Tracker Pros and Cons: Top 5 Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users praise the responsive and helpful Customer Support of Tracker, ensuring quick assistance and resolution of issues. (10 mentions)

Users commend Tracker for its responsive customer support, ensuring timely assistance and effective problem resolution. (9 mentions)

Users value Tracker's comprehensive features, which streamline workflows and enhance overall operational efficiency. (4 mentions)

Users value Tracker's clear communication and excellent support, enhancing the overall experience and problem resolution process. (2 mentions)

Users commend the easy navigation of Tracker, which enhances workflow and simplifies their experience significantly. (2 mentions)

Users report poor customer support with gaslighting responses, which hampers their overall experience and productivity. (4 mentions)

Users feel Tracker shows improvement needed in optimization, speed, integration, and overall user experience. (3 mentions)

Users find the learning curve steep, requiring extensive training to fully utilize Tracker's features and reporting functions. (3 mentions)

Users find the system to be overly complex and cumbersome, hindering productivity and making basic tasks difficult. (2 mentions)

Users face difficulties understanding Tracker's many features, often feeling overwhelmed and needing extensive training to utilize them. (2 mentions)

5 Pros or Advantages of Tracker

1. Customer Support

Users praise the responsive and helpful Customer Support of Tracker, ensuring quick assistance and resolution of issues.

See 10 mentions

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Sarah-Lee N.

Mid-Market (51-1000 emp.)

5.0/5

"Outstanding Support, Smooth Integrations, and Easier Workflows"

What do you like about Tracker?

Customer Support is outstanding. Good integrations and feedback from 3rd parties is helpful. Easy navigation and improvement in workflow.

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Unified Solution Simplifies Operations with Excellent Support"

What do you like about Tracker?

I really appreciate Tracker for seamlessly integrating all our information workflows into one place, which enhances efficiency and streamlines our ope

2. Helpful

Users commend Tracker for its responsive customer support, ensuring timely assistance and effective problem resolution.

See 9 mentions

See Related User Reviews

Sarah-Lee N.

Mid-Market (51-1000 emp.)

5.0/5

"Outstanding Support, Smooth Integrations, and Easier Workflows"

What do you like about Tracker?

Customer Support is outstanding. Good integrations and feedback from 3rd parties is helpful. Easy navigation and improvement in workflow.

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Unified Solution Simplifies Operations with Excellent Support"

What do you like about Tracker?

I really appreciate Tracker for seamlessly integrating all our information workflows into one place, which enhances efficiency and streamlines our ope

3. Comprehensive Features

Users value Tracker's comprehensive features, which streamline workflows and enhance overall operational efficiency.

See 4 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Unified Solution Simplifies Operations with Excellent Support"

What do you like about Tracker?

I really appreciate Tracker for seamlessly integrating all our information workflows into one place, which enhances efficiency and streamlines our ope

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"An all in one solution"

What do you like about Tracker?

Tracker comes as an all-in-one solution, removing the need for our team to use multiple platforms (I'm sure you can understand that asking a recruiter

4. Communication

Users value Tracker's clear communication and excellent support, enhancing the overall experience and problem resolution process.

See 2 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Unified Solution Simplifies Operations with Excellent Support"

What do you like about Tracker?

I really appreciate Tracker for seamlessly integrating all our information workflows into one place, which enhances efficiency and streamlines our ope

Alano S.

Small-Business (50 or fewer emp.)

5.0/5

"Great Customer Support"

What do you like about Tracker?

I recently had an issue with something I wanted done in Tracker and was not sure how to do it, so I contacted their support team. Kristen Lane took ca

5. Easy Navigation

Users commend the easy navigation of Tracker, which enhances workflow and simplifies their experience significantly.

See 2 mentions

See Related User Reviews

Sarah-Lee N.

Mid-Market (51-1000 emp.)

5.0/5

"Outstanding Support, Smooth Integrations, and Easier Workflows"

What do you like about Tracker?

Customer Support is outstanding. Good integrations and feedback from 3rd parties is helpful. Easy navigation and improvement in workflow.

Verified User

Small-Business (50 or fewer emp.)

4.5/5

"Tracker Customer Support review"

What do you like about Tracker?

I really appreciate the customer support! Yesterday, I needed assistance with something, and I reached out to customer support. Kristen Lane responded

5 Cons or Disadvantages of Tracker

1. Poor Customer Support

Users report poor customer support with gaslighting responses, which hampers their overall experience and productivity.

See 4 mentions

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Matthew H.

Small-Business (50 or fewer emp.)

0.0/5

"A system that has failed to keep up with the time"

What do you dislike about Tracker?

Pretty much everything. The system is clunky, slow, and overloaded with pointless steps. Nothing flows. Sequencing feels like doing Newton physics

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"An all in one solution"

What do you dislike about Tracker?

Support is limited to ticketing only, it would be helpful to have a contact number for critical issues.

2. Improvement Needed

Users feel Tracker shows improvement needed in optimization, speed, integration, and overall user experience.

See 3 mentions

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Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Unified Solution Simplifies Operations with Excellent Support"

What do you dislike about Tracker?

I think Tracker is still a growing tool, and with that comes some growing pains. There are some things that still could use some optimization.

Matthew H.

Small-Business (50 or fewer emp.)

0.0/5

"A system that has failed to keep up with the time"

What do you dislike about Tracker?

Pretty much everything. The system is clunky, slow, and overloaded with pointless steps. Nothing flows. Sequencing feels like doing Newton physics

3. Learning Curve

Users find the learning curve steep, requiring extensive training to fully utilize Tracker's features and reporting functions.

See 3 mentions

See Related User Reviews

David R.

Small-Business (50 or fewer emp.)

3.0/5

"feature-rich RMS that's still tying to figure out what it wants to be."

What do you dislike about Tracker?

- It feels like the system is trying to do too much, with too many features that aren't fully developed. - The development team doesn't seem as focuse

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"Very positive experience, so far!"

What do you dislike about Tracker?

So far it's been a good experience. There's a lot to it, so just know there's a lot to learn. But, it all seems very beneficial.

4. Complexity

Users find the system to be overly complex and cumbersome, hindering productivity and making basic tasks difficult.

See 2 mentions

See Related User Reviews

Matthew H.

Small-Business (50 or fewer emp.)

0.0/5

"A system that has failed to keep up with the time"

What do you dislike about Tracker?

Pretty much everything. The system is clunky, slow, and overloaded with pointless steps. Nothing flows. Sequencing feels like doing Newton physics

David R.

Small-Business (50 or fewer emp.)

3.0/5

"feature-rich RMS that's still tying to figure out what it wants to be."

What do you dislike about Tracker?

- It feels like the system is trying to do too much, with too many features that aren't fully developed. - The development team doesn't seem as focuse

5. Difficulty Understanding

Users face difficulties understanding Tracker's many features, often feeling overwhelmed and needing extensive training to utilize them.

See 2 mentions

See Related User Reviews

David R.

Small-Business (50 or fewer emp.)

3.0/5

"feature-rich RMS that's still tying to figure out what it wants to be."

What do you dislike about Tracker?

- It feels like the system is trying to do too much, with too many features that aren't fully developed. - The development team doesn't seem as focuse

Tricia C.

Small-Business (50 or fewer emp.)

4.5/5

"Great Customer Service"

What do you dislike about Tracker?

I wish the training was more in-depth, I find I have to use the ticket support help to get the things I need created, reports, placement emails etc.

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Verified User in Staffing and Recruiting

Small-Business (50 or fewer emp.)

2/29/2024

"A great user-friendly product with amazing onboarding and support"

5/5

What do you like best about Tracker?

The product is so intuitive and user-friendly, with a great interface and seamless integrations and implementation. The onboarding and customer support are best in class - they are responsive, friendly, consultative and they personalize everything to your needs. Review collected by and hosted on G2.com.

What do you dislike about Tracker?

Minor functionality adjustments could make Tracker even better - like 1 click company imports from LinkedIn as an example. Review collected by and hosted on G2.com.

Larry J.

Senior Relationship Manager

Small-Business (50 or fewer emp.)

11/13/2023

"Surprisingly effective, easy to use and solid back end"

3.5/5

What do you like best about Tracker?

Trackers ease of use make it very friendly to smaller companies that have limited resources for training. If you understand the job or recruiting, onboarding, selling in the recruiting industry, the tool is quite easy.

Job postings are also quick and easy.

This system is not bogged down with unnecessary workflows on the front end.

Customer Support is solid and responsive. Review collected by and hosted on G2.com.

What do you dislike about Tracker?

Terminology when assigning a contractor/temp is a bit clunky. Review collected by and hosted on G2.com.

Hayden K.

Small-Business (50 or fewer emp.)

8/15/2023

"Excellent service with dedicated support!"

5/5

What do you like best about Tracker?

This service is incredibly helpful at actively managing your database of candidates for recruitment services with a robust system that beats out competitors. They are almost always ahead of the digital curve which gives us a major advantage in the recruitment industry. Review collected by and hosted on G2.com.

What do you dislike about Tracker?

While they have a lot of promise there can be strange inconsistency in some other there services. Such as having radius searching available for all records except jobs. Or being unable to utilize external reminders to candidates based on an interview date when they have similar functions elsewhere in their system. Review collected by and hosted on G2.com.

Verified User in Staffing and Recruiting

Small-Business (50 or fewer emp.)

2/26/2024

"Great support!"

5/5

What do you like best about Tracker?

Our team loves Tracker. It provides one location to house all of your clients and candidates and manage all aspects of the recruitment processes. Review collected by and hosted on G2.com.

What do you dislike about Tracker?

I just need to dedicate more time to use all of Tracker's capabilities. They provide excellent training tools but must devote the time to use. Review collected by and hosted on G2.com.

Response from Mackenzie Baron of Tracker

edit

Thank you so much for the positive feedback! We're thrilled to hear that your team loves using Tracker to manage your clients and candidates in one place.

We understand that getting the most out of all our features can take time, and we're here to support you every step of the way. If you ever need any additional training or resources, please don't hesitate to reach out. We appreciate your feedback and are committed to helping you make the most of Tracker!

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

3/30/2024

"Tracker is ok, good to keep track of candidates"

4/5

What do you like best about Tracker?

I get to see all my candidates, send emails, make submissions etc Review collected by and hosted on G2.com.

What do you dislike about Tracker?

I think I need to add skillset in manually because tracker cannot pick all of them up from a resume Review collected by and hosted on G2.com.

Zach S.

Small-Business (50 or fewer emp.)

3/3/2023

"A product that delivers with a fantastic support team"

4.5/5

What do you like best about Tracker?

What's most helpful about Tracker is the people themselves. Anytime that we have a concern or potential situation that needs to be worked through, it is so easy to access support and get the guidance we need to be able to complete our projects. The Tracker Chat is such a phenomenal resource for the day-to-day, and our weekly support sessions to remain aligned on outstanding tickets and upcoming phases is something we look forward to each week. Review collected by and hosted on G2.com.

What do you dislike about Tracker?

Some of the integrations feel like they still have a lot of kinks to work out. There's been consistent issues searching within the ATS on external job boards but even with that, the team has always remained supportive and communicated with us throughout the challenges. Review collected by and hosted on G2.com.

What problems is Tracker solving and how is that benefiting you?

Tracker is helping us clean up our database and keep it clean - which will prove to be incredibly helpful in the future in regard to data mapping. It's a great tool to keep recruiters on track with their weekly progress using dashboards and the reports feature really helps our company stay on track with our goals for the year by maintaining progress. Personally, I have found great value in the Marketing and Leads functions. We're able to build out sequences with automation set in place to trigger a variety of potential options depending on the end user's response which allows for mental focus to remain elsewhere. Review collected by and hosted on G2.com.

Kimberly I.

Small-Business (50 or fewer emp.)

11/2/2023

"Kristen Lane is wonderful, so is Noah Heck"

5/5

What do you like best about Tracker?

how customizable the application system is

Myself and my team always hope that when we utilize the chat support option that we receive Kristen Lane as the support rep -she is very knowledgeable and has always answered/resolved our questions or issues. Review collected by and hosted on G2.com.

What do you dislike about Tracker?

there is nothing I dislike so far about Tracker. Review collected by and hosted on G2.com.

Dan C.

Small-Business (50 or fewer emp.)

8/30/2023

"Powerful and User Friendly"

5/5

What do you like best about Tracker?

I like all of the capabilities within the tool and how every feature is user-friendly. Review collected by and hosted on G2.com.

What do you dislike about Tracker?

There are a lot of features and it can be challenging to navigate through all of the tools correctly at times. I also may just need more training but 1:1 live trainings would be helpful. Review collected by and hosted on G2.com.

Verified User in Non-Profit Organization Management

Small-Business (50 or fewer emp.)

8/3/2023

"Super helpful in clarifying my questions"

3.5/5

What do you like best about Tracker?

The chatbot staff are VERY responsive. It is also a pretty comprehensive platform in terms of the amount of work you can document and then your ability to run reports. Review collected by and hosted on G2.com.

What do you dislike about Tracker?

VERY clunky platform. It is not user-friendly and hard to navigate. Once an individual user does a lot of their own homework and experiments with the platform, it eventually becomes self-explanatory, but it takes a LONG time and a lot of unnecessary labor to get there Review collected by and hosted on G2.com.

Dereck W.

Small-Business (50 or fewer emp.)

3/30/2023

"Best ATS/CRM on the market!"

5/5

What do you like best about Tracker?

Tracker thought about a lot when building the platform. There are many features that help recruiters get back to recruiting. The email sequences are true lifesavers for recruiters. Review collected by and hosted on G2.com.

What do you dislike about Tracker?

I can't think of anything that I dislike about Tracker Review collected by and hosted on G2.com.

Response from Ashley Bowlin of Tracker

edit

Thank you so much for the review, Dereck! We love working with you and the TruVirtue team! Cheers!