Tracker Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users praise the responsive and helpful Customer Support of Tracker, ensuring quick assistance and resolution of issues. (10 mentions)

Users commend Tracker for its responsive customer support, ensuring timely assistance and effective problem resolution. (9 mentions)

Users value Tracker's comprehensive features, which streamline workflows and enhance overall operational efficiency. (4 mentions)

Users value Tracker's clear communication and excellent support, enhancing the overall experience and problem resolution process. (2 mentions)

Users commend the easy navigation of Tracker, which enhances workflow and simplifies their experience significantly. (2 mentions)

Users report poor customer support with gaslighting responses, which hampers their overall experience and productivity. (4 mentions)

Users feel Tracker shows improvement needed in optimization, speed, integration, and overall user experience. (3 mentions)

Users find the learning curve steep, requiring extensive training to fully utilize Tracker's features and reporting functions. (3 mentions)

Users find the system to be overly complex and cumbersome, hindering productivity and making basic tasks difficult. (2 mentions)

Users face difficulties understanding Tracker's many features, often feeling overwhelmed and needing extensive training to utilize them. (2 mentions)

5 Pros or Advantages of Tracker

1. Customer Support

Users praise the responsive and helpful Customer Support of Tracker, ensuring quick assistance and resolution of issues.

See 10 mentions

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Sarah-Lee N.

Mid-Market (51-1000 emp.)

5.0/5

"Outstanding Support, Smooth Integrations, and Easier Workflows"

What do you like about Tracker?

Customer Support is outstanding. Good integrations and feedback from 3rd parties is helpful. Easy navigation and improvement in workflow.

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Unified Solution Simplifies Operations with Excellent Support"

What do you like about Tracker?

I really appreciate Tracker for seamlessly integrating all our information workflows into one place, which enhances efficiency and streamlines our ope

2. Helpful

Users commend Tracker for its responsive customer support, ensuring timely assistance and effective problem resolution.

See 9 mentions

See Related User Reviews

Sarah-Lee N.

Mid-Market (51-1000 emp.)

5.0/5

"Outstanding Support, Smooth Integrations, and Easier Workflows"

What do you like about Tracker?

Customer Support is outstanding. Good integrations and feedback from 3rd parties is helpful. Easy navigation and improvement in workflow.

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Unified Solution Simplifies Operations with Excellent Support"

What do you like about Tracker?

I really appreciate Tracker for seamlessly integrating all our information workflows into one place, which enhances efficiency and streamlines our ope

3. Comprehensive Features

Users value Tracker's comprehensive features, which streamline workflows and enhance overall operational efficiency.

See 4 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Unified Solution Simplifies Operations with Excellent Support"

What do you like about Tracker?

I really appreciate Tracker for seamlessly integrating all our information workflows into one place, which enhances efficiency and streamlines our ope

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"An all in one solution"

What do you like about Tracker?

Tracker comes as an all-in-one solution, removing the need for our team to use multiple platforms (I'm sure you can understand that asking a recruiter

4. Communication

Users value Tracker's clear communication and excellent support, enhancing the overall experience and problem resolution process.

See 2 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Unified Solution Simplifies Operations with Excellent Support"

What do you like about Tracker?

I really appreciate Tracker for seamlessly integrating all our information workflows into one place, which enhances efficiency and streamlines our ope

Alano S.

Small-Business (50 or fewer emp.)

5.0/5

"Great Customer Support"

What do you like about Tracker?

I recently had an issue with something I wanted done in Tracker and was not sure how to do it, so I contacted their support team. Kristen Lane took ca

5. Easy Navigation

Users commend the easy navigation of Tracker, which enhances workflow and simplifies their experience significantly.

See 2 mentions

See Related User Reviews

Sarah-Lee N.

Mid-Market (51-1000 emp.)

5.0/5

"Outstanding Support, Smooth Integrations, and Easier Workflows"

What do you like about Tracker?

Customer Support is outstanding. Good integrations and feedback from 3rd parties is helpful. Easy navigation and improvement in workflow.

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Tracker Customer Support review"

What do you like about Tracker?

I really appreciate the customer support! Yesterday, I needed assistance with something, and I reached out to customer support. Kristen Lane responded

5 Cons or Disadvantages of Tracker

1. Poor Customer Support

Users report poor customer support with gaslighting responses, which hampers their overall experience and productivity.

See 4 mentions

See Related User Reviews

Matthew H.

Small-Business (50 or fewer emp.)

0.0/5

"A system that has failed to keep up with the time"

What do you dislike about Tracker?

Pretty much everything. The system is clunky, slow, and overloaded with pointless steps. Nothing flows. Sequencing feels like doing Newton physics

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"An all in one solution"

What do you dislike about Tracker?

Support is limited to ticketing only, it would be helpful to have a contact number for critical issues.

2. Improvement Needed

Users feel Tracker shows improvement needed in optimization, speed, integration, and overall user experience.

See 3 mentions

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Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Unified Solution Simplifies Operations with Excellent Support"

What do you dislike about Tracker?

I think Tracker is still a growing tool, and with that comes some growing pains. There are some things that still could use some optimization.

Matthew H.

Small-Business (50 or fewer emp.)

0.0/5

"A system that has failed to keep up with the time"

What do you dislike about Tracker?

Pretty much everything. The system is clunky, slow, and overloaded with pointless steps. Nothing flows. Sequencing feels like doing Newton physics

3. Learning Curve

Users find the learning curve steep, requiring extensive training to fully utilize Tracker's features and reporting functions.

See 3 mentions

See Related User Reviews

David R.

Small-Business (50 or fewer emp.)

3.0/5

"feature-rich RMS that's still tying to figure out what it wants to be."

What do you dislike about Tracker?

- It feels like the system is trying to do too much, with too many features that aren't fully developed. - The development team doesn't seem as focuse

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Very positive experience, so far!"

What do you dislike about Tracker?

So far it's been a good experience. There's a lot to it, so just know there's a lot to learn. But, it all seems very beneficial.

4. Complexity

Users find the system to be overly complex and cumbersome, hindering productivity and making basic tasks difficult.

See 2 mentions

See Related User Reviews

Matthew H.

Small-Business (50 or fewer emp.)

0.0/5

"A system that has failed to keep up with the time"

What do you dislike about Tracker?

Pretty much everything. The system is clunky, slow, and overloaded with pointless steps. Nothing flows. Sequencing feels like doing Newton physics

David R.

Small-Business (50 or fewer emp.)

3.0/5

"feature-rich RMS that's still tying to figure out what it wants to be."

What do you dislike about Tracker?

- It feels like the system is trying to do too much, with too many features that aren't fully developed. - The development team doesn't seem as focuse

5. Difficulty Understanding

Users face difficulties understanding Tracker's many features, often feeling overwhelmed and needing extensive training to utilize them.

See 2 mentions

See Related User Reviews

David R.

Small-Business (50 or fewer emp.)

3.0/5

"feature-rich RMS that's still tying to figure out what it wants to be."

What do you dislike about Tracker?

- It feels like the system is trying to do too much, with too many features that aren't fully developed. - The development team doesn't seem as focuse

Tricia C.

Small-Business (50 or fewer emp.)

4.5/5

"Great Customer Service"

What do you dislike about Tracker?

I wish the training was more in-depth, I find I have to use the ticket support help to get the things I need created, reports, placement emails etc.

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Jessica F.

Office Manager

Small-Business (50 or fewer emp.)

5/8/2020

"Tracker RMS - The Single BEST ATS Around"

5/5

What do you like best about Tracker?

The Tracker RMS platform is extremely user friendly and customizable. Most anything can be altered to fit your particular needs. Our company migrated from another ATS/CRM system (Bullhorn) and they made the transition seamless and guided us every step of the way. There is so much capability within their system to have the best data possible. Specifically, their reporting tool is incredibly robust and ideal for any admin. Along with having SO many incredible features, their support team is absolutely unparalleled. Especially coming from a big name CRM/ATS platform, the difference in personalized and genuine care is astounding. By far one of the best business decisions we have made. I could not recommend Tracker more. Review collected by and hosted on G2.com.

What do you dislike about Tracker?

There are particular standard features that come with the Tracker system that are non-removable even if you do not use them, however this is a minor inconvenience. Even if there are issues or missing functionalities, the team is incredibly open to hearing about them and submitting them as suggestions for changes/additions to the platform. In fact, when we signed on in late 2019, they had just rolled out a new version with a ton of new features. Review collected by and hosted on G2.com.

Recommendations to others considering Tracker:

Absolutely consider Tracker RMS when making your next move in the ATS/CRM realm. As an extremely satisfied Admin, I could not recommend it more. Review collected by and hosted on G2.com.

What problems is Tracker solving and how is that benefiting you?

When we migrated, the data from our previous system was a bit of a mess, Tracker carefully and expertly mapped and cleaned our data to ensure ease of use in the new system. A HUGE downfall with our previous CRM was a huge lacking in reporting capability, unless you were willing to shell out extra cash. Tracker COMPLETELY removes this issue, with its incredibly comprehensive reporting tools which allows you to be able to fully delve into your data in depth. Review collected by and hosted on G2.com.

Verified User in Legal Services

Small-Business (50 or fewer emp.)

3/15/2021

"NELS Tracker Survey"

5/5

What do you like best about Tracker?

User friendly and intuitive platform. Tracks everything automatically through email tracking. I like the shortlist feature and ability to drag a candidate through the process. Customer service is superior. Morgan and Courtney are exceptional both in regard to training and responsiveness to questions. Review collected by and hosted on G2.com.

What do you dislike about Tracker?

It is cumbersome to send multiple attachments in one email. Review collected by and hosted on G2.com.

Verified User in Staffing and Recruiting

Small-Business (50 or fewer emp.)

2/1/2021

"Great ATS! Helps us keep track of our candidates and their activities as well as the clients."

5/5

What do you like best about Tracker?

Quick response from my contact at Tracker. She is very helpful and knowledgeable. Review collected by and hosted on G2.com.

What do you dislike about Tracker?

Currently all aspect of what we use are good. Review collected by and hosted on G2.com.

Brad S.

President

Small-Business (50 or fewer emp.)

12/17/2019

"They continuously change and develop."

3.5/5

Joseph K.

Owner, Director

Small-Business (50 or fewer emp.)

12/16/2019

"Strong Contract-Focused ATS with good activity tracking/CRM capabilities"

3.5/5

What do you like best about Tracker?

TrackerRMS is very easy to use, is customizable, and comes with a lot of tools out of the box (e.g. video interviewing, CRM functionality) that costs extra with other vendors. It does an excellent job of tracking activities and interactions with clients and candidates. Review collected by and hosted on G2.com.

What do you dislike about Tracker?

While their customer support is friendly and responsive, technical issues can take longer than I would like to be resolved. At the same time, there are parts of the UI and the internal processes which are better suited to staffing firms than contingency/retainer companies. Review collected by and hosted on G2.com.

Recommendations to others considering Tracker:

The system has a lot of features designed from invoicing/time tracking; make sure to have your business processes for these functions well mapped out to assess if they are better housed in TrackerRMS, or elsewhere. Review collected by and hosted on G2.com.

What problems is Tracker solving and how is that benefiting you?

With TrackerRMS we can with relative ease get a complete view of all of our interactions with a couple of clicks. The reporting system allows for us to get live data at any time, and the database is flexible enough that we can quickly identify target candidates for our clients and present them seamlessly and effectively. Review collected by and hosted on G2.com.

Jacob K.

Small-Business (50 or fewer emp.)

2/20/2020

"Amazing service for recruiting and Business Development!"

5/5

What do you like best about Tracker?

How easy it is to use and navigate from both a recruiting and a business development standpoint. By far the best service I have used. The support team is also very quick to answer any questions or fix any issues. Our HR also uses the product to track all communication with our current consultants and employees. Review collected by and hosted on G2.com.

What do you dislike about Tracker?

There is nothing that I dislike to date. Review collected by and hosted on G2.com.

Laura M.

Senior Recruitment Consultant

Small-Business (50 or fewer emp.)

9/2/2019

"Excellent on every level"

5/5

What do you like best about Tracker?

I have been using Tracker in my recruitment role for over ten years and have recently moved to the new platform, Evolution. The transition was faultless thanks to the support received from our Account Manager and the various online tutorials available. Evolution is extremely intuitive and has made my working day even easier thanks to the enhancements made. Very few clicks required from adding a Client to placing the Candidate and I love the fact that I can now create an 'agency CV' from within the job record in a matter of seconds! Review collected by and hosted on G2.com.

What do you dislike about Tracker?

I honestly have no negatives, I can't rate TrackerRMS highly enough :) Review collected by and hosted on G2.com.

Recommendations to others considering Tracker:

I can't recommend TrackerRMS Evolution highly enough for its ease of use, additional features added on a quarterly basis and excellent customer support, it's definitely worth looking at! Review collected by and hosted on G2.com.

What problems is Tracker solving and how is that benefiting you?

Evolution has further enhanced my day due to its speed and ease of use. Minimal clicks around the whole system mean that I can work much faster and if I do ever have a query, the new Chat Bot feature puts me straight in touch with the support team so I get an answer instantly! Review collected by and hosted on G2.com.

Steve M.

Steve Machell

Small-Business (50 or fewer emp.)

9/2/2019

"Ticks all the boxes!"

5/5

What do you like best about Tracker?

We were very happy with Tracker before the upgrade to Evolution, but the new platform has improved productivity no end. Lightening speeds and endless features have transformed the way in which we work. Our Account Manager goes above and beyond to ensure we are using the product to its fullest and the UK support team are very quick to respond if we ever need assistance. Review collected by and hosted on G2.com.

What do you dislike about Tracker?

Nothing to dislike really. Any negatives I had with the system have all been addresses in Evolution. Review collected by and hosted on G2.com.

Recommendations to others considering Tracker:

Go for it! You won't be disappointed! Review collected by and hosted on G2.com.

What problems is Tracker solving and how is that benefiting you?

The benefits are endless. We are finding the prospecting piece extremely beneficial as it is putting us one step ahead of our competitors. Dashboards have become a vital element of our day too, the ability to see reports, hot lists and activities in one screen is a huge time saver. Review collected by and hosted on G2.com.

Verified User in Staffing and Recruiting

Small-Business (50 or fewer emp.)

11/12/2019

"An ATS that allows you to work smarter, not just harder"

4.5/5

What do you like best about Tracker?

One of the best things about tracker is the integration. Specifically, the outlook add-in is a real time saver and encourages everyone to document. Another example is the chrome linked extender. This gives you the ability to create new candidates and client contacts with ease and then start tracking them....how many calls will it take to get this person on the phone....? Review collected by and hosted on G2.com.

What do you dislike about Tracker?

I would like to see more automation around their campaign marketing features. Review collected by and hosted on G2.com.

Recommendations to others considering Tracker:

ask for Taylor when it comes to the data migration process Review collected by and hosted on G2.com.

What problems is Tracker solving and how is that benefiting you?

It is a great collaboration tool which everyone likes to work with. Tracker has allowed me to quickly identify where I need coverage. The enhanced reporting features allow me to really examine all the different aspects to our business such as performance statistics per desk as well as track the ROI on our various paid subscriptions etc. Review collected by and hosted on G2.com.

Tracy W.

Talent Acquisition Manager

Mid-Market (51-1000 emp.)

8/13/2019

"Wonderful ATS solutions for companies desiring customizations"

4.5/5

What do you like best about Tracker?

What I like best about Tracker is the ability to add custom fields, which in turn can also be used in the report building function. Review collected by and hosted on G2.com.

What do you dislike about Tracker?

A downside to Tracker is that custom fields that are located in both the candidate record and on the candidate's placement card are not able to be connected so that when either is updated the other automatically updates as well. Review collected by and hosted on G2.com.

Recommendations to others considering Tracker:

Make sure someone on staff has the time to dedicate to becoming an in-house expert on Tracker. Tracker's best feature, being highly customizable, could be a big challenge for a company that is not tech-savvy and is that is used to an ATS without customizability. Review collected by and hosted on G2.com.

What problems is Tracker solving and how is that benefiting you?

Our company has benefited from being able to use analytics from the metrics we are now able to gather with custom fields that are industry and in-house specific to the key decision-makers here. Review collected by and hosted on G2.com.