Generated from real user reviews
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Sarah-Lee N.
Mid-Market (51-1000 emp.)
5.0/5
"Outstanding Support, Smooth Integrations, and Easier Workflows"
What do you like about Tracker?
Customer Support is outstanding. Good integrations and feedback from 3rd parties is helpful. Easy navigation and improvement in workflow.
Verified User
Small-Business (50 or fewer emp.)
4.0/5
"Unified Solution Simplifies Operations with Excellent Support"
What do you like about Tracker?
I really appreciate Tracker for seamlessly integrating all our information workflows into one place, which enhances efficiency and streamlines our ope
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Sarah-Lee N.
Mid-Market (51-1000 emp.)
5.0/5
"Outstanding Support, Smooth Integrations, and Easier Workflows"
What do you like about Tracker?
Customer Support is outstanding. Good integrations and feedback from 3rd parties is helpful. Easy navigation and improvement in workflow.
Verified User
Small-Business (50 or fewer emp.)
4.0/5
"Unified Solution Simplifies Operations with Excellent Support"
What do you like about Tracker?
I really appreciate Tracker for seamlessly integrating all our information workflows into one place, which enhances efficiency and streamlines our ope
See Related User Reviews
Verified User
Small-Business (50 or fewer emp.)
4.0/5
"Unified Solution Simplifies Operations with Excellent Support"
What do you like about Tracker?
I really appreciate Tracker for seamlessly integrating all our information workflows into one place, which enhances efficiency and streamlines our ope
Verified User
Small-Business (50 or fewer emp.)
4.0/5
"An all in one solution"
What do you like about Tracker?
Tracker comes as an all-in-one solution, removing the need for our team to use multiple platforms (I'm sure you can understand that asking a recruiter
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Verified User
Small-Business (50 or fewer emp.)
4.0/5
"Unified Solution Simplifies Operations with Excellent Support"
What do you like about Tracker?
I really appreciate Tracker for seamlessly integrating all our information workflows into one place, which enhances efficiency and streamlines our ope
Alano S.
Small-Business (50 or fewer emp.)
5.0/5
"Great Customer Support"
What do you like about Tracker?
I recently had an issue with something I wanted done in Tracker and was not sure how to do it, so I contacted their support team. Kristen Lane took ca
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Sarah-Lee N.
Mid-Market (51-1000 emp.)
5.0/5
"Outstanding Support, Smooth Integrations, and Easier Workflows"
What do you like about Tracker?
Customer Support is outstanding. Good integrations and feedback from 3rd parties is helpful. Easy navigation and improvement in workflow.
Verified User
Small-Business (50 or fewer emp.)
4.5/5
"Tracker Customer Support review"
What do you like about Tracker?
I really appreciate the customer support! Yesterday, I needed assistance with something, and I reached out to customer support. Kristen Lane responded
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Matthew H.
Small-Business (50 or fewer emp.)
0.0/5
"A system that has failed to keep up with the time"
What do you dislike about Tracker?
Pretty much everything. The system is clunky, slow, and overloaded with pointless steps. Nothing flows. Sequencing feels like doing Newton physics
Verified User
Small-Business (50 or fewer emp.)
4.0/5
"An all in one solution"
What do you dislike about Tracker?
Support is limited to ticketing only, it would be helpful to have a contact number for critical issues.
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Verified User
Small-Business (50 or fewer emp.)
4.0/5
"Unified Solution Simplifies Operations with Excellent Support"
What do you dislike about Tracker?
I think Tracker is still a growing tool, and with that comes some growing pains. There are some things that still could use some optimization.
Matthew H.
Small-Business (50 or fewer emp.)
0.0/5
"A system that has failed to keep up with the time"
What do you dislike about Tracker?
Pretty much everything. The system is clunky, slow, and overloaded with pointless steps. Nothing flows. Sequencing feels like doing Newton physics
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David R.
Small-Business (50 or fewer emp.)
3.0/5
"feature-rich RMS that's still tying to figure out what it wants to be."
What do you dislike about Tracker?
- It feels like the system is trying to do too much, with too many features that aren't fully developed. - The development team doesn't seem as focuse
Verified User
Small-Business (50 or fewer emp.)
4.0/5
"Very positive experience, so far!"
What do you dislike about Tracker?
So far it's been a good experience. There's a lot to it, so just know there's a lot to learn. But, it all seems very beneficial.
See Related User Reviews
Matthew H.
Small-Business (50 or fewer emp.)
0.0/5
"A system that has failed to keep up with the time"
What do you dislike about Tracker?
Pretty much everything. The system is clunky, slow, and overloaded with pointless steps. Nothing flows. Sequencing feels like doing Newton physics
David R.
Small-Business (50 or fewer emp.)
3.0/5
"feature-rich RMS that's still tying to figure out what it wants to be."
What do you dislike about Tracker?
- It feels like the system is trying to do too much, with too many features that aren't fully developed. - The development team doesn't seem as focuse
See Related User Reviews
David R.
Small-Business (50 or fewer emp.)
3.0/5
"feature-rich RMS that's still tying to figure out what it wants to be."
What do you dislike about Tracker?
- It feels like the system is trying to do too much, with too many features that aren't fully developed. - The development team doesn't seem as focuse
Tricia C.
Small-Business (50 or fewer emp.)
4.5/5
"Great Customer Service"
What do you dislike about Tracker?
I wish the training was more in-depth, I find I have to use the ticket support help to get the things I need created, reports, placement emails etc.
The ability to customize to fit our needs. Review collected by and hosted on G2.com.
Would like a set timeline for new "feature requests", even if there was a cost involved. Review collected by and hosted on G2.com.
Our goal is to have a single source of truth, and seems like most of Tracker's capabilities could get us there. Review collected by and hosted on G2.com.
The UX can be very clunky sometimes. There is a lot of unnecessary clicking, and I find it not always intuitive. Review collected by and hosted on G2.com.
Recently, I asked about integration capabilities within Tracker to Power BI. Ashley and Courtney provided next-level service by digging into the system and providing me with the answers needed. What impressed me most was the teamwork they displayed, helping one another, resulting in helping me - their customer. It's clear this is a company that cares about one another and that's direct value back to their customers. I have worked with them on other items, from training to custom field modifications. They are responsive, professional, and customer-focused, which is why I am giving them my next-level service recognition. Thank you, Ashley and Courtney, for ensuring each interaction is value-added! Review collected by and hosted on G2.com.
I have no issues to communicate at this time. Review collected by and hosted on G2.com.
As the marketing director for our firm, I am already seeing an increase in productivity and ease-of-use for implementing all strategies. The built-in campaign and sequencing is clutch for our prospecting. Data import and access to both client and candidate data online has been terrific. Chat support gets an A+ from our team. All support has been easily accessible and available for consult. Review collected by and hosted on G2.com.
We're working through some of our needs to access automation features to specifically meet our current processes, but again- support is receptive and development is working with us on solutions. Review collected by and hosted on G2.com.
Thank you so much for the review, Betsy! It's been great working with you. Cheers!
I love the fact that it can be both simple and highly sophisticated depending on what you want and need.. Loved the online courses as well as the response from tracker team Review collected by and hosted on G2.com.
Only downside I am seeing right now is understanding all the bells and whistles and learning what I need for my business Review collected by and hosted on G2.com.
All of the basics are covered...and then some! Review collected by and hosted on G2.com.
Needs the ability to budget a project and then compare hours worked to the remaining budget. Review collected by and hosted on G2.com.
Tracker is a top-notch product with a great flexible user interface, ease of use, small learning curve, and an amazing support team. Review collected by and hosted on G2.com.
No much. The robust reporting features are a little trick to learn at first but once you familiarize yourself they become a great tool. Review collected by and hosted on G2.com.
So far we love the amount of customization along with the "out-of-box" features. We really appreciate the support team and migration team as well. They have been very helpful in transitioning our team of 20 to the new platform and answering everyone's questions. The team really enjoys the workflow and time-saving automations. Review collected by and hosted on G2.com.
The Linkedin connection is really great, such as the one-click add from Linkedin into Tracker. But we wish there was an ability to log activity from Linkedin. We told the development team and they are already looking into how to add this feature! Another example of how helpful and great the team is. Also, sometimes the speed load times are a bit slow. Could be because of the recent big UI update. Review collected by and hosted on G2.com.
Thank you for the kind words and stellar review, John! Cheers!
The customer service is unparalleled. Any question is answered quickly, any ask is met Review collected by and hosted on G2.com.
There is nothing I have disliked so far. Review collected by and hosted on G2.com.
Thank you for taking the time to post this review, Michael!
The system's help function is easy to find and use. The support teams' response time is almost immediate and exceptional. Also, very happy with the response time of my Account Manager, Morgan Volta. Review collected by and hosted on G2.com.
LogicMelon is the medium used to be able to post our jobs from Tracker and launch them onto job boards. I don't find it to be Canada friendly enough. Review collected by and hosted on G2.com.