What do you dislike about Trax Retail? Puzzle mode may double count twice some shelves, creating biases in the dashboard. Review collected by and hosted on G2.com. What problems is Trax Retail solving and how is that benefiting you? We use Trax Retail to track KPIs @ our key customers across channels (HM/SM, B2B & Travel Retail) It's a 2 in 1 solution: capturing retail metrics, and also compiling a huge stores pics database - much more convenient than our former Share Point folders. Last, it also improves frontline productivity: no more time wasted to tick boxes for distribution tracking, and more time spent to sell our initiatives & promotions! Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Manufacturing](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Manufacturing") UM Verified User in Manufacturing Enterprise (\> 1000 emp.) 4/22/2025 "Great partnership for new approach" 4.5/5 What do you like best about Trax Retail? Our Trax Retail team have been great partners in establishing a new reporting capability to help measure how broadly our shopper programs are executed. They have created unique dashboards to help with data analysis. We are now on our 4th round of program tracking, and the output is becoming more automated and easier to interpret. The team is very communicative and provide ongoing updates for us. Review collected by and hosted on G2.com. What do you dislike about Trax Retail? We really enjoy the service and data provided by Trax Review collected by and hosted on G2.com. What problems is Trax Retail solving and how is that benefiting you? Trax Retail allows us to know where our shopper programs were executed in stores. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Jessica C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jessica C.") JC Jessica C. Information Sistem Business Partner Manager NOLA Enterprise (\> 1000 emp.) 4/23/2025 "The advantages of the APP are really clear" 5/5 What do you like best about Trax Retail? Undboutedlu, the easy to use the app for final user. Training them is quite easy Review collected by and hosted on G2.com. What do you dislike about Trax Retail? all the long way to train the AI and setup all the categories and sku's it's a long journey. Review collected by and hosted on G2.com. What problems is Trax Retail solving and how is that benefiting you? Visibility of our products in different retailers Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Dairy](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Dairy") AD Verified User in Dairy Mid-Market (51-1000 emp.) 4/16/2025 "Very good experience with the solution" 4/5 What do you like best about Trax Retail? Great customer support, friendly user implementation and easy to use by our field force. Detailed and friendly dashboards Review collected by and hosted on G2.com. What do you dislike about Trax Retail? It is quite pricey vs other similar solutions Review collected by and hosted on G2.com. What problems is Trax Retail solving and how is that benefiting you? It is helping us to monitor and evaluate our in-store execution Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Consumer Goods](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consumer Goods") UC Verified User in Consumer Goods Enterprise (\> 1000 emp.) 4/15/2025 "TRAX - Innovative Tech Solutions That Strive to Meet Needs in the Market" 4/5 What do you like best about Trax Retail? Trax combines innovative technology with responsive service and a solution-oriented approach. Review collected by and hosted on G2.com. What do you dislike about Trax Retail? TRAX could use some improvements in their organizational structure and field force consistency. Review collected by and hosted on G2.com. What problems is Trax Retail solving and how is that benefiting you? Understanding how our customers are implementing our programs and correcting opportunities at retail. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Erik D. R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Erik D. R.") ER Erik D. R. President and CEO Small-Business (50 or fewer emp.) 4/15/2025 "Great service and tracking performance" 4.5/5 What do you like best about Trax Retail? Easy agreements, wide range of services provided, better than industry typical pricing. Strong performance and tracking measurements Review collected by and hosted on G2.com. What do you dislike about Trax Retail? Services require multiple weeks to execute Review collected by and hosted on G2.com. What problems is Trax Retail solving and how is that benefiting you? Low cost, effective execution Review collected by and hosted on G2.com. Show More 4/17/2025 Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Food Production](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Food Production") UF Verified User in Food Production Small-Business (50 or fewer emp.) 4/15/2025 "Super analysis of merchandising across Walmart stores in the US" 4.5/5 What do you like best about Trax Retail? Simplify the implementation of the program. Review collected by and hosted on G2.com. What do you dislike about Trax Retail? The platform is not optimal for viewing images and exporting via Excel! Review collected by and hosted on G2.com. What problems is Trax Retail solving and how is that benefiting you? Check that the product was indeed on the shelf and at the right price, replenishment Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of sellerAI Translated ![Verified User in Consulting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Consulting") CC Verified User in Consulting Small-Business (50 or fewer emp.) 7/9/2024 "Trax Retail Review" 4.5/5 What do you like best about Trax Retail? Trax help by optimising operations which in return maximise cost saving and revenue. Review collected by and hosted on G2.com. What do you dislike about Trax Retail? I think as a new technological advancement it's doing good but they should have some free credits for clients to use so that they can understand the benefits more Review collected by and hosted on G2.com. What problems is Trax Retail solving and how is that benefiting you? It is digitising real world stores and in process maximising the operational effectiveness Review collected by and hosted on G2.com. 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